Customer Reviews for The Ugly Duckling

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Ugly Duckling

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Derrick C. on

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This was the second time we have reserved a truck from this location and both have been excellent. The representative was very kind and even went the extra mile to ensure that we had a good vehicle and enough mileage to get to our destination without accruing any additional mileage fees. He is an outstanding representative for Uhaul. We were very appreciative of him taking the extra care.

Scott P. on

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Tim U. on

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It has been years since I have had the need to rent a vehicle and I was more than satisfied with the experience. With very short notice, I needed a pickup truck. I called Ashley Wheel and Tire as they had one in their fleet. However, it was not available. Luckily, I was talking with Dan and he went out of his way to find one at The Ugly Duckling store. Dan then set up the rental for me and gave me directions to the Ugly Duckling. I had never heard of the Ugly Duckling and was unsure of what to expect. But, in less than an hour after talking with Dan at Ashley Wheel and Tire, I was driving off in a Ford F 150 from the Ugly Duckling. But, the customer service I received from Dan at Ashley Wheel and Tire didn't stop there. I was met at the Ugly Duckling by Maverick and he took care of my rental paperwork and made sure I was aware of the features on my rental. Returning the vehicle was just as easy. Maverick was busy with another customer and said he would e-mail my receipt. Which he did soon after. My receipt was accurate as expected. I cannot say enough about the high quality customer service extended to me by Dan and Maverick. You have gained a customer for life. Thank you.

Robert Ray W. on

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Truck was fine, however if person is over 6’ tall there is no leg room.. it was very uncomfortable..especially for a cross country trip...also none of the charging stations worked for cell phones or laptops... Am/Fm radio was good & a/c worked good too.. Overall it was fine for the money spent.

Michelle B. on

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Bridget C. on

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Sent very detailed text explaining how to drop off. Very easy process! Followed up with another text after drop off.

Gary S. on

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Jeff F. on

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Thomas S. on

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THE UGLY DUCKING IS WHERE I ALWAYS GET MY VANS WHEN I NEED IT. THE GUYS THERE ARE ABOVE EXCELLENT!!! I WOULD RECOMMEND THEM TO ANYONE. THEY ALWAYS TRY TO MAKE THE WHOLE PROCESS AS EASY AND QUICK!! THEY SHOULD BE THE EXAMPLE OF HOW A COMPANY RUNS. THEIR CUSTOMER SERVICE IS ONE IN A MILLION !!!

Jerry A. on

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nick E. on

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FRANCIS M. on

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I will continue to rent from this location. Very nice.

Ryuichi I. on

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Patrick C. on

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Derek S. on

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Samuel L. on

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Xiangyu W. on

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Jessica C. on

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The price match feature to the service provided was a life saver!!!

Colten D. on

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Mohamed K. on

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Mark S. on

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Michelle H. on

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W Lee M. on

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A wonderful experience everytime I use a truck from this Location...I would recommend this location to all who ask!!!

Jonathon H. on

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Justin M. on

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bob H. on

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I need to know why I was charged 57.24 extra on my credit card I was told when I turned in all was good I filled with gas I only went 80 miles of my 100 And turned in 12 hours early Please help Bob

john D. on

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Kevin P. on

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The drop off location was a fenced gravel lot. The location is very close to University of Kentucky. I like the ability to drop the trailer and text a photo. Hard to rate the experience since all I did was drop off the trailer.

Jeffrey H. on

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Victoria D. on

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The location had an old odd smell. The truck was old.

Frederick P. on

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The young man who did our rental was very professional and friendly. Would highly recommend the ugly duckling and U-Haul to our family and friends. Thank you for making our move easy.

Edward H. on

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