Customer Reviews for Storage King USA

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage King USA

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Donald F. on

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Drop the absurd secondary verification, or get what you need prior to pickup. Having to jump through hoops when trying to pickup a vehicle is frustrating and nonsensical.

Susan O. on

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The internet was down but the attendant was able to check me in no problems. My original reservation location was a changed to this location due to availability issues. I got a call the night before and was offered a $50 credit for my inconvenience.

Lauren P. on

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Howard A. on

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Samantha P. on

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Uhaul was missing a dolly. i was still charged for it. I have talked to customer support multiple times and it hasn't gotten me any closer to a solution.

Andrew H. on

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"Drive Now" service was slow and more inconvenient than speaking to a live rep.

JOHN H. on

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U-Haul is on antiquated systems and the mobile application does not work well. I waited over 90 minutes for a $20 rental; I was not waiting in a line, it took that long for the employee to get through the paperwork because the computer system was so slow.

John S. on

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Office was nice. Truck was clean. They do not have moving accessories (dolleys) at this location despite u-haul offering those accessories for rent on the online order for that location. We had to go to a different location to get the accessory we needed and ordered, which was mileage we had to pay for.

John D. on

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My only issue is with the website/app to get the vehicle. I should be able to pre "check in" similar to airline tickets... then when I am at the facility, do final check in. Having to take a picture of my drivers license and myself in a hot parking lot in North Carolina in August? Can we not do that a few hours prior in the air conditioned comfort from home... then finalize it when we get there and GPS confirm?

Victor L. on

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Jonathan G. on

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I can’t remember the service providers name but he was excellent. Polite helpful and courteous. I’d like to recognize his service. I rented at storage king in apex on west Williams st on 8/16 at 1pm.

Michael G. on

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Allison M. on

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Great service and easy in and out on my van rental! Would definitely use again.

Kimberly A. on

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You Need to update the computer system at the Apex location. The software cannot handle your contracts. The assistant Manager Regina was extremely nice and was trying her best to accommodate us in a timely manner but could not because of the computer delay. We were delayed for one hour because of this which was taking away from our time to move this is very frustrating as we were on a time frame for moving. You advertise utlitity hand trucks and furniture pads for rental but none are available at this rental location, you need to put this on your website so customers know what to expect. I would like to recommend this location but you need to correct the computer issues!

Kenneth B. on

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Claire W. on

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I ordered a handtruck, but it was not provided.

Drusharra W. on

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Stacie P. on

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Staff was very friendly, efficient and very exemplary. Explained every bit of our contract in a professional tone while remaining courteous and kind. We had a very good experience mostly due to your employee. I hope she is able to be recognized.

Edward L. on

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Very good experience and will use again.

Susan F. on

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The only issue that I had and was not answered other then to tell me that someone would be told about my concern, is that we drove the rental truck for 20 miles and had to put 4 gallons of gas into a Ford VAN. Unless that van was getting 5 MPG there is a problem!!!! I really feel like despite the fuel gauge being photographed after the person prior to me, I was paying for someone else's fuel!! Which obviously is not right!!!

Christopher F. on

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Great service and nice newer truck!

Arpit P. on

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Joe M. on

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Wonderful customer service. Could not ask for any better

Stephen S. on

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JOHN S. on

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Steve M. on

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Don’t remember the name of the young lady that helped me but she was excellent!, She represented your company very well..

Gyesi A. on

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Howard B. on

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Peter J. on

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Veronica R. on

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Jennette Bartlett made our experience wonderful, moving is a chore and she had all the best recommendations!

Matthew S. on

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nicole C. on

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JENNIFER G. on

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Pamela M. on

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I think the young lady at the desk name is Elizabeth if not I apologize. She is awesome sweet kind knowledgeable.

jennette B. on

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Amazing customer service. Eilsabeth went above and beyond to make this a great experience.

jeffrey P. on

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Great experience !

SARA G. on

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I never recieved a phone call , as requested telling me that everything was ready for pick up. Only recieved an email saying it was set and ready. When we arrived got a lot of underhanded comments only to find out that they didn't have any furniture pads or appliance dollies as requested. Had to drive to a second location to find them and was charged twice what put original quote, when we requested the additional equipment. I am extremly displeased and can only hope that Uhaul will make some attempt to make this right but seriously doubt it since my experience so far has been very unpleasant.

John W. on

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Jennifer D. on

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Shane R. on

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When I submitted my order online, I did not sign up for collision insurance, however I was charged $10 and it was added in to my contract when picking up my order. I was disappointed that the store manager did not return my phone call after leaving a message inquiring about why that was added in without my permission.

Martha B. on

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Deborah N. on

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Check out process was lengthy due to technological failures. Both the attendant in person and supervisor by phone were very pleasant and apologetic though!!

Kevin L. on

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The truck was two quarts low on oil. Had to buy oil. Also, the truck had damage when picked up.

JAMES P. on

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A sign that is lit at night so if it's your first experience you don't drive around in circle

Joseph D. on

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Tracy M. on

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Mounia C. on

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Very good customer service

Julie M. on

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the place I rented from had a contract with Uhaul and when I checked in the pricing was much higher than what was advertised. The woman at the counter told me they have this problem often even to the point she signed my contract where I wrote on it what the agreement was. Sure enough I received the bill and it is not what was agreed to. The manager of the office is going to "get back to me"

Stacey R. on

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Karen S. on

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Gavin R. on

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Joseph G. on

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Great customer service as well as a brand new Van for my rental. I was very happy with the whole process. Great job!!

Christopher C. on

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Great job. Equipment was very new.

JOHN L. on

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I think that it is deceiving to sayypu charge 19.99for a cargo van then charge .60 cents a mile and then to ask the customer to return the amount of gas that was in the truck. If you ask customers to pay .60 cents a mile ylu should be able to afford to put the gas in the truck!

SUSAN G. on

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The inside windshield should be clean

Shirley B. on

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Very good customer service.

SHARYAR A. on

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James C. on

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Whatever spray was used in vehicle was horrible and strong! It smelled like stale moth balls and was nauseating! The vehicle was not cleaned, windows were dirty and dust and debris all over dash and in vehicle. Service girl at desk was like a zombie with no personality. We will go back to using the other uhaul in the area and would not recommend this location.

Elizabeth C. on

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Bill M. on

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Tom Y. on

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David H. on

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Kenney H. on

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JEFFREY S. on

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Very good job other than a little confusion at check-in that was resolved without issue. Thank you. We will rent from this location in the future if we have need

john C. on

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Nothing,everything looked great,I was told what I was going to pay and that's what I paid

Gary J. on

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james P. on

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Keep up the good work. Great location and staff.

Mary Jane M. on

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Heidi R. on

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