Maintenance needs to be done on the truck I was given by u haul. Alignment was off. Was unable to turn tow/haul off costing me extra in gasRobert J D.
Customer Reviews for Skyways Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rattan, a customer service rep with whom I had a conversation regarding my initial order actually cancelled my order after I asked to speak with her boss. She said her boss was on vacation and would get back to me I n a few days. I then asked for her boss's boss and got push back on that too. When I said I would have to call the President of Uhaul she said I was â€œthreateningâ€ her and hung up. It was then that she cancelled my order. A person at the head office uncancelled the cancellation, thankfully. This level of customer service is really awful. The underlying problem is that there is not enough inventory and no transfer service to avoid customers having to drive 1.5 hours to pick up a trailer when the initial location was 30 minutes awayNadine L.
Superior customer service! Helpful in so many ways from ordering to drop off.SCOTTW W.
Very friendly staff. A terrific experience. Thank you.GORD M.
Customer did not leave a comment.Bruce M.
Customer did not leave a comment.Gary P.
Safety chains on our trailer were way, way too long. The previous customer left them dragging on the road and as a result were very worn out. I mentioned it to the kind lady who I rented from but she didn't really say much and just let me leave. Quite dangerous to have the chains in that condition and they should be changed before getting used again. The door also needed lubrication. Other than that, great experience and very handy trailer.Bradley R.
Have more auto haulers available. Almost impossible to find one anywhere else.WILLIAM B.
Customer did not leave a comment.Christine K.
Very nice, they were great. We were quite late returning and the guy was great and understanding.Sebastian O.
This location was very friendly, quick and efficient. The only recommendation l have is for uhaul in general. I would have preferred a closer pickup location, instead of being an hour away. This was the closest location that allowed me to drop off in another city.DIANE U.
Owner was polite and helpfulChristine B.
Customer did not leave a comment.James S.
No improvements recommended at this time. Good job team!TREVORSANFORDM S.
Cumbersome to check in online. Can you develop to do it earlier than arrival?Timothy C.
Customer did not leave a comment.Pete L.
Customer did not leave a comment.PATRICIA W.
Very friendly staffClaire E.
The only issue was where to find the office. Information was not forthcoming, I had to ask eg did I need to put gas in the truck upon return and where to put the keys if returned after office hours. The truck key was temperamental, it had to be in the ignition just so.MARTIN H.
Have used U-Haul quite a bit in the last year. Always happy.Raymond B.
Customer did not leave a comment.Mark P.
This is meant for the company and not the person who's work is to hear complaints . They work hard for your lack of professional. I made a reservation weeks before just to not be contacted the day before as was said would happen. Showed up at a parking lot with no truck. Called and waited 40 min. on phone just to be disconnected a second time. Was told that I had to drive nearly an hour to get a truck. I was told that I could get a closer truck the next day in gravenhurst which turned out to be a 30 min drive also. My movers had to be cancelled for both days as i was moving 6 hours away which cost me money then had to hire new people that cost me more money. Plus all the gas extra to pick up the truck and hire someone to drive me to get it. Then to be charged $13 extra when I brought it back. My question to the company is to tell me why I should ever rent from them again. I believe that I should be compensated for my extra gas + . Thanks. DanDAN I.
Trailer was not swept out and the ramp was missing a lock pin but otherwise everything was great. Location staff was very friendly and helpful.Barbara T.
This was a horrible experience. To start, we had to wait twenty minutes for the van to be returned & "cleaned" before we could have it. We gave them the benefit of the doubt because when a vehicle is returned is beyond their control. The agent "cleaned" the van but did not do any inspection while we were there. When he was finished "cleaning" the van, there was no paperwork provided confirming where the gas gauge was, or the mileage, or any imperfections existing on the van. We opened the van door to get in and immediately noticed that it was disgusting. The floors were covered in dirt and dust. Upon getting in the vehicle, the dashboard was also covered in dirt and dust. It didn't look like it had been wiped down in a very long time. I believe the only part of the vehicle that was wiped down is the steering wheel and door handle. It smelled terrible to the point that we had to drive with the windows down despite it being a very hot day that I would have much preferred to have the air conditioning on. I made note that the mileage was at 32609 km at the start of my trip. When I returned the van to the lot, I noted that the mileage was at 32647 - a total of 38 kms. The gas gauge had not moved (I didn't go very far). When I took the keys in, I asked if they were going to come out with me to look at the van, mileage, gas, etc. She said that no, they would do that later. I pointed out that I had estimated my trip at 50 km when I booked it and had paid for that amount. The girl then at the desk assured me that they would adjust the kilometers accordingly. I asked for a printed receipt and was told that they did not provide a paper receipt, it would be emailed to me. I did receive the emailed receipt and was shocked to see that not only did they charge me for 61 km's (not the 38 that I travelled), they also charged me a fuel charge! I would not recommend this location to my worse enemy.Melissa H.
