Customer Reviews for Springs Auto and Truck Service Center
(U-Haul Neighborhood Dealer)

140 reviews

6035 Galley Rd   Colorado Springs, CO 80915
(East of Powers on Galley after the Post Office)

(719) 387-5319

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(719) 387-5319

6035 Galley Rd
Colorado Springs, CO 80915
(East of Powers on Galley after the Post Office)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly and professional services.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

Rusty M. 
Rating:
3.0

Customer did not leave a comment.

Kevin K. 
Rating:
3.0

Customer did not leave a comment.

Ralph H. 
Rating:
5.0

Previous customer left the inside cab dirty with tree debris and soda/coffee spillage. The inside fo the truck was also dirty and had glass inside of it.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

GLEN S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
4.0

Not charge people for miles. I was charged for miles and was under the impression mileage was unlimited.

MARY R. 
Rating:
3.0

Although this is not the locations fault - the originally truck we rented had The catalytic converter stolen off of the truck at the galley location. I left a message for them to call me after I was 5 miles away and never did hear anything from anyone there. The next three U-Haul stores we went to had excellent service! Phil at wheels and deals on Barnes rd, Colorado Springs was awesome!. Mark at championship dr , Colorado Springs location was awesome! And Jack at location in Ace hardware, centennial, Colorado was awesome also!

Jane F. 
Rating:
4.0

Customer did not leave a comment.

Kevin W. 
Rating:
3.0

The staff were not wearing face masks and when I asked if they were required to wear them he said yes but many times he forgets to bring his. He had forgotten his that day. I would not go back because they do not follow the state mask mandate.

Katherine H. 
Rating:
2.0

Instructions for online pickup were not given and hard to find online. Use to be if u wanted a truck it was taken to the location you wanted to pick it up at. We had to drive a way to get the truck because the location I requested wasnt going to habe one that size.

Stephen G. 
Rating:
3.0

Did not have/sell adapters required to hook up trailer lights to vehicle. Had to drive to UHaul to buy the adapter.

Timothy M. 
Rating:
3.0

Customer did not leave a comment.

HUGO R. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah P. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
3.0

I reserved the box truck two to three weeks in advance to pick up at the location at Barnes and Oro Blanco since it was close to my house. The location I had to pick up from was way out of the way. When I called to express my concerns I received no help whatever,

mike R. 
Rating:
4.0

Customer did not leave a comment.

Owen S. 
Rating:
5.0

Quick and easy rental! Friendly staff, nice waiting area. Will definatly use again if we ever need another trailer!

Jerame G. 
Rating:
5.0

Customer did not leave a comment.

Miguel R. 
Rating:
5.0

Customer did not leave a comment.

CeNedra K. 
Rating:
4.0

Customer did not leave a comment.

Tanner M. 
Rating:
4.0

Better hours of operation

Thomas K. 
Rating:
5.0

Excellent service and super-easy in and out!

Irma V. 
Rating:
3.0

Customer did not leave a comment.

Waez F. 
Rating:
5.0

Customer did not leave a comment.

Jan W. 
Rating:
5.0

Customer did not leave a comment.

Jessica F. 
Rating:
5.0

Customer did not leave a comment.

thomas P. 
Rating:
4.0

Customer did not leave a comment.

Albert G. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

The staff was extremely helpful and friendly.

Susan R. 
Rating:
2.0

No one helped connection, chains dragged all the way. Lucky there were no sparks

Gay D. 
Rating:
3.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Great curious staff!

JONATHAN C. 
Rating:
5.0

All went well on dolly rental, good people, good product, easy to rent and haul.

Mark W. 
Rating:
1.0

Took more than an hour even I did online express service but still took me more than an hour to get the key.

GLENN G. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

STANLEY F. 
Rating:
5.0

Customer did not leave a comment.

alexander M. 
Rating:
4.0

Customer did not leave a comment.

Myrna W. 
Rating:
4.0

Trailer was to old and dated for a long trip. I feel they gave me the oldest trailer in there a lot, just to remove it from their inventory.

tom B. 
Rating:
5.0

Customer did not leave a comment.

RONALD L. 
Rating:
4.0

Customer did not leave a comment.

WESTERN D. 
Rating:
4.0

Customer did not leave a comment.

Brent M. 
Rating:
1.0

My complete order was jacked up, last minute notifications, wrong addresses and destinations, and excess 310 miles combined with the normal 210, wanted to charge me for excess mileage when Uhaul was the one who screwed it up, I regret cancelling Penske for Uhaul, and then they wanted to charge me per mile for a roundtrip when it was already 310 in excess. the 4 hour trip became a ten hour trip. NEVER AGAIN, and I am writing to corporate. How can I unload the truck with a car on the back, or drop a car in one location and the truck in another....what about my vehicle, who's gonna drive that? Uhaul is incompetent, their last minute texts on my phone is obvious of that, they had no clue and caused me extra miles on my personal vehicle, a wasted day and undue stress and a loud argument with the Cali Uhaul regarding added on charges due to Uhaul themselves.

SANDRA B. 
Rating:
4.0

If a customer drops the equipment off and pays you with cash on the spot for everything. Can you please return the money back to their account ASAP because when you are moving you really don't have any money to just sit around...you sometimes just need a little food or gas to make it to the next stop, but I understand big corporations don't tend to think that way because you have all you need to live while we try to make it from day to day.

