Customer Reviews for The Mini Storage Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Mini Storage Center

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Bob B. on

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Melanie G. on

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Ella was so helpful and provided excellent and efficient service! She made our rental experience smooth and easy!

Pamela E. on

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I was very pleased with the staff person, Ella Sue Stokes, available to check out the truck, she was thorough In explaining all parts of the contract and the optional insurance plans. thanks for making a stressful day so much easier!

Stewart N. on

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This was the worst rental experience I have ever had- will never use UHAUL again.

Alan J. on

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Manager is excellent...

Carol H. on

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LORENZO G. on

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cheryl D. on

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Beth is always customer & service oriented. She makes the whole process of renting a truck quick and easy!

Anita J. on

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You cannot access your U-Haul on time because of the Mini Storage Gate. The attendant is rude and does not pay attention to the U-Haul notes. They close extremely early and charge you fees for being closed. I will not rent a U-Haul from this location

Jana T. on

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I didn't know I had set up an app pickup. I went to uhaul.com and reserved what I thought was a normal reservation. When I arrived and walked into the office I was rudely asked "Are you here for the uhaul?" When I responded "Yes, I have a reser...." Couldn't even finish my sentence as I was rudely told "you do everything through the app. You don't deal with us its all done through the app so you just need to do that and the key is in the box". I've lived in NYC for the past 10 years and had better customer service from the neighborhood junkie. This was pretty ridiculous to the point my father who was with me told me I needed to write a review. Don't waste your time with this place because they will treat you like garbage. Speaking of garbage the van was disgusting. WOULD NOT RECOMMEND. If I didn't have to move today I would have called customer service to cancel this reservation and do it another day.

Jon B. on

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Sean P. on

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cheryl D. on

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Friendly helpful personnel!

pam F. on

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Not anything.they were friendly I will always use them.

CORY S. on

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Faith B. on

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Julie C. on

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Linda O. on

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Quaneshia F. on

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Mike W. on

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Katelyn F. on

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tera M. on

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Clean the interior of the truck.

Mary Beth S. on

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Marcella I. on

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BENJAMIN F. on

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I did get to meet the attendant for this storage facility and was happy to rent storage from them as well, was just not finished with truck until later

Patrick K. on

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Luke D. on

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Steve K. on

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Was told to have the tank filled upon return which I did but it cost me $7 for 3 gallons of gas to do so and I only used the truck for about 25 miles, so felt that I was topping off for someone who didn't do so all the way before me. There's no way I used that much gas. Aside from that, experience was very good and Beth in the office was very nice and helpful throughout the entire experience. She was very nice to work with

Thomas D. on

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Make it more clear that it’s a Uhaul dropoff location

Maria C. on

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Rebecca K. on

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Nancy A. on

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This experience was not pleasant. I do appreciate Beth Carpenter for helping us sort out the situation. Mary Tirsch should be fired. She is lacking in customer service skills.

Peter H. on

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Worst Uhaul experience I have ever had. Reserved truck and pickup via web app. Truck was not there so manager of center told me to take a different truck that was there anyway. I proceeded through process to get key from lockbox and key was for the truck on the reservation and not the truck she told me to take. She could not find the correct key or the correct truck. I called Uhaul and they could only make another reservation at another center for later in the day. What a disaster. What a waste of my time. And no one seemed to be responsible or apologize. I asked about the guarantee and was told I would have to file a claim for an investigation.

