You have to wait for the gas station attendant to assist you in between customers. Then, we were told to hook up and pull to in front of the station so he could take pictures. When I stated we didn't know how to hook it up, he said he was the only attendant and had to be available for the customers. As we were attempting to figure it out, he ended up coming out to help, but didn't seem to know what he was doing either and was going to throw out the rubber piece that goes on the hooks. We had to YouTube it and fix it ourselves.
Anna L
Customer Reviews for Thomson Food Mart Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the young man was very efficient. he was in charge of a lot if places and customers . I never felt neglected or unimportant. he was polite and very helpful. thank you I would recommend this place to others .
Deborah JThe employees had no idea what they were doing. It took me an hour into my rental time to get the keys and get going because they were so confused. They assured me I’d be getting at least $100 of my deposit back which was incorrect, they didn’t know any details and were rude when picking up the truck because they were frustrated with my continued questioning. I wanted to be sure and although they were assuring me they were still incorrect. I don’t recommend this location to rent out uhauls until their staff is better trained on the pick up, return, and deposit information. The truck was clean and well running. We had no issue with equipment.
Emily FThe tread on one of the trailer tires was pretty worn.
James B