Customer Reviews for The Ugly Duckling

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Ugly Duckling

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Robert Ray W. on

Rating:

Truck was fine, however if person is over 6’ tall there is no leg room.. it was very uncomfortable..especially for a cross country trip...also none of the charging stations worked for cell phones or laptops... Am/Fm radio was good & a/c worked good too.. Overall it was fine for the money spent.

Michelle B. on

Rating:

Customer did not leave a comment.

Bridget C. on

Rating:

Sent very detailed text explaining how to drop off. Very easy process! Followed up with another text after drop off.

Gary S. on

Rating:

Customer did not leave a comment.

Jeff F. on

Rating:

Customer did not leave a comment.

Thomas S. on

Rating:

THE UGLY DUCKING IS WHERE I ALWAYS GET MY VANS WHEN I NEED IT. THE GUYS THERE ARE ABOVE EXCELLENT!!! I WOULD RECOMMEND THEM TO ANYONE. THEY ALWAYS TRY TO MAKE THE WHOLE PROCESS AS EASY AND QUICK!! THEY SHOULD BE THE EXAMPLE OF HOW A COMPANY RUNS. THEIR CUSTOMER SERVICE IS ONE IN A MILLION !!!

Jerry A. on

Rating:

Customer did not leave a comment.

nick e. on

Rating:

Customer did not leave a comment.

FRANCIS M. on

Rating:

I will continue to rent from this location. Very nice.

Ryuichi I. on

Rating:

Customer did not leave a comment.

Patrick C. on

Rating:

Customer did not leave a comment.

Derek S. on

Rating:

Customer did not leave a comment.

Samuel L. on

Rating:

Customer did not leave a comment.

Xiangyu W. on

Rating:

Customer did not leave a comment.

Jessica C. on

Rating:

The price match feature to the service provided was a life saver!!!

Colten D. on

Rating:

Customer did not leave a comment.

Mohamed K. on

Rating:

Customer did not leave a comment.

Mark S. on

Rating:

Customer did not leave a comment.

Michelle H. on

Rating:

Customer did not leave a comment.

W Lee M. on

Rating:

A wonderful experience everytime I use a truck from this Location...I would recommend this location to all who ask!!!

Jonathon H. on

Rating:

Customer did not leave a comment.

Justin M. on

Rating:

Customer did not leave a comment.

bob h. on

Rating:

I need to know why I was charged 57.24 extra on my credit card I was told when I turned in all was good I filled with gas I only went 80 miles of my 100 And turned in 12 hours early Please help Bob

john d. on

Rating:

Customer did not leave a comment.

Kevin P. on

Rating:

The drop off location was a fenced gravel lot. The location is very close to University of Kentucky. I like the ability to drop the trailer and text a photo. Hard to rate the experience since all I did was drop off the trailer.

Jeffrey H. on

Rating:

Customer did not leave a comment.

Victoria D. on

Rating:

The location had an old odd smell. The truck was old.

Frederick P. on

Rating:

The young man who did our rental was very professional and friendly. Would highly recommend the ugly duckling and U-Haul to our family and friends. Thank you for making our move easy.

Edward H. on

Rating:

Customer did not leave a comment.

Tameisha B. on

Rating:

I might have recommended this location if I ever planned on recommending u-haul again, but after my experience (not this store's fault) I will NEVER give u-haul a penny of my money or the courtesy of even a recommendation after this.

Vicky C. on

Rating:

Customer did not leave a comment.