Snowcap Idaho LLC needs to change their location on google maps. It led us to a different location down the street and we waited for two hours because we had no idea we were at the wrong place.Clayton C.
Customer Reviews for Snowcap Idaho LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had to drive over a hour out of my way. Set up the reservation at one location only to find out it was not available there or within 30 miles.ROGER LEE W.
Customer did not leave a comment.James R.
Customer did not leave a comment.Daniel W.
Customer did not leave a comment.Roxanne N.
Customer did not leave a comment.JAY L.
The staff was amazing and always so helpful for us!!McKenzie W. | Overall Experience
Great people to work with. Very clean. Last year when we picked up our unit we had mountains of bird poop on the top. This year it was just as clean as when we parked it. We'll be back!Steve M. | Overall Experience
The uhaul rep at the drop off location had not been told about the broken rampLauren H.
Customer did not leave a comment.Jason H.
Customer did not leave a comment.CYNTHIA LEIGH E.
Customer did not leave a comment.Ray M. | Overall Experience
Customer did not leave a comment.Daniel J. | Overall Experience
Customer did not leave a comment.Troy R.
Nothing to improve on, snowcap storage offered excellent customer service Very friendly and professionalBilly O.
Customer did not leave a comment.Nicholas C.
Wonderful, thank you. Best service I have ever had, hands down!Shawn S.
Customer did not leave a comment.Wallace W.
All telephone numbers for UHAUL were busy with other customers ie National and 3 other UHAUL sites in Idaho Falls The site I picked for the pickup location was automatically change during the data input to some unkown location to me. An alternate pickup point over 50 miles away was not suitable. Finally a pickup only 20 miles awa y was provided. This should have been done in 20 min but took 2 hours to get a vehicle I dont want to do this againRobert C.
Customer did not leave a comment.Jay C.
The location was hard to find because the address doesn't not work with my GPS - the GPS leads you to a trailer park when the Uhaul location is actually about a half mile down the road.Scott B.
The guy who put on my trailer didn't even lock it on right to the truck and when I put my car on the trailer it completely detached from the truck. I also reserved a 15foot truck a month ahead of time and when I showed up to the location the guy tried to upgrade me to the 26foot trailer and have me pay $400 more than what I was originally quoted. It took me 2 hours to get the price that I was originally quoted. And I was not given a discount for the extra cost of gas due to the worse gas mileage even though they kept saying I was getting such a good deal. I really hope that you guys can figure out a way for customer to find a secure way for us to reserve a head of time a truck that will actually be there. This location was particularly terrible. I am still confused why I was directed to go 20 miles away to this location for pick up because when I passed by the original location that was right next to my house that I reserved my truck at it had TWO 15 trucks there but for some reason uhal felt like is was best for me to drive an extra 20 minutes away to pick up a 26 foot truck that took an extra 2 hours to get the price to equal my original quote, which made me miss my scheduled check out, and to find out as I was driving my car into the trailer that it wasn't even hooked on right. I would really appreciate it if you guys could figure out how to make this from happening again!kurt S.
The shop was closed so I had to use the drop box though I contacted the location ahead of time and they were very helpful and accommodating.John M.
Customer did not leave a comment.Cortney F.
Very fast and helpful!Darren S.
Excellent customer service, even when GPS put me 17 miles out of the way. One phone call to Snowcap and they guided me right to their location. ThanksNATHAN H.
Customer did not leave a comment.Barbara B.
All good, friendly and very helpful!Brian S.
Been here several times and purchased more than one service. Courteous, friendly, yet very professional and adept. Highly recommend them and plan on using their services whenever needed, and spread the word.Gary V.
Everything was perfect I couldn't think of anything that could be done to have made the experience any better.john P.
Customer did not leave a comment.Larry M.
No suggestions. Very impressed and pleased with the professionalism mingled with simple friendliness. Great crew with strong customer relation skills, and that I know well, as a pro in that very field with 30+ years experience. Not only will return but would be pleased to be a reference.Gary V.
Friendly staffJoshua S.
Customer did not leave a comment.Jeremy T.
Very courteous and amicable crew with obvious care for their customersgary V.
Excellent Facility, Excelent customer service.stan E. | Reservation
Customer did not leave a comment.Lamont H.
great truck nice peopleLamont H.
Was goodkevin H.
The staff was great! The trailer held everything I needed. Return was so easy!! Thanks U-Haul!Ceri L.
Customer did not leave a comment.Dan H.
Customer did not leave a comment.Carrie G.
Customer service called me. Wanted me to take the truck to a different address than I signed up for. That would have taken me aNother 2 hours. Plus more gas for the truck and my ride. Not a good plan for me but great for uhaul co.Van G.
The door of our truck didn't seal off so the 15 hour drive was so loud on the driver side.Courtney B.
The people here are very professional and make you feel welcome and they are great to work with and I highly recommend this storage company.james c. | Reservation
Snowcap was a wonderful company to work with. Lane was very helpful and fully met our needs.jody B.
My reservation was transferred to this location at the last minute, and the staff were exceptionally helpful and got me on my way quickly.Rick B.
Newer business location, owner put a lot of effort into the appearance of the facility. Treated me like an old customer. Will rent from this facility next time.Walter B.
Give them a truck from the location they requested instead of making them drive 10 miles out of their way then charging them extra miles.Donald S.
Not sure. It was a little difficult to find the trailer I was looking for It must be in high demand.josh S.
Perfect drop off. Only hitch was my difficulty with the GPS coordinates but that was not my fault, not Snowcap's.Michael P.
Customer did not leave a comment.Clinton W.
Make sure the gps address gives accurate directions to location. Took a while to find and was not able to reach office staff to locate officeMonet S.
Hard to find! Directions are needed. Google maps doesn't take you there.Tony J.
Great experience, great peoplejerad H.
For being new to the business they did pretty good at getting what I needed.Billy C.