Customer Reviews for TH&G Auto Inc
(U-Haul Neighborhood Dealer)

173 reviews

109-67 Sutphin Blvd   Jamaica, NY 11435

(718) 577-2885

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(718) 577-2885

109-67 Sutphin Blvd
Jamaica, NY 11435

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service and great experience

Omar J. 
Rating:
4.0

Customer did not leave a comment.

Livia C. 
Rating:
5.0

Customer did not leave a comment.

Davion C. 
Rating:
4.0

Truck was wobbling to one side. Back door kept opening.

Peter M. 
Rating:
3.0

App experience was horrible, when returning the vehicle it wouldnt take my meter's photo. Got stuck there for 30 min trying to call customer support. but put on hold for that long as well. Had to leave and called back after waiting for about 1 hour on the phone for customer support. Uhaul experience overall was okay.

Tung Ling L. 
Rating:
2.0

The guy (I believe his name was Tyrone) seemed okay and pleasant to deal with when I called the previous day to confirm my reservation. During that call he asked me if I knew how to use the mobile app to get the truck (to check in/pick up) and tried to caution me about the process. I then proceeded to tell him to 'debrief me' on it because I rather get all the info I need despite whether I know how to work the app or not. He assured me that he would be there the next morning to help me out & not to worry so I took his word on it. Now the next day comes and I got A LOT OF ATTITUDE from him and he was basically acting abrasive with me. Telling me I shouldn't book things online if "I dont know what I'm doing". Well, if you don't want to do your job and get paid then just say so but don't make it seem like it's all my fault for asking questions and not knowing when you are the same one that said 'don't worry I'll help'. Guess he didn't know what the word debrief means...But the point is I try to support my own and there is always an issue and I am Very upset by his disposition and how he handled the situation but I know what I said and I know what I heard and I did ask him to tell me what to do and give me the info OVER THE PHONE THE DAY BEFORE and he decided not to and assured me he would help and take care of it for me the following morning. If he didn't want to do that then he should have just told me over the phone like I was asking.... otherwise the truck was in decent condition and I got what I needed to get done with it and dropping off was a breeze but man to pick it up was such a hassle. I'll just go to a regular uhaul place and not these third party vendors since they want to act like they doing people favors. Very annoyed!

Monifa H. 
Rating:
5.0

Customer did not leave a comment.

phillip C. 
Rating:
5.0

Customer did not leave a comment.

Carmen G. 
Rating:
5.0

Customer did not leave a comment.

Rameshwar P. 
Rating:
4.0

Customer did not leave a comment.

Paolo C. 
Rating:
4.0

Customer did not leave a comment.

Parmanand K. 
Rating:
5.0

TJ the owner is awesome and worked with my needs, hassle free. It's my third time renting from this location and I don't want to rent anywhere else!

Augustine G. 
Rating:
5.0

Customer did not leave a comment.

Denise R. 
Rating:
2.0

I would love speak someone directly. This location call me .Claiming & threatening me cause i didn't return on my appointed date.Call & claimed they was police,threatening to have me arrested if i didnt bring uhaul truck,back.Claiming i might be a terrorist. Ask for police report.Contact me(jeff) at 917 560 0853. i would like to speak supervisor b4 process can be done

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

Alfredo S. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
4.0

shorting the waiting time

CORYALLISON R. 
Rating:
5.0

This is the second time I rented U-haul van from TH&G Auto Inc. and each time Mr. T was pleasant, professional, knowledgeable and went out of his way to accommodate me and make my experience with rental a good and positive one.  Thank You Mr. T for all your help. This will always be my first choice uhaul rental location.

Eula S. 
Rating:
1.0

Customer did not leave a comment.

LEONARDW C. 
Rating:
1.0

The price online was not the same as the price that was received at the location it was over $300 more. This is completely unacceptable

Michael T. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Customer did not leave a comment.

Stephanie G. 
Rating:
5.0

Customer did not leave a comment.

Roxana Carolina G. 
Rating:
5.0

Customer did not leave a comment.

Tony D. 
Rating:
5.0

The person who helped me mr tyrone was real nice and helped with important information about the truck.

Linette C. 
Rating:
5.0

Customer did not leave a comment.

