Customer Reviews for Tanglewood Trailers
(U-Haul Neighborhood Dealer)

398 reviews

626 Hwy 105   Palmer Lake, CO 80133

(719) 639-2569

Hours

  • Mon–Fri
    9 am–5:30 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(719) 639-2569

626 Hwy 105
Palmer Lake, CO 80133

Services at this Location:

Hours

  • Mon–Fri
    9 am–5:30 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeremy L. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

I need a receipt

Tony F. 
Rating:
4.0

It's always prompt and courteous service. Glad your there to help.

james H. 
Rating:
5.0

N/A

Frank C. 
Rating:
5.0

The equipment was great. The only comment is that I had to slam to driver side door a bit to get it to fully close. My interactions with Tanglewood Trailers was fantastic: courteous, quick, and overall very easy.

Daniel K. 
Rating:
5.0

The time spent helping me was just great and tailored to my needs. Efficient and helpful, thanks!!!

Marilee M. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Everything went well

Sidney R. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Christine M. 
Rating:
5.0

Very wonderful service they are the best and very professional and Courteous. They helped answer all my questions. I will definitely use them again in the future as well I recommend this company to get all your moving done. Thank you

Jamie J. 
Rating:
5.0

Customer did not leave a comment.

timothy P. 
Rating:
5.0

Let the customer know the after hours check-in process at time of rental. I dropped the keys in the lock box before I learned I had to take a picture of the dash board.

Mark Z. 
Rating:
5.0

Customer did not leave a comment.

Bob M. 
Rating:
5.0

Laura was especially helpful on turn in of the equipment and listened to my tale of woe about original equipment pickup. All went well at this location for turn in and close out of the rental.

Stuart S. 
Rating:
5.0

Customer did not leave a comment.

Travis B. 
Rating:
5.0

Nothing in particular.

Brad K. 
Rating:
5.0

App would not allow me to check myself in (froze multiple times when I tried to take a picture of the fuel/ mileage.

Christopher P. 
Rating:
5.0

I have rented frequently from this location. Highly recommend. Received fantastic service from Laura (knowledgeable, efficient, friendly).

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Josh S. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
5.0

Customer did not leave a comment.

Ben H. 
Rating:
3.0

Customer did not leave a comment.

darla U. 
Rating:
5.0

Fast and friendly service. I will definitely use them again.

William M. 
Rating:
5.0

She was fantastic! She came outside with me and did a full walk around, asked how the engine was performing over the long distance and with the increased altitude. She definitely knew what she was doing and what question to ask for their service team. Very welcoming and even told me about some cool food trucks to check out. 10 out of 10!

LUCIA C. 
Rating:
5.0

Our experience could not have been better. Pick up and drop off were very smooth and timely. Reservation process was excellent. People were excellent. I highly recommend Tanglewood Trailers to anyone needing to rent a trailer.

Ron O. 
Rating:
5.0

Maybe open a little earlier so we could get an earlier start on our miove.

Michael P. 
Rating:
5.0

Great customer service and friendly staff.

ELIZABETH S. 
Rating:
5.0

Customer did not leave a comment.

Katlyn G. 
Rating:
5.0

Nice folks!

timothy P. 
Rating:
5.0

Brittany provided great customer service.

Gerald M. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Greg T. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Fantastic customer service. Very easy to drop off!

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Young lady at the counter was very knowledgeable and helpful.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

This place was perfect! The uhaul was ready to go and the staff helped support with the hookups and light checks. Very friendly staff.

David K. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Nope Very happy with Tanglewood !

Deb D. 
Rating:
5.0

This is my go-to location for Uhaul rentals, and trailer needs, and could serve as a reference to Uhaul corporate for how to model similar locations. They are even able to explain the often bizarre Uhaul policies and procedures and try to make sure that the customer is as satisfied as can be expected.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Marcus R. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Knowledgeable, friendly, and organized. Could not have asked for anything more.

Carolynne T. 
Rating:
5.0

Excellent service and representative who helped us was exceptional (Brittany)

Daniel C. 
Rating:
5.0

Very easy and professional! Positive experience!

