Customer Reviews for Storage Monkey

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Storage Monkey

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Joe H.
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No suggestions. Jeff at this location was the best. He has great personal skills and he made me feel very welcomed, He worked very diligently to find the vehicle I needed and provided me service in a very timely manner. I wish more companies had people like him. Such a warm, friendly and knowledgeable person. Thank you Jeff.

jerry H.
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Sales rep was very friendly and professional. He made out rental experience easy and enjoyable with minimal sign in time!!!! Would highly recommend this location to anyone who wants a great uhaul rental experience.

gwendolyn B.
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Customer did not leave a comment.

rashonda H.
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Customer did not leave a comment.

BRIAN G.
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The employees at Storage Monkey were great! They were very efficient when checking in my truck. One thing uhaul needs to do is regularly service their trucks. On the way to Lubbock one of my tires blew causing my trip to be delayed by 2 hours. Then later down the road my engine light came on. I just felt like the truck wasn't gonna make it to Lubbock!

Stephen S.
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Top notch business. Friendly & attentive. Would definitely recommend for your rental needs.

jay H.
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Great experience, seamless pickup and return process. Jeff was great, will definitely use again.

Edward S.
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Quick, simple and was quite friendly

rita R.
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Great service and friendly people!

Jeremy T.
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We were told to be at that location at 1:00 the guy wasn't there till around 1:40, due to taking another u-haul somewhere, but once he showed everything went smoothly, he was very nice d walked me through everything.. very nice man and would definitely go back.

Jacob F.
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Customer did not leave a comment.

teresa L.
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Extremely nice and helpful. Would do business with him again.

Temple R.
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Customer did not leave a comment.

james F.
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very good

Russell G.
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Customer did not leave a comment.

Jaehoon L.
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Customer did not leave a comment.

Celesta H.
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Customer did not leave a comment.

David A.
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Kathryn T.
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First time I've rented here. Perfect transaction. Will be back should the need arise. Thank you!

Bill H.
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No complaints! By far, the best experience I have had with U-haul Staff was great, and equipment was in good shape

jeff K.
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Great location and great friendly staff Cool cars in lobby!

Cindy A.
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Great customer service!

DAVID K.
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Excellent friendly service, i would highly recommend thx

DAVID K.
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Everything was great, Thankyou for excellent customer service.

BERNICE F.
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Double check that the dolly and pads ordered are in the truck prior to the customer leaving the premises.

PATTY HINES B.
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Customer did not leave a comment.

Clayton L.
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Customer did not leave a comment.

trang L.
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Customer did not leave a comment.

Lashonda B.
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Very nice and inviting. Mentioned to him about my experience in Cedar Hill. He apologized and told me to make sure I fill out this survey.

Richard V.
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Great customer service

janice S.
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Customer did not leave a comment.

Daniel Q.
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Great customer service, will use again when I need to rent any type of uhaul equipment

Candice O.
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Very quick and efficient. Friendly attendant.

Kelsey M.
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It was great working with you! Will use you in the future.

Dave H.
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No contactless pickup

Jeffrey S.
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Customer did not leave a comment.

Kara E.
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Was sent to this location because they had the truck we needed in stock, per another UHaul store in the same city. After driving across town, we discovered no one was at this facility and the gate was closed. Got access to the owner through another patron who was leaving the facility and had his number. The owner/manager proceeds to give me a lot of information on how I can order the truck online. Some of the information was off so had to use trial and error to figure things out. Needless to say, we finally got it all done but it took over an hour. The truck worked out perfectly for our needs, even though it was not the one we were sent to get. Needed a 10' but had to get a 15'. Opted to go ahead and pay the additional because we had to get my daughter moved and we had already spent a lot of time chasing down trucks. The online process was a lot more lengthy than I anticipated, but we got it done.

Ariella Lopez L.
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Customer did not leave a comment.

Johnny C.
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Customer did not leave a comment.

Leila R.
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William N.
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The guy from the location was extremely nice and did his best but the uhaul system was down and it took over an hour to get the truck despite doing online check in beforehand. The guy accommodated us by saying we could return it later but it was still frustrating since we had family members that drove across the country to help us move for that day and we lost a lot of daylight. Again I want to reiterate that the rep was great and did everything he could, the problem was the uhaul system

Jeffrey P.
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Keep up the good work.

Diana T.
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Customer did not leave a comment.

Baahir J.
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Customer did not leave a comment.

David H.
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Very courteous, and professional, would recommend in the future, thanks...

Tim T.
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As Always, every time we need uhaul products and services, we go here. The whole team is excellent!

James C.
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Customer did not leave a comment.

Nan C.
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Customer did not leave a comment.

DAVID T.
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I called storage monkey u-haul after hours Friday evening, ofcourse it went to voicemail, I left a message I was in dier need of a car dolly to go 3 hours away to pick up my Son's car on the side of the road.I called 2 other facilities and no answer. Jeff w/ storage monkey returns my call, he was the only one in Lubbock tx who had a car dolly and it was reserved for Saturday morning at 11:00 a.m. He came from home and met me at 8 p.m. Friday evening, rented the dolly to me at a great price and says just be back by 10 a.m. I was back in Lubbock tx by 2:30 a.m. and had the car dolly back to him by 9 a.m. Jeff at Storage Monkey gave up time with his family to help me and the only thing that could make the experience better would be if it were free. Jeff went above and beyond to help me, he is a good man and a great human being. If I need anything from U-haul again, storage monkey is who I will call. Thanks U-haul for good people like Jeff. Sincerely David Tischler.

Clark B.
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Very nice and friendly owner.

