Customer Reviews for The Lube Rack

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Lube Rack

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WILLIAM V. on

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Could not have been better!!

Ken P. on

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Excellent customer service. Rick went beyond the norm to provide excellent service and support for my rental. I have had great experience with U-Haul in the past, but service on this rental was extraordinary. I can not thank service at the Lube Rack in Eureka, CA enough.

John K. on

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Rachel R. on

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Eric N. on

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Friendly and quick service

sal l. on

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BOB B. on

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Terri F. on

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Evan was great. He suggested I contact U-haul about the "tow haul" problem.

Matthew W. on

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VERY helpful. Thanks for the pleasant experience.

WAYNE S. on

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Make sure the lights work.

Matthew W. on

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Excellent

Catherine H. on

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KELLI S. on

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Ethan E. on

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ERIN W. on

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I rent from this location because of the quality of service. I don’t have to wait beyond getting the rental agreement prepared. First rate.

Douglas P. on

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Complete opposite fro. Pick up, great service and easy to drop off. Better then local uhaul which is just to busy.

Paul W. on

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The Lube Rack employee arrived 10 minutes late - unacceptable. I paid for blankets as part of the rental agreement but they were not in the truck. I had to go back to the Lube Rack and get a refund after the move was completed.

michael t. on

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troy g. on

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I was very pleased with the service I received at the Lube Rack. The facility as well as the truck I rented was very clean.

Jamie C. on

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I was charged $40.00 for an extra day upon returning my Uhaul truck at 2:00PM. I had called earlier that day and asked if I return my truck between 1-2PM, would I be charged another day? The person I spoke with said no, and that I would only be charged another day if I returned it around 4/5PM. I would have returned it earlier if I had known he was lying. I wish I could refund that $40.00.

ERIN W. on

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I rent from this location periodically. I get out quickly. The vehicle is ready to go and they are pleasant to deal with. Next time I need a truck in Eureka, this is where I will go.

Perry P. on

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Very convenient and friendly service.

ERIN W. on

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Not much to improve on. When I try to rent from the Jacobs Avenue location with a reservation time, I can wait over an hour before being served. At the Lube Rack I am in and out within 15 minutes.

Andrea F. on

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Lynette D. on

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JERICO P. on

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Great friendly staff. Amazing customer service.

Jesse V. on

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Have the employee give a walk through of the truck. Give a quick tutorial on all the gadgets and features of the vehicle.

Christine E. on

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It's hard to think of a way my experience could have been improved. Evan is gifted in customer service, from the way he went out of his way to rent a 17-foot van to me ( a first for this location!) to accommodating my other needs, he gets an A+. In addition, he has a friendly, professional and sincere voice that made my experience tops!

RICK B. on

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Jim B. on

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