Customer Reviews for Taylor Rental
(U-Haul Neighborhood Dealer)

268 reviews

333 Market St   Warren, RI 02885
(Rt 136)

(401) 247-9157

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(401) 247-9157

333 Market St
Warren, RI 02885
(Rt 136)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Chad C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Best U Haul location ever.

Charles M. 
Rating:
5.0

If possible to have more spaces to leave your vehicle when you take the rental.

Anat S. 
Rating:
3.0

Always professional & courteous! Much better customer relations than Twiggs down the street. I always recommend Taylor Rental, true value.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR P. 
Rating:
4.0

They should clean there cabs once in a while. Dirty and dusty.

Paul B. 
Rating:
5.0

Excellent service!!!

Byron B. 
Rating:
5.0

After having a bit of a rough time initially finding the truck and trailer combination which I needed to move my tool box, the gentleman and the folks on the phone who guided me to Taylor Rental in Warren, RI were terrific. The service and experience were great, the gentleman at Taylor Rental was very kind, and I will certainly call them in the future if the need ever arises. Thank you all ! Ron Carvalho Somerset,MA

RON C. 
Rating:
3.0

Customer did not leave a comment.

Samuel O. 
Rating:
5.0

Love the truck I'll be back again for sure

Doug R. 
Rating:
5.0

Uhaul Service Rep and Company was excellent. Sales person in Warren was very good and helpful

alex H. 
Rating:
5.0

Nothing. Everything was great. Jay is the best

peter D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

The van was ready before my arrival. Pick up and drop off was painless.

Jorge R. 
Rating:
5.0

Customer did not leave a comment.

tim H. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Very good experience.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

CAROL M. 
Rating:
5.0

I have been using Taylor rental for some time now for various things. Always a great experience. Staff is friendly and helpful always.

mike S. 
Rating:
4.0

Can I suggest that you mention that Debit Card payments are also accepted.

anthony E. 
Rating:
5.0

People were very nice and easy. Good experiance

JOSEPH C. 
Rating:
5.0

Had trouble with return on line as location would not accept

DONALD D. 
Rating:
5.0

Customer did not leave a comment.

TODD W. 
Rating:
5.0

This location is amazing, the staff is awesome and very helpful, the customer service here exceeds all other UHAUL locations I have rented from, keep up the good work. See you soon

HELDER S. 
Rating:
5.0

Customer did not leave a comment.

ROSE M. 
Rating:
4.0

Customer did not leave a comment.

Lisa B. 
Rating:
3.0

Even though I had full cellular bars, I had to keep restarting the app as it kept freezing up.... took many tries to pick up and drop off the truck. Also, the truck had damage which was not in the photos offered. I know that's the point of my taking photos, but I never have to worry about that at my usual rental location, and in the pouring rain yesterday, that just added to all we had to deal with...

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Aidan B. 
Rating:
4.0

It wasn't easy to rent a truck from your company as the app kept locking up, and there is no option for me to rent the truck and have someone else pick it up. You make it all so difficult. I would have gone with another company if that was an option, though thepeople at the local store were helpful.

Nathan B. 
Rating:
5.0

They helped me with my hitch's ball mount which was proving difficult to install due to four years of non-use. I was an hour early for my reservation due to a change in my ferry schedule and there was no issue with me picking up my trailer an hour before my scheduled time, which was very helpful to me.

JAMES M M. 
Rating:
5.0

Thanks for a great experience, very fast and efficient!

Ricardo C. 
Rating:
5.0

Customer did not leave a comment.

Jaime O. 
Rating:
3.0

The app didn't work correctly. I tried to report that the van wasn't clean, but it wouldn't allow me to continue the report without uploading a photo, but wouldn't allow me to do that. It also crashed when it was supposed to be finishing. I had to go into the store and get help from the guy there. Something similar happened when I returned the van. So much for using the app only.

Mark V. 
Rating:
5.0

Service was fast and top notch.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

The Staff is Great and quick and friendly. Moving is never any fun! but they made it very easy! Scott

scott S. 
Rating:
4.0

The equipment was acceptable for moving a short distance. However, the inside of the cabin wasn't very clean. Coffee residue in the cup holders, etc. It certainly could have been cleaner. I also don't like the installation of a hand cart and a set of moving blankets permanently attached to the inside of the truck. It steals space. And if you move it, it costs $10???

John G. 
Rating:
5.0

I never have issues with Taylor rental. Everyone is so friendly and willing to assist. This truck was not cleaned inside. Coffee must have spilt inside the holder it was pretty messy.

Meliisa Noons A. 
Rating:
4.0

The gentleman there is always professional and courteous. Service is fast.

