Customer Reviews for Tanglewood Trailers
(U-Haul Neighborhood Dealer)

480 reviews

626 Hwy 105   Palmer Lake, CO 80133

(719) 639-2569

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(719) 639-2569

626 Hwy 105
Palmer Lake, CO 80133

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Evan G 
Rating:
5.0

Tanglewood Trailers 'saved' you my business. Brittney was excellent and helped me navigate a very stressful experience since I was supposed to pick up my UHaul Truck at the County Line Road Uhaul in Highlands Ranch Co. Apparently my confirmed reservation was "never" confirmed and my email never indicated that my confirmed reservation was tentative. Plus you need to pay the people more at Uhaul in Highlands Ranch. They are over worked and show little compassion. I will never ever rent anything at that location again. I think everyone is frustrated... me, those employees and everyone feels helpless. I have a suggestion.......hire some runners to pick up equipment for the desired location in a reservation or DO NOT even MAKE a reservation for THAT Location. Surprise you have to drive an hour or longer to get your truck............Really!. Also, dispatch tells me that they have no truck any size in the State of Colorado. I would just save your business some money and eliminate the reservation service and the employees Another simple solution just rent what shows up when it shows up on the lot at a location. Then no false expectation on a customer's part. "Oh, you should have received an email or text that your reservation was not confirmed and there is no trucks available at this location." Never got that.............Surprise!!! Again, Tanglewood Trailers and the customer service experience they provide shows that they value my business. I know I am only one customer and I am sure the Uhaul employees at Highlands Ranch County Line location would prefer I take my business elsewhere. Oh well. Now I will take an Uber and only rent from Tanglewood Trailers. Give them a Bonus or use their customer service techniques as training for your other locations.

ricky b 
Rating:
5.0

Customer did not leave a comment.

Al S 
Rating:
5.0

Stay consistent, you are doing a great job!

QUINTIN W 
Rating:
5.0

I originally reserved the 5x9 one way Littleton to Omaha trailer at UHaul in Littleton on Coal MIne Road. Three days before my scheduled pickup Uhaul notified me I would need to pick it up in Palmer Lake, a 60 minute drive each way rom my house. A crappy surprise. I did it anyway. That said, the Tanglewood Trailers staff were excellent, the pickup was quick and very easy. so 5 stars for Tanglewood, 2 stars for the nasty surprise from Uhual regarding the pickup location. But I guess it better than not having any trailer at all.

Kurt H 
Rating:
5.0

Awesome place!

TAYLOR L 
Rating:
5.0

Customer did not leave a comment.

Sean H 
Rating:
5.0

Customer did not leave a comment.

Ryan A 
Rating:
5.0

Customer did not leave a comment.

ELI P 
Rating:
5.0

Customer did not leave a comment.

CARLOS R 
Rating:
5.0

Customer did not leave a comment.

john d 
Rating:
5.0

Customer did not leave a comment.

Ron W 
Rating:
5.0

Always great and caring team at Tanglewood Trailers. This is my preferred place to rent trailers.

Phillip U 
Rating:
5.0

Very professional. All set to go!

Eric P 
Rating:
5.0

Customer did not leave a comment.

julio a 
Rating:
5.0

Customer did not leave a comment.

Joseph B 
Rating:
3.0

I needed some help unhitching the trailer and the person on duty was happy to help me.

STEVEN T 
Rating:
4.0

Customer did not leave a comment.

David B 
Rating:
5.0

Very easy to work with and accommodating to my schedule change. Quick to get me in and out and woman representative quickly hooked up the trailer and had me on my way. Pleasant experience.

Louis J 
Rating:
5.0

Very friendly and helpful!

JOSEPH M 
Rating:
5.0

Need a little patience to return the vehicle online, especially in the dark.

Keith T 
Rating:
5.0

Customer did not leave a comment.

Tracy C 
Rating:
4.0

See above

Greg L 
Rating:
5.0

Customer did not leave a comment.

Emiel A 
Rating:
4.0

Dropped off when not open

Sandy M 
Rating:
5.0

Computer was slow, it took some time for it to connect

Terry C 
Rating:
5.0

Customer did not leave a comment.

DELBERT C 
Rating:
5.0

Customer did not leave a comment.

Trent L 
Rating:
1.0

If I had known I’d be charged extra to drop off “after hours” - I would have chosen a different drop off location. Uhaul company states 24/7 hours so this location is very misleading!

Megan Z 
Rating:
5.0

Tiffany was very helpful with the rental agreement and how to return the truck thru their website. Thank you!

Paul A 
Rating:
5.0

Customer did not leave a comment.

Scott H 
Rating:
5.0

Excellent service.

Sterling R 
Rating:
5.0

Hire a person like Brittany -- she was very helpful, courteous, and handled everything in a professional manner, from the time we picked up the trailer until we returned it = Brittany was there to provide excellent service!

John A 
Rating:
5.0

Customer did not leave a comment.

GEORGE H 
Rating:
5.0

Customer did not leave a comment.

Makenzie L 
Rating:
5.0

The folks at the Palmer Lake location were over the top friendly, polite and really knew their equipment. If the need ever arises, I would definitely rent at this location again. Thanks for the great customer service.

HERBERT C 
Rating:
5.0

Customer did not leave a comment.

Scott C 
Rating:
5.0

Easy in and out. Staff was friendly and helpful.

John P 
Rating:
5.0

The executive assistant was very helpful, gracious and kind. Her manager probably already knows, but he has a very competent and knowledgeable person handling his business.

Gary B 
Rating:
4.0

Just stay consistent and you are golden!

