Customer Reviews for Shell
(U-Haul Neighborhood Dealer)

46 reviews

5684 Highland Rd   Waterford, MI 48327

Location Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

5684 Highland Rd
Waterford, MI 48327

Services at this Location:

Location Hours

  • Mon-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Reduce the rates some!!!

Ronald R. 
Rating:
3.0

Customer did not leave a comment.

Steven A. 
Rating:
1.0

The truck I was supposed to get was dirty and they didn't have a dolly. I had to go to 2 different locations. When I called customer service they said there was nothing they can do. The worst experience ever

MICHELLE ANN R. 
Rating:
5.0

awesome experience- if needed will definitely go to this location

Michael S. 
Rating:
1.0

I used a truck for 2 hours and I got charged $70. That also doesn't included gas that i put in the truck. I will never use u haul again.

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

Cornelia j a k B. 
Rating:
1.0

This location is unable to provide dolly's as agreed. So I had to buy one. The dolly cost more than the truck rental.

William S. 
Rating:
3.0

Customer did not leave a comment.

Jonae B. 
Rating:
1.0

The truck was filthy and covered in a sticky substance. And the rental process overall was terrible. We came to pick up our vehicle and it hadn't even been approved yet. They needed the info of someone not on the reservation so we gave my mom‘s info. They called her and were extremely rude and abrupt. Then we proceed into the location and the cashier says our order is canceled despite seeing the confirmation number and the money being taken from our account. We had to wait 45 minutes to even get a vehicle while the cashier called his boss. Putting us on the road much later than anticipated. Horrible experience and will never use this location again

Nicholas S. 
Rating:
5.0

Truck was in good condition

GWYN COLLEEN S. 
Rating:
4.0

Customer did not leave a comment.

CHARLES DEWAYNE A. 
Rating:
1.0

I keep getting charge for refuel even when I did it myself . This second time it happen

Tamis J. 
Rating:
1.0

I was charged fueling even after I put fuel in the car

TAYMAR MONTASER J. 
Rating:
5.0

Quick and easy!

MichaelP F. 
Rating:
2.0

Truck had over 140k miles and you could tell the truck was old and front end needed mechanical maintenance. It took over 40 minutes to get the truck from the attendant because of technical issues with their scanner. I was charged 2 different fees in error so now I have to contact uhaul to fix this. Only truck available in the time frame we needed for moving otherwise I do not prefer Uhaul services

MICHAEL JAMES B. 
Rating:
4.0

n/a

Donna W. 
Rating:
3.0

Customer did not leave a comment.

Phillip F. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

The truck has over 108,000 miles, getting pretty tired. Wasn't in BAD condition, but the drivers side door was hard to latch, needed to be slammed. And the prior renter had not closed the door, so the inner panel was very wet.

DOUGLAS WALTER W. 
Rating:
4.0

Customer did not leave a comment.

Monya B. 
Rating:
2.0

Customer did not leave a comment.

Melissa S. 
Rating:
2.0

The location did not have furniture pads, even though I had pre-ordered them. I had to go to a second location to get those, where none were folded.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

ROB D. 
Rating:
3.0

Pickup and dropoff were convenient and easy. Cashier was helpful. Cab of truck had fast food garbage in it. Truck A/C did not work. Not the best equipment and cleanliness.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Justin N. 
Rating:
4.0

Customer did not leave a comment.

PAUL DOMINIC D. 
Rating:
1.0

Customer did not leave a comment.

Garrett P. 
Rating:
3.0

Rt convex mirror was very loose and barely usable the lower tie down on the drivers side was busted off. The exterior of the truck was very dirty. The inside appeared clean. The steering was a bit loose. I am glad I was using this truck local. I am currently trying to rent a truck from Greenville SC to Michigan and am having a bit of a difficult time with your site.

Jon M. 
Rating:
4.0

Customer did not leave a comment.

Matthew G. 
Rating:
4.0

The process to check in to obtain the keys wasn't as simple as it was made out to be. I did the 24/7 option and the morning off, I had to get the keys from an employee within the location because the app told me I can only obtain the keys when the store opens at 5am, which does not reflect the 24/7 option and seems a little misleading. More clarification on this would be appreciated ahead of time as it slowed down the check-in process. Otherwise, the process and rental were seamless

Jacob M. 
Rating:
5.0

Are equipment condition checklists completed after returning?

Christian P. 
Rating:
3.0

Instructions say to call but no one answered twice, but attendant working was able to take the key

Tyler L. 
Rating:
4.0

Customer did not leave a comment.

TADARIA LASHAWN J. 
Rating:
4.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Bishoy F. 
Rating:
1.0

Truck was dirty and they tried to give my blankets that were next to dumpster and was keeping a family of possums warm. Then they would not refund the blanket fee. Not good

Craig U. 
Rating:
3.0

Customer did not leave a comment.

Michael O. 
Rating:
3.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Nothing

Johnny C. 
Rating:
3.0

Customer did not leave a comment.

Steven C. 
Rating:
3.0

Customer did not leave a comment.

Theresa C. 
Rating:
2.0

The gas station it was at, did not enforce mask mandates Customers did not wear masks, neither did employees. Employees were not enforcing state mandated mask requirements I reported them to the state government Customers using your products may not feel safe picking up keys inside this building

Addison H. 
Rating:
5.0

Easy process, friendly service, stress free! Thanks so much guys!!

Andrew B. 
No reviews have been submitted for this location.

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