Customer did not leave a comment.JOHN M.
Customer Reviews for Silver City Citgo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.keyaira F.
I was robbed of service. The truck broke down numerous times, they mistakenly reposed the truck when they told me the were getting a repair guy, and left me in the middle of town with a trailer in 30 degrees temp, the repo guy broke some of my kids and wife's stuff. Some was irreplaceable, hot the truck back still messed up, promised a full refund and didn't deliver, and refuses to refund and compensate for the damages. Worst experience ever. Made a already stressful situation 10x worse.Joseph D.
Customer did not leave a comment.James C.
Customer did not leave a comment.Rhonda T.
The truck was dirty it had a engine light on in the dashboard the towing light was on in the front dash. I was supposed to have hand trucks he said he didn't have any and I only had the one truck so I have no hand rugs when I returned the drug they did not close out the bill and look at the mileage and close it out give me a receipt they said they would do it sometime an email me I don't do business like thatDONNA P.
Everything is ok.sardar A.
Have your ducks in a row.Chad G.
Customer did not leave a comment.Josue P.
The owner initially told me I could not leave the truck because he didn't have space for it, and he didn't. Even though this is where the U-Haul app told me to take the truck. There were several places closer to me. The location is tiny and is a gas station so the danger for an inexperienced truck driver with a 26ft truck is high. As I was refueling the truck, the owner came out and said I could leave it. After much maneuvering, I was able to get the truck parked on the far side of the store. It was nice of the man to let me leave it when he clearly did not have the space for it.Ronda A.
amazing experience would highly recommend!!!Melinda S.
Customer did not leave a comment.DENNIS S.
Customer did not leave a comment.colton L.
The truck was in need of serious service attention, the AC blew hot on a 93degree summer day and the truck's front suspension was loose/ all over the road, which is a safety concern. The pickup location/dealer was a run down gas station that refused to leave the counter to do a pre-inspection before we took possession of the truck. I'm not impressed with my experience renting a truck from here.Anthony B.
The pick up location was unaware of how to process my rental truck. Waited for over an hour for someone to figure out how to process the rental truck. The location did not have a hand truck that I had already requested in advance. The location had me get on the phone with a someone from U-Haul to finish the rental agreement. Had to drive to another location to pick up the hand truck. Next day we dropped off the truck and hand truck off before our return time with the gas refilled. I was later changed double what I rented the truck for. U-Haul claimed I returned truck late, did not refill gas and went over on miles. I will never use U-Haul again.Sierra G.
Customer did not leave a comment.larry F.
Customer did not leave a comment.John P.
I made a reservation (91813653) to pick up a 20" truck at the Clean Air location on Veterans Memorial Blvd in Cumming, GA for June 28. I was told it was confirmed. On June 27 I received an e-mail that my reservation had been changed to Dawsonville, GA. I called the Clean Air location and was assured that I had a reservation at that location. I was told that I had another reservation and that they would cancel the one for Dawsonville.When I arrived to pick up the truck on June 28, I was informed that my reservation had been cancelled and that my reservation was in Dawsonville, I had to travel 10 extra miles to pick up the truck in addition to the extra hour it took because of traffic. I had declined insurance, but when I returned the truck on Saturday, insurance had been added to my invoice online. I was charged an extra $50 including the added mileage and insurance not to mention the time and personal gas expense in picking up and returning the truck. This is not acceptable, especially when there is so much stress in moving. The least that U haul can do is to refund $50 that I should not have to pay.Linda C.
Silver City Citgo included insurance without asking me. Then they couldn't back it out of my contract. They called UHaul and said District Manager would take off the $28.00 charge. It never got taken off. Very disappointing.Dan K.
The truck was nasty had cigarettes in it the messed around with the payment it was horribleBrittany P.
We were first sent to the wrong location for pick-up then re-routed to Silver City Citgo. Due to the re-routing and paperwork not being ready, it costs us an additional hour of time. The lady we first spoke with seemed untrained to do paperwork efficiently. She contacted a gentleman (assuming the owner) who we had to converse with over the phone was extremely abrupt and rude. Would definitely NEVER recommend this location again.KIM B.
