Customer Reviews for Tanglewood Trailers
(U-Haul Neighborhood Dealer)

255 reviews

626 Hwy 105   Palmer Lake, CO 80133

(719) 639-2569

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(719) 639-2569

626 Hwy 105
Palmer Lake, CO 80133

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly staff

JAMES V. 
Rating:
5.0

Staff member was great. Helped me hook up the trailer and got me on my way very efficiently.

JOHN B. 
Rating:
5.0

Pickup location was great. Staff was helpful. Unfortunately the dimensions U-Haul lists for their trucks and the actual dimensions do not match. In the end we had to find another way to move our items and drove a 26 footer around for no reason.

Brian I. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

It was quick In and out, friendly and I had mr receipt before I got home. Will definitely recommend Tanglewood trailers where I rented the trailer from

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
2.0

Drop off location was messy and the field was over grown.

RAY P. 
Rating:
5.0

Efficient help

David A S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
1.0

I dropped off my trailer after hours because it said 24 hour drop off was available. I received a link via text to complete the drop off process. However there was no option to return the trailer. They called me because they could not locate the trailer. They eventually did locate it, but they charged me $20. When I called them to inquire about the charge, the woman I spoke to told me I was charged because I didn't complete the online return process and that they had informed me of the charge when we spoke earlier, which they had not, and that it was in the contract that they could charge me if I didn't complete the online check in process and they were charging me “because they could.” When I explained how I tried to check it in online, she said, “Look if you want to call the 800 number and fight for your $20 then go ahead,” She didn't even try to help or understand and didn't even give me the 800 number! I had to look it up. When I called, I had to wait on hold for 45 minutes before getting through and was told someone would get back to me within 3 days! If I never have to use uhaul again, that will be just fine with me.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

JORDAN C. 
Rating:
5.0

Customer did not leave a comment.

Jimmy D. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN F. 
Rating:
5.0

Top notch customer service

CHRISTOPHER W. 
Rating:
5.0

Our U-haul ran well and was great!

PAUL C. 
Rating:
5.0

Make sure any added extras (dolly, blankets...) are in the truck before renter drives away.

Elizabeth R. 
Rating:
5.0

Very professional and helpful

JASON G. 
Rating:
5.0

Have forward on phone so does not go to VM. Did have one instance of not being able to get ahold of directly in real time. Otherwise fantastic customer service!

LINDA E. 
Rating:
5.0

Easy pick up great people

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

JOE S. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Great service every time!

JASON A. 
Rating:
5.0

Nothing,great customer service 😊

CRAIG A. 
Rating:
5.0

I would be nice to be able to adjust the side mirrors of the truck easier and also be able to allow the bottom of the right mirror to be raised so the driver can see further behind the truck and trailer and to limit the blind spot on that side. The truck that I rented allowed you to have a nice view of the ground around the rear of the truck and trailer but not much further back.

CARL H. 
Rating:
5.0

Customer did not leave a comment.

TOMMY H. 
Rating:
5.0

I will call this location every time I need a truck! Excellent & friendly service!

STEVEN F. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

I was never given my final destination, so I wasted an hour driving to the original location I requested to find out that I had been assigned to another drop-off location. Very frustrating!

Matthew T. 
Rating:
4.0

Provide a site where the customer can see the various pricing options. Pickup drop off location same/Different. Weekday versus weekend. Etc

Eric W. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Easy to get into and out of with clearly marked directions.

Terry K. 
Rating:
5.0

Customer did not leave a comment.

Gunner R. 
Rating:
4.0

Uhaul needs to improve the 24/7 service. Nothing against this location, but the online experience was poor. Wouldn't recommend.

Erik L. 
Rating:
5.0

Very nice staff!

Terry C. 
Rating:
5.0

Customer did not leave a comment.

NIKOLAS P. 
Rating:
5.0

Great customer service! Would definitely go back and recommend to others

Tommy N. 
Rating:
5.0

Super easy, in and out in a jiffy.

KENNETH J. 
Rating:
5.0

Give the young lady working there a pay increase. She was awesome, helpful and just perfect

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

BHUPINDER B. 
Rating:
5.0

Great customer service!

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

The best customer service and excellent equipment!!!

Jorge C. 
Rating:
5.0

U-Haul store manager Laura was very personable, efficient, and professional from the time I walked in the store to departing with the truck. She ensure all contract information was accurate which I appreciated. Kudos to Laura!

JOHN B. 
Rating:
5.0

Disappointed that AC did not work. It was a hot day.

peter C. 
Rating:
5.0

just dropped off the truck they were closed

Michael M. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Very courteous, friendly, knowledgeable U-Haul representative - she would definitely have me recommend their service to friends or family.

John H. 
Rating:
3.0

Problem, I had to pay an over milage charge, But I picked up my truck in Longmont, CO and my auto transport in Estes Park, CO and I Lived in Allenspark, CO. I made a reservation weeks out and checked a week out to see if everything was still good, I received an email just a couple of days before I was going to pick up the truck and transport that they were not available at to same place. What a headache.

