Customer Reviews for The Hub

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Hub

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Scott L. on

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John T. on

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the truck and car hauler worked will

John W. on

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Thank You .

terry K. on

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Jeffery F. on

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This person took the time to greet warmly upon arrival, explain what they needed to do in order to complete check in process and closed out by a very nice Welcome to Prineville, happy to have you here response. That means something after a 2000 + mile trek through every piece of winter weather that mother nature had thrown our direction.

Tina B. on

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I had a great experience renting from The Hub in Prineville, Oregon. The young lady that rented us the Trailer was very helpful very friendly and was an exceptionally nice person. I would definitely use The Hub again and would recommend it to Friends & Family??

Tavi G. on

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greg S. on

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Herman F. on

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They were very kind and helpful.

Myranda C. on

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The service was impeccable and high quality! Friendly, knowledgeable, very helpful and accommodating to extended days needed for our rental. I will use this locations service again. Improvements would be to clean the outside door windows, and seats. The previous occupants left the seats dirty, and the key had used gum left in its track. I cleaned all of this during my time with the truck. Other than the previous people not cleaning up after themselves, this was a great u-haul experience!

Leo B. on

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Gayle E. on

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Convienent location. Retail area very nice. Great service from 3 different employees.

Leslie N. on

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I was charged more than what I was quoted. when I tried to explain to the woman there she was asking me to prove it to her. I had no documentation I assumed she would have all that information since she was the dealer for U-Haul. She eventually cut the price down from twice what I was quoted to $77 for the rental. I was quoted $75 for the rental. It was not a good experience.

Doug W. on

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Perfect

tim D. on

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Don't give somebody a dirty truck at smells like somebody died in it dog hair food all inside the cab and back of the you haul was not cleaned disgusting Make sure trucks are clean and have gas in it I barely Have a enough gas to get to Bend

Michael P. on

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The Hub's customer service was above and beyond. U-Haul's website did not work for us and was not a good way to start a very busy day of moving.

Ricky C. on

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By just being there when we need

Kenneth L. on

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Everything went perfect. So ...great hob !

Terry C. on

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The Hub did a fantastic job

RICHARD K. on

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Michael S. on

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Lisa L. on

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That was the smoothest ride in a u Haul lots of power, easy to drive

Scott B. on

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Excellent service. Appreciate the personal touch.

Kara B. on

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Spectacular staff! Very friendly and want to help make the process of moving as easy as possible.

nichole G. on

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There is children running the place they lied amd tried to say i didn't put the right amount of gas in they took my money i had to prove with a picture i took of the gas and they where rude as heck and finally when an adult came she was even ruder and even with ber own eyes looking at thr gas she still tried to say it wasnt right when it was she was veru rude

David H. on

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Joe B. on

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Deborah J. on

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I am a woman and you expect me to lift trailer off Stinger, ridiculous! Thank God my dad was there to help, not a young man either.

tom G. on

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Truck and trailer worked flawlessly. Personnel greeted me by name, were aware we were late and were accommodating to our situation. Would use Company again.

Leonard S. on

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alyssa J. on

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Did not give me enough miles to complete the job

RALPH T. on

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Armin D. on

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Todd G. on

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Judy M. on

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I have rented two vehicles from there and both times the windshields were very dirty and covered with bug debris.

DIXIE S. on

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Customer service was fantastic and very accommodating for our ever changing schedule. Thanks for being great.

James C. on

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My experience was outstanding. Great customer service!

Marnie B. on

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Excellent service!!!

Ray F. on

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The gas tank had less than 1/4 tank at pick-up. The proprietor said it would be enough to get me to my destination but it was not. I resent renting a vehicle with little gas in it. He also had political propaganda at the U haul desk which I resent. I will not use this u haul outlet again.

Michael S. on

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Truck was dirty and had an awefull wet dog smell in truck cab had to pay $20 to have someone come to pick me up after getting truck 33 miles from original pick up the trailer plug in did not work to tow my trailer had to have someone follow me 230 miles to my destination windshield had bugs so thick had to stop and clean was a very terrible Uhaul experience

Myda Jane A. on

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Charles T. on

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Bringing personal politics into your place of business is never a good thing. The Kate Brown recall signature sheet on the counter in front of the cash register has no place here. I hope that the so-called recall of the duly elected governor of Oregon is not the Uhaul corporate position. It is for this reason I could not recommend this location to a friend.

IVA M. on

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Edward A. on

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Sue B. on

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Friendly people..