First of all my reservations I made changed!! From a nice place good reviews to a place I will never step a foot in again!!! There was crack pipes and porn in plain view and I had kids with me! The person there didn't know what she was doing and had to call someone else for every question I had! I did not get all the things I reserved! Blanked was nasty! And on the floor covered up by garbage and nasty shelves from the store! I will never choose to rent uhaul again because of the pick up location!!!!! I didn't check but the tank was empty but paper work said full so I just filled it on up to not cause more problems!!!!!Angel M.
Customer did not leave a comment.James P.
Customer did not leave a comment.Mark W.
Didn't speak English. Wasn't a smooth transaction and odometer showed at check out 46388, and contract showed 46196 I was charged $68 for extra 141 miles I took pictures before I left due to knowing I was inaccurate and attendant acted like she had no idea as she spoke threw someone else on the phone to me I called the ya road assistance person told her and she said to note it. I called today made a complaint cause I was charged and told the man I could send pic and he told me I wouldn't be charged but I just checked email and I was so here we are working on it again. So if anyone reads this please look into it and feel free to call me at+17063447848angela U.
Customer did not leave a comment.Larry B.
Customer did not leave a comment.Kent N.
Very busy convenience store locationâ€”difficult to pay attention to truck returns. Logged the WRONG date on my return resulting in an extra day charge. This lack of attention is unacceptable.James J.
Service was great but I think I picked up a truck that was just returned. Was empty on gas and needed to be swept out in the back. Other than that, all was good.Bruce C.
Customer did not leave a comment.Jeffery D.
Customer did not leave a comment.Rhonda H.
The staff was not knowledgeable on the rental of trailers vs trucks. She was unable to give me a quote for the TRAILER Rental without the millage??? When I arrived to pick up the trailer the computer was down and she called someone on the phone that completed the retal info. I had filled out the rental info on line. I was not given a copy of the rental agreement. I was given a paper bage with the trailer number on it. When I returned the trailer the man/owner printed the receipt that showed an $8.00 Safe Tow fee which I would not have asked for. He told me that I would have to call U-Haul to get the refund. I tried with the number he gave me and had no success. I looked up the number online and was able to get through to customer care. Dee assisted me, applied for the refund and was very helpful.Dennis S.
I booked online and it had me go to Byrd's storage and U-Haul. When I got there they didn't have it and had to reassign to a smaller trailer at this U-Haul location. This isn't Silver City's fault but you didn't give me a chance to rate the ordering process.Martin R.
Customer did not leave a comment.CALLIE J.
Customer did not leave a comment.Joseph G.
This location is very ill prepared. The truck was not cleaned still have the blankets and appliance dolly from the previous rental and it was not cleaned out. The attendant couple not fill out the contract on her own without being on the phone to get help. The attendant did not understand English well so he had to be on the phone getting her husband on to interpret for her.. Did not have help to hook up travel trailer and the running lights did not work at all. I will never rent from this place again. I began renting from a different location and when I went to that location to pick up the Truck, Car hauler, Blankets, and Appliance Dolly they did not have the reservation. It was sent somewhere else and I was never notified of it. Not good.Douglas S.
easy drop off experiencececilia J.
Customer did not leave a comment.LYNN C.
Move the drop off location!!! The attendant behind the counter did not speak English hardly at all, couldn't understand her, she did not look over the truck and check my mileage or the amount of gas that was needed to be in it on the return. She took my paperwork and told me don't worry about it and that she didn't need to go and look over the rental. Extremely disappointed with the drop off locationRonald L.
Worst uhaul rental experience that I have ever had. Woman who checked trailer out was incompetent, took an hour to finish paper work after pre-rental was done. Man whom I returned the trailer to was extremely unhelpful and verbally abusive to me. Avoid this location. The gas station has a huge case of drug paraphernalia for sale.William B.
