Customer Reviews for Sunnys Grand Parkway Self Storage
(U-Haul Neighborhood Dealer)

625 reviews

1555 W Grand Pkwy N   Katy, TX 77493

(281) 347-8222

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 9 am - 12:30 pm
Special Operating Hours
  • 10/16/2021 - 12/31/2021: Closed

Services at this Location:

Contact Us

(281) 347-8222

1555 W Grand Pkwy N
Katy, TX 77493

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 9 am - 12:30 pm
Special Operating Hours
  • 10/16/2021 - 12/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SEDRICK J. 
Rating:
5.0

Overall Great Experience

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

SHU L. 
Rating:
5.0

Wonderful people who made everything easy.

HARRY H. 
Rating:
3.0

Customer did not leave a comment.

Jessica M. 
Rating:
3.0

Check in process was a pain in the A**. Wasted an Hour when I should have been moving stuff already trying to get checked in online. I won't do that again, I could have gone to the Uhaul place, right next door and been in and out and on my way in 10 minutes.

Dale L. 
Rating:
5.0

Excellent location. Management is always nice and helpful.

William T. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
4.0

Not using duck tape to cover holes in the seats. I ruined my pants with the sticky side from getting in and out of the truck

ROBIN M. 
Rating:
4.0

Customer did not leave a comment.

Valentin E. 
Rating:
5.0

Great customer service!

ZAARON K. 
Rating:
5.0

Customer did not leave a comment.

TINISHA C. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Sonia R. 
Rating:
5.0

Good experience so nothing

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

RYAN K. 
Rating:
5.0

Hetal was very helpful and provided excellent service -- there were a couple of things I needed to extend and she was so helpful with that. all over the phone. GREAT customer service and pleasantry KEep up the great work. :-)

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

EDENILSON U. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM TED A. 
Rating:
4.0

The store manager/owner was very pleasant even after I came in a bit frustrated b/c of a mix up in the address: there is a major U-Haul place right next door, and the 1555 W Grand Pkwy N address is easily missed.

ENRIQUE B. 
Rating:
5.0

More parking out front..... Staff was amazing, cargo van extremely nice, property was spotless.

DONALD S. 
Rating:
4.0

Customer did not leave a comment.

Peggy S. 
Rating:
5.0

Wonderful people to do business with! Thank you for the wonderful experience in renting a uhaul. Will definitely recommend.

JENNIFER G. 
Rating:
5.0

No improvements needed. Exceptional service and kindness!

Zaaron K. 
Rating:
5.0

Customer did not leave a comment.

Kelly P. 
Rating:
5.0

Customer did not leave a comment.

Dalton B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAGDA E. 
Rating:
5.0

Customer did not leave a comment.

Roberto G. 
Rating:
5.0

Customer did not leave a comment.

HELEN M. 
Rating:
5.0

Sunny's awesome as always. Highly recommended. Thank you!

KERRY M. 
Rating:
5.0

Thanks you all

GUILLERMO S.  |  Overall Experience 
Rating:
5.0

Great lady at the front desk. Very friendly and efficient. They charged me exactly what they had mentioned. I will use them again.

Koorosh V. 
Rating:
5.0

Friendly and warm customer service.

IBIRONKE A. 
Rating:
5.0

Best storage facility I've ever used......Very friendly staff!

BOBBY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Steve E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRITA C. 
Rating:
5.0

The people welcome you with a friendly smile pretty good

narrish m.  |  Overall Experience 
Rating:
5.0

Very nice and friendly but could open earlier Thanks

ROSA A. 
Rating:
5.0

Heather provided textbook customer service. She represented both UHAUL Corporate and her UHAUL neighborhood business very well! One of the best and most pleasant experiences I have ever had with UHAUL!

CARROLL M. 
Rating:
5.0

Customer did not leave a comment.

Genia H. 
Rating:
5.0

Sunny's storage. Awesome as all ways!

KERRY M. 
Rating:
5.0

Best customer service I have ever received from a storage unit and from U-Haul. This is my go to place when in need of those services.

raymond b.  |  Overall Experience 
Rating:
5.0

The STAFF at UHaul was excellent!!!! They welcome me into Texas with love ... My Truck rentals and storage rental experience with UHaul was very professional...I just wanna thank them at the katy Texas UHaul your kindness really help me through my transition you guys Rock !🙏

Hester H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON R. 
Rating:
5.0

Customer did not leave a comment.

Huzefa A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO R. 
Rating:
5.0

Customer did not leave a comment.

HEMANT P. 
Rating:
5.0

TJ Was Awesome

BENJAMIN R. 
Rating:
5.0

Everything was perfect

Marni L. 
Rating:
4.0

It's that you charge too much for the mileage, but after that everything is perfect.

Carlos H. 
Rating:
5.0

I would highly recommend this U-Haul location. They have all your moving needs - trucks, boxes, dollies, blankets and more. Pick up and drop off was efficient and staff is very polite & friendly!! I will definitely rent from here again.

