Customer did not leave a comment.JUAN ANDRES G.
Customer Reviews for Storage Monkey
(U-Haul Neighborhood Dealer)
Lubbock, TX 79424
Services at this Location:
- Mon-Fri: 9 am - 6 pm
- Sat: 8 am - 12 pm
- Sun: Closed
Special Operating Hours
- 7/3/2021 - 7/5/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I arrived and despite checking in there was no key in key box. I waited over and hour while talking to an excellent customer service rep while they contacted the managers. After an hour of waiting in the parking lot after check in I received keys. Furthermore, first thing this morning the truck location changed and when it did so did the hours I was supposed to have. I had to call customer service to get it changed. 2 times I had to correct a problem on U-hauls side. This was less then ideal and delayed my move.KENNETH T.
Fast friendly employees.Dale B.
It appears it was U-Haul's fault that my guaranteed reserved truck was not available. I drove to this store looking for my reserved truck that was NOT at the location I reserved for pick up. This location couldn't find my reservation as it appears U-Haul cancelled my reservation. This place had equipment and got my need taken care of.Bruce S.
Customer did not leave a comment.Kelly C.
I would use this location again for pick up or dropping off rental equipment.Mary Lou Q.
I was about 30 minutes over the 24 hour period and was charged another full day. I realize this is not this facilities charge, but the corporate office policy. I think it shows extreme greed on the part of UHaul by not allowing some exceptions to this rule. I will recommend the local dealer if needed, but not UHaul as a corporate company.RUSSELL V.
Customer did not leave a comment.Maichel R.
I specifically took a picture of the beginning mileage, as it was listed incorrectly at pickup...and the assholes charged me for the extra mileage anyway. DO NOT USE U-HAUL. They are crooks.TROY K.
Customer did not leave a comment.TAMMY R.
Customer did not leave a comment.JESSIE DEE S.
Nothing that I know of My experience with them was greatEMMA MEJIA T.
Customer did not leave a comment.Robin C.
Customer did not leave a comment.Brad D.
No suggestions. Jeff at this location was the best. He has great personal skills and he made me feel very welcomed, He worked very diligently to find the vehicle I needed and provided me service in a very timely manner. I wish more companies had people like him. Such a warm, friendly and knowledgeable person. Thank you Jeff.Joe H.
Sales rep was very friendly and professional. He made out rental experience easy and enjoyable with minimal sign in time!!!! Would highly recommend this location to anyone who wants a great uhaul rental experience.jerry H.
Customer did not leave a comment.gwendolyn B.
Customer did not leave a comment.rashonda H.
The employees at Storage Monkey were great! They were very efficient when checking in my truck. One thing uhaul needs to do is regularly service their trucks. On the way to Lubbock one of my tires blew causing my trip to be delayed by 2 hours. Then later down the road my engine light came on. I just felt like the truck wasn't gonna make it to Lubbock!BRIAN G.
Top notch business. Friendly & attentive. Would definitely recommend for your rental needs.Stephen S.
Great experience, seamless pickup and return process. Jeff was great, will definitely use again.jay H.
Quick, simple and was quite friendlyEdward S.
Great service and friendly people!rita R.
We were told to be at that location at 1:00 the guy wasn't there till around 1:40, due to taking another u-haul somewhere, but once he showed everything went smoothly, he was very nice d walked me through everything.. very nice man and would definitely go back.Jeremy T.
Customer did not leave a comment.Jacob F.
Extremely nice and helpful. Would do business with him again.teresa L.
Customer did not leave a comment.Temple R.
very goodjames F.
Customer did not leave a comment.Russell G.
Customer did not leave a comment.Jaehoon L.
Customer did not leave a comment.Celesta H.
Customer did not leave a comment.David A.
First time I've rented here. Perfect transaction. Will be back should the need arise. Thank you!Kathryn T.
No complaints! By far, the best experience I have had with U-haul Staff was great, and equipment was in good shapeBill H.
Great location and great friendly staff Cool cars in lobby!jeff K.
Great customer service!Cindy A.
Excellent friendly service, i would highly recommend thxDAVID K.
Everything was great, Thankyou for excellent customer service.DAVID K.
Double check that the dolly and pads ordered are in the truck prior to the customer leaving the premises.BERNICE F.
Customer did not leave a comment.PATTY HINES B.
Customer did not leave a comment.Clayton L.
Customer did not leave a comment.trang L.
Very nice and inviting. Mentioned to him about my experience in Cedar Hill. He apologized and told me to make sure I fill out this survey.Lashonda B.
Great customer serviceRichard V.
Customer did not leave a comment.janice S.
Great customer service, will use again when I need to rent any type of uhaul equipmentDaniel Q.
Very quick and efficient. Friendly attendant.Candice O.
It was great working with you! Will use you in the future.Kelsey M.
No contactless pickupDave H.
Customer did not leave a comment.Jeffrey S.
Was sent to this location because they had the truck we needed in stock, per another UHaul store in the same city. After driving across town, we discovered no one was at this facility and the gate was closed. Got access to the owner through another patron who was leaving the facility and had his number. The owner/manager proceeds to give me a lot of information on how I can order the truck online. Some of the information was off so had to use trial and error to figure things out. Needless to say, we finally got it all done but it took over an hour. The truck worked out perfectly for our needs, even though it was not the one we were sent to get. Needed a 10' but had to get a 15'. Opted to go ahead and pay the additional because we had to get my daughter moved and we had already spent a lot of time chasing down trucks. The online process was a lot more lengthy than I anticipated, but we got it done.Kara E.
