Customer did not leave a comment.Kenneth S.
Customer Reviews for Station One
(U-Haul Neighborhood Dealer)
Berryville, AR 72616
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 8 am - 2 pm
- Sun: 12 pm - 4 pm
Special Operating Hours
- 5/7/2021 - 12/31/2023: 8:00 am - 5:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.cheyenne M.
Great service by friendly folks.sam G.
Keep online inventory of things like dollies and blankets up-to-date. Online it showed that there were furniture dollies and at least two dozen blankets. In actuality, there were no furniture dollies and only 15 blankets.EDWARD G.
Got charged for 2 days rental but only used it 1 day. The agent failed to explain how to return the truck after hours. Also the truck had alot of miles and didn't run as well as it should. It sure wouldn't make a cross-country trip without breaking down. It's a good thing we only used it in town. It was clean, though.Erin D.
Customer did not leave a comment.David H.
There is another location closer to downtown Berryville (109 Miller St, Berryville, AR 72616) that is only about 3 blocks from where I was moving to. The location I picked up the truck at (1927 Hwy 62 W, Berryville, AR 72616) was 3.9 miles away. Why was I required to pick up at a location nearly 4 miles away instead of 3 blocks away??Bruce P.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.Cindy W.
Customer did not leave a comment.Gary S.
Reevaluate your business plan & price points. I'd pretty literally rather have hooked a trailer up to MYSELF & tried to pull it 3 hours north than have spent over $500 on a one-way trip in a 10-foot truck without a ramp or a dolly (the option to include a dolly didn't show on the app, though the guy in Jacksonville said he had them.) I hate your business will & will condemn it until my death, never recommending it to another soul. A pox upon thee, a plague on both your houses.Wesley M.
Lady at the store was able to help to solve the problems when it created at the pick up location and able settle the damage reimbursement trigger wayDharmesh G.
It took hours to solve our trailer problems putting us hours behind schedule and nobody offered an extra day for the glaring inconvenience.James S.
Customer did not leave a comment.Teresa F.
it was clean but right tail light out.Orenea O.
Customer did not leave a comment.Jason D.
The location did not have good knowledge of the rental procedure and I was double charged. It took almost an hour to rent the trailer.ANTHONY M.
Customer did not leave a comment.Jan H.
Customer did not leave a comment.BECKY M.
Have more than one person working at a location. Especially when they are also the only person working at a convenience store. Over an hour check in time.JD G.
Customer did not leave a comment.David R.
The young lady that took the return (Mikki? . . . or Nikki?) did a fantastic job and was extremely friendly and helpful. I needed to drop off the dolly three days before the truck because I could not maneuver them together at the address where I would unload. She made the process quick and simple. I have two more moves to make and would gladly drop off here again.Mark A.
Customer did not leave a comment.Johnna S.
There was some sort of brownish liquid all over the passenger seat when I picked it up that wasn't cleaned. Floorboards were dirt y. Back of truck we had to use a lead blower on with all the dirt inside. Heavy dirt. Truck had a hair under half tank fuel. I brought it back barely under full tank. Was charged for going over allowed mileage by 21 miles. Almost 9 dollars for that but it had half a tank more fuel than when I picked it up. Pretty unfair if you ask me since half a tank of fuel cost well over 9 dollars. The rental was from pick up to drop off point. Rental doesn't take into effect you are not moving from the pick up spot for to the drop off point. I lived 10 miles out in the country south of the rental pick up and 1 mile East of the drop off point. Allowed mileage should have Bern adjusted for this as well as the extra half a tank of fuel they got. Not fair to the customer otherwise.Edward M.
This place needs some extensive trainingCharles C.
Customer did not leave a comment.Vladimir K.
The service at this location was horrifing... They didn't inspect the truck before we rented it and it was full of their insulation from their store, told us to bring it all the way back with our belongings. Which we've now had an allergic reaction to the insulation this it's all over my stuff. Then they charged my card over $300.00 for the rental. The owner of the store was rude and put his finger in my face and yelled at us in front of other customers when we confronted the situation. Never go there again.Dominiqua C.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Heber R.
Customer did not leave a comment.Heber R.
No room to park either truck or trailer.Randy C.
Customer did not leave a comment.Margaret L H.
Customer did not leave a comment.Allan F.
Customer did not leave a comment.Stephen J.
Customer did not leave a comment.Dexter S.
Fast and quickly done. This worked very well for me.mark W.
Customer did not leave a comment.Ron F.
Customer did not leave a comment.Debbie H.
Manager did not switch over auto transport order from previous customer to my order, which in turn left us stranded and unable to be located to fix our blowout on the auto transport, leaving us waiting over 1.5 hours for a repairman, which then turned what was supposed to be a 6 hour round trip, into a 12 hour round trip. To pay Station One over $500 in one day just to turn around and be stranded for a significant amount of time 3.5 hours from home on a high temperature day is unacceptable and does not fall under the standard of u-haul and any third party they've chosen to associate themselves and partner with. To be compensated, even partially, would be the LEAST that could be done.Caitlin L.
The rentals have to be done from the owners cell phone. His computer dosent work and apparently he is the only one that can rent trailers. Both time I have rented a trailer the Lady's that work there have to call him and you have to wait 20 min or longer for him to show up at the Gas Station to rent a trailer.shane J.
Leave instructions on where a customer can leave a truck (and trailer). I ended up parking it next to two gas pumps simply because it was the only space big enough for both parts.Bradley R.