Michell R. 
Rating:
5.0

Customer did not leave a comment.

Marcela M. 
Rating:
5.0

Customer did not leave a comment.

Manuel M. 
Rating:
5.0

Very efficient, easy pickup and return. Truck was functional and just what we needed for the task.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Imran M. 
Rating:
5.0

Nothing, they were fantastic!

NATALIE ELIZABET P. 
Rating:
5.0

Customer did not leave a comment.

Henry G. 
Rating:
5.0

Great east service!

Laura F. 
Rating:
5.0

The guy that was helping me was very knowledgable and helpful.

traci B. 
Rating:
5.0

Customer did not leave a comment.

clarence H. 
Rating:
4.0

The identity vwrificacion process on the phone was a bit slow. But this is not being done by the location. Great service.

Ulises P. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Hector A. 
Rating:
5.0

Customer did not leave a comment.

Pamela L. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth O. 
Rating:
5.0

Customer did not leave a comment.

Sarkis N. 
Rating:
5.0

Parking is awkward having to share with the storage units; traffic can get congested easily during busy time. But the associate made things very easy for me regardless of the tight space.??

James M. 
Rating:
5.0

Nothing really the young man at this location is always on top of things and moves quickly to get you processed.

John W. 
Rating:
5.0

Emphasis on the need to verify return of vehicle on line while still in the vehicle as soon returned. This will help customers not to make the mistake of locking up vehicle before on line verification during after hour return.

chino N. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Koladele B. 
Rating:
5.0

Customer did not leave a comment.

Briant B. 
Rating:
5.0

Great customer service by CJ.

BRYAN K. 
Rating:
5.0

Customer did not leave a comment.

cameron P. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Chia-Che T. 
Rating:
5.0

Very nice & polite. Very helpful offer difference help and accessory to help moving better.

Erasmo S. 
Rating:
4.0

Customer did not leave a comment.

Gerald B. 
Rating:
5.0

Exelent service.

Joabner M. 
Rating:
4.0

Customer did not leave a comment.

Kari L. 
Rating:
5.0

Excellent customer service.

Morris S. 
Rating:
5.0

Great service!

javier A. 
Rating:
5.0

The rental transaction was great! The lady who manages the business was very down to earth, friendly, helpful, sincere, and professional!

Robert C. 
Rating:
5.0

The couple were very nice and explained the process in detail. The truck was clean and ready to go when I arrived. I was in and our in about 10 minutes. Excellent.

Robert S. 
Rating:
5.0

Great experience

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Francisco R. 
Rating:
5.0

Customer did not leave a comment.

Linda Z. 
Rating:
5.0

Customer did not leave a comment.

Craig N. 
Rating:
5.0

Fast and very helpful.

Henry B. 
Rating:
5.0

Customer did not leave a comment.

javier S. 
Rating:
1.0

Scamming customers, I took a picture and submitted that the gas was lower than 7/8 when I picked it up, when I dropped it off it had just below 7/8 again. They charged me 15$ claiming it was over 7/8 when I picked it up and claiming it was only 3/4 when I dropped it off. Rounding up and down in opposite directions when the maximum about of gas it could have varied was 1 gallon. Also i used the truck to travel 2 miles from the pick up and make two trips from one apartment to the storage rental at 1.1 miles each way, 2.2 miles round trip and 4.4 miles total. 4.4 miles plus the 4 miles to and from the pick up come up to 8.4 miles. I paid for 10 miles and they charged me for 38 miles. They also charged a $20 fee for dropping off after hours even though I arranged the pick up and drop off to be done via the mobile app and was not made aware of any fees. This place makes me never want to rent uhaul again and reflects very poorly on your company. I should have been charged a maximum of $90 and was instead charged over $150.

michael M. 
Rating:
5.0

CJ was awesome great guy friendly and courteous thank you CJ for a job very well done

Bonnie B. 
Rating:
5.0

Keep it up!

Michael S. 
Rating:
5.0

Great job may need to train employees how to use their software. But overall awesome.

john H. 
Rating:
5.0

Customer did not leave a comment.

Lillie W. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Justin Michael N. 
Rating:
5.0

Keep rockin

BARRY H. 
Rating:
5.0

CJ was very friendly and helpful.

LORI D. 
Rating:
5.0

CJ was very helpful, and provided me timely assistance. He has always been very professional even during stressful situations.

MIke W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The truck was clean and well-maintained and drove smoothly. The U-Haul representative was professional and courteous. I am definitely going to rent from them again. Thank you Sunnys U-Haul

Rosaura A. 
Rating:
4.0

please check with employees that the truck was dropped off before calling customers . We had a scare for a bit but it was resolved Other than that , our experience with this company was very good ????

Russell S. 
Rating:
5.0

Fast n easy. Trust me!!

Babajide O. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Kellie B. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
No reviews have been submitted for this location.

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