Customer Reviews for The Box Shoppe
(U-Haul Neighborhood Dealer)

123 reviews

354 Pape Ave   Toronto, ON M4M3G6

(416) 423-1708

Location Hours

  • Mon-Sat: 9:30 am - 5 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(416) 423-1708

354 Pape Ave
Toronto, ON M4M3G6

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Melissa G. 
Rating:
5.0

The person at the counter was friendly

Dmytro V. 
Rating:
5.0

Customer did not leave a comment.

Marian T. 
Rating:
2.0

Please clean the trucks/vans! It legitimately smelled like manure when I picked it up... I could've used some support with the 24/7 check in and all I got was a guy talking from the window of the 2nd floor. Please install a doorbell or something. We had a question after you walked away from the window. And yes, I tried calling the phone number of the location as well. At least we figured it out.

Marie Claire R. 
Rating:
5.0

No hassles at pick up or return. Picked up phone readily. Rental as it should be,

Emilio R. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

Darryl N. 
Rating:
4.0

Customer did not leave a comment.

Ahmed S. 
Rating:
5.0

Great service!

John H. 
Rating:
4.0

Customer did not leave a comment.

JACKSON DAVID R. 
Rating:
5.0

The man behind the counter was amazing! So friendly, very efficient, and made the whole process incredibly easy. Thank you!!

Connor W. 
Rating:
5.0

Customer did not leave a comment.

Raymund C. 
Rating:
5.0

Very funny interaction with the owner of the lot, had to look all over to find where his voice was coming from.

JIMMY T. 
Rating:
4.0

Customer did not leave a comment.

JONAS A. 
Rating:
5.0

Unfortunately I had some trouble with the U-Haul Truck Share 24/7® pick-up due to my international license and had to wait for the store to open. The store owner was really helpful, though.

Allan D. 
Rating:
5.0

The best service i ever had with uhaul is this location highly recommend to all my friends

Yven K. 
Rating:
5.0

Great service!!

Clement D. 
Rating:
5.0

I used the mobile app. The scan function for the back of the drivers license took several attempts. Other than that the experience was good.

Ken P. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
3.0

I don't understand the fess I paid after drop off

Richard M. 
Rating:
2.0

After-hours pick-up was a mess and needs to be fixed. Truck smelled vaguely of feces. I'm just telling it like it is.

Kevin C. 
Rating:
3.0

The location is a bit tricky to get out of but it was manageable.

Gillian L. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Service was incredible!! Staff was very kind and helpful! As stressful as moving can be this experience was made infinitely easier with the help of the kind and accommodating attendant. I'm sorry I didn't get your name but if you get this, thank you!!

David H. 
Rating:
5.0

Fast and professional. No any issues.

Konstantin L. 
Rating:
5.0

Such a nice person serving us Thank you Peter McDonald

PETER M. 
Rating:
5.0

Friendly and helpful! I I'll use this location again.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Pamela P. 
Rating:
1.0

I have a series of complaints about my recent experience. I am planning to call customer service this evening about how I was treated by the Uhaul representative.

Nitesh K. 
Rating:
5.0

Easy and straightforward booking and picking up process. No hidden charges. Overall an excellent experience.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

TAEEU P. 
Rating:
5.0

Ahmed was the best customer service person I have ever worked with in U-Haul. Loved the experience . Very knowledgeable and friendly staff member.

Osmond R. 
Rating:
4.0

The staff member was very pleasant and helpful. He came out and helped us set the mirrors

David H. 
Rating:
2.0

Gas gauge was not accurate, showed as full but required much more gas to refill. Locations was in poor condition.

Aaryn M. 
Rating:
4.0

Convenient location and good selection of vehicles

Michael S. 
Rating:
4.0

Customer did not leave a comment.

ARMEN K. 
Rating:
5.0

Customer did not leave a comment.

