Customer Reviews for The Box Shoppe
(U-Haul Neighborhood Dealer)

248 reviews

354 Pape Ave   Toronto, ON M4M3G6

(416) 423-1708

Hours

  • Mon–Sat
    9:30 am–5 pm
  • Sunday
    10 am–4 pm

Services at this Location:

Contact Us

(416) 423-1708

354 Pape Ave
Toronto, ON M4M3G6

Services at this Location:

Hours

  • Mon–Sat
    9:30 am–5 pm
  • Sunday
    10 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

Customer did not leave a comment.

samvaran R. 
Rating:
5.0

The branch manager was very friendly and helpful. I was assured there would be no surprise, unrevealed costs and there weren't. Convenient location. You can park your car at Gerrard Square Mall while you do your move.

MARK B. 
Rating:
5.0

For someone who has dealt with multiple rental companies/locations, I can sincerely say that this was my best experience by a long shot. Ahmed was friendly, efficient and patient from beginning to end. Thank you.

Minh P. 
Rating:
1.0

Worst experience ever! I got over charged. The equipment was not at all up to the standards. Engine light was on. Vehicle had other problems. Would never recommend this to anyone

Snehal P. 
Rating:
5.0

Ahmed was helpful and friendly. He made the experience of renting from U-Haul much better

Min Y. 
Rating:
5.0

Ahmed was really helpful and provided a great customer experience.

Mohit R. 
Rating:
2.0

Customer did not leave a comment.

Mohammed Shezan Z. 
Rating:
5.0

Great experience overall! Good customer service and the pick up/drop off was very smooth. I would definitely come back to this location.

Chantell V. 
Rating:
5.0

Customer did not leave a comment.

Saul C. 
Rating:
5.0

This location is more customer friendly than any other location I been.

nitin K. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM M. 
Rating:
5.0

Friendly, quick, and easy. Couldn't ask for more!

JONATHAN D. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Perhaps have Cargo Vans available in other locations as well. There are 2 U-Haul units near me, but as they did not have cargo Vans available, I had to go all the way to The Box Shoppe to get one. Otherwise, everything very good.

Hermann D. 
Rating:
5.0

Very professional and fast.

Julian S. 
Rating:
5.0

Customer did not leave a comment.

Ken L. 
Rating:
3.0

I had a very difficult and unpleasant experience with Uhaul. I had booked a trailer from a certain location 3 weeks ahead, 2 days before the date of pick up I get a call saying I have to pick it up from another location that is 40km away, saying they don't have drivers to bring it over. Fine, I go there and they tell me they don't have a trailer for me. I had booked elevator in my bldg, people to move etc.... they messed me up big time. At the end they sent me to downtown to pick one up that was another 30km away. I had driven almost 100km that day because of their poor service. And I have not been compensated for the gas I spent and the time it took me, hald day was lost plus the the time and inconvenience this caused to other people who were waiting at home. Horrible time. I would never deal with ever again.

Jenan H. 
Rating:
5.0

The gentleman was nice to a customer who just walked in without an appointment. He arranged for a van for the following day as soon as he had a vehicle available which was appreciated.

KENNETH R D. 
Rating:
5.0

Customer did not leave a comment.

Tony D. 
Rating:
5.0

The gentleman at the front desk is incredible! He really goes above and beyond to ensure that everything is very clear and accurate, which I appreciate a lot. First impressions matter and being greeted by a smiling polite staff makes the difference on our return business. As a business owner that rents often, we will be specifically giving you our business because of him. Good staff is hard to come by!

Alison N. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Service was excellent. Location owner/manager provided amazing service. Thanks!

Cameron G. 
Rating:
5.0

Customer did not leave a comment.

Brandon R. 
Rating:
5.0

A person inside a store my favorite.

Grant H. 
Rating:
5.0

N/A

KEITH F. 
Rating:
5.0

Excellent service.

Banet M. 
Rating:
3.0

While entering the service area there is a step up that is not obvious or marked in any way. I took a pretty hard fall as I did t notice the step. It was difficult to. Optics as there was no. Ar,I guess or rail, and was just concrete and painted same co,or as lower area so not distinguishable. The clerk was very nice, and helpful, and concerned as I did take a hard fall. I'm guessing I am not the only one that this has happened to, as apparently it was brought to the attention of the store owner previously and still isn't marked. So for that reason and the fact that it's a very small area, I would not recommend this particular location. Although the service was good and the vehicle was also good.

brenda C. 
Rating:
5.0

Great customer service, really clean vehicle and just a great overall experience!

Kevin U. 
Rating:
5.0

The manager was very nice and helpful. Would definitely recommend this location.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Tinaye D. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

The customer service at this location is always excellent and very professional. Always my pleasure to pick up cargo vans here!

Eric W. 
Rating:
5.0

Service was excellent

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
3.0

We were told once we arrived that we would be charged a minimum of 25km. This information was not obvious on the website or given to me at any point prior to booking. I would have preferred to know ahead of time.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
4.0

Ensure that the truck/van has enough engine oil for the trip The van started showing low engine oil sign mid way through the trip and I was on the highway. It was scary experience because I was scared it would heat up the vehicle. I had to take a detour to find a service station and pay extra for engine oil.

Karanveer Singh C. 
Rating:
5.0

No, Ahmed is a great customer client care associate. He is very competent, thorough, and personable. I would recommend him, no matter what location he worked in, to anyone who needs your services.

Myzae A. 
Rating:
5.0

Very efficient and polite

Angelo T. 
Rating:
5.0

I booked a reservation at 1355 gerrard location there was a long queue and a guy was disappeared, thanks to system that my reservation has been changed to 354 pape the owner was super fast and make our entire journey on time and safe..I appreciate and highly recommend.

