Customer Reviews for Tanglewood Trailers
(U-Haul Neighborhood Dealer)

304 reviews

626 Hwy 105   Palmer Lake, CO 80133

(719) 639-2569

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(719) 639-2569

626 Hwy 105
Palmer Lake, CO 80133

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No improvement needed. Stellar service, nice people. A pleasure to do business with.

ALETA H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Simple return, 5 minutes and I was on the way.

Kevin O. 
Rating:
5.0

Everyone at Tanglewood is so nice and helpful! While I am glad to be done with moving, I will miss seeing the nice people there and Trooper, their sweet old lab.

ROBYN J. 
Rating:
5.0

This is the best U-Haul experience in over 40 years of renting various equipment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

DEREK C. 
Rating:
5.0

Customer did not leave a comment.

Willie G. 
Rating:
5.0

Customer did not leave a comment.

Kim O. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

The app for drop off didn't work, it wouldn't accept the pictures to confirm the odometer and gas levels. The wait time for the phone to process the drop off was over 1.5 hours. I had to call the next day, and the location didn't even bother to check the uhaul for the drop off and call me. My whole experience was horrible.

BREA B. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

They were perfect, as usual.

Dan L. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Great people! Will absolutely use them again in the future! Super friendly and helpful!

Sean P. 
Rating:
3.0

The return process was fine. However, as stated before, I will never use or recommend uhaul again.

MICHAEL L. 
Rating:
5.0

Very professional and friendly staff gave me some great ideas to make the trip easier. Would recommend them to friends

Roger L. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer service was amazing! Everything was so easy and user friendly. The clerk that helped me was super nice and made our experience fantastic. Thank you.

Niccole C. 
Rating:
4.0

Customer did not leave a comment.

Sarah H. 
Rating:
4.0

Customer did not leave a comment.

RODNEY B. 
Rating:
5.0

I was happy the trailer was available ......

MICHAEL G. 
Rating:
3.0

Customer did not leave a comment.

Ted M. 
Rating:
5.0

Customer did not leave a comment.

Brian N. 
Rating:
5.0

Personable service and the nicest equipment I've ever rented. Highly recommend!

Andrea S. 
Rating:
5.0

This is my preferred location, but sometimes UHI directs me to Nevada and Fillmore. Can you get more inventory in Northern EPC? Thanks.

BRENT L. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Nice easy experience

Edward H. 
Rating:
5.0

The ladies running the office are amazing!!

TAYLOR E. 
Rating:
5.0

Customer did not leave a comment.

Jody S. 
Rating:
5.0

Customer did not leave a comment.

Alan A. 
Rating:
5.0

Customer did not leave a comment.

Alan A. 
Rating:
5.0

I needed a pickup for some last minute yard waste disposal and was able to get a clean working truck from Tanglewood Trailers that was ready for me in less than an hour. Laura was very friendly and made the experience pleasant. Both check out and return were a breeze. I've rented from five U-Haul locations in the Colorado Springs area and Tanglewood Trailers is among the best.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
5.0

Great experience! They had a very nice pickup ready when I needed it, the staff was very friendly and accommodating, and the rental worked out well for us. Highly recommend and will use them again.

CHRISTIAN N. 
Rating:
5.0

Easy in and out. Very helpful staff.

MICHAEL L. 
Rating:
5.0

Laura and Brittany were very knowledgeable, efficient and professional. I highly recommend Tanglewood Trailers.

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

Brad K. 
Rating:
5.0

Customer did not leave a comment.

PHILIP P. 
Rating:
5.0

Totally different experience than where I picked up the trailer. Uhaul was a priority at this location. The personnel were attentive and professional and when I pointed out the wiring harness broken wire the gal said that needs to be replaced. I told her I had swept out the bed and checkout went very smoothly. She was able to complete the checkout on her phone and send me an electronic receipt.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

ROWLAND H. 
Rating:
4.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

Laura was an excellent representative. She was knowledgeable, patient and fun to work with. Great personality. She thought of things I didn't know and informed me. Made sure every detail was covered. I would be eager to work with her again.

SUSAN G. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R. 
Rating:
5.0

Excellent service! No complaints.

BLAKE H. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Great customer service.

RODNEY B. 
Rating:
5.0

Very friendly staff

JAMES V. 
Rating:
5.0

Staff member was great. Helped me hook up the trailer and got me on my way very efficiently.

