Customer Reviews for Sterling Auto Repair
(U-Haul Neighborhood Dealer)

304 reviews

11400 St Hwy 49   Jackson, CA 95642

(209) 257-0209

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(209) 257-0209

11400 St Hwy 49
Jackson, CA 95642

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
5.0

Customer did not leave a comment.

Katie C. 
Rating:
5.0

Thank you so much for making yourself available earlier than the posted office hours.

Virginia V. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
3.0

Customer did not leave a comment.

TERJE K. 
Rating:
5.0

All excellent!

James P. 
Rating:
5.0

Customer service at Sterlings has always been the best!

patti A. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
4.0

Although I didn't have issues with the site, I was not happy with having to drive 1hour 15 minutes to pick up the truck that wasn't the size I needed. I have to make another trip because the truck was unable to accommodate all of my things.

MISEAN W. 
Rating:
5.0

Easiest rental experience with Uhaul I've ever had. Will use this location again.

Terri G. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
3.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Great customer service

Jason J. 
Rating:
5.0

don,t charge for the truck.

charlie C. 
Rating:
5.0

Customer did not leave a comment.

connie M. 
Rating:
2.0

Customer did not leave a comment.

Jody J. 
Rating:
4.0

Customer did not leave a comment.

Jonathan W. 
Rating:
5.0

My experience was wonderful! The staff was awesome and super helpful and even went above and beyond to give me what I needed! The truck was very nice and super clean.

Nicole T. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Excellent customer service, highly recommend

Jared K. 
Rating:
5.0

No improvement needed! The transaction was fast, both picking up and dropping off and the vehicle I rented was perfect.

Cassandra C. 
Rating:
5.0

Truck was in excellent condition, appliance dolly was as well, the entire process was great! Thank you for helping make my parents move a little easier!

joel M. 
Rating:
3.0

Customer did not leave a comment.

Sydney J. 
Rating:
5.0

Customer did not leave a comment.

Don C. 
Rating:
3.0

The online approval to release the key to us took 20 minutes. Seems excessive.

Dave H. 
Rating:
4.0

Customer did not leave a comment.

Joel S. 
Rating:
5.0

Excellent customer service!!!

Daryn P. 
Rating:
5.0

Awesome staff at sterling, super helpful and always willing to go the extra mile!!!

Michael G. 
Rating:
5.0

Easy in, easy out.

Matthew B. 
Rating:
1.0

This was a truly terrible Pick-up experience and something that U-Haul needs to correct IMMEDIATELY. Anyone trying to protect again COVID needs to avoid this site at all costs. One of the reasons for selecting U-Haul was provision for pick-up and drop-off with no human contact, i.e., virus protection. INSTEAD the pick-up attendant could not have been worse in this regard. He initially walked right up to us in the parking lot and got inches away without any mask. After the extensive online checking procedure designed to eliminate face-to-face contact, the final step was to get a key from a special location. BUT the key was not left in the "slot" for us to retrieve; it was never put there. Instead, I was forced to go into the office so he could hand me the key. Absolutely no protections efforts in any way. When I commented, "I am surprised U-Hail is not requiring customer assistance by requiring at least a face mask", his response was, "I don't work for U-Haul and I can wear whatever I like." Were it not for our absolute need for a truck at the time, I would have just walked away and trashed the rental. THIS WAS A TERRIBLE EXPERIENCE and now I have to wait weeks to know if his callousness actually resulted in my having an infection. The odds are low, I understand, but that does not lessen the anxiety that now prevails.

Ian M. 
Rating:
5.0

The roll up door didn't stay up. It almost rolled down on a workers head. Someone had to hold it open the whole time the truck was being unloaded. When I told the person who checked the truck in acted like it was so no big deal. It was a big deal.as it was a safety hazard

Connie D. 
Rating:
5.0

Customer did not leave a comment.

Amanda R. 
Rating:
2.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

Thank you

Debra M. 
Rating:
5.0

Thank you for your professional help

MARILYN R. 
Rating:
5.0

Customer did not leave a comment.

MARCI S. 
Rating:
4.0

The sign above the key drop for after hours asked for a copy of the contract in addition to the key. But I only had one copy and needed it for my own records. When I checked out online, it just said to leave the key. For clarity, maybe the sign could be revised. I almost left to go to a store and make a copy which would have been stressful and unnecessary considering we were exhausted from our long distance move. I did, however, appreciate the convenience of after hours drop off.

Cynthia S. 
Rating:
1.0

I did not like having to pick my truck up via the app...I was not told what to expect and it was a VERY DIFFICULT PROCESS I WOULD NEVER DO IT AGAIN

Rebecca L. 
Rating:
5.0

Friendly. Professional. Very easy to pick up and drop off.

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Brian O. 
Rating:
3.0

The office is hard to locate a clearer sign would help. Had to ask a random man waiting for keys as to the office location.

Lianne E. 
Rating:
5.0

Customer did not leave a comment.