I had appointment to pick up vehicle between 7:45- 8:00am. I arrived at 7:55 for pickup. Had to stand around and wait almost 30 minutes for the store clerk to call the owner at home to come and sign truck out to me while I had a crew waiting on me at the job site 5 minutes away. Same problem when I returned the truck- Poor management!Tom M.
The computer they used for the rentals didn't work. It took the owner and myself using our Cell Phones to complete the rental agreement. Making sure the agents computers are working would be a plus. The owner of the place was friendly and apologetic.Shane J.
Customer did not leave a comment.Ann M.
Truck was dirty and smelled like cigarettes. The cargo area was filled with degree and trash. Uhaul nickeled and dimed me to death. The $19.95 tagline is a lie. I live in a rural area and ended up driving 99 miles roundtrip to haul one large item. Had the truck 4 hours. It cost $139 plus $20 in gas.Troy J.
Not a thing. Everything was smooth as silk!Randal S.
Customer did not leave a comment.Gary P.
Customer did not leave a comment.Forrest F.
Excellent service from Steph at rental location. THANKS SO MUCHCarole S.
Check in was impersonal and took forever. Manager was using a smart phone to do business instead of a computer while waiting on convenience store customers. I had requested furniture pads but this location had none. I had to use my own clothing to pack our furniture and belongings.Mary Ann K.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Jorge P.
Service was excellent.frank C.
Customer did not leave a comment.david C.
The man was very friendly , helped me fill out the incident report when I told him that I had tried to do it on the computer and it kept erasing what I had typed. This place was anything but excellent . Don't pay attention to the questions it wouldn't let me change the ratings. Here they were helpful and friendly.gloria C.
Experience was greattamara B.
Customer did not leave a comment.Dave G.
I was not happy about being charged for an extra day for being an hour late. I picked the truck up at 10am and figured I could drop it off at 10am. Plus I was charged for an extra day of insurance. What a rip offtodd W.
I wanted a dolly which they didn't have. I also chose a 17 ft truck on line but got there to find out I was upgraded to a larger truck as they didn't have 17 ft. I was charged the higher rate of course. I rented truck for 2 days and only put 6 miles on it. When i went to turn in the truck they tried to charge me additional fees. It was going to be 298.00 give or take. Told e it was enviromental fees. Took almost 45 minutes to get the matter straightened out. I don't know why they were trying to charge additional fees. Sounded kinda shady to me. For that reason I will NEVER rent from that location again. I will tell all my friends as well. I have rented from Uhual 3 times in the last 5 years and this is the only time I have had any trouble. Didn't have what I had requested charged me more and then it was very inconvenient returning. Big thumbs down on this oneKarla H.
The only thing I could suggest for the owner of the business is that when he reserves something like the car dolly as he did for me. That he actually puts it on paper somewhere so he can remember that he reserved this for me. He was completely confused the following day thinking that I had reserved the transport trailer. Even though I made it very clear through for phone calls that it was the car dolly only that I needed. Thank you very much.Roy Y.
Customer did not leave a comment.Angelia G.
I asked about the advertisment on the back of the truck (return it clean and u get $25) got told to call uhaul cause he doesnt do that wjich would of been okay if he didnt seem rude and irrated at me over the phone but the female was very sweet n niceMelanie D.
Customer did not leave a comment.Flo B.
Customer did not leave a comment.Clayton J.
Don't tell the customer that your hitches are universal. Ask what size ball the customer has and then say whether or not it will work. Have the right tools on hand to swap out balls.phyllis P.
Customer did not leave a comment.Jack D.
Customer did not leave a comment.Deborah G.
Customer did not leave a comment.Dan S.
Customer did not leave a comment.Donna H.
Customer did not leave a comment.David D.
Returned uhaul with a full tank. When closed out contract was charged for gas again. When I tried to explain to employee, she argued with me. I told her I needed a refund for the extra gas we were charged. She had to call in the owner who then walked in and berated and insulted us. Then he goes outside and sees the uhaul has a full tank. OOOPS THEY SAID. Turns out they were wrong. We were refunded. Will never do business here again and will make sure everyone I know never does business with them again. They were rude and ignorant. I'm still shaking with anger.Timothy M.
Customer did not leave a comment.phil J.
Customer did not leave a comment.Dennce M.
Customer did not leave a comment.Kamisha W.
Customer did not leave a comment.kenneth A.
Customer did not leave a comment.Ronny E.
Fast and friendly service, Stephie was very helpfulLynn C.
staff was very helpfulLynn C.
Not the locations fault: the website to do the rental was down, and up, and down, and up. I don't blame the location for that. But the trailer I got was an antique, blew a tire, had the wrong tires on it, and the brakes I believe were stuck because it was hard to pull. I am very unhappy with the trailer I got, and unhappy with the problems of getting a new trailer when the tire blew. Personally, I believe the rental charge for the trailer should be given back to me for all the trouble I had. And that trailer should never be rented to anyone again.STEVE Z.
Customer did not leave a comment.Wesley S.
I don't remember their names but everyone of the customer care personnel that I spoke with were outstanding. This was the worst moving experience I've ever had to deal with and had to call and change and add more days and etc etc and was at my wits end but from the friendly customer care and the professionalism of all your staff made it just a little bit easy for me to get through a tough situation. Thank you to all this concerns.anthony N.
Very,very helpful!GUY L.
Trailer leaked and all the Christmas presents which was a lot and wrapped all had to be redone because they got wet .Bryan T.
Corporate IT hardware support and dealer training in POS system would really help. It took nearly an hour and two phone calls for help for the clerk to get me checked in on an iPad. Kudos to the lady helping me, though. She stuck to it and got it figured out.Ray D.