Customer Reviews for Sugar Shack Printing Events
(U-Haul Neighborhood Dealer)

117 reviews

48 Fair St   Newnan, GA 30263

(678) 423-8572

Office Hours

  • Mon-Tue: 10 am–5 pm
  • Wed: Closed
  • Thur-Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 423-8572

48 Fair St
Newnan, GA 30263

Services at this Location:

Office Hours

  • Mon-Tue: 10 am–5 pm
  • Wed: Closed
  • Thur-Sat: 10 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Chris F 
Rating:
3.0

Though interior was not soiled it was animal hair everywhere and someone had taken the gas cap off the truck may need to increase security around their vehicles and equipment

Julius B 
Rating:
3.0

No comment.

Veronica b 
Rating:
1.0

Customer did not leave a comment.

Wilhemina B 
Rating:
1.0

A reservation was made at this location because they were close to the living location and it was stated they opened at 10am. At 10am the business was not open and no person would answer the phone when the business number was called repeatedly. The reservation had to be completed by phone which caused a huge delay in getting on the road and getting the job completed. We are very disappointed with this extra hassle and delay.

Geoffrey P 
Rating:
1.0

The tire was low once I picked up the truck and I had to keep stopping and putting air in it. I was not given my money back for the dolly and appliance dolly that was not in the vehicle. The truck smelt really bad.

Rayniceish N 
Rating:
1.0

No employees wwre there during business hours. Verification process was super slow and wouldn't work on Android. The phone number on the doors went to voice-mail or a disconnected line. The truck I reserved said it wasn't available the day of even though it was on the lot.

Amanda I 
Rating:
4.0

Customer did not leave a comment.

Mark N 
Rating:
5.0

Customer did not leave a comment.

Ebony H 
Rating:
1.0

Shitty people and shady

Troy M 
Rating:
4.0

Customer did not leave a comment.

Lakenia D 
Rating:
2.0

This business wasn't even open on a Friday. The online instructions indicated that my key was in the black box #1, I struggled for 10 minutes trying to get the code on the lock to open. I called the number on the door and no one answered. Then, I discovered there were TWO black boxes one high up and the others lower down. It would have been nice to know WHICH box to use. It cost me time that I didn't have. Also, I ordered moving blankets and a utility cart. I checked the inside the back of the truck, NOTHING there. I got a call back after we left with the truck and told him they weren't there. He deducted this from my contract. But that still left me with NOTHING to use for my move. Never again will I use the online pickup method. It's not worth the STRESS.

Sonya L 
Rating:
3.0

The app was not very responsive and took over 15 minutes to pick up the truck and more than that to return it. The truck had low air pressure in the left front tire making it hard to see the starting mileage.

BRIAN T 
Rating:
4.0

We contacted the man at Sugar Shack and he provided clear instructions. Equipment was checked in and an email to us with receipt of equipment in a timely manner.

Teresa W 
Rating:
5.0

Customer did not leave a comment.

SHEA T 
Rating:
5.0

Nada un servicio excelente felicidades 👌👍🫂

Williams T 
Rating:
2.0

There was no one at the location when I arrived during their posted hours of operations. There were two numbers on the door to call but no one answered. Finally I called the number on the contract and the person told me to part the trailer and leave it and it would be closed out when he returned. I called thew next day and the contract had not been closed. I waited on the phone until the action was complete then confirmed by email receipt.

Dwayne W 
Rating:
3.0

Took several calls and 2 days for the agent at this location to do whatever is supposed to be done on equipment returned to their location. Also, the phone app evidently didn't complete in the system yet showed completed on the phone. That created another issue with the equipment not showing returned.

CHARLA W 
Rating:
5.0

Customer did not leave a comment.

Madra P 
Rating:
2.0

The office opened an hour and a half later than we were told which through off our entire day

KATHIE K 
Rating:
5.0

Lee was awesome in at extending his services to accommodate me with my rental…even made sure that my experience with the online rental process went smoothly…A1 service!!

Mark A 
Rating:
2.0

Vehicle was returned at 10:30 a.m. on Friday and the location was closed. Did not understand that.

Rich H 
Rating:
1.0

Poor communication and process was confusing.