MaryAnn R. on

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Andrea G. on

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They tried to charge me for the person who rented it last smoking in it.

Justin L. on

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Jerrod S. on

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Stacey B. on

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Duke H. on

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The issue I had with renting this trailer started at the Bend, OR store: I was supposed to pick up this trailer in Bend. When I got to the Bend, OR store to get it, they didn't have the trailer, (which I had called twice about over the course of 2 weeks just to make sure they had one). This ended up sending me on a 60 mile round trip to get the trailer at the Prineville location, ( fortunately they had one) . Not only did this cost me money, it made me late for another appointment. I had left my home and cell phone contact numbers with the Bend store, but they only called my home number to tell me that the trailer wasn't available. I never received this call, as I was on my way to the Bend store, which is 5 1/2 hours from my home. This was highly disappointing.

Martin M. on

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Lee B. on

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Simone S. on

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michael G. on

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William B. on

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Equipment was not washed but was reasonably clean inside and cargo area had been swept clean. The rental facility help was excellent.

Sherry T. on

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Gary H. on

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David E. on

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Richard E. on

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Another good experience

Jarren B. on

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Could have been better my car got rear ended while one one of your dolly's so that's fucking wonderful.

Kay M. on

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Make sure to clean out cabs and vans between customers. The one I just returned had sticky stuff all over in the dashboard cup holders and the van had not been swept out in a while as there were cobwebs in the corners. I took the liberty to go ahead and clean these things for you , you're welcome!

Norman B. on

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Great experience. The owners are awesome!!!!

Rafael V. on

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The hubs were loose. That being said, the tech was super responsive and had the repair done promptly.

Craig M. on

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Had to drive to the coast and it rained (go figure). The wipers where shot, hanging on by a thread. So, that was very uncomfortable peaking through for visibility. The Passenger Wide angle mirror was (really) broken with a bunch of stickers on it to indicate it was broken. Other than that, truck worked great, people where great.

Clifford S. on

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Bob H. on

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Ed H. on

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dawn H. on

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john H. on

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Kenneth R. on

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BEN E. on

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Very friendly and helpful. Thanks

Michelle B. on

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Christine R. on

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Mike V. on

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robin D. on

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LEONA K. on

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It was fast and easy and the store owner was extremely helpful and friendly.

Martin M. on

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Ron H. on

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Great, friendly service. Lots of room for vehicles. Everything was clean.

Mistie G. on

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Ken N. on

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The people at the Hub in Prineville where are outstanding they were very supportive and they helped in every way to get me on my way again and I want to say thank you to them

Keith B. on

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David M. on

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Chelsey W. on

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Laurie H. on

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ROBERT S. on

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Michael J. on

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McGeorge R. on

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Michael L. on

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Rusty and others deserve raises! Great service!--ML.

steve P. on

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John F. on

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they were great & very helpful & informative.

RON K. on

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kirk V. on

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This location is an independent satellite location. To be fair to the operators they are not allowed to change tires on thier own. Company policy I'm told requires a Uhaul mechanic to inspect and replace at his discretion. The first trailer was hooked to my truck. I did a walk around pre-trip for damage and to inspect tires. Three of four tires had splits opening up between the treads. The tires were failing. Only after refusing to take the trailer was I offered another trailer. Initially told this was the only one in this size. I think dealer just trying to get it out of inventory. Dealer mentioned if mechanic said OK, he would rent to someone else. The tires were in an "out of service" condition and should not be on the highway. Lots of liability if an accident occurs. The piece of equipment with bad tires is AT3977X. The trailer I finally rented performed well. Two last notes... No rear tie down straps. I bought a strap to secure rear of car to trailer. National uhaul system is very glitch. Initially could not get a reservation. Rep said busy time of year nothing available from Oregon to Sacramento. Called back an hour later and system back on- line. Frustrating experience to say the least. Next time I'll just buy a trailer.

James G. on

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Make picking up the equipment easier for after hours pick up.

Marna D. on

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We were told when we dropped off the trailer that it was connected all wrong and uhaul would not have covered us if we had an accident. The Hub where we got the trailer has young girls working with customers and the girl that instructed us on how to hook it up wasn’t old enough to drive. I have since called the location and talked to the manager and explained our experience.

DANA V. on

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Dropped off after hours

DANA V. on

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Justin H. on

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Fun & Cool little antique/coffee shop/book store, with tons of Uhaul equipment to choose from.

mark M. on

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Great location. Fast service.

Bryce B. on

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Customer did not leave a comment.