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Diane J | Overall Experience
Customer Reviews for Storage Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Love the staff very helpful and knowledgeable on services and products.
Arkeela R | Overall ExperienceWonderful storage facility. I have used twice and have had a great experience every time. Helpful friendly staff. Easy billing. Well maintained facility.
David B | Overall ExperienceI ended my contract approximately a week after the monthly bill was charged and I was unaware that you do not get a refund for the unused portion of your rent. This is not a good way to get a good review. So if you are about to end your rental, do it as close to your next bill without going past because you will lose the unused portion of the month. Free money for them.
Tony B | Overall ExperienceAn amazing storage place. Friendly staff. Great prices. Very well maintained. The cameras and gate make me feel safe knowing my stuff is secure. Can't say the same about other local storage places. Great place! HIGHLY RECOMMEND!
Patrick B | Overall ExperienceWas extremely grateful that the gate was open when we were moving things out because it was extremely cold outside and wintery weather (snow and ice) was in the forecast for the weekend.
Dawn Y | Overall ExperienceThis was an excellent storage facility and the staff is always very knowledgeable and helpful
Carolyn K | Overall ExperienceThanks for being there for us.
Sidney W | Overall ExperienceConvenient location, well kept facility, friendly and helpful staff.
William H | Overall ExperienceEverything with Storage Solutions was great. Would absolutely recommend.
Tom K | Overall ExperienceRenting the unit was a last minute decision and the lady that helped me when I went to get it was so nice and very helpful. She made sure that I had everything that I needed due to the circumstances. I can’t thank her enough for all that she did.
Heather H | Overall ExperienceThis storage facility has consistently employed the most responsive and responsible people in all my experience with any storage facility. I was treated with respect and kindness throughout the years I have been with this company. I highly recommend this property.
Carolyn M | Overall ExperienceAlways very helpful with any questions. If we need storage space again- we will definitely be back to rent another unit.
MILA H | Overall ExperienceNever had any problems while I had the unit. Staff kept me informed of any changes they were making.
Paula O | Overall ExperienceBest storage experience I have ever had. I will refer my friends and would use again. Thank you!
Brandi S | Overall ExperienceThank you!
Bill W | Overall ExperienceThe staff was very helpful and kind to offer bottled water to my helpers and myself. Everywhere was very clean (even the bathroom). I thought the price was reasonabe for the very large unit I had in the building.
Mary H | Overall ExperienceGreta location and helpful to get my moving truck rental. All in all they helpful make the dreaded moving day a bit easier.
John W | Overall ExperienceVery clean building. Helpful and friendly staff. Easy to get to location.
Charlene O | Overall ExperienceEasy to get the moving truck down the driveway aisles to get to my unit. Had all the boxes/tape and storage bags I needed in the office.
Keneesha R | Overall ExperienceHelpful staff, clean place and reasonable price.
Sade H | Overall ExperienceVery clean facility.
Jharashai d | Overall ExperienceThanks a great place very clean, well lit, and secure
Danny B | Overall ExperienceRhis is a very nice facility and the Office Personnel are great to work with. My only problem was that I could not pay my bill online for some reason.
Barbara D | Overall ExperienceNever had any issues. Facility was always clean. Staff was always very nice.
Timothy G | Overall ExperienceMy only critique is I wish there was a big dumpster somewhere on the facility to toss large items, like broken furniture or large boxes.
Breanna B | Overall ExperienceThe cost of my unit was raised twice and I could never get any one on the phone
Cody B | Overall ExperienceFriendly helpful caring professional
gary b | Overall ExperienceThe facility was well maintained and the staff was friendly. I chose an average rating due in part to two reasons. One is my ignorance in how other storage facilities operate, and two is the cost of the storsge unit increasing consistently over time. Price wise; based solely on other advertisements i have seen it was steadily increasing above the others over time however the staff never caused me any trouble and always were friendly when i spoke to them.
Ryan S | Overall ExperienceThis is our second unit with Storage Solutions and we have received excellent service with them. The office staff is professional and knowledgeable and goes out of their way to help the customer. Thank you for making our transition back to Tennessee an awesome experience.
Terris R | ReservationThe unit was clean and access was easy to unload.
Patsy L | ReservationEverything went fine as planned. After move in received an email from uhaul saying my unit was cancelled but luckily I called the storage solutions 24 hour number and they were able to confirm everything was right on track. So thanks !
Faith F | ReservationI had my storage with StorageSolutions for several years and it was always safe and secure there. I would recommend it!
Doug L | Overall ExperienceUsed you all for 2 years while we built our house and it couldn’t have been any better. Thanks!
BRAD J | Overall ExperienceExtremely clean, easily accessible and well managed. Very pleased and will used again in the future for our storage needs.