Krista c 
Rating:
2.0

I chose this location because I wanted to do an in person pick up. When we got there they were closed, and when we were told to get the keys out of the lock box, the lock was broken and we were told to use the screw driver to pry it open. It was ridiculous. 10 minutes of trying to break open a lock we finally get the keys and leave.

emily R 
Rating:
1.0

To start off, I scheduled an appointment online through a call. Had some issues finding a suitable U-Haul but then a person called me and set me up with one close by. However, upon arriving to the location of the address sent to me, the Uhual was not there. The person in the center directed me to go to another location down the road 20 minutes where my appointment was “suppose to be”. Come to arriving to that location the individual in that location told me there is no Uhual there under me reservation either. He told me to check out yet another uhual center 15 minutes away and they turned out to be closed until 10:30Am. I scheduled my reservation at 8:00Am because I was on a tight schedule and needed to move. Luckily I found one 10ft uhual at a location without a center office after canceling my continuously rescheduled appointment. I just barely made it back in time to drop off the uhual since it was an in town truck. I didn’t even have time to organize anything I moved. Within 30 minutes of arriving to my destination I had only 30 minutes to unload the entire 10ft truck and drive back. I was severely unimpressed with the coordination and services provided by the Uhual company which me and my family have been utilizing for years. I wasted a lot of time and had to spend extra money for this in town truck. If I do not hear back from this feedback I will be calling customer service about compensation for the loop I was put through to use your services. My number is (770) 820-5963.

Alexander S 
Rating:
3.0

I returned the dolly after 4 hours and called number on door, lady at Uhaul acknowledge and said else due, next day Lee called asking where trailer was, I told him, we were disconnected or he hung up unexpectedly, I sent him a text with photo showing trailer returned , no response, poor customer service

Stephen G 
Rating:
1.0

This location is not normally staffed. They keep doors locked as the attendant has to manage several locations. The equipment I rented was unsafe as the safety chain was worn off on the left side, ratchet mechanisms for securing the vehicle were badly rusted and required external tools just to release the straps. Main frame was bent in 2 places from misuse from prior renter. The straps that go over the tires were also badly frayed and hard to insert into the ratchet strap slot. I did call Uhaul before hand to get a price out the door that included everything, and they told me $48.17 including taxes. I used this number and assured my client that the cost would not exceed $48.17 as I was quoted that by Uhaul. My final bill shows $53.45. Sp I had to eat $5.28 of the cost as I was doing this as a favor to a poor friend who could not afford a tow. My equipment was TD6055A item #6055 A I strongly recommend it to be taken out of service until it can be brought up to meet DOT safety standards.

David N 
Rating:
1.0

Was told facilities were open arrived and facilities were closed. Customer service even called and said they were closed although they were supposed to be open

Valerie F 
Rating:
3.0

There was a tile in the cargo hold that was not screwed in and loose - made it difficult to avoid while loading and unloading cargo. If we stepped on it, our foot would fall through the hole. Other than that, I'm glad that the truck I asked for was there and available.

Michelle P 
Rating:
1.0

The lady was so rude on the phone and in person. I could hear her kids screaming in the background. I could not open the lock and she said she would come help me with an attitude. When she got there she showed up in booty shorts with her bum showing and her stomach hanging out from her shirt. She did not say one word to me and gave me nasty looks. I will never rent from that location ever again if at all. If I could give negative stars I would.

Andrea M 
Rating:
5.0

Customer did not leave a comment.

Lisa H 
Rating:
1.0

Customer did not leave a comment.

Nathan F 
Rating:
1.0

After Uhaul changed the drop off location and finding the location, this place was iffy at best. No parking spots to indicate proper parking. Both original and this location were closed.

Shawn B 
Rating:
5.0

Customer did not leave a comment.

Angela N 
Rating:
5.0

Customer did not leave a comment.

Shelley K 
Rating:
4.0

Customer did not leave a comment.

Kenroy F 
Rating:
1.0

Do not recommend pick up sites with lousy ratings and less than qualified agents. I was overcharged and would like to discuss the rental with corporate customer service.

Scott H 
Rating:
4.0

Customer did not leave a comment.

nicholas j 
Rating:
5.0

Customer did not leave a comment.

Shekhar B 
Rating:
3.0

Customer did not leave a comment.

