Customer Reviews for Taylor Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Taylor Rental

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stephen F. on

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Customer did not leave a comment.

susan A. on

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Steven M. on

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Our pickup was supposed to be at 6 AM and the keys weren’t in the drop box. The place didn’t open until 8 and customer scheduling didn’t open until 7. We had to wait until 8, once we got in they kept telling me we didn’t have a reservation. He tried charging me another $100 to rent a truck until I asked him about a key hanging directly behind him. That key, was indeed ours. We wasted a total of over 3 hours waiting and then having to argue with the rude staff because they were too lazy to look behind them.

Jim P. on

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Carol M. on

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Truck had terrible fishy odor...had to air it out before I could even use it.... Mechanically the truck was having trouble shifting...Store service was great...but equipment needs work.

JUSTIN H. on

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Jim G. on

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The reservation was as promised.

Mark S. on

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The truck was in pretty rough shape. It constantly stalled in reverse. The steering was extremely loose and it would miss while pulling hills. The guy at Taylor Rental said it was one of your “new” trucks. Somehow I doubt it.

JAY D. on

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al C. on

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joseph L. on

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Michael R. on

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The only thing I would mention is that the all said the truck Id was on the side of the truck but it was actually on the back. This wasn't a big issues but that was the o my issues that I had. Which wasn't a problem. Great service . Will use again

Julie C. on

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Dash lights did not work,driving at night in snow,with a non familiar vehicle was not a good time!!! Taylor rental is a great, I'm sure they didnt realize,

Matthew M. on

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Shannon L. on

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My only problem was with the Uhaul website. I ordered a truck (3 bedrooms) and 2 movers. Apparently only the movers went through but my actual uhaul did not. So day of move, when I went there, there wasn’t a truck for me. Thank god the guys were so accommodating because I was able to take the truck and have it back before the next customer came. The movers are another subject. They were TERRIBLE!!!

James F. on

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Ashley M. on

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Parked in a bad area where we could barely get it out and on top of it the door was broken so you could almost not get in on the drivers side.

Dustin F. on

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John P. on

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judy H. on

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I was told that if I had any questions regarding anything about the equipment to call the 800 number. Personally I knew all about the van but what if I had some simple questions -- call an 800 number. That to me is not real friendly customer service.

Michael R. on

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Abby D. on

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The interior of the truck could use a little cleaning. Otherwise a great experience as alwYs. Super easy in/out. Friendly and helpful staff.

KAREN M. on

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Nothing great customer service

Joseph H. on

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CARL B. on

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Helpful, professional, equipment reserved was there on time and in good condition.

JESSICA S. on

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Bill C. on

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Dropped off after hours

Amy S. on

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Barry R F. on

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Good service and took the time to educate me to be safer. He changed the ball I had, to make it more level. Very good.

Jose M. on

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Michael A. on

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Dennis C. on

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Scott T. on

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