Customer Reviews for The Ugly Duckling

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Ugly Duckling

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JEFFREY B.
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It may or may not be known, but it needs to be made clear that the truck rental price is directly in proportion to the distance traveled. It also should be made known that a bank debit card is required and that a prepaid debit card is insufficient for payment.

KRYSTELLE M.
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Customer did not leave a comment.

Joy B.
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Friendly and courteous.

Jimmy W.
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Customer did not leave a comment.

Candice D.
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Customer did not leave a comment.

CANDACE R.
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Customer did not leave a comment.

Daniel G.
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Customer did not leave a comment.

SUSAN H.
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I always rent there... Great service....

Jacob R.
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N/A, The process was efficient and very helpful

kelly R.
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Customer did not leave a comment.

Tara S.
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I was warned not to go to that location or to even use Ugly Duckling but I tried them anyway because of the rates. Sad to say I was over charged on my mileage; which was why I was told not to go there in the first place

Jeff P.
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Employees were very helpful. Great move!

Adrienne A.
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Customer did not leave a comment.

Larry M.
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Customer did not leave a comment.

EMILY LOU M.
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The man that have me the truck messed my drop off location. Not happy

Carrie T.
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Customer did not leave a comment.

Darryn J.
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Should have a full walk around to verify equipment condition and maybe some a

Ethereal B.
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Customer did not leave a comment.

bruce Q.
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Great people that run this business

FREDDIE C.
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Fantastic experience!!

MARY C.
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Equipment always clean and ready for pick up...the gentlemen is always kind and respectful..very knowledgeable...enjoy using this location...thanks

MARCIA P.
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No improvements needed! The proprietor of this location was great!

Mohanad Q.
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Was very nice service and great truck very clean.

John B.
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Customer did not leave a comment.

Danita Willett J.
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Y'all are outstanding

Keyonna W.
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Customer did not leave a comment.

Freddie M.
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Make sure the rental truck is clean inside and out

W Lee M.
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Very Courteous and Great Service!!!

Thomas H.
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Nothing. I had an excellent experience and both reps at The Ugly Duckling were friendly and efficient.

Glenna S.
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Customer did not leave a comment.

Richard K.
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At first I wasn't sure since it is a small antique store at the end of a residential street, but I liked it after I had time to think about it. I will say the Asian fellow was very respectful and professional. He is a good representative for the company.

Timothy C.
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I had a good experience

Charles B.
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Customer did not leave a comment.

Andy E.
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Customer did not leave a comment.

Yongchi X.
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Customer did not leave a comment.

JC L.
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Charlie B.
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The jack on the trailer did not work properly to raise up for connection with my vehicle. Inhad to pull up on the jack while the attendant cranked it in orddr for the gear to engage and allow the stand to raise up. This took about 10-15 minutes just for us to hook the trailer up.

Jurgen H.
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Friendly workers.

Syed A.
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Customer did not leave a comment.

Vickie S.
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Customer did not leave a comment.

Reginald W.
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Very friendly and helpful customer service. Equipment clean and in excellent condition.

Scherer B.
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Awesome job

Brenton H.
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Doing a great job, very friendly, helpful, and ready to help.

amy C.
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This was not our selected location for pick-up.The first preferred was changed without any notification. Then the person delivering the truck to new location did not leave the keys. The owner was not remorseful or helpful. Your representative, Stacey, in Louisville, saved the day. She was responsive and helpful. She is a rock star and deserves recognition!

John G.
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The original U-Haul location that I was assigned to return my auto transport turned me away without any notice saying their lot was full. I had to hold on-line on Saturday, August 15 for 45-minutes to connect to a representative who re-dispatched me to the Ugly Duckling. Here, I was greeted with speed and respect.

Tai B.
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NA

Cheryl S.
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I would recommend to a friend IF they were going to drop off during business hours. Difficult to find a place to return the vehicle. Tight space. Easy drop off procedures, drop boxes clearly marked.

Timothy M.
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This location offers outstanding personal service, clean trucks and always “goes the extra mile” ! Thanks!