Stephen B. 
Rating:
4.0

Customer did not leave a comment.

stephen F. 
Rating:
5.0

Customer did not leave a comment.

susan A. 
Rating:
2.0

Our pickup was supposed to be at 6 AM and the keys weren't in the drop box. The place didn't open until 8 and customer scheduling didn't open until 7. We had to wait until 8, once we got in they kept telling me we didn't have a reservation. He tried charging me another $100 to rent a truck until I asked him about a key hanging directly behind him. That key, was indeed ours. We wasted a total of over 3 hours waiting and then having to argue with the rude staff because they were too lazy to look behind them.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
5.0

Truck had terrible fishy odor...had to air it out before I could even use it.... Mechanically the truck was having trouble shifting...Store service was great...but equipment needs work.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN H. 
Rating:
4.0

The reservation was as promised.

Jim G. 
Rating:
4.0

The truck was in pretty rough shape. It constantly stalled in reverse. The steering was extremely loose and it would miss while pulling hills. The guy at Taylor Rental said it was one of your “new” trucks. Somehow I doubt it.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

JAY D. 
Rating:
5.0

Customer did not leave a comment.

al C. 
Rating:
5.0

Customer did not leave a comment.

joseph L. 
Rating:
5.0

The only thing I would mention is that the all said the truck Id was on the side of the truck but it was actually on the back. This wasn't a big issues but that was the o my issues that I had. Which wasn't a problem. Great service . Will use again

Michael R. 
Rating:
4.0

Dash lights did not work,driving at night in snow,with a non familiar vehicle was not a good time!!! Taylor rental is a great, I'm sure they didnt realize,

Julie C. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

My only problem was with the Uhaul website. I ordered a truck (3 bedrooms) and 2 movers. Apparently only the movers went through but my actual uhaul did not. So day of move, when I went there, there wasn't a truck for me. Thank god the guys were so accommodating because I was able to take the truck and have it back before the next customer came. The movers are another subject. They were TERRIBLE!!!

Shannon L. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
2.0

Parked in a bad area where we could barely get it out and on top of it the door was broken so you could almost not get in on the drivers side.

Ashley M. 
Rating:
3.0

Customer did not leave a comment.

Dustin F. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
3.0

I was told that if I had any questions regarding anything about the equipment to call the 800 number. Personally I knew all about the van but what if I had some simple questions -- call an 800 number. That to me is not real friendly customer service.

judy H. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

The interior of the truck could use a little cleaning. Otherwise a great experience as alwYs. Super easy in/out. Friendly and helpful staff.

Abby D. 
Rating:
5.0

Nothing great customer service

KAREN M. 
Rating:
3.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Helpful, professional, equipment reserved was there on time and in good condition.

CARL B. 
Rating:
5.0

Customer did not leave a comment.

JESSICA S. 
Rating:
3.0

Dropped off after hours

Bill C. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

Good service and took the time to educate me to be safer. He changed the ball I had, to make it more level. Very good.

Barry R F. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
3.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Very helpful and attentive. Busy street -- staff went out of way to ensure got truck out of lot safely -- thanks! Drop off after hours easy and convenient.

Sean C. 
Rating:
5.0

Customer did not leave a comment.

Lane H. 
Rating:
5.0

Customer did not leave a comment.

Alfonso R. 
Rating:
5.0

Customer did not leave a comment.

MANUEL M. 
Rating:
5.0

Very friendly and Knowledgeable staff!

jorge T. 
Rating:
3.0

Offer a credit if the equipment is returned early

Michael C. 
Rating:
5.0

Customer did not leave a comment.

eric K. 
Rating:
4.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

No improvements necessary! We have rented from Taylor Rental 4 years in a row and they are so friendly, knowledgeable & accommodating!

MARNI L. 
Rating:
5.0

Staff is friendly and helpful

tracey P. 
Rating:
4.0

Customer did not leave a comment.

MARIO B. 
Rating:
3.0

Truck was not clean and the engine seemed to run roughly.

Elizabeth C. 
Rating:
5.0

N/A

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
5.0

It is always great working with Taylor Rental in Warren!

lori D. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Very professional service, thank yo.

KEVIN H. 
Rating:
5.0

Update the U Haul opening times in your online booking system, as this location is not open at 8am on Saturday even though I could book it for that time online.

Nick F. 
Rating:
3.0

I would only recommend this location if the person renting the U-Haul was located very close and it was convenient for them but otherwise the UHaul truck that I received had spray paint graffiti on it

Janell M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
2.0

Customer did not leave a comment.

Jessica L. 
Rating:
3.0

But I would tell them about my most recent rental experience. It was not as good as I had expected. Van was not washed, windows were dirty in and out, dust covered dash board, van had a foul smell insid that triggered my wife's asthma. Unfortunately , this experience was nothing like the first.

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

Jane M. 
Rating:
4.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

Alison A. 
No reviews have been submitted for this location.

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