Got the wrong size truck and no notice. Would be nice to have the right equipment next timeNATHANKEIRREID B.
Customer did not leave a comment.Tyler L.
Customer did not leave a comment.TERRY A.
Service equipment every so often. Gear shifter on the steering column had no pin in to hold in place. I was shifting through the north Ontario Canadian Sheild high rolling hills, hwy 11 thru #17. Shifter came out of the column, Wow! Tow trailer jack was broken. I'm a retired, an exmilitary, mechanic. I bypass a gear because of a broken pin in the gear housing unit. All was good by my experience. The 26ft long uhaul truck needed over 2 litres of 5w30 motor oil plus 2 litres of antifreeze with 2 litres of water. The engine light came on the first days trip on the hwy, with speed. Plus, park brake sensor light would no turn off till hours later on the road while driving. Kinda scary trip across country with a; maybe, problematic truck. Specially, a driver that may of had no knowledge of trouble-shooting issues with mechanical censors. Second last day of that trip, the passenger front signal light had blown away through the heavy prairie winds. The other signal light mount was loose to move. Rusted mounted parts, wires. On a drive from Midland on to Calgary Ab. with driver door arm rest all broken in pieces. Pinched my arm all the way when I would forget about it. Valve cover on the engine are leaking badly. Needed servicing before trip. But, I'd have to say that this truck worked very hard with my adjusting my speed of engine getting really hot with engine on most of the time, with BP sensor light on too. 35c temperature with sun on me and very hot air coming from the part of the cab. I like driving but I took 2 plus more days because of the heat fatigued factor. Freaking hot long trip, man. All is good. I still would call for your services if/when needed again. Thanks guys bye.RICHARD B.
Offer trailer tongue locks and wheel chalks with the trailer rentals.Richard M.
Very helpful people there.Raymond B.
The pickup in Gravenhurst was amazing. I had a 2 day rental. The drop off was less than 12 hours after pickup. Today I received a bill for an extra days rental. Not acceptable! I expect my money back. This is a fraudulent transaction on my credit card!Catherine T.
Customer did not leave a comment.Dillon S.
everyone was very friendly and accommodating.....a great experience all around.Michael C.
I was charged 14$ over my rental. By the motel and dont know why...tank was fullbozica P.
Customer did not leave a comment.Judith S.
The vans tire pressure was low, change oil light was on. It smelled like urine. Hasn't been cleaned in months. I usually rent this van once a week. Leaving it clean and filled up for the next person. But no care has been made on this vehicle in a very long time.Adam P.
All of the safety chains had very tight hooks, they would not fit the holes on my VW Toureg.. We had to modify the chains with extra fasteners.JAMES F.
Worked out just perfectly. Thanks RobRobert L.
Customer did not leave a comment.Edward D.
This rating is for Uhaul, NOT this dealer who was excellent! The full experience with Uhaul was a total failure. They did not provide the truck we booked, advised us 48hrs before our move. The hired help through Uhaul never showed up, advised us 10min before they were due. If you can use any other moving truck company, you should. While they confirm your booking, they do not guarantee that you will get what you book and you could be left at the last minute with less or nothing. The hired help we booked and paid for left us stranded. Poor experience and for the best part poor customer service on the part of Uhaul, not the individual dealers.Eric B.
I returned the uhaul with the same amount of gas I began with. I understand the contract said a quarter tank but you gave me no gas to start withChristopher T.
Customer did not leave a comment.Jennifer M.
Make sure the vehicles are clean and make sure you can actually pull them outMatthew I.
Customer did not leave a comment.Kirk A.
Customer did not leave a comment.Darcy H.
