Customer Reviews for The Shop Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Shop Automotive

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Dale H. on

Rating:

Very poor communication between U-Haul and their location and with me. I contacted my preferred location only to find out that they knew nothing about my reservation. I contacted 1-800 Go Uhaul to find out that my location was changed. When I tried to contact them there was no answer. When I arrived to pick-up the truck there was no one there. Luckily, someone came by and contacted the owner.

Jovan M. on

Rating:

My issue is not with the location! It is with Uhaul!!!!! I was overcharged and waiting on an email response and resolution.

leigh B. on

Rating:

Great customer service!! Would recommend this place to anyone, Il be going back!! However, maybe some kind of discount or reward system for a customer who uses uhaul services multiple times, in a certain amount of time, or reffers friends also, that would be really great. I would absolutely use the service much more..

Barry W. on

Rating:

No one working when I returned the truck. I tried to call u haul customer service for assistance and gave up after being on hold for over 30 minutes

Kirk B. on

Rating:

Customer did not leave a comment.

kayla S. on

Rating:

Customer did not leave a comment.

on

Rating:

I ordered the truck online along with 2 mattress bags. When I picked the truck up at this location they did not give me mattress bags but gave me furniture pads. I did not need furniture pads and did not use them. My card was charged for the mattress bags but I did not get them. I would like to have the bags shipped to me at no cost or my card reimbursed for the price of the bags that was charged.

Tod H. on

Rating:

Customer did not leave a comment.

Arezo A. on

Rating:

Keep it up!

lisa C. on

Rating:

Customer did not leave a comment.

Karen D. on

Rating:

Was easy hassle free. Thank you U Haul !!!

Michael M. on

Rating:

Get on the ground, stay on top of Steps in operations in the field. Also, retrain manager tod in my district with customer psychology.

John P. on

Rating:

Customer did not leave a comment.

jack L. on

Rating:

nothing

VIET MY KONG N. on

Rating:

Customer did not leave a comment.

Jack S. on

Rating:

Customer did not leave a comment.

Jason N. on

Rating:

We were charged $50 for cleaning the back of the truck and the cab of the truck. We were told there were straws and ketchup in the cab. We had absolutely no food in the cab of the truck!!!! This was done by the previous renters and obviously wasn't checked when it was returned.

DAVID AND AIMEE H. on

Rating:

When we picked up the truck it had trash shoved under the seats and was dirty, and we had to drive to a different location to pick up the tow trailer we rented. But the staff was very friendly and helpful.