Customer Reviews for Taylor Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Taylor Rental

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THOMASMICHAEL W.
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Exceptional service.

frank K.
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Customer did not leave a comment.

walter W.
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Excellent drop off experience. NO issues.

Jonathan W.
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We reserved a 15' truck but got a 10' foot truck which made us have to take two trips instead of one like we planned. Then the online check in wasn't working effectively and we didn't end up leaving with out truck until 20 minutes after our reservation started. At least the staff member inside was nice and helpful. But still bummed they decided to downgrade our truck size without asking us.

MATTHEW THOMAS W.
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Customer did not leave a comment.

CAROL A K.
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Customer did not leave a comment.

KRISTOPHER J L.
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Customer did not leave a comment.

John M.
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This is my 4th time renting from this location another outstanding experience, the staff is always friendly and helpful! I would recommend this location to anyone that needs to rent any equipment

Deborah V.
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Customer did not leave a comment.

randy D.
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Customer did not leave a comment.

ADAM CHRISTIAN B.
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Customer did not leave a comment.

neil F.
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This location and the one in auburn are both great. The guys at Camillus do uHaul as well as tool rental. Highly recommend them. Super nice guys

DONALD W JR L.
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Perfect as always!

SANDRA LORRAINE C.
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The staff is knowledgeable friendly & does the paperwork in a timely manor. I go to this location even though its further away because of the exceptional customer service

Anthony C.
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Customer did not leave a comment.

ANDREW JAMES D.
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A little speedier checkout would be helpful.

Pete L.
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Customer did not leave a comment.

willie W.
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Christopher B.
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I was supposed to pick up truck at 8:00am but received the key code at 9:00 after being on hold for 25 minutes. That made for a very frustrating start to my day!!! The loaders were waiting for me!!!

Alexandra H.
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Customer did not leave a comment.

RICHARD ALLAN H.
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perhaps more than one person handling the rental counter. Or at least someone to jump in when the rental person is occupied.

JEHAD M A.
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Customer did not leave a comment.

Holly G.
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Customer did not leave a comment.

JOSEPH D T.
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John at Taylor rental was awesome and I can't think of anything they could have done any better. Awesome professionalism! Thanks John.

GEORGE W.
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Very customer friendly

NANCY A R.
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Nothing everything was great!! Great customer service friendly happy also recommend the right vehicle for the job. Definitely use this location again and highly recommend to others!! Thank you for the great service!!

Mary H.
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The ride was smooth and easy to drive. I enjoyed driving the van and my daughters mattress and box spring fit perfectly laying down.

Ray N.
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Customer did not leave a comment.

JOHN M H.
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This truck that I rented was filthy dirty, it had saw dust all over the seats, the console.the steering wheel and all over the floor. I'm sure it wasn't disinfected. I had to clean it when I got home, I took disinfectant and applied to accessible areas. Secondly, and this made me nervous, the engine light was on, there was a message that the air bag needed service, the tailgate light was on. I'm really having a hard time believing you would rent a truck in this condition to a customer. In my opinion, you should refund at least a portion of the amt of money I paid for this rental. I would be ashamed to hand this vehicle over to a customer in the shape it was in.

SARAH B.
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My U-Haul van had a strong smell of hay and remnants of hay all throughout the back of the van. I hope my belongings headed to my new apartment do not retain any of this strong smell.

Kathleen P.
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Customer did not leave a comment.

DONALD W JR L.
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Always superior service from Camillus Taylor Rental

MICHAEL JOHN S.
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Customer did not leave a comment.

JOSHUA GAGE B.
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I was Charged for a "convenience" fee, which conveniently no one told me about until after I was charged for it. I got billed an extra $20 because no one said that you had to self-check in the vehicle online as apposed to what they did say which was to just drop off the vehicle when I was done with it. Ultimately VERY disappointed!

RICHARD THOMAS L.
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Customer did not leave a comment.

joe G.
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Customer did not leave a comment.

TERI A B.
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The truck did have some maintenance indicator lights on. (check airbags), driver seatbelt light Stayed on even though Seatbelt was fastened. Overall good experience.

Jim E.
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Customer did not leave a comment.

russ H.
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Customer did not leave a comment.

MELINDA A F.
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Customer did not leave a comment.

Kathleen S.
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Customer did not leave a comment.

DEBORAH A T.
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Nice people,not too busy to help you and answer questions,simple to deal with,in and out no waiting.

