It was after hours, so there were no personnel to interact with
TYLER S
Customer Reviews for Southern Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very pleased and satisfied the person helped me was very courteous. Everything was great thank you U-Haul.
WARREN CThe last-minute search for a Truck ended here and the process of checking it out and checking it back in was a 123 process. The staff was very polite and even seemed to have good standing with the other guests that were there at the time. Great Job Team!
MANUELA RNothing
william sThe team was professional at the check in and check out. The location was perfect.
SAMUEL PThe Business was functioning beautifully when I walked in…. I was greeted by the owner and multiple employees and they were all very pleasant. Renting a U-Haul only took a matter of minutes and dropping it off was just as fast. Very pleasant experience and if I need a U-Haul I will go back
john oEquipment ordered was not inside my truck when I arrived. The store is closed on weekends and did not communicate with me about not having my equipment.
Stephan MWe were very pleased by the manner in which our request was taken by the James R and the lady who handled the return. They were professional and efficient in their duties. You are fortunate to have them. The truck was clean and not too bad on gas. It seemed to have a bad jolt when down shifting at 20 mph, and when slowing down or stopping. Expected rough ride on the beltway. Maryland needs to do something about the pot holes in the right two lanes on beltway. Otherwisheit was a reasonable drive to our destination and back. Please share our comments with those who served us. Sincerely, George Kirby
GEORGE KGreat service. Quick, easy and professional
ROBERT Wcup holders were full of water in truck. Brakes felt light for the box truck
Mike SCustomer service was beyond excellent!
KAAMILAH SNothing, Mr James was so down to earth. Great customer service to me and others. Highly recommended
VANESSA WThe customer service was great and the representative walk through the process all and even hooked up the unit.
JEROME PEverything was good and perfect.
SANTOS TThe vehicle was somewhat messy but seems to be inline with use and age. The online check in was tiresome, not intuitive and I suggest that the verification of license and calls to be done during reservation . The process took over 30 minutes
Connie MGood service
EDWARD BIexpensive
Chafack THello, I am not able to rate the drop off location, they were closed when I arrived.
TAWANDA WHave representatives maintain this level of courtesy and professionalism.
PAUL CVery satisfied. Staff at pick up/drop off location found a vehicle key I left in cup holder and took the effort to notify me - very appreciated. Truck cab had a stench of some type of weed or smoking material. Not unbearable, but was distinct. Sprayed Lysol to help eliminate it.
DAVID BGreat customer service, easy pickup and return.
IVY MThe truck that I rented broke down
TAKEYA WThe headlights on the truck could use some help...very dim. Otherwise everything was good.
JOHN DOffice was closed when we returned the truck, service provided through the app was easy - truck returned with no issues
DEBRA PExcellent customer service with a clean vehicle.
MICHAEL MKeep doing what you're done service was outstanding very professional.
CAROLYN KLocation was small, employees were already gone before the listed closing hours. Also, U-Haul said they changed the location to my preferred drop off. Unfortunately, changes weren’t made correctly resulting in many phone calls and mixups.
TIFFANY CGood friendly people there.
LOUIS AHi I need got a text message with the charges or a email. Can you send that to me pllease?
ANGELA TExcellent service. No wait time. I was in and out.
JACQUELYN FVehicle braking system is not good. Very dangerous. Vibrates when step on the brake when Vehicle is fully loaded.
OJO OThey were a-lot of help
Steve HCustomer service excellent, I will only go to this location.
VELMA POutstanding
OJOR EService your trucks because the one I rented was raggedy. It barely accelerated and kinda dragged. It sounded like something was being drsgged
Gwendolyn SThe staff there is very pet friendly. And always make sure my request is met....I will always use them for my traveling for and future needs.
renee bObviously, the vehicle has seen better days. Surprisingly, the AC worked perfectly on an extremely hot day.
Edward HJust keep doing what your doing. I had an excellent experience.
MARGARET FThis visit was wonderful, nothing needs to be changed that I could see.
JUAN NThey moved my location at the last minute after I walked 1.5 miles to my first location. Had to take a Uber to this location
Gregory LNothing. Keep up the good work.
CLARENCE MThanks
DeBorah SNeed more staff to serve for a better WTIL.
WANITA KI picked the truck up and someone who had it previously transported animals it had corn hay and feces. Had to wash and bleach the uhaul out. I have a video and pictures to support.
Anthony MEverything was great I can't think of anything that will improve it
RICCARDO RGreat! Thanks.
Reynaldo RThe truck had all kind of lights on the dash missing switches and very dirty
louis aFrom reservation to pick up process was smooth, and everyone was extremely helpful.
kimalea aKeep up the good work.
Susan RCustomer service was on point. The truck was ready to go clean and new and I was extremely happy with the entire process. It was quick and easy and convenient.
Melody MMy reservation was not for this location and was changed without notifying me. That is very unprofessional of Uhaul and had I not called to see why I could not check in from my smartphone I would not have known about the change.
ROBIN QOutstanding services: Listened Reacted Communicated well Patience Excellent
georgia sJust keep doing what you're doing
JAMES DVery friendly and fast service.
ANGELA TI had already check off the insurance I wanted and when I got there the person tricked me into getting the extra insurance which I didn’t need and declined. This type of practice is illegal. You have a good company and you don’t need this type of practice
Andrew GI was taught that if you have nothing good to say ,it's best to say nothing at all
Richard GMy reason for an average rating is because I was billed twice for the same rental. So until someone can explain to me why I receive two bills this is the best rating I can give. Unhappy customer.
Christine Q