Customer did not leave a comment.ADAMJ B.
We wish we could have dropped it off to someone and not just a drop boxGraham D.
Same as above ^^^^ASHTON C.
Very friendly staff. Wouldn't change a thing.jim C.
Overall this was a great experience, the staff was very friendly and accommodating. The only issue that we had was with attaching the trailer to my truck. We had to physically lift the tongue of the trailer, which was very heavy. I might suggest that some kind of lift jack be provided.kim P.
U haul did not inform me that the pick up location does not take debt for rentalsKeith W.
Customer did not leave a comment.DAVIDM M.
Great friendly staff and very accommodating very impressedALISON M.
We wish that the drop off was still in Bracebridge, but we found the new destination with a little bit of research.GRAHAM D.
Very friendly and courteous.Sharon B.
Customer did not leave a comment.Ed C.
I've rented a large 6'x12' dual axle trailer from many different uhaul locations. This location was the only one that didn't hook up the trailer for me. This trailer is very heavy.Eric L.
I needed a bigger truck and they had some pared and did not give it to meGUILLERMO R.
Rented a U Haul for 2 hours, returned it and the next day found I had to rent again for 2 hours. Total kilometres driven, less than 20 over the 2 days. Was billed for 2 full days AND 80 kms. Person on the phone was rude and condescending. Have set up a dispute with Mastercard. Go somewhere else - Bracebridge are good guys, sadly they were booked up.George P.
Customer did not leave a comment.Simon K.
Customer did not leave a comment.ROBERTG H.
Customer did not leave a comment.Scott D.
No one was available for assistance. There was garbage in our trailer and the tires are almost bald. The directional sticker showing how to hook up the trailer is also almost illegible. We were charged a cleaning fee for the garbage that was in the trailer when we picked it up.Brytnie M.
Customer did not leave a comment.Simon K.
Put the trailer tongues on blocks or stands for easier attachment by one person .scott F.
Supply this location with a pickup trucktrevor H.
Customer did not leave a comment.GIUSEPPE L.
Customer did not leave a comment.Simon K.
Customer did not leave a comment.Bryan D.
Customer did not leave a comment.Jeffrey Q.
Customer did not leave a comment.Christopher S.
As good as it gets!! Flawless rental.Kevin G.
Always very polite and make sure trailer or truck is working correctly.nigel B.
Customer service exceeded my expectations expectations.Perry G.
Excellent service from the motel owner, will definitely use again.Mike E.
Great service, friendly staffPAULINE G.
Great service, friendly staffPAULINE G.
Excellent, friendly service!Gene S.
staff were very friendly and helpfulJames H.
The staff was professional and made the experience very smooth and flawless.Derek W.
Customer did not leave a comment.Tom P.
Perfect and easiest transaction I've had in awhileAlex G.
Customer did not leave a comment.geoff W.
Customer did not leave a comment.Yvonne B.
All good..ðŸ˜€Peter F.
Owner/ operator of this location was great as our original pick up spot didn't have any thing available for our move we had to travel a far distance to get equipment we called to find out how early they opened in the morning. We actually got to go get the equipment at that time because it was available knowing we were over an hr drive away he waited for us to get there. This location made our actual move day less stressful thank YouJohn R.
A bit of road maintenance leading into the facility would be good.Thomas M.
Customer did not leave a comment.Dan G.
Very helpful. Hooked me up and got me in my way in 10 minutesDiane S.
Customer did not leave a comment.Spencer H.
Customer did not leave a comment.GORDON D.
Customer did not leave a comment.John W.
Customer did not leave a comment.Al Q.
Customer did not leave a comment.ALEXANDERGEORG B.
Customer did not leave a comment.Kimberly C.
The staff were more than helpful , friendly and very well prepared. I rented a car carrier. No waiting around, itt was on site, in great shape, worked properly and the move went off without a hitch. Very satisfied.Brad M.
Very pleased with the truckLinda M.
Customer did not leave a comment.IANR M.
Customer did not leave a comment.JORDAN K.
I booked a 15' truck and she only had a 10' when I arrived. This was a really difficult way to start a long day. No one books a 15' truck if they only need 10'. I'm disappointed with this experience. 10% off was offered and additional km's. But I had to make two trips! This was a major delay and pain in the ass.HEATHERALICE M.