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JASON R
Customer Reviews for Sonoita Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They did not have the moving supplies that I needed.
NICHOLAS FAwesome personality very friendly.
Ramiro AThe biggest issue was the cable on one side of the over-head door hung up on itself and the door would not close after I had packed the trailer. I had to unpack it the next morning in order to get a substitute. The staff at the hardware store were great and u-haul refunded me for one day's usage. The issue was serious, but the resolution was appropriate and professional. I guess the improvement would be to phase out the overhead doors for equipment that only has swinging doors.
MICHAEL EWish my original location reservation for 20ft truck would of Benson not sonoita.
CAROL PFirst I had to drive 45 minutes to pick up the truck then although the truck was new'ish it was dirty. I swept out the back and wiped down / vacuumed the cab before loading and driving.
Joseph TI’m upset because I had to drive a little over an hour to pickup the trailer when I ordered it in green valley AZ. If I didn’t need the trailer on the day I picked it up I would have canceled it and went with one of you competitors. It cost me time and fuel.
Larry NGet the details right from the beginning of the booking.
Sylvia AFriendl and helpful staff. UHAUL regional did not help the location in solving the dilemma of an unserviceable truck. UHAUL regional staff directed me to a location they indicated did not have equipment (and was closer to my location). VERY unhelpful at UHAUL regional that cost me 16 hours of driving and last minute location changes from a month-long reservation. Unacceptable at the regional level, but the location itself was helpful to its best level.
Connor PSonoita Hardware is a top notch business. The team is very professional and knowledgeable. They're not just employees there're friends. However, my experience with uhaul, the company was less than (and I'm being nice) satisfactorily.
mark VIncredibly helpful staff! Felt welcome!
Martha FThe representative was very knowledgeable, friendly and efficient.
Harold VIt was terribly inconvenient because of the car trailer. I had to go nearly 100 miles out of the way because I couldn't return it to my final location. Other than that everything was very good.
Michael P