GEROGE R. 
Rating:
5.0

Keep up the good service thanks

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Raj R. 
Rating:
5.0

There's no need to improve. Everything went smooth as silk. Will definitely go back to this location again next time I need a rental. Thank you very much for the great job.

Jose R. 
Rating:
1.0

No cobren más de lo que es.. yo pagué $36 extras de gas y el carro estaba a medio tanque y yo le agregué ma gas al momento de entregarlo.. nunca entregan los equipos con el tanque lleno.. no lo recomiendo..

Mery M. 
Rating:
2.0

Customer did not leave a comment.

Carlos D. 
Rating:
4.0

Customer did not leave a comment.

SEANK R. 
Rating:
5.0

Customer did not leave a comment.

TONYI D. 
Rating:
5.0

Customer did not leave a comment.

Chrisendatt B. 
Rating:
5.0

Customer did not leave a comment.

VIKASH D. 
Rating:
5.0

Customer did not leave a comment.

Andre T. 
Rating:
5.0

The Parking lot could use some better lightening. It was very dark dropping off cargo van.

Aisha B. 
Rating:
5.0

Represebtative at location was very helpful

Parmanand P. 
Rating:
5.0

Great service!!!!

Caleen B. 
Rating:
5.0

Customer did not leave a comment.

Maribel T. 
Rating:
4.0

Customer did not leave a comment.

natasha H. 
Rating:
5.0

Customer did not leave a comment.

JA M. 
Rating:
5.0

Free rental for a day

Anthony S. 
Rating:
5.0

Tyrone Jackson was very friendly, helpful and extremely accommodating. He provided a top notch customer service experience and prepared us for a safe and successful move. We really appreciated all that he did for us.

CHRISTINAMARIE P. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
1.0

The owner rents out his space to unsavory characters

Malaika R. 
Rating:
5.0

Great Professionalism!!!!

Daniel H. 
Rating:
4.0

The rep from drop off location is helpful.

ZHAOR W. 
Rating:
3.0

My first time picking up a vehicle with the self check in. Can be a little confusing navigating the app and picking up the vehicle. With that said. Uhaul should vet the neighbor pick up locations a little better. I first tried to pick up the vehicle from 164 05 Union turnpike, fresh meadows ny. The customers I received from the attendant there was probably the worst I have ever experienced. I know its not Uhaul and their employees per se but they still represent Uhaul. The actually Uhaul representatives I did speak to on the phone to help resolve my issue and set up my rental at another location was great.

FREDRIC D. 
Rating:
1.0

Whoever had the truck before me, must have done a demolition job. All of my household items are now covered in a white powered. In no way shape or form was that truck sanitized from the drivers seat. I will never ever rent a truck from you again and will share my experience about how nasty it was

Timothy M. 
Rating:
4.0

Customer did not leave a comment.

Milton D. 
Rating:
4.0

Truck was very old and beat up. It also had the check engine light on

nurendra R. 
Rating:
5.0

Quick, easy and friendly service

Marie L. 
Rating:
5.0

Customer did not leave a comment.

Juan Gabriel D. 
Rating:
1.0

The location charged me extra I returned the car and I get e-mail from u-haul next day I see extra charge on my account and different return time It's worst experience

Amr D. 
Rating:
5.0

Customer did not leave a comment.

MAXWELLF A. 
Rating:
1.0

The vehicle engine lights were on. The vehicle was old,dirty and stink. Then I was overcharged. Shut this site down

Rondell J. 
Rating:
5.0

Mr. Tyrone Jackson was very helpful in choosing what type of vehicle I needed to meet my needs. The rental process was very fast. Great customer service!

Desiree J. 
Rating:
1.0

Worst experience ever First of all I reached there at 7:40 am And its was pouring raining all day And I was doing the self pick up and following the uhaul app instructions Could not get the back lock open Finally when they worker showed up at 9:00 am My husband went to him and told him we could not get the lock open He told my husband he will come and help and we had to wait another 25 min Because he started helping another customer Finally The worker came and help open the lock And he made it see like its was so easy Later on my husband drop back the uhaul And the next day we received the bill Which states my bill had a additional 25.00 charge because it had foot prints Like I said it was pouring raining all day And when I called to see if we can work something out Because we would need to rent back a uhaul I was informed he can not do anything for us and how he gets payed 12.00 dollars and he had to mop the truck So thank you TH&G But no I will not be coming back

Abid I. 
Rating:
5.0

Customer did not leave a comment.