Geniva S 
Rating:
1.0

Customer did not leave a comment.

Bridget M 
Rating:
5.0

On site Agent was new but friendly. Trailer was blocked in by a UHaul truck, which I had to move. Your app doesn’t work on my Verizon iPhone; just cycles, never completes the process.

George H 
Rating:
5.0

Thank you

Stephanie C 
Rating:
5.0

Customer did not leave a comment.

Ashley B 
Rating:
5.0

Customer did not leave a comment.

Patricia B 
Rating:
2.0

The truck was dirty and there was stuff left in the truck from previous rental. So much that we had to return and dump it out. They knew we were coming and no one was there to assist in removing the stuff. Horrible

Rochelle W 
Rating:
5.0

The owner of the business volunteered to help me check out the truck on a holiday. He really went out of his way to get me going. I highly recommend this location. I will be using it again!

Joshua B 
Rating:
2.0

When the facility was not able to locate the keys that were needed for the truck I was scheduled to use they called UHAUL to see if I could use a truck they had on the premises and I was told I needed to go to another facility. I will never use UHAUL again.

Julie M 
Rating:
2.0

Nobody was there at the location when I went to pick up my trailer or assist with hooking it up to my car, let alone confirm which trailer was mine and that everything was checked out successfully. It was during business hours and calling the office or knocking on the door didn't help so calling the after business hours line eventually reached a person but I still got my trailer via the website linked to me. The trailer itself was fine and plenty of space, but there's many better trailers that are easier to drive with out there. It did the job and I got done what I needed to get done with the trailer, the service at the location just wasn't up to my expectations.

Christopher B 
Rating:
5.0

Customer did not leave a comment.

Garry R 
Rating:
4.0

I had to drive 45 minutes to this location because the Peachtree City Crosstown location didn't let us know they had a trailer available until we called the day before (after reserving it over a month earlier). I was very displeased with how the Crosstown Uhaul handled this rental.

William H 
Rating:
3.0

Customer did not leave a comment.

Phyllis P 
Rating:
3.0

Customer did not leave a comment.

John C 
Rating:
3.0

A dolley was not prepared as requested. The gas level was different from what the contract indicated. A side mirror was broken but it wasn't mentioned earlier. I requested for mobile pick, but the clerk told me that i had to come inside and proceed. She was kind and helpful, but the store was in a bad neighbor area where i would not go back.

Daegi G 
Rating:
5.0

Customer did not leave a comment.

Rodney F 
Rating:
4.0

When reserving the Uhaul it would be beneficial to have the driver information as well as the license information already uploaded instead of tryingt to do all of this at 6:30AM in the morning. Also, it needed identity verification from friends and family and it is not good to be texting and calling them so early. It was inconvienient for customers that pick up or drop off early/ late.

James M 
Rating:
3.0

Ensure that the truck is at the location at the time of pickup. Inform the customer that the miles added to the vehicle for "compensation" due to requiring multiple trips (2 hours of travel) to pick up the vehicle which was late will NOT be deducted from the bill -- in other words they are useless.

Rusty P 
Rating:
2.0

They. Were closed on my drop off day..Wednesday. so how can I be sure 7 am Not charged a late fee??

Todd P 
Rating:
1.0

although the attendant was nice and courteous, she was physically unable to move the trailer that was in the way and physically unable to attach the trailer to my vehicle. I was "moved " to this location by uhaul without my consent or knowledge. the location was not open at my scheduled pick up and did not have all of the equipment I had reserved. uhaul really dropped the ball on this move!

Gary C 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
3.0

Customer did not leave a comment.

Honda T 
Rating:
5.0

Customer did not leave a comment.

VINCENTGRANDT D 
Rating:
5.0

Customer did not leave a comment.

Ron J 
Rating:
3.0

The truck sounded like it has an exhaust leak and maybe something loose under the front left side of the truck.

ROBERT P 
Rating:
5.0

Customer did not leave a comment.

ERIC R 
Rating:
5.0

Store owner super friendly and helpful! Strongly recommend this store !