Thomas H. on

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anne W. on

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Mary M. on

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Janice M. on

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Nothing

Natnisha B. on

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winston G. on

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At time of contract signing, dealer said injore brake light and buzzer.Dealer was 2 blocks from my shop. Loaded truck headed out of town almost immidaiel getting on interstate. When I got 75 miles away and got into intown traffic, realized truck was very difficult to stop. Normally on that size truck, if you hit the brakes, it throws you throws you towards windshield. This truck was very slow to stop....like 12 truck lenghts to stop going 50mph. If i had a way home, I'd left on the side of roads. Truck was clean but unsafe to drive

Ayesha E. on

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Beth was awesome. The only thing she could do to improve for the next customer is to let them have it free and we all know thats not happening. She was great and Uhaul should be thrilled to have on their team. Great location, customer service and the darn truck talked to me. I though I was knight rider uhaul style. Thanks

David C. on

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SANDRA K. on

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Maria C. on

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Natalie L. on

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Zachary B. on

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Steven F. on

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Michael S. on

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Admittedly we dropped off the truck on a Sunday but it was primarily an off-site storage facility with no area in which to leave a U-haul truck. Some vans were just left on the lawn and we managed to squeeze our truck next to a gate,

Kennette D. on

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WILLIAM C. on

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Rental agent, Bill, was very friendly and professional!!

cheryl B. on

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Everyone that I spoke with throughout making the reservation and picking up my equipment and dropping it back off we’re friendly and knowledgeable. I highly recommend using them.

DEBORAH B. on

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Vinson S. on

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Location was closed

Susan S. on

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10’ u hauls need ramps.

Marc B. on

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Nothing really..... was a well tailored ecperience.

AJ R. on

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The woman we dealt with was very nice.

Rachel M. on

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I received great service from this UHaul location! Thank you! :)

Angela W. on

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Maria C. on

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CHARLES H. on

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Alex K. on

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CRYSTAL M. on

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The guy there was very helpful even though I had to settle for a much smaller truck than I initially reserved. He really made the process as painless as possible.

Ghirmay A. on

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Great

ronald V. on

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Ryan S. on

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Mikaela C. on

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Neil L. on

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Nothing. Customer service was phenomenal and will likely utilize this location exclusively.

victoria K. on

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It was a very Nice location. The Truck ran rough. However that was no fault of customer service personnel of Uhaul. The Agent even called ahead to see where I should drop the Truck off at. Thank you so much!!

DEREK M. on

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Those folks were very nice. Pretty easy transaction.

Alan H. on

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Shanequa V. on

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Reginald V. on

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JAMES K. on

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Steven R. on

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make website easier or customer service telephone accessible. called 5 times and waited over 1 hour on hold, unacceptable;e and frustrating.

Mary B. on

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I was initially scheduled to pick up in Uptown Charlotte not convenient at all and called and complained, they changed me to a closer location and bigger truck. The truck was low on steering fluid and very hard to drive. We had to put more in 1/2 way to destination.

Jeff T. on

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Bob and Ella were great. The equipment was in fantastic condition and clean.

Kim A. on

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Bob!! He is a wonderful face for U-Haul!

URSULA W. on

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Mack K. on

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All went perfect for a 2 hour van rental. By registering ahead of time, it only took about 10 minutes to leave with the van. Great experience at this location! The attendant was especially nice and efficient!

Chip C. on

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Bob could not have been more helpful or easy to work with.

Zach B. on

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Davonne S. on

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Clarence S. on

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Thank you Ms. Stokes

SHACOVIA G. on

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James S. on

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TAYLOR H. on

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The gentleman who helped me rent my truck was beyond accommodating. I was very grateful for such a pain free experience during a stressful move. I will definitely return to this location in the future and would refer my friends and family. Overall a very positive experience!

Van W. on

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The battery had to be jump started 3 times. The vehicle was clean and drove well. The battery not holding a charge was a nuisance.

AMBER O. on

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April H. on

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Applies to Uhaul, not to the pickup location I used: Inform a customer ahead of time if you need to change their pickup location. My location had to be moved 3 times- very frustrating

Takeyia H. on

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Horace M. on

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jon J. on

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ROBERT S. on

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Richard S. on

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Rod H. on

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MARTIN W. on

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Wade B. on

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The staff was extremely nice and accommodating. I would recommend them to friends and family.

THOMAS S. on

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It was perfect!

MICHAEL L. on

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David Z. on

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Everything was professional, courteous and well functioning!

DAVID Z. on

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Don't see how it could have been improved. Met my needs in a very professional and courteous manner.