Kurtis B. 
Rating:
4.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

Excellent service! Thank you!

Caren C. 
Rating:
3.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Customer did not leave a comment.

Tom U. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

Brittany was awesome!!!

Lois M. 
Rating:
5.0

Nothing, service was great

Aidan A. 
Rating:
5.0

Customer did not leave a comment.

Greg D. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

We were actually supposed to get a truck that was reserved from the Monument location at 8 am on Monday, but we were called at 7:30 am and told that the previous renters extended the rental and we wouldn't have the truck until 11:30 am. This was very upsetting, but we waited until 11:45 and tried to get the truck, but it still wasn't back. Luckily, Tanglewood had a truck and we ran over and finally got it at 12:30. Thank you, Tanglewood, for helping us get our move accomplished! People shouldn't be allowed to extend their rental if the truck is already spoken for as this really inconveniences the next people scheduled to rent.

Kim C. 
Rating:
5.0

Customer did not leave a comment.

GINA R. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Ashley P. 
Rating:
4.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

The young lady who helped me was outstanding. She had to overcome some technical issues but worked through it with patience.

JAIME N. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH E. 
Rating:
5.0

You have cut down their inventory and trying to force us to go to the big commercial centers rather than their convenient store. Bad move corporate!!!! Corporate is trying to force customers to travel 20 miles to get the same inventory they had last year, and why I ask did they do that? My guess is that this little convenient store was doing better than the big commercial store, bad move corporate offices!!!!

JEFFERY P. 
Rating:
5.0

Really appreciated working with Mark. I'd definitely rent from him again and highly recommend him!

AARON H. 
Rating:
5.0

The team at this location was professional and exceptionally well trained in uhaul operations.

RYAN L. 
Rating:
4.0

Customer did not leave a comment.

PAUL S. 
Rating:
4.0

Customer did not leave a comment.

Dale M. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

My original contract was to pick up at Monument Colorado location. No one was there and I wasted 2 hours waiting. The Colorado rep was great and said I needed to go to the Palmer location. So I had to fork out $20.00 for an Uber. I expect a call from someone to compensate me for my delays. Otherwise the truck and trailer were awesome..

MARK M. 
Rating:
5.0

Customer did not leave a comment.

preston T. 
Rating:
5.0

Customer did not leave a comment.

CONNIE P. 
Rating:
5.0

Great staff. Knowledgable and courteous.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY H. 
Rating:
5.0

Laura provided outstanding customer service and support!!!

GEORGE H. 
Rating:
5.0

Quick and easy check in and drop off. Shop was clean. My only complaint is the measurements listed on website for enclosed trailer gives dimensions but doesn't mention the door / opening is smaller than the trailer dimensions

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

CONNOR S. 
Rating:
5.0

Continue to be professional and customer focused . 👍👍

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Service was excellent, we'll done. Continue current customer service it is superior.

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

Nikolas P. 
Rating:
5.0

Tanglewood Trailers is awesome. Their customer service is friendly and welcoming and very helpful. The truck was so clean on the inside, it looked brand new! Thank you!

Tamara H. 
Rating:
5.0

Very customer oriented, friendly and helpful. I would definitely use them again.

Jim B. 
Rating:
5.0

If a customer selects this location, and the equipment is available rent it to them. Please don't send them to another location that is mediocre when the equipment was available

Obadiah P. 
Rating:
5.0

Customer did not leave a comment.

DAMIAN P. 
Rating:
5.0

Extremely helpful

Carroll H. 
Rating:
5.0

Friendly and clean, newer 26 foot truck.

THOMAS M. 
Rating:
5.0

No improvement needed. Stellar service, nice people. A pleasure to do business with.

ALETA H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Simple return, 5 minutes and I was on the way.

Kevin O. 
Rating:
5.0

Everyone at Tanglewood is so nice and helpful! While I am glad to be done with moving, I will miss seeing the nice people there and Trooper, their sweet old lab.

ROBYN J. 
Rating:
5.0

This is the best U-Haul experience in over 40 years of renting various equipment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

DEREK C. 
No reviews have been submitted for this location.

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