We checked out online prior to arriving to save time. These efforts were fruitless evidently. Once we arrived at this creepy feeling gas station we were forced to stand and wait for over half an hour and were told little information about why we were having to wait. Finally we were handed the keys to our rental truck. We weren't given any kind of paperwork or told anything about the terms. We walked out to the truck and discovered that an essential piece of rental equipment (an appliance dolly) we had already paid to rent was not in the truck. Already behind our moving schedule due to the unnecessary wait time, I then had to make a separate trip to Home Depot to rent a dolly from them at a more expensive price. To top everything off, we were not given enough mileage in our rental agreement to even cover getting from the location we were moving from to our new home. Our last move with U-Haul was alright, but not good enough to compensate for this terrible experience. We will not be renting from them again.Segun B.
Customer did not leave a comment.Glynna B.
Customer did not leave a comment.Robert S.
First location did not have my truck and then I was sent to this location due to customer not returning vehicle. The computer system didn't work at this site and I am just glad that I actually got the truck I had ordered and had advance completed the information.Greg S.
Customer did not leave a comment.Jordan H.
U-Hall online order allowed me to order an appliance dolly from a location that didn't have one in stock. Gas station personnel were unable to override the KO code in my online order, to at least complete the truck rental. Had to drive to alternate locations in order to obtain an appliance dolly.Daniel S.
Customer did not leave a comment.Caleb P.
Customer did not leave a comment.justin B.
No place to park the trailer, and only one guy on duty. Again I was unhooking and storing the trailer by myself.Jesse M.
Customer did not leave a comment.RHETT M.
Train their employees to handle a U-Haul transaction. And if they don't know the answer, look for a way to get the info and take care of the customer.Martin R.
Make sure equipment is properly outfitted with required safety equipment. This tow dolly was missing all the safety chains and the tires were severely overinflated.LARRY C.
They were rude, wouldn't let us rent our truck on time and then spent an hour almost trying to get us our key after we had already signed in online and he kept saying he didnt know how to do it. Very frustrating experience. I almost canceled so I wouldnt have to pay for this terrible service. I was late to closing on my house because of this. I don't think I will ever use this company again.David K.
Person told us he was too busy to check us in, that it would be at least two hours, and to go home and he would send us the receipt. We took pictures of the truck and paperwork and left. So far nothing received.GINGER M.
Got there and the couple didn't return the vehicle I reserved. I'd recommend installing frackers to the vehicles for the instances we came across where they wouldn't answer their phone. Uhaul offered 100 free miles (didn't use) and $50 refund towards my purchase (haven't received it just yet)Daniel A.
Charged for two extra days although the truck was returned on-time without issue. The information provided to UHAUL was false and the contact information for the location was incorrect. Would strongly discourage from doing business with this locationBENJAMIN L.
Customer did not leave a comment.Elliott M.
They overcharged us 110.00 because we didn't have the paperwork and dropped the keys in the box. U haul customer service told us we were allowed to do that, but this place still overcharged us an entire day even when we turned it in on time.Sophia B.
Customer did not leave a comment.Leslie A.
Make sure the customer gets what he is asking for I requested a one-way and found out when I dropped it off it was a in town rental, fortunately when I called Go Uhaul they straighter it out Thank youGEORGE H.
Customer did not leave a comment.Robert T.
communication was poor. I had to pay with a different credit card as one card that should have worked did not.Daniel B.
Dirty! Not checked or cleaned.Erin H.
I am a repeat Uhaul customer, i have never seen such a poor Uhaul dealer. I registered and checked in online, when i got there, it was a dumpy gas station, the attendant was computer illiterate who couldn't look up my reservation. He had me go behind the counter surrounded by drug paraphernalia, enter all my info again on his computer on the uhaul webpage while he checked out customers. After that he couldn't figure out how to charge my card, so he had me then write down all my information and sent me away with the trailer and no paperwork. When i returned it the next day, he charged my card for a second day. Very unprofessional, i would not stop here again if I was out of gas, definitely not for a Uhaul and do not recommend anyone else.Dustin C.
