Customer Reviews for Todds Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Todds Service Center

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Scott L. on

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Lawrence P. on

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Carla D. on

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Didn't hook up the car on the tow trailer correctly. Chains were not around axle and one tire harness came off. Lucky we didn't lose the car or our life.

Jasmyne R. on

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Be sure the dollies are on the truck

Leon T. on

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They did not have my reservation when I arrived. But they did a great job of getting me into a truck in a timely manner. Thanks to all involved.

ana R. on

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JENNIFER D. on

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Christine B. on

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Baylee was the best!! He helped me after another U-Haul that is on Kell in Wichita Falls turned me away after I made a reservation over the phone. When I showed up they had canceled it and the manager David was extremely rude! I got there at 6:40pm. I called before I came because it was close to closing time. My understanding was my phone call was sent to overflow or something which I wasn’t aware of tell I got to the location. Everyone but David the manage was willing to help me but David wouldn’t let them help me. David said he could get the other manageer up stairs to tell me the same thing. Didn’t know there was an upstair????? Anyways thank you Baylee for everything and for your girlfriend for reaching out to you.

Bradley H. on

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I do have complaints about the customer service of the uhaul moblie phone number i had an issue getting the uhaul door to close and the first 3 times i called the people who helped me disconnected on there end before i was helped so i was stuck for another hour untill i got ahold of a man who took care of me and then it took one more houe after that to get the service to fix the door. very inconvenient and frustrating that the first 3 people i contacted at uhaul did not help me.

Victoria S. on

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Excellent customer service! Will refer everyone here. Thank you.

DONALD F. on

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Andrew W. on

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RAYMOND F. on

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great people to deal with

roy R. on

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Steve P. on

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The two gentlemen at this location were both amazing. When our towed vehicle would not start they helped us get it off the tow dolly. Service was excellent from start to finish and no surprise charges!

ROBIN W. on

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Ray was great! I will rent from him next time for certain!!! Thank You Ray and Todd's!!!

MARTIN O. on

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Richard R. on

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ronnie N. on

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AWTRY J. on

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Danny D. on

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Kimberly D. on

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Cody W. on

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My complaint is not with Todd's or Weaver's. I did not appreciate the fact that my reservation was moved and I was never notified. A waist of two hours and I lost my loading help and had to load it myself. I am in serious pain and trying to drive three hours away at 9pm. Great customer service guys.

Christina B. on

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Janice A. on

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