Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great place to have storage. Staff is friendly and helpful. Location is secure. I would definitely use The Storage Place again.
No dumpster for public use, charges unfounded fees for clean up after the move out (2 boxes we left behind full of live baby rats and rat feces from their facility that ruined some of our belongings) $50. Charged an extra months rent after I had called and told them I moved out and had paid for Dec. moved Dec 17th and called and told them I moved Dec 21st. Then never attempted to give me a bill, but had already turned it over to collections on December 23rd with December being already paid!!!!! 🤬🤬🤬🤬 Never again!! Writing my google review next!!
The employees were very professional and polite.
The young man was very informative and polite.
It wasn't clear ahead of time that I could do after-hours drop off. This would have been very helpful information.
Very nice people & helpfull
Great people helped every way they could. Polite super friendly.
n/a
Told me I was at wrong location for drop off. But I was at the location on contract. Got a phone call 2 days later asking me why I haven't return my trailer I rented. Call the return location and they had no idea what I was talking about.
I always felt safe when accessing my storage unit. Richard and Margaret were helpful and friendly. I appreciated the reminders to pay my rent. I will definitely recommend this business!
Outdoor/non-climate controlled units are not camera protected. Cost went up almost 30% when sold to new owner. $41/month for a 5x10 is too much.
After the change in Managm supposed to be a pro rated pay for the month of October. But I got told they will not pro rate. I HAVe to make my payment 1st of the month, even I was not due by 10th.
Their customer service is amazing. My mother in law was in the hospital and we completely forgot about the payment. They waived our fee and let us pay with no penalty. Always sweet and courteous
I had a large very clean climatized unit rented for 8 years. A light layer of dark gray mildew got on the tops of my things not wrapped in cellophane. Things wrapped in cellophane were fine.
Was holes in wall and went to check on it and was flooded on all boxes.
The staff was always helpful and friendly through out the years I kept a unit there.