QUINTIN W 
Rating:
5.0

Tangle wood Trailers is an excellent business. This is the second time we rented from them and this time was as exceptional as last. Incredible customer service!!

Michael P 
Rating:
5.0

I have used Tanglewood for many years. I appreciate the direct communication, and professional demeanor, that I experience every time I visit whether it is extremely busy or it’s just me alone. I’ve been there in torrential, rain, storms, snow, storms, and extremely hot days. this is a great local business that I wish more like this were around.

SHAWN P 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

Customer did not leave a comment.

BRIAN S 
Rating:
5.0

Customer did not leave a comment.

John A 
Rating:
5.0

Customer did not leave a comment.

Ronald B 
Rating:
5.0

Customer did not leave a comment.

Ronald R 
Rating:
5.0

Customer did not leave a comment.

HAROLD W 
Rating:
5.0

Customer did not leave a comment.

maribel c 
Rating:
5.0

Fast friendly service Super helpful.

Warren P 
Rating:
5.0

Customer did not leave a comment.

Hayden B 
Rating:
1.0

Trailer was dirty, customer service rep did not know how to hook up the trailer properly, charges were erroneously assessed. Would definitely NOT recommend!

Brandy D 
Rating:
5.0

Customer did not leave a comment.

Kim T 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

Customer did not leave a comment.

paul H 
Rating:
5.0

Brittany is the best. She is quick and attentive to issues.

Tad H 
Rating:
5.0

Great staff. Truck was what was expected

Lonnie L 
Rating:
5.0

Customer did not leave a comment.

Jan L 
Rating:
5.0

Customer did not leave a comment.

Matthew f 
Rating:
5.0

Nothing. Brittany does a wonderful job helping the customers.

Phil U 
Rating:
5.0

The customer service here is wonderful. They are always helpful, friendly and enjoyable to work with.

CLIFTON N 
Rating:
5.0

We were impressed with the service we received. Friendly and efficient!

kathryn g 
Rating:
5.0

This is a great location. Staff was waiting for me when I returned the vehicle and check out was very quick and easy! I pulled in, they entered their info and I was done - fast. They knew what they were doing.

Tad H 
Rating:
5.0

Always excellent service

CLIFTON N 
Rating:
5.0

Brittney was helpful and ensured I had my equipment ready to go so I could get all my chores done in a timely manner. Thank you!

ELIZABETH S 
Rating:
5.0

Customer did not leave a comment.

CLIFTON N 
Rating:
4.0

Brittney was especially helpful. She knows the UHaul business and is well organized making things easier for the UHaul customers

Daniel M 
Rating:
5.0

Nothing! Mark, the Veteran that operates Tanglewood Trailers is much to be appreciated, respected and will do what it takes to meet customer expectations. Don’t go anywhere else and if you love your vets then you will support the business!

chaney f 
Rating:
5.0

The employees are welcoming, friendly and extremely helpful. I always enjoy renting from this location.

CLIFTON N 
Rating:
5.0

Customer did not leave a comment.

Jesus P 
Rating:
5.0

Very friendly staff. Very quick service. Very good experience

Daniel M 
Rating:
5.0

Very efficient process. Thanks

Bob R 
Rating:
5.0

it was a great experience,

William M 
Rating:
5.0

Customer did not leave a comment.

Barry B 
Rating:
5.0

Customer did not leave a comment.

Kyle H 
Rating:
5.0

Customer did not leave a comment.

Stuart S 
Rating:
5.0

Excellent Service and assistance. They also have any accessories needed.

Pere W 
Rating:
5.0

Tanglewood Trailers was excellent. A very professional business with outstanding employees. I will definitely use them exclusively for all trailer or U-Haul rental needs.

Charles W 
Rating:
5.0

Brittney was fabulous! If you ever need a place to rent a uhaul with a friendly face and demeanor this location is it!

Jennifer R 
Rating:
4.0

After hours drop off, but signal to do online checkin was poor and kept dropping, resulting in a one hour return time.

Theresa C 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
5.0

Customer did not leave a comment.

Phyllis C 
Rating:
5.0

Customer did not leave a comment.

Jeremy L 
Rating:
5.0

Customer did not leave a comment.

Charles M 
Rating:
5.0

I need a receipt

Tony F 
Rating:
4.0

It's always prompt and courteous service. Glad your there to help.

james h 
Rating:
5.0

N/A

Frank C 
Rating:
5.0

The equipment was great. The only comment is that I had to slam to driver side door a bit to get it to fully close. My interactions with Tanglewood Trailers was fantastic: courteous, quick, and overall very easy.

Daniel K 
Rating:
5.0

The time spent helping me was just great and tailored to my needs. Efficient and helpful, thanks!!!

Marilee M 
Rating:
5.0

Customer did not leave a comment.

Mark F 
Rating:
5.0

Customer did not leave a comment.

Joseph B 
Rating:
5.0

Everything went well

Sidney R 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
5.0

Customer did not leave a comment.

Christine M 
Rating:
5.0

Very wonderful service they are the best and very professional and Courteous. They helped answer all my questions. I will definitely use them again in the future as well I recommend this company to get all your moving done. Thank you

Jamie J 
Rating:
5.0

Customer did not leave a comment.

timothy p 
Rating:
5.0

Let the customer know the after hours check-in process at time of rental. I dropped the keys in the lock box before I learned I had to take a picture of the dash board.

Mark Z 
Rating:
5.0

Customer did not leave a comment.

Bob M 
Rating:
5.0

Laura was especially helpful on turn in of the equipment and listened to my tale of woe about original equipment pickup. All went well at this location for turn in and close out of the rental.

Stuart S 
Rating:
5.0

Customer did not leave a comment.

Travis B 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top