Nobody was there. Owner was in the hospital with Covid. Why was I directed to drop the trailer there?Lee P.
Customer Reviews for T&M Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Scott S.
Jody and the staff at T&M Sales were nothing short of excellent. They're totally committed to the U-Haul experience. Everyone went out of their way to assist me, the equipment was clean and well cared for and the return process was seamless. Thank you for an efficient, safe moving experience!Robert P.
Customer did not leave a comment.wayne C.
Doing great!Russ L.
Let the customer know how long they are allowed to rent equipment or will be charged extra and how much. Good service, I liked the fact you have the option to pick up equipment outside on your time.sonny K.
It was little confusing at first, but I would choose this option againMorgan S.
Customer did not leave a comment.Marco Antonio F.
Customer did not leave a comment.Peter E.
Customer did not leave a comment.John A.
Customer did not leave a comment.Brad P.
Customer did not leave a comment.TERI N.
Customer did not leave a comment.Lisa C.
I had great customer service from the location, but uhaul overcharged me for the rental. Very disappointed. He could not help me fix the situation.Sara K.
Send a copy of the final and total bills to the email address that is requested at time of order.Thomas K.
Customer did not leave a comment.Mary R.
Customer did not leave a comment.Paula S.
When I dropped truck off no one was at location. First call no one answered. 2nd call was told to leave keys on desk as he was across the street and wouldn't be back for 5-10 minutes.Matthew O.
Customer did not leave a comment.Jeff B.
Faulty equipment on the truckBrett H.
Customer did not leave a comment.STEVEN B.
Customer did not leave a comment.Luis M.
Better training on the computer at the pick up site.Daniel H.
Even though I had signed up for the 24/7 pick up because I knew we wouldn't get to the place before he closed. When we got there at 6 o'clock I went on my phone to pick up my truck and it said my rental was expired because I hadn't been there at 4:45. luckily the manager was still there working overtime an hour and we got our truck. I don't know what we would've done if he wasn't still there something needs to change with the 24/7 system.Judy L.
Customer did not leave a comment.Chris P.
Customer did not leave a comment.Gary T.
Customer did not leave a comment.Randy G.
Customer did not leave a comment.MERLIN M.
Jody was very helpful!justin D.
Had to drop off at night. No lights whatsoever to help guide us find key box. It would have been nice to know we had to use phone to â€œcheck outâ€ and take all types of pictures. Drop off should not have to be this difficult!Judy V.
Imputing the rental info into the UHaul program by the local agent took much time and required him to call the 800 no. to figure out the problems. It was solved with input from the 800 no. agent who knew of the reason for the problem that existed with the program... unknown to the local agent.Frank L.
Customer did not leave a comment.Jeff Z.
Check in and out process is a bit cumbersome. Needed all my information twiceluke P.
Excellent experience! Thank you Richard WaeltiRichard W.
Customer did not leave a comment.Robert T.
Customer did not leave a comment.Kellyn B.
Customer did not leave a comment.Ethan R.
The people at T & M Sales were very friendly. I agreed to pick the Uhaul up early as the business was going to be closed on Friday. I was assured that I would only be charged for one day. Some guy from the corporate office called the next day and I explained everything to him. He was pushy and rude. I was really put off by this call. I was charged for two days of rentals even though they specifically advised me in front of a witness that I would only be charged for one day as I only used the truck for one day. I have disputed the charge and will never use Uhaul again unless this issue is resolved.James L.
Customer did not leave a comment.Juanito C.
Staff made it seem like I was bothering them when I checked on my overnight drop off. Next time I'll drive further to use a uhaul owned location.Carl F.
Customer did not leave a comment.Bob Z.
Customer did not leave a comment.Lyle T.
I was charged a cleaning fee for the van. My fiancÃ© and I cleaned the van after use to the condition it was received in.Logan M.
No complaints. Very courteous.clint G.
Customer did not leave a comment.Cheryl S.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Tegra A.
Employee who does the rentals was not there at my pickup time. Truck was not ready. I was charged for fuel when i returned it with the same amount as i left with. It took 1 1/2 months for the charges to show up on my account. I was supposed to receive a courtesy discount.Michael P.
no one was there I have to give the key to someone elserobert L.
Customer did not leave a comment.linda D.
Had to walkaround and yell out to find someone. Got the feeling like I was bithering him, rather than feeling welcome. He did not explain anything about returning, other than the gas tank.JOSH B.
The truck was not ready at the specified time.Mike D.
Customer did not leave a comment.John M.
Customer did not leave a comment.KELLY V.
Customer did not leave a comment.VALERIE A J.
Customer did not leave a comment.Mark G.
Customer did not leave a comment.TED M.
He was a very nice guy and it was a really cool place to stop. However, the truck and trailer were given to us with the trailer lights non-functional. We unfortunately did not realize this until we were all packed up and ready to go. (Not like we would have been able to switch equipment anyway.) My father had to follow close behind me on my two hour move in order to avoid any trouble. This is why I rated T&M average.JAMES J.
Customer did not leave a comment.BOB R.
Customer did not leave a comment.JOE J.
Customer did not leave a comment.JAN S.
Customer did not leave a comment.andy T.
Customer did not leave a comment.KAITLYN A.
Customer did not leave a comment.RICH H.
My text message as to pickup location was incorrect.Also the online check in came up with a price that was way more than my original quote. Was able to straigh it out over the phone.David P.