Customer Reviews for The Tobacco Store
(U-Haul Neighborhood Dealer)

32 reviews

544 Mt Vernon Rd NW   Monroe, GA 30655

(770) 207-4668

Location Hours

  • Mon-Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(770) 207-4668

544 Mt Vernon Rd NW
Monroe, GA 30655

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

paige G. 
Rating:
3.0

When I arrived to turn the truck in the U-Haul and the combo gas station had no gasoline. I had to drive several miles to fill up the tank and then return to leave the truck. Just inconvenient and time consuming.

Brant C. 
Rating:
1.0

Was way overcharged for price I was quoted when I reserved by phone with 1-800-UHAUL! Place of business hadn't the first clue as to how to write up the order, didn't wanna see my reservation number I had and gave me no paperwork or receipt whatsoever when I paid and left! Very unsatisfactory behavior and overcharged by 55.00!

Kevin P. 
Rating:
3.0

The dolly and blankets were not in the truck

Robert R. 
Rating:
5.0

Customer did not leave a comment.

OTIS P. 
Rating:
3.0

Customer did not leave a comment.

LINDON C. 
Rating:
4.0

Customer did not leave a comment.

LON M. 
Rating:
4.0

The service people were great. It was a bit out of the way but they were very nice and even when the person returning the truck was running late they made me feel important, not a burden.

Becky S. 
Rating:
2.0

It's a gas station, the only employee on duty did not know how to accept uhaul return. Had to wait for person to come in for next shift. She did know what to do and took care of the return. My son in law had the same issue the next morning at his 8:00 am return time, only the person that knew how to do it did not come in till 2:00 pm, so my son in law got a call from uhaul stating he did not return on time.

Justin S. 
Rating:
4.0

Customer did not leave a comment.

Silvester C. 
Rating:
3.0

Customer did not leave a comment.

Byron G. 
Rating:
5.0

Customer did not leave a comment.

Devon N. 
Rating:
3.0

Really busy and the person who deals with uhaul was not in the store. But the stores attendant called and they got the turn in done!

Darrell D. 
Rating:
4.0

(1) Don't change pickup locations at the last minute. This location was 28 miles from the one I chose, and the Lyft ride cost about $30. (2) Have all the equipment I reserved present in the truck at pickup. I had to go to another Uhaul location to get furniture pads and a furniture dolly, and they didn't have a furniture dolly, so I wound up using a skateboard. Thanks for that.

Jesse C. 
Rating:
4.0

Took 45 minutes to get the truck due to the website's error message. Engine light was on the whole time. Had family and friends waiting. Probably will never use UHaul again. I shouldn't have been charged at all due to this experience

Reese F. 
Rating:
5.0

Customer did not leave a comment.

PAUL T. 
Rating:
3.0

Customer did not leave a comment.

terry L. 
Rating:
5.0

The rear compartment smelled like horse manure and the cab area very sticky with something. Need to spend alittle time on cleanup

Joey L. 
Rating:
4.0

Customer did not leave a comment.

Mason R. 
Rating:
3.0

Customer did not leave a comment.

HOWARD S. 
Rating:
1.0

I paid and confirmed my booking a day in advance. They rented my Uhaul to someone else an hour-and-a-half before I got there and I had to either drive 40 min to get another 15' truck or settle for a 10' one, which was barely big enough for my belongings and did not have the furniture pads I ordered and was billed for (twice, since they obviously weren't there when I returned the Uhaul either).

Jonathan S. 
Rating:
5.0

I was scheduled to pick up at 809 North Broad Street Monroe, Ga at 4 pm on Thursday. When I went to pick it up the guy had rented it out for the day a to be returned by 4 but at 5:30 it had not been returned so I requested he call U-Haul. It was then I was sent to Mount Vernon to pick up the truck which was 8 miles away.No problem with U-Haul but the guy at 809 N.Broad is a disgrace to U-Haul. He is rude and acted like it was my problem not his.

Lloyd S. 
Rating:
4.0

Customer did not leave a comment.

Britt W. 
Rating:
5.0

Customer did not leave a comment.

Myleka R. 
Rating:
4.0

Customer did not leave a comment.

Laquita J. 
Rating:
5.0

Customer did not leave a comment.

Deanie B. 
Rating:
1.0

Customer did not leave a comment.

Felicity R. 
Rating:
2.0

Improve the transaction time and ensure data entry is correct. I spent in excess of two hours with the pick up and return process, only to be over-charged by 100 miles.

john H. 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
3.0

For the store, have your associates trained on how to handle Uhaul pickups and returns. For the uhaul company, be better at changing reservations. Don't call me 15 minutes prior to my scheduled pick up to tell me you've changed my reservation to another location. You should know this info earlier than 15 min prior to scheduled pick up time.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

Sean Q. 
No reviews have been submitted for this location.

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