JEFFREY H | Overall ExperienceDisappointed that none of the coupons you offered were accepted. I rented a 4x4x4 and the coupon did not have any exceptions on it. When I got there, they said I couldn't use it on that size. Then when I wanted to the larger 10 x 25 for all my stuff to move into, I brought the coupon and the gal said it was only for the 10 x 30. It never said it on there. For me, that was a bait and switch tactic, which is a lack of integrity. So I moved my stuff out and now it's in Spring Hill for even cheaper than you offer by $70 per month. I guess I was suppose to go there. Thanks
JENNIFER Y | Overall ExperienceThe office staff was very friendly and helpful, the unit was quite sufficient and clean. Access to my inside unit was easy and secure behind a gate where I entered my code. I needed to enter my code to access the building. Inside the lights would go on as you were detected. I would definitely recommend this facility.
Margaret D | Overall ExperienceThe staff was always friendly and helpful.
GLORIA M | Overall ExperienceVery pleasant and easy purchase.
Paul H | ReservationThis storage facility was excellent.
Kathy M | Overall ExperienceThank you for everything.
Mary B | Overall ExperienceAmber is the best!
Natalie W | Overall ExperienceThe young lady at the office, when I checked out was awesome very professional. Sorry I don’t remember her name…… Freddie Currie
Freddie C | Overall ExperienceI had to pay a full month for one extra day and you have no access to the facility after 10 PM
Cody B | Overall ExperienceBeware of staff, auctioneer, owner loops. Get "insurance"
Zamir C | Overall ExperienceOffice always friendly and courteous. Most of my contacts were indirect via email. Staff was always responsive. Office on various occasions provided alerts and special reminders that were helpful. Our move was an overdue one to reduce our costs since we are on fixed income.
GENE P | Overall ExperiencePam the manager and her staff were all so very helpful. I appreciate them !! God Bless, Troy Freeman
TROY F | Overall ExperienceThis company was a joy to deal with, I was very pleased from start to finish and would definitely use them again if needed.
Jeremy W | Overall ExperienceAbsolutely great customer service...they always treated us like they have known us for ever . Always helpful and professional..
Sherry B | Overall ExperienceThe Manager Pam is very knowledgeable and friendly.
Andrew C | Overall ExperienceWould not give refund when they did not have any other larger units available
Terri G | Overall ExperienceStorage solutions helped me with all of my needs. Nice friendly staff and very clean.
JESSICA W | Overall ExperienceEveryone was very nice!
Terry P | Overall ExperienceI just moved to a larger storage with my husband Freddie Currie. Thank you
beverly c | Overall ExperienceMy rental was cancelled the next day because I was upset over there being 2 feet of dirt blocking the entrance to our unit. There were no apologies - except from the maintenance guy that saw and understood our problem. Nina was condescending and never once apologized - all she did was shrug her shoulders and said we could wash the mud off our vehicle. We couldn’t even get to the unit. They called after we left and said the problem would be cleaned up the next day and then called 20 minutes later and said the owner cancelled our agreement. Still waiting for our refund…
Emily C | Overall ExperienceExcellent facility in all aspects. The staff was especially great! Thank you!
Ronald B | Overall ExperienceThe staff was absolutely astounding from the beginning Of using the storage to the very end! Will def recommend others to them!
Jennifer W | Overall ExperienceThe storage buildings are built too close together, so all the units located down the alleys are not accessible with your vehicle. The alleys are too narrow to drive in there safely to load and unload directly from your vehicle. This is very inconvenient.
Matt B | Overall ExperienceI really loved my space
Latoshia W | Overall ExperienceA very clean and secure place to store your personal items. Staff very friendly and knowledgeable.
Jan T | Overall ExperienceStaff was always super friendly and helpful!
Monica F | Overall ExperienceI was at this facility for over 4 years because i had to be!!!! The first manager would crash into the corner of the unit so that he could remove siding and steal all he could find of value. THEN we got Rude Obnoxsios Pam and she should not be allowed to run anything else in the rest of her life. She is mean, nasty, and very un helpful.
ANDREA A | Overall ExperienceThe manager was rude and unappreciative. After being in the unit for a few months she changed my payment from $195.00 to $225.00 . She also took extra money out my account for truck use. She's very rude. Will not use that facility again.
LaLinda S | Overall ExperienceHello, we would highly recommend Storage Solutions to anyone looks for a safe and secure environment to store any belongings. Thank you to the staff for being so eager to make sure our move to The area went smoothly. Chuck and Mary G
Charles G | Overall ExperienceThe two girls up front helped me tremendously. First day I came in I was very stressed with the move, they worked it all out for me (renting U-Haul + two storage units, and I felt so much better after I left. They are very experienced and have knowledge of their job duties.
Nikki T | Overall ExperienceGreat Place
MARK M | Overall ExperienceAlways available for assistance. Nice office staff. Used their facilities for 2 years.
Kerrie G | Overall ExperienceOffice staff was wonderful. Pam is truly an asset to your company.
