terry L.
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Customer Reviews for The Tobacco Store
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of The Tobacco Store
Joey L.
The rear compartment smelled like horse manure and the cab area very sticky with something. Need to spend alittle time on cleanup
Jonathan S.
I paid and confirmed my booking a day in advance. They rented my Uhaul to someone else an hour-and-a-half before I got there and I had to either drive 40 min to get another 15' truck or settle for a 10' one, which was barely big enough for my belongings and did not have the furniture pads I ordered and was billed for (twice, since they obviously weren't there when I returned the Uhaul either).
Lloyd S.
I was scheduled to pick up at 809 North Broad Street Monroe, Ga at 4 pm on Thursday. When I went to pick it up the guy had rented it out for the day a to be returned by 4 but at 5:30 it had not been returned so I requested he call U-Haul. It was then I was sent to Mount Vernon to pick up the truck which was 8 miles away.No problem with U-Haul but the guy at 809 N.Broad is a disgrace to U-Haul. He is rude and acted like it was my problem not his.
john H.
Improve the transaction time and ensure data entry is correct. I spent in excess of two hours with the pick up and return process, only to be over-charged by 100 miles.
Eric F.
For the store, have your associates trained on how to handle Uhaul pickups and returns. For the uhaul company, be better at changing reservations. Don't call me 15 minutes prior to my scheduled pick up to tell me you've changed my reservation to another location. You should know this info earlier than 15 min prior to scheduled pick up time.
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