Walid H. 
Rating:
4.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Michael Q. 
Rating:
5.0

Make charges clearer

Fergal C. 
Rating:
5.0

Very accommodating and a nice staff well mannered and very quick was in and out in less than 2 minutes, super fast service, like his jagter.

Paul W. 
Rating:
5.0

The man was very nice to me. I was extremely miserable from a unlucky things around me but he was more than accommodating and he always smiling. Highly recommend this location.

Alina D. 
Rating:
5.0

Customer did not leave a comment.

Navjot D. 
Rating:
5.0

The guy running the shop was awesome, Really friendly and eager to help. Was having trouble with the website pickup option I don't know where he come from and helped us, we really appreciate his efforts after hours ..would highly recommend.

Emily Z. 
Rating:
5.0

Easily confirmed booking this is my third time with same location and I always prefer to come here, my vehicle was ready on time and in good order and guy was respectful and he charged with fair rate.

carlos L. 
Rating:
5.0

Brilliant Service, A gentleman at store he called me a day before my pickup and also in a morning of booking day while we were late, thanks for his all reminders. At a check in all things smooth and fast, good service.

Jonathan A. 
Rating:
1.0

I picked up at 2pm for 24 hours, and we returned at 12:30pm next day, but the guy suddenly said “2hours late”, and my wife just explained we set the time at 2pm, but he said “my wife was rude coz I'm talking with you” and he didn't believe us and tried to charge for it. I showed the contract data, and he didn't charge though, he was totally rude and my wife said just right thing, but he never apologized his misunderstanding. Awful experience

Nobuyuki S. 
Rating:
5.0

I strongly recommend using this neighborhood!! The owner is really kind and polite! I haven't met that kind of kind person in my life! Perfect experience! Thanks

woonbeen J. 
Rating:
5.0

N/a

Alice N. 
Rating:
5.0

Customer did not leave a comment.

Carolyn J. 
Rating:
5.0

Customer did not leave a comment.

Ricardo G. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Truck did not have ramp attached, which made moving furniture more difficult. There was also a mechanical warning on the speedometer half way through the trip saying "service stabilitrak" and "service traction control". Also, twice on the highway it felt like a tire blew, but after pulling over, the tires were fine.

Tyler T. 
Rating:
5.0

The equipment was clean, and in good condition, but did need some minor maintennacce.

ROY U. 
Rating:
5.0

The guy running the shop was amazing - super helpful, quick, and kind. Thank you!

Tamara T. 
Rating:
3.0

Customer did not leave a comment.

Berrin K. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

Customer did not leave a comment.

FEVEN A. 
Rating:
5.0

Great location in downtown. Very kind, helpful service. Great pricing, very cost effective. They also have helpful aids at the location like moving supplies. All perfect. Would definitely recommend this location, Owner was super Amazing person.

Andrew B. 
Rating:
2.0

Was charged a $20 "after hours service" fee because I returned my van at 4:50pm instead of the 4:45pm return time set on my receipt. The location was still fully open and the employee was still there to physically check the vehicle in. That is despicable and like robbing your customers. Will never use Uhaul again.

Daniel W. 
Rating:
5.0

Great service

David A. 
Rating:
5.0

Customer did not leave a comment.

SILVIA P. 
Rating:
5.0

Customer did not leave a comment.

Nicholas T. 
Rating:
5.0

Customer did not leave a comment.

PETER A. 
Rating:
5.0

Owner was respectful and quick with the service. My elevator was booked I reached on time...thanks for entire process and journey.

SYDNEY S. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey G. 
Rating:
5.0

Customer did not leave a comment.

Itete G. 
Rating:
5.0

V busy location but person extremely helpful, knowledgeable and patient•••••also he knows how to handle customers pressure•••• he done his best.

Norman F. 
Rating:
5.0

We were unable to do an online after hours pickup hard to get a code of lock but a guy worked there luckily he came and helped us ... appreciated

michael C. 
Rating:
3.0

Customer did not leave a comment.

Douglas B. 
Rating:
1.0

Customer did not leave a comment.

Graydon J. 
Rating:
5.0

Had a great experience renting from this place ..more than five stars

Prasad B. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Perfect

Jacob G. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Incredible customer service.. excellent

BRANDYN K. 
Rating:
3.0

Lovely staff member was very helpful!!

Cyndy D. 
Rating:
5.0

Customer did not leave a comment.

Teresa L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
4.0

Customer did not leave a comment.

Maksims B. 
Rating:
5.0

Smooth and friendly service.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Oleksiy K. 
Rating:
4.0

Customer did not leave a comment.

Hamidreza M. 
Rating:
5.0

I left my wallet inside rental van ..manager he found and call me to pickup nice service.

Nattha W. 
Rating:
5.0

Will come back for sure.

gautham M. 
Rating:
5.0

Customer did not leave a comment.

Briony D. 
Rating:
5.0

Friendly staff, van was cleaned and brand new, great experience, great value, uhaul delivered as promised.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Simon P. 
Rating:
5.0

Over all nice.

LANCE C. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
4.0

Customer did not leave a comment.

Volkan B. 
Rating:
5.0

Customer did not leave a comment.

Graham F. 
Rating:
5.0

I am a regular uhaul client I always prefer this location smooth and easy process.

Grant H. 
Rating:
5.0

There was no vehicle at other location last moment they sent us this location thanks for location guy he tried to found a vehicle for us.

Andrea V. 
Rating:
4.0

Customer did not leave a comment.

Jodi J. 
No reviews have been submitted for this location.

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