William D G.
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Customer did not leave a comment.

Daniel M.
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Customer did not leave a comment.

Rachael T.
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Customer did not leave a comment.

Gwendolyn F.
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The attendant here was super friendly, checking if we needed to change pickup time or vehicle without additional cost. Super flexible and helpful! Much appreciated! In spite of the store location appearing to be in an awkward spot, it was very easy getting in and out. Cool antique shop as the base was a bonus for browsing!

Coritta R.
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Quick friendly check in. Great staff. Caucasian Gentleman from office helped me park and gave me pointers on returning uhaul.

Courtney L.
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Customer did not leave a comment.

GORDON B.
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Best service for a drop off I have ever had.

Gloria R.
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Second time I have rented a trailer from this site. Excellent service and would use them again.

HOAN D.
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Customer did not leave a comment.

Heather C.
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Amy G.
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richard D.
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elizabeth H.
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Location is fine but the employee was rude. He stated “I don't know why you were allowed to rent a truck from this location because we close at 4 and I don't get paid to come back in here and clean the truck after hours and have it ready for the next day” As I told him... not my problem. He needs to discuss this with his employer.

karin W.
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Customer did not leave a comment.

Charles G.
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Alexander C.
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Not charge 73 cents, when the marked price is 69 cents.

David B.
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Quick and effecient. Nice to work with.

Muge C.
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Thank you so much for detailed instructions and being patient with me. I was very nervous and scared but he was very nice to calm me and make me feel ok. Everything went so smooth.

Richard R.
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Customer did not leave a comment.

Melissa C.
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Jay H.
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Extremely helpful and friendly! Thank you

John M.
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The equipment was remote and one had to follow a Uhaul employee to the location

steve K.
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Customer did not leave a comment.

Nicholas R.
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Customer did not leave a comment.

Andrew D.
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Sandy B.
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Staff friendly and accommodating

Sandy B.
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Very friendly and accommodating

Omer C.
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Customer did not leave a comment.

Min yeang L.
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Quick service. The 10” truck is clean, Sanitized, and well maintained! Very impressed. Will rent again from this location.

Mary F.
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Customer did not leave a comment.

Alex C.
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Customer did not leave a comment.

David N.
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The young man who runs the U-Haul operation there is incredibly professional, efficient and reliable. When in Lexington, this is the only truck rental I use. Highly recommend.

WILLIAM B.
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Customer did not leave a comment.

Collin C.
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Customer did not leave a comment.

Makenna W.
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Once again, great customer service and wonderful products. Thank you!

Kenneth F.
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The young man who assisted us was professional and courteous.

Keeneland K.
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Customer did not leave a comment.

Makenna W.
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The sales representative was very helpful and nice throughout the whole process. And he even helped me make another purchase at the store! Great service and will always go to this location for any of my U-Haul rental needs. Made the whole moving process much simpler and more manageable. Thank you!

Steven Z.
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The staff were terrific and efficient. The truck was in fine condition and very clean.

Ishmael S.
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Very friendly and helpful. I was originally scheduled to pick the van up at another location and six (!) vehicles had not been returned so there wasn't one for me there, potentially leaving me with a very big problem. But this location was able to help me and I appreciate it very much.

Irene G.
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Customer did not leave a comment.

Terresa H.
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Customer did not leave a comment.

Bryan W.
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Customer did not leave a comment.

MARGARETMELINDA S.
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Customer did not leave a comment.

Steve P.
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Customer did not leave a comment.

Mark S.
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Christopher C.
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Jeff N.
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Charles N.
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Everything went perfect from the pick up to the return. I will definitely go back the next time that I need a truck.

Samuel L.
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Customer did not leave a comment.

Jeffrey Thomas N.
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Customer did not leave a comment.

Thomas B.
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We dropped the truck off after hours at night on a Sunday. The store seemed well kept and clean. The key box was easily visible and easy to use. However, I might hesitate to recommend this location because it seems to possibly be in a part of town not as safe as some other parts. Also there was not much parking available.

No reviews have been submitted for this location.

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