Tiffany W 
Rating:
1.0

The best thing you could do would be to remove Sugar Shack Printing in Newnan Georgia from your available locations. I had a guaranteed reservation for 9AM. When I arrived at Sugar Shack their hours were posted to open at 10AM. Someone finally arrived at 10:15AM. She was rude and totally uninterested in helping me. She pointed to the trailer and went back inside. I found 2 appliance dollies inside the trailer. The trailer was surrounded by trucks and very difficult to hookup and get out of the spot. This location gives U-Haul a bad name and I would suggest anyone who gets sent to Sugar Shack Printing in Newnan Georgia contact U-haul and demand a different location.

Terry J 
Rating:
3.0

Location was closed, had to call customer service then wait for return call allowing me to drop-off trailer and take pictures to show no damage

Howard F 
Rating:
2.0

Customer did not leave a comment.

Andrew F 
Rating:
3.0

Customer did not leave a comment.

Kimberly M 
Rating:
5.0

Very good customer service. Thank you!

Randy E 
Rating:
3.0

Not a good area to get a big truck out of or back on main road

Miriam K 
Rating:
3.0

The uhaul employee was rude

Christine S 
Rating:
5.0

Inside was muddy but the location was excellent!!! Great staff!!

Julia P 
Rating:
2.0

The person I picked up the keys from was very rude. When we walked in, she said she was irritated that she had to stop playing her game to help us and then she said the “F” word. Overall, terrible customer service.

STACY P 
Rating:
3.0

Customer did not leave a comment.

Sergio A 
Rating:
3.0

Not enough parking/no directions as to where to leave equipment. Not a well lit or easily accessible area

Andrew F 
Rating:
3.0

Customer did not leave a comment.

nillie g 
Rating:
3.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Customer did not leave a comment.

NEAL W 
Rating:
5.0

Customer did not leave a comment.

Derrick S 
Rating:
3.0

Not much space to park. Two trucks were being returned at the same time.

PATRICIA W 
Rating:
4.0

Customer did not leave a comment.

ANN C 
Rating:
5.0

I was supposed to pick up my truck and transport in Roanoke, AL, but could only pick up the truck as the transport had been stolen. I was sent to this location to pick up the transport. When I arrived, the one on my contract was not at this location, however there was one on the lit that was not in their inventory. Chy went out of her way to make sure that I was taken care of and had what I needed. She was very professional and pleasant. Thank you, Chy, for turning a poor experiance into something very positive.

Kathleen L 
Rating:
5.0

Customer did not leave a comment.

MARY R 
Rating:
1.0

Was charged $170.00 for an in town 26 foot truck when I ordered a $40.00 20 foot truck. They did not have a 20 foot so I got a 17 foot. I went less than 10 miles and filled the tank back to the proper line. They charged me for gas. The website was down when I returned the truck so I had to pay the extra $20.00 for them to check it in. I’ve called numerous times and no one will explain to me why I was charged $170.00 for a truck I did not rent. When it was only supposed to be $39.99.

SUE C 
Rating:
4.0

Customer did not leave a comment.

KELLY B 
Rating:
1.0

Customer did not leave a comment.

MORGAN E 
Rating:
5.0

Customer did not leave a comment.

Terry C 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE K 
Rating:
5.0

Customer did not leave a comment.

AMANDA M 
Rating:
5.0

I just wanted to tell you thanks for the rental everything overall was great it’s just the truck may need a little maintenance because it was going slow even at speed limit and it felt as though it was about to break down but other than that Customer Service was excellent the price was very reasonable I will using this location again and I will also refer my friends

SONYA F 
Rating:
5.0

No complaints , everything was nice and your sales people were great !

WILLIAM H 
Rating:
5.0

Customer did not leave a comment.

Stacy N 
Rating:
2.0

not a nice area.

Charles N 
Rating:
4.0

Customer did not leave a comment.

Cyril F 
Rating:
1.0

First your online system allowed me to book a truck 30 minutes before the location even opened. Secondly and no fault of Uhaul the staff was late showing up to open. Which further delayed my plans for the day. And lastly truck for the most part was good to go, except for some split coffee that left a sticky residue.

SPENCER C 
Rating:
5.0

Customer did not leave a comment.

MARY R 
Rating:
5.0

Customer did not leave a comment.

Joe M 
Rating:
5.0

Nothing customer service was great

MACHERI G 
No reviews have been submitted for this location.

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