Amy B.
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THANK YOU! Very helpful and accommodating. Service was great all around.

donna Q.
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Outstanding customer service! They even called me by my first name when I returned truck rental hours later. They are a first rate company!

jomarie P.
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Very quick and easy.

Dawn L.
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The gentleman who waited on me was kind and efficient.

Wayne D.
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Customer did not leave a comment.

jomarie P.
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Customer did not leave a comment.

Orion B.
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First, I reserved a 17' truck (confirmationstill in my email) but got 15' truck. No one called me to tell me a 17' truck was not available. I learned this the night before moving when I checked in. Customer service just told me to call and complain when I emailed them which makes no sense at all. Aren't they customer service afterall?? Then, the mileage was 90+ when it couldn't have been more than 50. I mapquested the addresses to confirm. My experience with you has been incredibly awful. I need to be refunded for the mileage difference.

Jessica W.
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No improvement necessary.

michele J.
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In this difficult time the associates wore masks and had set up at the check out not to get too close. Everyone was friendly and all went as planned. A pleasant experience.

Michael J.
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Customer did not leave a comment.

Joshua J.
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nothing it was great

James K.
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Great service - everything went smooth and clean. App return was very easy and reassuring.

Dick S.
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Customer did not leave a comment.

bruce S.
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Ralph was excellent! He does an outstanding job: knowledgeable, personable, and extremely helpful. Because of him my move was very easy! Thx Ralph.

John M.
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Excellent customer service, very friendly & fast service excellent staff, I would highly recommend this location

William D.
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I think the washer motor on my truck was broken. No fluid came out and made no sound when activate. Just an FYI.

Andrew B.
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Very nice

Susan F.
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Customer did not leave a comment.

Rodney K.
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Customer did not leave a comment.

Charles W.
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Customer did not leave a comment.

Alfonso O.
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Customer did not leave a comment.

Susan T.
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Customer did not leave a comment.

nancy J.
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Customer did not leave a comment.

Michael D.
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Whether renting equipment I have needed over the years, or renting U-Haul equipment, Taylor Rental has always been great. In this time of trouble, being able to rent a truck was a blessing.

Richard A.
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Customer did not leave a comment.

Christopher A.
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Customer did not leave a comment.

Jean S.
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Customer did not leave a comment.

Beverly S.
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Customer did not leave a comment.

donald M.
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Customer did not leave a comment.

Zohair A.
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the UHALL need to clean from inside

Stephen G.
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Customer did not leave a comment.

Lenis R.
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Customer did not leave a comment.

Judson F.
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Customer did not leave a comment.

oran T.
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Customer did not leave a comment.

David K.
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I don't know what you can in improve, all I know was the service I received was great!

karen R.
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Parking lot was a huge mud hole!

William V.
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I like working with a gentleman at the U Haul In Camillus they're very nice very pleasant there quick and efficient I just wish you'd put a 26 footer down there for people other than that the whole experience was fantastic

MAUREEN A.
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Customer did not leave a comment.

Charles W.
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Customer did not leave a comment.

JONATHAN W.
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Customer did not leave a comment.

THOMAS F.
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No additional comments - Nothing needs to be improved

greg H.
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All was great

Alexander G.
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Customer did not leave a comment.

Marc D.
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Customer did not leave a comment.

ron M.
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Customer did not leave a comment.

Carly B.
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The back of the truck was full of moving blankets taking up half of the room in the truck

Jason L.
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Customer did not leave a comment.

Thomas C.
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Counter associate was exceptional !

HARRY M.
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Customer did not leave a comment.

Edward P.
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My truck did not have a ramp, when my online reservation said it did

Brian E.
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Nothing. It was a good experience

Annemarie B.
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Customer did not leave a comment.

John W.
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No issues. Very friendly and helpful.

Molly W.
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Dropped off after hours

david D.
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John is always friendly and courteous at the Taylor Rental site where I always rent my trucks.

jonathan C.
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Very friendly staff, super helpful.

kevin S.
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Customer did not leave a comment.

Michele S.
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I rented a van but had to drive a truck. Was not notified that a van wasn't available. They did only charge me the van price which was excellent but I feel they should let you know. Also the truck was full of leaves and all the blankets were all over the floor. I swept it and folded blankets when I was done. No biggie. I've used this location before and I def will again. They are really nice.

No reviews have been submitted for this location.

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