The truck was out of alignment and had a rough shake for my whole 13 hour drive. The passenger side view mirror also jumped out of place at the first big pothole I hit, and did so every single time there was a pothole or bump on the highway, so most of the trip was spent not being able to see down the passenger side of the truck. This made for a very stressful trip, something you don't want when pulling a passenger vehicle with a 26' jumbo hauler. I will say that it wasn't only this location, as I had to be relocated here due to another location having 1 truck with a dead battery, and one with a lock they couldn't open. It seems this equipment needs to be better inspected and maintained at every location.Joshua F.
Customer Reviews for Super Tune
(U-Haul Neighborhood Dealer)
Florence, AL 35630
Services at this Location:
- Mon-Fri: 7:30 am - 4 pm
- Sat: 8:30 am - 12:30 pm
- Sun: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.BILLY A.
Customer did not leave a comment.Tim H.
Customer did not leave a comment.Julee H.
Customer did not leave a comment.keith S.
The business owner was extremely helpful and accommodating.DAVID B.
Customer did not leave a comment.Kristi B.
I had no problem with the vehicle or Uhaul as a company. My issue was with the location. The guy was very rude and condescending. He talked to me as if I didn't know when the rental was due back and told me I needed to have it back pronto because it was going out to Texas. I informed him I knew what days I rented and would return as it stated in the agreement. He failed to tell me the location was not even open on the day I was scheduled to return. I waited for a while and then talked with customer service on the phone who helped me.Latonia J.
I have not had a recent uhaul experience. Can you please provide dates and other details for the reservation associated with this survey?Chirstopher M.
Customer did not leave a comment.Daryl B.
Was supposed to open at 8:30, did not open the door until 8:35. The it still Took 30 minutes just to check the truck out.BRAD P.
Customer did not leave a comment.Aloysius C.
The Florence area just shuts down on Saturday afternoon, so everything had be done online, and I was switched last minute to that location, so I had no dolly or furniture padsLoren S.
Customer did not leave a comment.Tom G.
Customer did not leave a comment.Curvin G.
Customer did not leave a comment.Emily T.
Pickup location is perfect and guy was super professional. Equipment smelled like it was brand new inside.Robbie T.
The u-haul system was down when I picked it up by the location worked out for me. The u-haul app didn't work when I returned it. Took an Hour to get to a u-haul service rep. Again none of these issues where the location. The trailer did not have tongue jack... it was very difficult to get in-hooked as the trailer was very heavy.Kevin K.
Explain when renting the truck that you have to take pictures of mileage and gas .which is fine .. but having to create a log in and answer questions and take more pictures was a little ridiculous ... but overall great experienceMICHELLE B.
Customer did not leave a comment.Janice H.
I got charges $20 for being 15 minutes late returning the truck. I don't think that was fair because it was on a Satu8and the place was closed the next day and I was the last customer. I had to take the time to complete the online return list on top of that which was actually part of the 15 minutes late return.Kennithia T.
The business is really cluttered and dirty, that being said though the U haul was in good, clean working order.TONY R.
The owner was very unsure of how to work your programsRobin H.
Customer did not leave a comment.Thomas C.
Very rude horrible customer serviceDavis W.
Customer did not leave a comment.Crystal W.
Customer did not leave a comment.matthew S.
Great job!!Cassie G.
The guy was not customer friendly at all.KIMBERLY J.
Customer did not leave a comment.Jeffrey F.
Renting from Super Tune was fast and efficient. He hooked up the trailer and checked all of the lights. Everything worked properly.Jackson B.
I recently rented a auto transport from this location last Friday. This was the worst customer service experience I have ever encountered. I was given a receipt for 68.00 but they charged my card over 300.00. They lied and said the transport was not returned, even though I returned it back the next day under cameras. I would like to hear from management Jeremy Brown or Chuck Newell.Khaild W.
Make website easier to save updates as I could not modify initial order.James S.
Quick and courteous, thanks...Germain V.
Customer did not leave a comment.Paul C.
He did his jobJodi R.
Coffee and donuts would be nicePaul C.
Documented for manager to reach out to meAaron S.
Customer did not leave a comment.Devin B.
Customer did not leave a comment.kevin K.
Customer did not leave a comment.Carolyn P.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.Rebekah M.
Used the app.. easy dropoff. That Uhaul app is excellent.George S.
Customer did not leave a comment.ALISA G.
Customer did not leave a comment.inge A.
Drop lot difficultBARRY G.
No suggestionSteve E.
Customer did not leave a comment.PAUL G.
Customer did not leave a comment.tom A.
Thank you to our friends in Florence Alabama. Joe and LoriJoseph M.
Customer did not leave a comment.Robert R.
The technician was very helpful and friendly.Brett H.
This drop-off location is a bear to find, especially after dark. Even with a GPS it can be difficult to locate. It is an older run down car tune-up shop located on a side road right beside major road near bridge and docks area. Seeing other U-Haul trucks and trailers was main key this was the place. Has to be a more direct route than what a GPS takes you to get to this location. MapQuest, Google etc. make it appear obvious but on the ground many dead-end side roads, stacks of derelict boats, containers, abandoned cars and businesses make this location difficult to find.Robert S.
Customer did not leave a comment.JAMES J.
Customer did not leave a comment.Gay H.
All were greatWILLIE T.
Customer did not leave a comment.Anthony J.
Customer did not leave a comment.Wayne P.
Will never do business here again!JOHN M.
The office was very nasty and junkyDennis C.
My truck needed a front end alignment,its use a lot of gas it took almost a 100 dollar worth of gas to get to my location,and that wasn't good told me I pay a flat rates,didn't tell me how many miles I had ,to use so I went over,had to pay more,money,I was mot happy with that ,TERESA B.