JOHN B. 
Rating:
5.0

Pickup location was great. Staff was helpful. Unfortunately the dimensions U-Haul lists for their trucks and the actual dimensions do not match. In the end we had to find another way to move our items and drove a 26 footer around for no reason.

Brian I. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

It was quick In and out, friendly and I had mr receipt before I got home. Will definitely recommend Tanglewood trailers where I rented the trailer from

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
2.0

Drop off location was messy and the field was over grown.

RAY P. 
Rating:
5.0

Efficient help

David A S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
1.0

I dropped off my trailer after hours because it said 24 hour drop off was available. I received a link via text to complete the drop off process. However there was no option to return the trailer. They called me because they could not locate the trailer. They eventually did locate it, but they charged me $20. When I called them to inquire about the charge, the woman I spoke to told me I was charged because I didn't complete the online return process and that they had informed me of the charge when we spoke earlier, which they had not, and that it was in the contract that they could charge me if I didn't complete the online check in process and they were charging me “because they could.” When I explained how I tried to check it in online, she said, “Look if you want to call the 800 number and fight for your $20 then go ahead,” She didn't even try to help or understand and didn't even give me the 800 number! I had to look it up. When I called, I had to wait on hold for 45 minutes before getting through and was told someone would get back to me within 3 days! If I never have to use uhaul again, that will be just fine with me.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

JORDAN C. 
Rating:
5.0

Customer did not leave a comment.

Jimmy D. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN F. 
Rating:
5.0

Top notch customer service

CHRISTOPHER W. 
Rating:
5.0

Our U-haul ran well and was great!

PAUL C. 
Rating:
5.0

Make sure any added extras (dolly, blankets...) are in the truck before renter drives away.

Elizabeth R. 
Rating:
5.0

Very professional and helpful

JASON G. 
Rating:
5.0

Have forward on phone so does not go to VM. Did have one instance of not being able to get ahold of directly in real time. Otherwise fantastic customer service!

LINDA E. 
Rating:
5.0

Easy pick up great people

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

JOE S. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Great service every time!

JASON A. 
Rating:
5.0

Nothing,great customer service 😊

CRAIG A. 
Rating:
5.0

I would be nice to be able to adjust the side mirrors of the truck easier and also be able to allow the bottom of the right mirror to be raised so the driver can see further behind the truck and trailer and to limit the blind spot on that side. The truck that I rented allowed you to have a nice view of the ground around the rear of the truck and trailer but not much further back.

CARL H. 
Rating:
5.0

Customer did not leave a comment.

TOMMY H. 
Rating:
5.0

I will call this location every time I need a truck! Excellent & friendly service!

STEVEN F. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

I was never given my final destination, so I wasted an hour driving to the original location I requested to find out that I had been assigned to another drop-off location. Very frustrating!

Matthew T. 
Rating:
4.0

Provide a site where the customer can see the various pricing options. Pickup drop off location same/Different. Weekday versus weekend. Etc

Eric W. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Easy to get into and out of with clearly marked directions.

Terry K. 
Rating:
5.0

Customer did not leave a comment.

Gunner R. 
Rating:
4.0

Uhaul needs to improve the 24/7 service. Nothing against this location, but the online experience was poor. Wouldn't recommend.

Erik L. 
Rating:
5.0

Very nice staff!

Terry C. 
Rating:
5.0

Customer did not leave a comment.

NIKOLAS P. 
Rating:
5.0

Great customer service! Would definitely go back and recommend to others

Tommy N. 
Rating:
5.0

Super easy, in and out in a jiffy.

KENNETH J. 
Rating:
5.0

Give the young lady working there a pay increase. She was awesome, helpful and just perfect

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

BHUPINDER B. 
Rating:
5.0

Great customer service!

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

The best customer service and excellent equipment!!!

Jorge C. 
Rating:
5.0

U-Haul store manager Laura was very personable, efficient, and professional from the time I walked in the store to departing with the truck. She ensure all contract information was accurate which I appreciated. Kudos to Laura!

JOHN B. 
Rating:
5.0

Disappointed that AC did not work. It was a hot day.

peter C. 
Rating:
5.0

just dropped off the truck they were closed

Michael M. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
No reviews have been submitted for this location.

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