Have the reserved uhaul at the location it was reserved at. Have the staff trained at how to do billing. Have the staff do regular Maintenance on the equipment,trailers,trucks.adam B.
Very easy to find truck, helpful. Would recommend.william B.
Customer did not leave a comment.Janice P.
Customer did not leave a comment.Dennis C.
Customer did not leave a comment.Sloan S.
Person had no idea what they were doing. Did not fill out paperwork. Spent over an hour there and they took a copy of my license and credit card. Hope these copies were destroyed. This is my fifth time using U-Haul and the first time having a problem.Jason P.
The trailer had a problem and I was no able to use it and it had to be unhitched before I even left the parking lot.Adam W.
dropped off trailer. since it was pre-paid it was very easy. will say, their computer system was down. they emailed me the receipt.Stephen J.
Not a typical location and did take a few extra minutes for the pickup but overall they did a great job.Jeff T.
It took almost an hour to get the trailer and 20 minutes to check it back in. I was the only customer so there is no reason it should have taken that long.David F.
Customer did not leave a comment.Mike T.
Customer did not leave a comment.ROXANNE B.
Store is dirty. The location seemed like more of a beer buying redneck crowd. On the other hand, the staff was fast and knowledgable about UHaul.DAVID B.
Customer did not leave a comment.christine J.
They need more training!!!caroline M.
Customer did not leave a comment.HEATHER T.
The key switch was bad. At pick up the dealer had a little difficulty getting it started. I almost had to call a tow truck. I was finally able to get it started again and just had to leave it running during the loading/unloading. Thankfully it was just a quick move that i could do so. The dealer was unable to turn it back on at all. Only one person at the location to check out the truck. He had to stop checking me in to take care of other customers. Check out and check in took longer than the time I used the truck.Shawn H.
There is NO JACK on the enclosed trailer so I had to bring along a LARGE FLOOR JACK in my truck to hold the trailer up while unloading and leaving overnight, etc. at my destination. This ALSO caused a problem when returning it at a local CITGO where the little 120lb girl running the C-store couldn't lift up the trailer to take it off my truck ball. She had no jack and no help so I had to solicit stragers at the gas station to help get the traier off. VERY INCONVENIENT and MORE WASTED TIME.RICHARD M.
This Guy isn't capable of running a store and renting uhauls at the same time. I had to wait an hour and a half so he could stop and wait on customers. Then he didn't know how to pull up anything on his computer! I had to call Shane at Classic Storage in Dawsonville to talk him through it!Jolene F.
Rental: The wait time for this location is way too long...The clerk wasn't trained and it took about an hour. Each time someone needed a pack of cigarettes or a coke, we were pushed aside...This was ridiculous. On the return, he was extremely rude about forcing me to hang around to check me out. All I could think about was how in the world this is done if the place was closed...??? Will not ever rent from them again...Jonathan G.
There was a lot of confusion about returning my trailer. It took roughly an hour including calls to both the pickup location and customer service before I was eventually told to just leave it there and I would be charged when they figured it out. Not the best experience. The gentleman at the drop off location was quite gracious and patient through the whole thing. It was definitely a technology issue and not a personnel issue.DANIEL O.
Customer did not leave a comment.Gil E.
Customer did not leave a comment.AMY H.
Customer did not leave a comment.PHILLIP W.
I returned my rental the same day as I picked it up and, granted it was an after hours drop off, it took five days of me calling everyday to get someone to check the truck in and finalize my account. Then, after three weeks of the contract being closed, they apparently did something else wrong because I was charged $1881.24 for a rental that was returned on 1/14/14 that I had NOTHING to do with. I, nor anyone I have any contact with, will EVER use a single U-Haul service again. There are several other rental options in town and NONE of them have ever given anyone I've talked to these kind of problems. The level of unprofessionalism and incompetence is astounding and has caused me far more grief than this move has been worth.JONATHAN M.
Customer did not leave a comment.John E.
Customer did not leave a comment.Eddie R.