BISHNUE H. 
Rating:
3.0

It's a little annoying that the location closes way earlier than the indicated hours of operation. When I spoke with the representative on site, he confirmed the location closes at 5pm and that someone would be there. However when I returned the rented van at 2:45pm, the office was closed an no one was onsite. I would have preferred to settle my bill on the spot but the virtual return process was effective. Not a major issue but felt it was with mentioning, as this is the second time I've experienced this at this location.

Natasha R. 
Rating:
5.0

Customer did not leave a comment.

Diego D. 
Rating:
1.0

They overcharged me and although I emailed them a couple times still did not provide me with any explanations

MOHAMMADHASSAN S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas H. 
Rating:
5.0

Customer did not leave a comment.

Heather B. 
Rating:
4.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

AHMED A. 
Rating:
5.0

Akhmed at the service desk was helpful, courteous and knowledgable. My experience was first rate.

Marsh B. 
Rating:
5.0

Parking are for trucks is small. Maybe clearer instructions as to where to park trucks when returning off hours. Other than that it was a great experience. Thanks

Md Hossan A. 
Rating:
1.0

The cargo van had a tire issue with the warning text on from the dash cluster when I pick it up. Not sure if the tires had problems or the truck was missing tire sensor monitoring system. Also I have brought back the fuel at the same level when I was given. However, the rep charged additional fuel around 11-12 dollars without a notice. Still waiting for him to report to his boss about how we would handle this situation. Overall is below average.

Yunxiang L. 
Rating:
1.0

Manager was very abrasive and made myself and my partner very uncomfortable. I had chosen the mobile check in option, however, when we arrived, the manager had overridden the mobile check in and made us do it in person. He was very pushy and it felt very sketchy as he would not explain why he did that. When we arrived back around 1:30AM, we parked in a narrow spot, and the manager yelled down at us from an upstairs window that we needed to move the truck over. He was hidden behind a bright light, so we couldn't see him but he was instructing us to do something that would have been much easier done in the morning. Additionally, there was no on-site parking and we were required to park in the grocery store parking lot across the street where we were at risk of being towed. Overall, it was a very uncomfortable experience and I will never be returning to that location.

Anna M. 
Rating:
5.0

Customer did not leave a comment.

Eman A. 
Rating:
5.0

Customer did not leave a comment.

Nalaka H. 
Rating:
5.0

Great support. Friendly and professional, they run a tight ship.

Kevin B. 
Rating:
3.0

Customer did not leave a comment.

Amro F. 
Rating:
5.0

Customer did not leave a comment.

Yi-Sheng L. 
Rating:
3.0

The customer service received from Ahmed was exceptional. Without him, he made the experience smooth and enjoyable.

Marc B. 
Rating:
5.0

Always excelente costumer service

aileen U. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Great experience and the store employee was amazing

touloe R. 
Rating:
5.0

Customer did not leave a comment.

Evan R. 
Rating:
5.0

Satisfactory service but the mobile pickup option is the worst the customer service wont even reply in the chat box neither they respond to calls.

Sai Navaneeth T. 
Rating:
5.0

N/A

Anjanie R. 
Rating:
5.0

This is a must read!!! My name is Kaon sterling and im a small business owner in Toronto. My company name is Kingaqua Alkaline water. I had a big event in the city July 30th Caribana which required me to rent a van. I booked this van about 3 months before. Fast forward, after alittle bit of stress from uhaul stating my van wasnt available, I was able to rent my van from this location. Now, customer service is key and honestly I ended up having a great experience at this location. I did experience some minor set back but they were all cleared up and I was able to successfully rent my cargo and make it to the parade were I become the 1st Black owned alkaline water in history to be at caribana 2022. Thank you for the help at the location. Thank you for your service. I will be renting from this location 100% again. As a small business owner I certify this location. Check me out @iamkingaqua on instagram. Thanks

Kaon S. 
Rating:
5.0

Customer did not leave a comment.

GABRIELZ R. 
Rating:
5.0

Everything went well

Rhonda M. 
Rating:
1.0

The worst u haul experience ever.

Megha R. 
Rating:
2.0

Your website crashed during pickup making me very late. Additionally, the ramp was damaged and would get stick when trying to close it.