Deborah A. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Randolph N. 
Rating:
5.0

Everything was very smooth

KENNETH R. 
Rating:
4.0

Customer did not leave a comment.

MAHLON H. 
Rating:
3.0

Customer did not leave a comment.

BRENT H. 
Rating:
5.0

They were great and very helpful.

Raymond Y. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERANGEL J. 
Rating:
5.0

I was directed to the drop point upon entering and an agent Laura immediately came out to check in the trailer. She was very personable and efficient.

Terri P. 
Rating:
5.0

The staff was super friendly and very helpful! Will use again!

JANET W. 
Rating:
5.0

Customer did not leave a comment.

LYDIA B. 
Rating:
5.0

Wow what a great experience. The gal at the counter was so nice and very helpful I would go back to this location without a doubt. And Trooper the office dog is the sweetest old guy I've ever seen.

LONNIE S. 
Rating:
5.0

Great service! Thanks :D

JORDYNALEXANDRIA C. 
Rating:
5.0

Customer did not leave a comment.

Jana S. 
Rating:
4.0

Good customer service. Thanks Laura Equipment worked well for me again. It was also convenient that they offered accessories right in the store. Now both of my trucks are equipped next time I use them

DONALD R. 
Rating:
5.0

Customer did not leave a comment.

Lonnie K. 
Rating:
5.0

Customer did not leave a comment.

Robin P. 
Rating:
5.0

Mark was great, as well as his team!

LORI M. 
Rating:
5.0

Laura is great. She got me equipment very short notice and helped plan the next move I need.

KLAUS C. 
Rating:
5.0

Laura and the team at Tanglewood were awesome! My original reservation had issues due to a delayed return by the prior renter from the snow storm. I was sent to their location for an alternate trailer and they took great care of me. Their can-do attitude and interest in helping saved the day for me. Great customer service!

SUZANNE R. 
Rating:
5.0

Very efficient, friendly and hassle free experience I will use this establishment again for sure! Highly recommend to anyone in the Tri- Lakes region.

TARA N. 
Rating:
5.0

Customer did not leave a comment.

ALFRED L. 
Rating:
4.0

The young woman that took care of the on site paperwork and vehicle check-in was awesome and very efficient!!

Steve S. 
Rating:
5.0

Great job Tanglewood trailers. This is a great location and will get my business again.

Jason A. 
Rating:
5.0

Customer did not leave a comment.

BRENDAN D. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Very helpful, knowledgeable and friendly people at this location.

Jeffrey C. 
Rating:
5.0

Brit was awesome and helped us with a problem we had. She was very professional and helpful. The truck we rented was clean and well maintained. I would highly recommend renting from Tanglewood Trailers.

Angela P. 
Rating:
5.0

Great customer service and excellent experience overall. Thank you!

Leonard S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK B. 
Rating:
5.0

She was great and very helpful

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

Emily D. 
Rating:
5.0

Great people, great service...

Leonard S. 
Rating:
5.0

Friendly rep and clean, new vehicle. I will be back for sure.

Vanesa N. 
Rating:
5.0

After the customer service rep at this facility heard that i had an issue with the traffic department in Denver and the poor results and the rudeness I received she immediately called her AFM to see if I could return the rental trailer there instead of towing it in the snow all the way to Denver without a penalty and she got me taken care of. Fantastic service. Denver traffic should take lessons from her. She is the perfect example of “how can I help you” not how can I screw you.

ROBERT S. 
Rating:
5.0

everything went so well. Wish we had thought to use ;your services earlier in our move.

Jackie D. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

The drop off site is muddy which sucks when the driver just spent. Good amount of time cleaning the rental and then has to hop in a personal vehicle.

Michael S. 
Rating:
1.0

Women at front desk are unprofessional and not empowered to make decisions. Manager needs to be present. No one in facility wears a mask ... why?

Stephen S. 
Rating:
5.0

Only minor complaint is the barcode for after hours drop off. Could it be in multiple locations? The front door is logical and not a problem, but if it was at or near the truck/trailer drop off, it would be more convenient.

Robert R. 
Rating:
5.0

I have dropped trucks there once before and they are always friendly and helpful. My only complaint (and not about them) is that I can't find a gas station nearby - so this time I had to pay $21 because I turned it in with less gas than I picked it up in Illinois. I like their staff - very cheerful and friendly.

CHRISTIAN W. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

The people were friendly and efficient. I called first and the information they gave me over the phone about the trailer I wanted to rent was exactly as they had described. Plus they were quick getting me hooked up and on my way, and just as efficient at getting me unhooked when I brought it back the next day. Great place, great people!

DANIEL S. 
Rating:
5.0

Hard to say, they did such a wonderful job with me.

john C. 
Rating:
5.0

Customer did not leave a comment.

Sherry F. 
Rating:
5.0

Customer did not leave a comment.

DOMINIC R. 
Rating:
4.0

After hours return process using UHaul applicatoin was easy and effective. Signage for location to drop was ok, but could have been a little more clear. Otherwise the process was easy and the drop off location gave me good directions on the process over the phone.

TERRENCE C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY V. 
No reviews have been submitted for this location.

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