Angela C | Overall ExperienceHad extra boxes they wouldn’t take back said it had been too long after purchase date. I had a Disaster and was a paying customer for several months and purchased several boxes and tape. I had 4 boxes they could have taken them back
Cheryl R | Overall ExperienceI would recommend storage solutions to anyone they have been great and has helped us anyway we needed help especially with the Marine Corps league from a detachment 1286 thank y’all for everything
KERRY H | Overall ExperienceEveryone was great that helped me.
ROBIN P | ReservationThe staff was very friendly and helpful!
melisssa s | Overall ExperienceGreat place to store your personal items... Highly recommended
DEBRA H | Overall ExperienceThey don work with people who are behind on they storage..the only storage place I know that don't help or work with you from losing your storage due to money problems
Makesha S | Overall ExperienceThe staff was always friendly and helpful. We were very pleased. We used this storage facility because of a previous customer who was equally pleased with their service!
MIKE B | Overall ExperienceYes this is the best storage and rental facility I have ever dealt with. Mario who is the manager is excellent. As the saying goes, Speed of the Captain, Speed of the ship. Everyone was Great.
kurt h | Overall ExperienceVery courteous staff, storage unit was clean and adequate size.
EMILY P | First ImpressionsPleased to have found this place. Great facility and awesome people. Thank you
Privacy R | First ImpressionsAwesome!!!
Privacy R | First ImpressionsVery clean and secure.
Privacy R | First ImpressionsStill have not heard back from a manager to pick out a unit.
Privacy R | First ImpressionsEasy to do business with!!
Privacy R | First ImpressionsI did Not use the storage I rented. I canceled Because I no Longer needed storage. Canceling was very easy and customer service rep was very helpful.
Privacy R | First ImpressionsSo when i resevered the unti the Gentlman was very informative and the ladies at the location were awesome as well.. WILL do more buisness with you
Privacy R | First ImpressionsFriendly staff. Clean units.
Privacy R | First ImpressionsStorage Solutions was fantastic with helping me move. Megan was very through and friendly. I will recommend them to anyone needing a storage place in Maury County.
Privacy R | First ImpressionsEvery one who works there is super friendly and helpful. They explained everything and made the process easy
Privacy R | First ImpressionsEveryone I worked was very very nice and amazing customer service.
Privacy R | First ImpressionsYou were FANTASTIC!!
Privacy R | First ImpressionsVery nice facility and an awesome, very informative staff that worked with me. I would highly recommend this facility.
Privacy R | First ImpressionsMario was very helpful and friendly. We got what we wanted and moved our things in that day. The unit is the right size for us. We are happy with the security and it is close to where we live.
Privacy R | First ImpressionsN/a
Privacy R | First ImpressionsEasy reservation process and unit was ready to move into immediately. Clean and convenient.
Privacy R | First ImpressionsStorage Facility assisted me in getting a larger unit than i had reserved. Very friendly and helpful people.
Privacy R | First ImpressionsVery helpful and polite employees. Storage unit areas clean and easy to move around in. Definitely will refer family and friends.
Privacy R | First ImpressionsWonderful and friendly service!!
SHELEIN M | First ImpressionsWe found anot her storage closers to us
Privacy R | First ImpressionsSwitched to larger unit, no problems. Very courteous
Privacy R | First Impressionsgreat customer service, good prices. something came up on friday and i was unable to move in on that day...but very satisfied w/ everything
Privacy R | First ImpressionsSo far everything is going smoothly. Everyone has been very helpful and knowledgeable.
Privacy R | First ImpressionsStaff was very friendly and helpful. Facilities are clean and climate control was nice and cool.
Privacy R | First ImpressionsVery friendly staff and clean storage facility. I highly recommend the climate control units!
Privacy R | First ImpressionsThe staff at the facility were very friendly and helpful. The initial unit that we rented was too small and they helped us exchange it for a larger one very easily.
Privacy R | First ImpressionsI actually did not not use the storage in Columbia. I found a closer storage facility closer that fit my needs best do to location.
Privacy R | First ImpressionsVery clean and updated. Professional staff and great people. Best storage place I have ever seen.
Privacy R | First ImpressionsVery friendly
Privacy R | First ImpressionsCari at Storage Solutions is Wonderful! Very helpful and pleasant. Everyone should use storage solutions.
ERIKA N | First ImpressionsGreat customer service, very clean and organized facility
Privacy R | First ImpressionsThough its a little out of the way south of Nashville, its worth it. Excellent value. The staff / service is bar-none, the absolute best. I highly recommend!
Privacy R | First ImpressionsTammy was courteous professional.Very helpful in trying to accommodate me with office hours.I would call them again for any storage needs that I have recommend them. Prices very reasonable!!
Privacy R | First ImpressionsWe did not move into this unit. We were able to locate another unit closer to our home.
Privacy R | First ImpressionsEveryone was very nice and helpful when I was getting my stuff moved into my storage unit.
Privacy R | First Impressionsevery thing was fine
Privacy R | First Impressions