Customer did not leave a comment.Ariella Lopez L.
Customer did not leave a comment.Johnny C.
Customer did not leave a comment.Leila R.
The guy from the location was extremely nice and did his best but the uhaul system was down and it took over an hour to get the truck despite doing online check in beforehand. The guy accommodated us by saying we could return it later but it was still frustrating since we had family members that drove across the country to help us move for that day and we lost a lot of daylight. Again I want to reiterate that the rep was great and did everything he could, the problem was the uhaul systemWilliam N.
Keep up the good work.Jeffrey P.
Customer did not leave a comment.Diana T.
Customer did not leave a comment.Baahir J.
Very courteous, and professional, would recommend in the future, thanks...David H.
As Always, every time we need uhaul products and services, we go here. The whole team is excellent!Tim T.
Customer did not leave a comment.James C.
Customer did not leave a comment.Nan C.
I called storage monkey u-haul after hours Friday evening, ofcourse it went to voicemail, I left a message I was in dier need of a car dolly to go 3 hours away to pick up my Son's car on the side of the road.I called 2 other facilities and no answer. Jeff w/ storage monkey returns my call, he was the only one in Lubbock tx who had a car dolly and it was reserved for Saturday morning at 11:00 a.m. He came from home and met me at 8 p.m. Friday evening, rented the dolly to me at a great price and says just be back by 10 a.m. I was back in Lubbock tx by 2:30 a.m. and had the car dolly back to him by 9 a.m. Jeff at Storage Monkey gave up time with his family to help me and the only thing that could make the experience better would be if it were free. Jeff went above and beyond to help me, he is a good man and a great human being. If I need anything from U-haul again, storage monkey is who I will call. Thanks U-haul for good people like Jeff. Sincerely David Tischler.DAVID T.
Very nice and friendly owner.Clark B.
Customer did not leave a comment.David M.
Hard to imagine doing anything better. Though officially in shutdown due to the Covid 19 situation, Jeff managed to wrangle a way for me to get the truck I needed on the day I needed it. His knowledge of the self-checkout system and his understanding of my feeble grasp of technology was the key to success. Amazing dedication to the customer!David P.
These people are the best. Thanks for all your help!!!!Tim T.
Customer did not leave a comment.Ralph S.
Great service from the staff at storage monkey....Leandro H.
Customer did not leave a comment.norman E.
Great customer service!Jason R.
Customer did not leave a comment.Krista D.
Customer did not leave a comment.Tonya R.
Thank you! You provided excellent service and you're friendly, too...Leonard G.
Customer did not leave a comment.DISA P.
Excellent location. Go way above the call on making rental a easy and safe for us.jeff K.
The man that checked me in was very friendly, helpful and knowledgeable. The only negative about this location is that I had to drive thru a little mud to get in to and back out with the trailer. Not just with this location but I have to compliment U-Haul personnel for ensuring that my reservation was honored. I had reserved at one location and apparently that trailer ended up no being available so they moved my reservation to the main U-Haul location on 34th and Q in Lubbock. Not ideal for me from where I was but it was ok. They were apparently shorted some trailers and did not have the one I needed so they found me one at this location. I understand that things change & I really appreciate the proactive & professional nature of how my reservation was handled. GOOD JOB U-HAUL!!Mark J.
The belt holding my tire fell off. I could've been seriously injured.Britney K.
Very friendly, helpful, and knowledgeable staffSheri M.
Rent from this location all the time Great staff, fast , cool place. Highly RecommendCarpet S.
All was good.David C.
Contract said call when you enter city. Called multiple. No answers. Had to leave truck on street with keys in floorboard.Jerri A.
Great people and facility...just make sure to prepare for the dust that accumulates since it is an outdoor unit.David S. | Overall Experience
Can't recommend improvements. Great experience! Jeff had me checked in and done in minutes. Very nice and friendly. I would be happy to do business with him again.Jeffrey C.
I had to wait 2 hours to get my vehicleMichael G.
Customer did not leave a comment.Randi R.
Customer did not leave a comment.Misty N.
Customer did not leave a comment.Bobby L.
After trying to pickup my rental at another location and it turning out to be a no show on the locations part, UHAUL customer service quickly found another location with all that I needed. When I arrived at storage monkey I was quickly helped in a courteous manner, sent on my way. A bad situation turned out to be better than expected. Maybe the other place can follow storage monkeys lead.Eve T.
Customer did not leave a comment.Tim J.
The owner and staff are friendly, courteous, and fun to work with. Love them!Kevin C.
This is not the location we made our reservation at. After driving all the way to the 34th street location we were told they didnt have the equipment we reserved at that location so we are sent so far on the other side of town it was almost out of town. We were told by this monkey place we could return the trailer to the location on 34th that was more convenient to our home.... well upon arriving there we were told we could not leave it there without being charged a significant amount for leaving it at a different location IN THE SAME TOWN that we picked it up from. At this point 7pm (our return time) the monkey place was already closed so we had to being the trailer home, get up early the next morning drive all the way to the other side of town to return the trailer.... it was the most frustrating experience we have ever had with Uhaul.Heather B.
Customer did not leave a comment.Elliott A.
Customer did not leave a comment.David B.
Customer did not leave a comment.shirley D.
Customer did not leave a comment.park J.
Awesome experience! Jeff and his crew took care of everything for us and made our experience absolutely delightfulMason B.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Joshua F.
go over phone ap final check in procedure. I put keys in lock box and realised I needed to take picture of fuel tank and odometer.Vanessa T.
Great service, friendly staff and will use again.Michael C.