Horrible experience. When I showed up, the first person to greet me didn't know anything about Uhaul. The second person to greet me called another guy and said I would need to wait for him to come. I waited over 30 minutes for the third guy. He spoke very little English and could not communicate with me. He ended up creating a new reservation with a drop off location back at Spencer Car Care, when my original destination was in Austin, TX. I had to fix this later on with Uhaul over the phone. The whole process to pick up the truck took about 90 minutes.Tucker K.
Customer Reviews for Spencer Car Care LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Shehzad V.
Customer did not leave a comment.LILLIAN G.
Customer did not leave a comment.PETER S.
Customer did not leave a comment.Luis M.
Easy and quick to sign up. Ashley was awesome.GARRISON S.
continue great service.barbara M.
Customer did not leave a comment.Myra W.
Customer did not leave a comment.Roberto G.
Excellent customer serviceSARAH R.
Everything was really niceCHERYL C.
Gave me a truck that was not the truck I was supposed to take was charged due to they gave me the wrong truck never was refunded wouldn't not recommend this place to no oneTonya F.
Didn't get the dolly I rented, movers had to carry. Got the truck almost on eTalinda A.
Customer did not leave a comment.Lashaina C.
Correct many problems. This includes in processing, maintain vehicles, fuel vehicles, and increase the cus service.TOMMY L.
They overcharged me my padding my milage and doublecharging me for fuel.Leigh Ann L.
Customer did not leave a comment.Nikita T.
Renting was easy at this location. Was able to return after hours. Great!arlene G.
Customer did not leave a comment.Natalia S.
Customer did not leave a comment.DEREK G.
Have parking availableJOHN S.
Customer did not leave a comment.Maricela T.
I asked a guy if he worked there and he replied â€œmaybeâ€. Then I get this over the top cleaning bill. They didn't have to clean anything. I will be talking to someone about this.Ashley J.
Took over 2weeks to refund my moneyCHRYSTAL B.
The uhaul website said the equipment was guaranteed to be there with a $50 dollar guaranty... It was not there and i had to wait over 2 hours for one to be brought there Your booking process is horrible and completely customer UNFRIENDLY. I want my $50 refunded and i hope i will never have to use your company again, nut i probably willJAMES M.
Customer did not leave a comment.ALESIA DENICE B.