Sylvia M. 
Rating:
5.0

Customer did not leave a comment.

clarence N. 
Rating:
5.0

Friendly and efficient

Kelly H. 
Rating:
3.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Katie was great to deal with and so was Cali. The distributor was not but Katie took care of it for me and I was on my way. This is the only company I will rent a truck from, they are the best.

ROBIN H. 
Rating:
1.0

Do an inspection of the vehicle like you are suppose to. A half flat tire is pretty noticable.

Allen C. 
Rating:
4.0

Proffesional!

Jack E. 
Rating:
1.0

I have already submitted a detailed feedback to customer service.

ANDREA T. 
Rating:
5.0

Customer did not leave a comment.

RANDY K. 
Rating:
4.0

Business name not on outside of building.

Alan H. 
Rating:
3.0

Customer did not leave a comment.

Justin A. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
4.0

Vehicle was pretty clean. cupholder area was sticky and dirty. knob of air conditioner/heater was stuck hard at first like something poured on it but was fixed.

Lorrie S. 
Rating:
4.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Carli was amazing. Super nice. She was the best part of my day. Thank you for being so kind.

Heather D. 
Rating:
1.0

We were scheduled to pick up one place, they didn't have our truck (it happens. No biggie). We came to this place and Carli was rude and impatient with us. She spoke to us like it was our fault the truck wasn't at the original location and we were inconveniencing her. The truck was a mess and we ordered a regular dolly and she gave us an appliance dolly. When we asked about getting the regular dolly we ordered versus the appliance dolly she gave us, she said "it's the same thing, that's all I've got." We are very displeased with our experience.

Meghan S. 
Rating:
3.0

Customer did not leave a comment.

randy P. 
Rating:
4.0

Picking up truck was pleasant. Agent should have gone out to truck with me when I picked it up. Truck was covered in snow, truck should have been cleaned off. There was no snow brush so had to use hands to clear off windshield.

Mike W. 
Rating:
3.0

Had to ask for someone to help remove the trailer, we weren't sure, but it wasn't offered. Again, we the customer had to ask....

STEPHEN L. 
Rating:
4.0

No 26 foot truck was available and Jason Anthony offered me a deal on a 20 foot truck. He was true to his word, very courteous and came through with his promise, I appreciate the personal touch,

VERONICA H. 
Rating:
4.0

Customer did not leave a comment.

Denise S. 
Rating:
4.0

Customer did not leave a comment.

Rachel S. 
Rating:
3.0

I dropped the equipment off during the time the U-Haul person was at lunch. Left key & paperwork as was told by another staff member. Received an emailed receipt the following day for late return charges. Called U-Haul traffic control people who swiftly refunded the amount.

MISTY R. 
Rating:
3.0

Customer did not leave a comment.

BOB M. 
Rating:
4.0

none.

Anthony S. 
Rating:
3.0

Never received the confirmation email after trailer was returned. Slow logging it back into the system. I received a call asking if everything was OK because you though the trailer wasn't returned. I actually returned it, the pads and the dolly a day early.

LEONARD S. 
Rating:
3.0

Customer did not leave a comment.

TRACEY B. 
Rating:
2.0

Go over contract and inspect vehicle with customer.

LONNY G. 
Rating:
4.0

Customer did not leave a comment.

GWENITH N. 
Rating:
3.0

Customer did not leave a comment.

PHILIP D. 
Rating:
4.0

Customer did not leave a comment.

ANNA H. 
Rating:
4.0

Customer did not leave a comment.

TATE M. 
Rating:
3.0

Customer did not leave a comment.

THOMAS W. 
Rating:
4.0

Customer did not leave a comment.

ADRIAN D. 
Rating:
5.0

Excellent service!

Janice A. 
Rating:
4.0

It was very convenient to pick up the equipment at the same place I had my repairs done.

ROBERT C. 
Rating:
4.0

Truck had cigarette butts in it and garbage behind the seats.

ALLEN W. 
Rating:
5.0

Customer did not leave a comment.

JANICE M. 
Rating:
5.0

I dropped the vehicle off after hours. This was helpful. Did not see the facility.

MARVIN C. 
Rating:
4.0

Customer did not leave a comment.

dave A. 
Rating:
3.0

Uhaul check out personnel do not have a good understanding of their equipment. The mechanics however were very helpful.

JUAN M. 
Rating:
5.0

Always a good experience with these guys. Have rented multiple size trailers etc from them numerous times - never had a problem and they were always helpful and will even hook it all up for me :)

PATRICIA P. 
Rating:
3.0

Fast and quick service, very friendly and informative.

SANDRA B. 
Rating:
4.0

Customer did not leave a comment.

GENE S. 
Rating:
4.0

This was just a drop-off location but the area was well lit and wide open with good signage on where to drop product.

BERLE P. 
Rating:
5.0

Customer did not leave a comment.

Wendie B. 
Rating:
5.0

Customer did not leave a comment.

stanley D. 
Rating:
1.0

Really needed the 26 ft rental truck that was reserved and confirmed; got last minute message 26 ft wasn't available ; sent to another location and forced me to make do with only a 20 ft truck; very disappointed

Paul L. 
Rating:
5.0

Everyone was very polite and willing to help. Great customer service!

Alejandra C. 
Rating:
5.0

In Colorado Springs there are too many U-Haul locations in very close proximity it was very confusing to find.

LARISSA C. 
Rating:
5.0

Customer did not leave a comment.

jeff G. 
Rating:
4.0

Very easy pick up, thanks!

DAVID L. 
No reviews have been submitted for this location.

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