Customer did not leave a comment.Brad D.
Overall my experience renting a u-haul was great. I reserved the truck online which made the process a whole lot easier. Communicating with customer service was a breeze. They were very helpful and friendly. I would recommend this location and company to anybody!Ashley S.
The first truck we picked up had blood all in the back and we returned and got another truck. The second truck we got home and it had glass all in the back and my son cut his foot. Worst uhaul experience ever.Bradley C.
Customer did not leave a comment.Danyele W.
Customer did not leave a comment.leona K.
The guy there who totally unorganized, when we got there at 11:45 we knew we were going to have wait a few, he was with another customer. The truck she was trying to rent was stuck in the mud and he used another empty uhaul to try to pull it out. He finally started handling my paperwork and getting me ready to go in the truck I had reserved. I asked him to take the car dolly I had also reserved off so that we could load the truck then come back for the dolly. When I returned to pick up the car dolly he was less busy, came out helped us hook up the dolly to the uhaul truck. When my mom mentioned if the guy had checked the lights on the dolly he said he hadn't had a chance too. When we checked them nothing was working. After 45 minutes of waiting for the guy to try to fix the no light issue he asked how much stuff we had loaded. That the truck was broken. We hired outside help and paid for them to help us move my stuff from the storage unit to the truck. The uhaul guy then backed up another truck to the back of the truck that had my stuff in it and we had to unload and reload the new working truck. When he went to update the contract he realized he had put us in the wrong uhaul from the get go and that we were officially in the truck I had signed a contract to rent. Then he hooked up the dolly didn't properly explain how to hook up the car, he only told me I had to hook the strap to my front tires. He never mentioned the chains to hook the car up so we drove almost 800 miles incorrectly hooked up. I reserved and needed the 10 foot truck but there weren't any so I had a 15footer and spent more gas then I needed to. When we got to the uhaul in Bradenton to return everything the lovely gentleman who was Helping us with the check in process let us know that the dolly that was registered to my contract and the dolly that we had been towing were different. The uhaul location in Bradenton was amazing and very helpful but after the stress of moving and driving that far plus the added extra hell from the guy in Florence Alabama I don't know if I would ever use uhaul again. The whole situation put us back at least 7 hours on our drive and I spent a lot of money for a smooth trip back only to run into multiple problemsKandis G.
Customer did not leave a comment.Tony H.
Customer did not leave a comment.Jarvis A.
Keep up the good work.James A.
This was my first time renting a U-Haul on my own. The staff at Super Tune made this very easy for me. I had a death in the family and had to change my pick up and they were very friendly and accommodating. I will definitely recommend them to any one needing a U-Haul!Sara A.
Customer did not leave a comment.DARREN B.
Customer did not leave a comment.Charles S.
easy in and outGordon V.
Grease all moving parts.JIM E.
Donnie, was very friendly and patient with us. We couldn't decide which size vehicle to get, and he was very informative about each size and what equipment would best serve our needs.CYNTHIA R.
Customer did not leave a comment.ROBERT S.
Truck was easy to drive. Only issue was did not have air re-circulation (that we could find) and had to smell diesel fumes from semis for 2 days on the road.Anne R.
I was charged $25 for a cleaning fee, the vehicle was not clean when I picked it up. I cleaned the windows and filled the windshield washer tank. Also, I returned the vehicle at 2pm Saturday, the shop was closed and was charged an additional day. This after driving through the hurricane in Houston. I don't mind paying additional charges, but these were petty.terry R.
Customer did not leave a comment.Daryl R.
Customer did not leave a comment.rita P.
Customer did not leave a comment.ELIZABETH F.
Customer did not leave a comment.David S.
Very nice people great to do business withCheryl S.
Super Tune location was fine. BUT our uhaul experience was horrible. I made my reservation for one location and time a week in advance. 2 days later I get an email with a different pickup location and pickup time 4 hours later than my reservation. That location sent mearlier to uhaul traffic who made me a reservation 10 miles away. (Complete different city and out of my way). We arrive and there is no truck we reserved, but there is a 20 foot she was going to give us. However, while we were standing there someone reserved that truck online and they wouldn't let us have it. Instead, they sent us to a FORTH location to pick up, Super Tune. Super Tune was fine, but the whole process was rediculous and I'll never use uhaul again. I believe for all my trouble I should have gotten unlimited miles for all the miles I was on the road going between these locations to get a truck. There needs to be a better way of this reservation process. We were set back HOURS and miles trying to find a truck when we had a RESERVATION.Laura Ann G.
Customer did not leave a comment.James T.
Customer did not leave a comment.Melinda J.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.Blake H.
Customer did not leave a comment.Russ T.
Customer did not leave a comment.Stephen A.
Poor lighting. Had to use flashlight to find drop slip. I left the 12 pads that I rented in a pile that was in the corner of the 5X8 trailer. The location actually charged me a clean up fee to fold up the pads!!!!!!!!Jim C.
Customer did not leave a comment.GREG H.
I was scheduled to pick up at a different location and the place was CLOSED!! Super Tune was great about helping me.Angela H.
The man running the place was rude and inconsiderate. Laughing and making fun of me and my husband became couldn't find the place. Also there was construction going on all around the place we were scheduled to drop off.Julie H.
Hire ppl. w/better ppl. skills & Also, it is a bad look on the Company U-HAUL when they have minor companies conducting business for them....closing 30mins -1hr early. I was really disappointed in the employee. As long as ppl conduct business in the manner....my business will go elsewhere.Fernando S.
Very professional and courteous. Thank you.Ken S.
I went there wit an open mind because of all the negative feedback about the customer service being poor and how rude they were over there,I must say they were right. Customer service is poor ant they r ride!!!.Faith J.
Customer did not leave a comment.William A.