Dennis L. 
Rating:
4.0

Told the person checking my vehicle in that the driver side headlight was burnt out and the windshield wipers we're pulling apart and needed to be replaced. Not sure if they put that down or if issue was taken care of.

John H. 
Rating:
5.0

Customer did not leave a comment.

Sheila D. 
Rating:
4.0

Only issue that I had was the mobile app didn't work very well due to the cell phone coverage was spotty.

Steve K. 
Rating:
5.0

Customer did not leave a comment.

Patricia O. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Everything was great. Thank you

Francine R. 
Rating:
5.0

Customer did not leave a comment.

Jill W. 
Rating:
4.0

Do not understand how or why I was charged for additional miles. Picked up truck Stopped on way to livermore to load, then stopped at Tri-Valley quarter midget club to unload. Both directly off the highway to the destination. Stopped for gas right a mile away from drop off location. Got gas have receipt. Picked it up full dropped it off full. Filled it up with 6 gallons of gas. NO WAY!! could I have driven 50 extra miles. When I dropped it off, they just said you are good to go without checking in the truck. Is this how it works. Just drop off no check in, then get charged additional miles with no way to dispute or discuss it. I will use Budget or Enterprise from now on.

tim G. 
Rating:
5.0

You were extremely busy, but took the time to help me and each person with whom I delt was very courteous and efficient. I will gladly recommend this location, of Sterling Auto Repair, as the best place to pick up a U-Haul rental!

Becky Jo B. 
Rating:
4.0

Customer did not leave a comment.

Larry A. 
Rating:
4.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Have more pick up trucks available.

THOMAS H. 
Rating:
5.0

I had a billing dispute, and it appears you resolved it within minutes of our conversation. Nice work! Thanks, ~Glenn

Glenn S. 
Rating:
5.0

Customer did not leave a comment.

ray P. 
Rating:
5.0

A pleasure to do business with.

Maurice B. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Nothing to improve on, very friendly people

Martin S. 
Rating:
5.0

Remind them that only certain locks fit the rear lock. Offer to sell them a lock at time of rental. All the rest of customer service was efficient and professional. Truck was ready at this preferred location. I was very pleased with this nearly new truck. It handles well and the new backup camera was a great help.

Rebecca R. 
Rating:
5.0

Customer did not leave a comment.

Eldon B. 
Rating:
5.0

Customer did not leave a comment.

doug S. 
Rating:
5.0

Excellent, courteous customer service. Vehicle available as promised and in excellent condition. Staff was available to assist in trailer hook-up.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

jim L. 
Rating:
5.0

Customer did not leave a comment.

serina P. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
1.0

Tried to charge for 19 gas when I was told to drive to them and had to drive back home due to closure . I had to show pic of gas when I show;ed on pick up it was incorrect. Said notes would be put in . night mare

andrea R. 
Rating:
5.0

Customer did not leave a comment.

Jayson G. 
Rating:
5.0

The young who help me at this location was so amazing and polite. I'm new to the area and she help me found places I needed.

Debra M. 
Rating:
5.0

THIS LOCATION WAS EXCELLENT

Lee S. 
Rating:
5.0

Whole trip went according to plan. Equipment did what it was supposed to do.

Forrest K. 
Rating:
5.0

Make sure people can pick up trucks when people need them

justin B. 
Rating:
1.0

Customer did not leave a comment.

Jay C. 
Rating:
5.0

Not able to drop off truck in Pioneer or Pine Grove as full of trucks which is much closer to my home by 1/2 hr. Great service at Sterling Auto Repair Uhaul.

Marion H. 
Rating:
3.0

Customer did not leave a comment.

Fallon E. 
Rating:
5.0

Customer did not leave a comment.

jody B. 
Rating:
5.0

Customer did not leave a comment.

scott C. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

JIM K. 
Rating:
5.0

Customer did not leave a comment.

AARON C. 
Rating:
5.0

Customer did not leave a comment.

P Renae S. 
Rating:
5.0

Customer did not leave a comment.

Russ R. 
Rating:
4.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

RONALD A. 
Rating:
5.0

Customer did not leave a comment.

janice R. 
Rating:
5.0

I think you should picture the correct equipment on your website so that people don't plan to get what is pictured when in fact it can be very different. I filed a complaint but I am still waiting for someone to contact me.

VALERRIE G. 
Rating:
5.0

The service was excellent. It would be better if renters could notify the rental agencies in advance of estimated location and return dates.

BECKY R. 
Rating:
5.0

Customer did not leave a comment.

bradley P. 
Rating:
5.0

Amazing service, so easy. Thank you for helping make a long day bearable.

Kimm B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Alberta T. 
Rating:
5.0

Customer did not leave a comment.

doug S. 
Rating:
5.0

the staff at this location are knowledgeable, helpful, kind and the best!

ginger R. 
Rating:
5.0

Customer did not leave a comment.

Kristi T. 
Rating:
5.0

It's working great. No need for improvement

kevin C. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
No reviews have been submitted for this location.

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