Customer Reviews for Sycamore Marathon
(U-Haul Neighborhood Dealer)

Rating:

1.0

This place felt unsafe. Potholes were in the driveway leading to this location. It was very far from where I told them I wanted to drop off the truck as well. Pretty screwed up I had to pay for all that extra mileage I DID NOT WANT.

Rating:

2.0

My son had to wait over an hour for someone to show up before he could pick up the UHaul.

Rating:

2.0

I rented a Uhaul in Tifton GA. I arrived for pickup and they sent me 20 miles away to pickup a Uhaul in Sycamore. When I arrive at 10am, I was told it would be 12pm before a certain lady come In for work to rent the uhaul to me. I guess the man at work did not know how to do it?? This C was very frustrating because now I had to wait four hours past my orgional 8am scheduled pickup time. This made everything and everyone Kate for my move outta town. I was Very disappointed!!!

Rating:

5.0

Easy to find location and very helpful people!

Rating:

3.0

Person never checked the truck. Asked me where I parked the truck, so he did not really know if I returned the truck or not except that I gave him the key. I was charged a late fee for return and didn't know that there was a de4adline to have it back. Not happy about the $20.00 late fee that was charged to my credit card.

Rating:

1.0

I was accommodated 40 extra miles for having to drive @ least 32+ miles (round trip) to pick up the truck. I was told I could pick up the truck between 6am &12pm. Made it clear I'd be there at 9:00 am. No one was there, so after calling the phone# - I had previously confirmed (the truck) with, the guy on the phone had to call - someone supposedly responsible for site operations, then call the “service station” I was told to go in to pick up the keys… - No Paperwork - just my credit card- after verifying truck mileage & full gas tank, was on my way. The truck had vomit under the edge of the passenger seat. Chewed gum stuck to the floor @ the center console. The truck -cargo area- wasn't swept out. So, I did that, before I loaded the truck, & after I unloaded. I'm pretty sure the truck I received was 12'…not a 15'…like I had contracted. I couldn't load everything, so I had to pickup my husband's truck & make another trip to pick up the remaining items in my husband's personal truck - & drive it back to NC. Before completing my task. When trying to return the truck, I was told to drop the truck keys in a drop box, as the business had “closed” @ 5:00pm. I didn't see a “drop box”..so I rang the doorbell, as this was a home & business. I was informed by the “wife of the site manager”, that he was checking something “off location”…& she “didn't know how long he'd be”. As far as the truck - I returned it with a Full tank and around 80 miles under my allotted 566 miles. I'm always good on trip/mileage management. I have requested (or attempted to) obtaining an accurate copy of my contract/transaction, yet to be fulfilled. If I hadn't been on such a tight timeline, I would've been adamant about records. I kept all photos of gas mileage, interior shots(before & after - cab & cargo) for myself. Everything is so automated but not particularly comfortable, with irregularities of management!

Rating:

1.0

Key was unavailable until one hour after checking in and promised time. Requested utility dolly was 50 miles away.

Rating:

5.0

I will drive out of my way to use this location.