Syed G. 
Rating:
5.0

Great staff and service! I highly recommend it.

Soroush A. 
Rating:
5.0

Customer did not leave a comment.

Rohan Ratnakant S. 
Rating:
3.0

If announced closing time is 8:00 pm the office should have not been closed by 7:15 pm.

Javier G. 
Rating:
3.0

equipment was missing uhaul code so failed to locate it. would be nice if licence plate is included in communication.

siuwai Y. 
Rating:
5.0

Very friendly and efficient.

Michael S. 
Rating:
5.0

Rented cargo van for long-haul 4-day move. Vehicle was ready as scheduled - received a proactive call from the location prior to pickup to ensure I knew it was ready and to confirm arrival time, then pickup process was efficient & immediate with zero wait. Some prior exterior damage to van (scrapes, dents, loose fender) was thoroughly marked on the vehicle before arrival; interior was clean, oil/fluids at proper levels, no operating issues. Location site a bit curious (converted small gravel/stone supply depot?) but no impact on rental experience. Will return to location for future needs!

Shaun L. 
Rating:
5.0

Customer did not leave a comment.

Eddy M. 
Rating:
5.0

The owner/manager of the rental shop was excellent to work with; quick, professional, and very friendly. I've never had such a hassle-free experience renting equipment before. One general comment is that the parking lot is rather small, so if you're not confident in your abilities or have trouble reversing larger trucks that could pose an issue for you. Overall, a great experience!

Michael H. 
Rating:
3.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Ken V. 
Rating:
5.0

Excellent service overall.

YUEN S. 
Rating:
5.0

Customer did not leave a comment.

Ali M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
4.0

Agent was pleasant and helpful. The vehicle had a rear turn indicator light out, which made driving dangerous. Vehicles should be inspected before rented.

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

Michel H. 
Rating:
5.0

Everything was clear and nothing went wrong. Thanks

Mohammadmahdi S. 
Rating:
5.0

Customer did not leave a comment.

Calvin A. 
Rating:
4.0

Good access for pickup and return

DAVIDEDWARD W. 
Rating:
2.0

Customer did not leave a comment.

MAKSIM Y. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN L. 
Rating:
1.0

Customer did not leave a comment.

Sandeep Singh G. 
Rating:
3.0

Customer did not leave a comment.

Ivan A. 
Rating:
5.0

Customer did not leave a comment.

IFTIKHAR A. 
Rating:
5.0

Great customer service. Would go back anytime

Adrian S. 
Rating:
5.0

Customer did not leave a comment.

IHAB A. 
Rating:
5.0

Customer did not leave a comment.

PAUL W. 
Rating:
1.0

the rental truck was not clean when we pick it up. However, we were still charged $25 for the cleaning fee.

Chenglei X. 
Rating:
5.0

I was initially told to pick up a truck at 219 Gerrard street and at the time of my pick up there was no representative present at the office. I had to be sent to the location above to get a new truck. This affected my whole schedule for moving as I had to deal with issues related to my scheduled elevator. This is not okay!

Bobby F. 
Rating:
2.0

The left blinker was not working, and was dangerous to drive The parking lot of the pick up location was unpaved and difficult to drive on

Kwo L. 
Rating:
5.0

Customer did not leave a comment.

Muhammad M. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
4.0

I booked trollies a month in advance but they were not available for pickup… uhaul should take inventory from locations before allowing us to book items

Maral N. 
Rating:
5.0

My wife and I were having second thoughts about our rentals after a series of bad luck and what was looking like mismanagement from other locations. We were changed the pickup time and location about 3 times already. No one seemed to know the correct opening times and availability of the equipment confidently enough. I was willing to give it one last try and I'm happy I did. Ahmad was super helpful at all times. It's easy to tell he was doing everything he could to help us, even by being on his own and having to deal with multiple clients at once. I really appreciate how kind and thoughtful he was. I'll absolutely recommend this location.

GuilhermeEduardo G. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS A. 
Rating:
5.0

Friendly service and very efficient. Will definitely return again

johnathan L. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top