Quentin W. 
Rating:
5.0

A++++++highly recommended

RAFAEL A. 
Rating:
4.0

Customer did not leave a comment.

Avendra H. 
Rating:
5.0

Good service very friendly and kind would be coming back in the future

Demitri S. 
Rating:
4.0

Customer did not leave a comment.

Isaac E. 
Rating:
4.0

FIX THE BROKEN TRUCKS OR REMOVE INOPERATABLE VEHICLES FROM WEB SITE

JOSEPH C. 
Rating:
3.0

Customer did not leave a comment.

Derrick B. 
Rating:
5.0

FIX YOUR TRUCKS

Juan B. 
Rating:
4.0

It seem that the car trailer pin came off while bringing to the drop off location and the piece came off several times i had to reposition the plate so i wouldn't lose it in travel

Gabriel N. 
Rating:
3.0

I was referred to this location after the original location 149-12 97th Avenue cancelled on the same day at the time I was scheduled to pick up the truck. That was very unprofessional to actually be at the pick up place and get a call that it was not available.

Gloria R. 
Rating:
1.0

Dirty car, food leftovers inside cabin not working A/C with 90F outside.

Robert P. 
Rating:
5.0

Overall very satisfied with uhaul.

Md I. 
Rating:
3.0

Customer service was not so good The man had attitude there Didn't tell me how much my balance was or anything

Aslam M. 
Rating:
5.0

The original location I was supposed to pick the trailer up from called the day before and stated that the vehicle to transport it would not be available at the location but I could pick it up for miles down the road this was OK because when I contacted the other location I was able to go and pick the transporter up earlier but the representative did not have Internet access the computer would not except my information or except The rental agreement so the rental agent did everything on his cell phone which gave him access to my personal information this is considered to me very very poor service on the side of U-Haul not having a system together so my information would not be given to the rental agentJust wanted to let corporate know I will be sending a letter or emailing corporate concerning my personal information drivers license and etc. poor service

james S. 
Rating:
5.0

Nothing

RAFAEL A. 
Rating:
5.0

Customer did not leave a comment.

Julian M. 
Rating:
5.0

They hold my estimate money and I supposed to get refund because I don't evan drive the estimated mileage..but i have not received yet

Mahadiul I. 
Rating:
5.0

Customer did not leave a comment.

CARLH K. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

it should be more quick to reserve it .. Thank you

harvander S. 
Rating:
5.0

Just keep what u r doing? You good with me. yeah yeah

TYRONEE B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie F. 
Rating:
5.0

very good transaction. very friendly staff.

Rafael A. 
Rating:
1.0

Customer did not leave a comment.

Mary S. 
Rating:
2.0

my location was changed 1hour prior to my pick up reservation and it was significantly further away from where I has chosen my first location. I also never received the moving blankets after i specifically asked the rep over the phone if she had made sure this new location was fully aware of what i has asked for and she assured me she did, but of course it was not. I also was not prompted to check in online until 30min after my reservation which means i had to come in contact with a person during this whole social distancing period. Overall very poor organization from Uhaul.

Christopher E. 
Rating:
4.0

To pick up yard was muddy which made the interior of the vehicle very muddy and dirty

Randolph S. 
Rating:
5.0

Tyrone is always pleasant to work with and is very helpful. I recommend all my family to go there.

ERICK H. 
Rating:
3.0

Customer did not leave a comment.

thomas M. 
Rating:
5.0

Customer service was excellent

Krishan B. 
Rating:
5.0

Customer did not leave a comment.

Michion M. 
Rating:
5.0

Customer did not leave a comment.

Munilal J. 
Rating:
5.0

Customer did not leave a comment.

Kerwin M. 
Rating:
5.0

Customer did not leave a comment.

Kerwin M. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Great customer service!

Carl K. 
Rating:
5.0

Customer did not leave a comment.

Jhon P. 
Rating:
5.0

Customer did not leave a comment.

RENATE G. 
Rating:
5.0

Customer did not leave a comment.

Kerwin M. 
Rating:
5.0

Customer did not leave a comment.

Bibi M. 
Rating:
5.0

Customer did not leave a comment.

Kerwin M. 
Rating:
5.0

Customer did not leave a comment.

Kerwin M. 
No reviews have been submitted for this location.

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