David M.
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Customer did not leave a comment.

David P.
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Hard to imagine doing anything better. Though officially in shutdown due to the Covid 19 situation, Jeff managed to wrangle a way for me to get the truck I needed on the day I needed it. His knowledge of the self-checkout system and his understanding of my feeble grasp of technology was the key to success. Amazing dedication to the customer!

Tim T.
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These people are the best. Thanks for all your help!!!!

Ralph S.
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Customer did not leave a comment.

Leandro H.
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Great service from the staff at storage monkey....

norman E.
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Customer did not leave a comment.

Jason R.
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Great customer service!

Krista D.
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Customer did not leave a comment.

Tonya R.
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Customer did not leave a comment.

Leonard G.
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Thank you! You provided excellent service and you're friendly, too...

DISA P.
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Customer did not leave a comment.

jeff K.
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Excellent location. Go way above the call on making rental a easy and safe for us.

Mark J.
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The man that checked me in was very friendly, helpful and knowledgeable. The only negative about this location is that I had to drive thru a little mud to get in to and back out with the trailer. Not just with this location but I have to compliment U-Haul personnel for ensuring that my reservation was honored. I had reserved at one location and apparently that trailer ended up no being available so they moved my reservation to the main U-Haul location on 34th and Q in Lubbock. Not ideal for me from where I was but it was ok. They were apparently shorted some trailers and did not have the one I needed so they found me one at this location. I understand that things change & I really appreciate the proactive & professional nature of how my reservation was handled. GOOD JOB U-HAUL!!

Britney K.
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The belt holding my tire fell off. I could've been seriously injured.

Sheri M.
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Very friendly, helpful, and knowledgeable staff

Carpet S.
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Rent from this location all the time Great staff, fast , cool place. Highly Recommend

David C.
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All was good.

Jerri A.
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Contract said call when you enter city. Called multiple. No answers. Had to leave truck on street with keys in floorboard.

David S. | Overall Experience |
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Great people and facility...just make sure to prepare for the dust that accumulates since it is an outdoor unit.

Jeffrey C.
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Can't recommend improvements. Great experience! Jeff had me checked in and done in minutes. Very nice and friendly. I would be happy to do business with him again.

Michael G.
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I had to wait 2 hours to get my vehicle

Randi R.
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Customer did not leave a comment.

Misty N.
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Customer did not leave a comment.

Bobby L.
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Customer did not leave a comment.

Eve T.
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After trying to pickup my rental at another location and it turning out to be a no show on the locations part, UHAUL customer service quickly found another location with all that I needed. When I arrived at storage monkey I was quickly helped in a courteous manner, sent on my way. A bad situation turned out to be better than expected. Maybe the other place can follow storage monkeys lead.

Tim J.
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Customer did not leave a comment.

Kevin C.
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The owner and staff are friendly, courteous, and fun to work with. Love them!

Heather B.
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This is not the location we made our reservation at. After driving all the way to the 34th street location we were told they didnt have the equipment we reserved at that location so we are sent so far on the other side of town it was almost out of town. We were told by this monkey place we could return the trailer to the location on 34th that was more convenient to our home.... well upon arriving there we were told we could not leave it there without being charged a significant amount for leaving it at a different location IN THE SAME TOWN that we picked it up from. At this point 7pm (our return time) the monkey place was already closed so we had to being the trailer home, get up early the next morning drive all the way to the other side of town to return the trailer.... it was the most frustrating experience we have ever had with Uhaul.

Elliott A.
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Customer did not leave a comment.

David B.
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Customer did not leave a comment.

shirley D.
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Customer did not leave a comment.

park J.
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Customer did not leave a comment.

Mason B.
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Awesome experience! Jeff and his crew took care of everything for us and made our experience absolutely delightful

Michael T.
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Customer did not leave a comment.

Joshua F.
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Customer did not leave a comment.

Vanessa T.
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go over phone ap final check in procedure. I put keys in lock box and realised I needed to take picture of fuel tank and odometer.

Michael C.
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Great service, friendly staff and will use again.

James S.
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Our entire experience with Storge Monkey was exceptional We definitely recommend them.

Tim T.
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We couldn't be happier with the service here. Highly recommend.

JOSE T.
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Nothing to improve. Jeff was a stand up guy and helped me out fast. Very veteran friendly establishment. From now on I will only use this facility for my uhaul needs!

Jorge M.
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The location was above and beyond. Need a sign nofying customers where drop box is located. But the self return is a hassle. Got charged for 2 days because uhaul was not user friendly.

Paul S.
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Great customer service and professional staff, was very pleased with my experience.

DUSTY B.
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Customer did not leave a comment.

George M.
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Everything went smooth and truck was in perfect condition and very clean and well maintained and the staff was very helpful and courteous highly recommended will rent again from this location

Justin B.
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I predict the checkin online Location added charges I didnt ask for and suddenly couldnt provide me with a receipt until I called uhaul for it to be emailed for me had to threaten the guy to get a refund of charges I didnt approve of when doing the online inspection of tow dolly the guy took my phone when I asked about pictures and said it's ok and hit approve all .. tow dolly had damages ..

George S.
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We drovw 140 miles to pick up the truck.We waited from 8:00pm until 2:00 am. we finally gave up and got a motel and picked up the truck the next day. This was a nightmare and our scheduled arrival in arizona was wrecked. Budd Scroggins.

Stuart D.
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George was awesome

james J.
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Customer did not leave a comment.

Robert C.
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Customer did not leave a comment.

Jacob H.
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Customer did not leave a comment.

Anthony M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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