Customer Reviews for Transcanada Automatic Truck Wash

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Transcanada Automatic Truck Wash

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Barry H. on

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Super friendly, knowledgeable, and efficient staff.

Scott K. on

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Customer did not leave a comment.

Rheann H. on

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truck was not clean on the inside

donald k. on

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I used the after hours drop-off option and thus had no contact with the staff or access to the facility.

Brian D. on

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Richard W. on

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All good !

Sharon J S. on

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I'm happy the way it is

Pamella F. on

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Customer did not leave a comment.

Sasha A. on

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There was quite a bit of frustration with your Point of Sale system - they had a specific name for the website - can't recall what it was but it did not work very well at all. It took me 30 to 45 minutes to check in - Nothing to do with the personnel at the pickup location. Please note that there are google reviews for this pickup location indicating the same issue/frustration.

Chris K. on

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melvin h. on

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wendy g. on

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Brendan S. on

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Wendy F. on

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When I was doing paperwork at pick up location, girl didnt really know what she was doing. 1. Got me to sign that gas fuel was where it was. It was not. However, I did not take a pic so its my word against hers. It was at 1/2 tank at best!!! 2. Truck cab was so dirty, coffee dried and spilled everywhere. Was not clean at all. 3. Uhaul rep actually said: oh man, I would never rent from uhaul, I have heard horror stories about people's experiences renting these trucks. 4. Actually told me: I dont think I have ever checked a truck when it comes back. IE: for cleanliness, damage, fuel etc.... I couldnt believe she was telling me this stuff. I have used Uhaul many times but after this I will not. And I will not recommend. Ever. The fuel thing is the most frustrating. I feel I got ripped off. But my bad, I didnt take a pic. It would be nice to get discounted somehow. Please I would like a response.

ALI J. on

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Cool people, would recommend them everyday !

dave w. on

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Krystal K. on

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The truck is beat up. All the lights on the dash were on. We were afraid we weren’t going to make it. Service your equipment.

Sarah W. on

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Joseph T. on

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Overbooked truck rentals.

Sarah W. on

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The price the told me it would be was less than when I received my e receipt.

Breanna L. on

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We had rented a 20ft truck and I confirmed pickup for 12 noon on November 1st, as that was the day we had to move out of our apartment. We arrived at noon to pick up the truck but it had not yet been returned from the previous customer who was scheduled to bring it back at 10am. We waited nearly 4hrs for the truck to arrive and we paid the $100 and carried on to moving, scheduled to bring the truck back at 1pm November 2nd to the same location. While paying I had asked if the refund of money would need to be put on the same card or if cash was able to be given in return (my mom paid for the truck while she was in town but wouldn’t be in town the following day when we had to return it) and I was told it could be

Ralph H. on

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The people at this location were friendly and efficient. No improvement necessary.

Audie V. on

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Glenn M. on

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Very friendly service.

Blaine P. on

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Mike H. on

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Horrible service from this dealer. Over charged me and changed my times with out asking then charged me because I had not returned it for the time that they changed it to when I said I needed it for 2 days.

pernell e. on

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Trained staff

Shannon K. on

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Bradley A. on

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Barrett S. on

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Jacob P. on

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The equipment was not ready. Ended up having to pay for a electrical connector to connect to my truck because they sent it where the four wire connector and told me that it was at 7. They did a quick light check and forgot to check the running lights I got halfway down the highway to Saskatoon and had to pull over for the night cuz I had no lights. Also I was not informed about how all the straps work and just use the wheel tie downs did not know that they were safety chains that connected from the frame of the trailer to the vehicle in tow.

Nicolae O. on

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Ivan S. on

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Craig W. on

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pinnacle c. on

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roland o. on

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Melissa the customer service rep at this location was amazing to deal with. She helped with hook up and was so great to deal with. I lost my wallet here and she took the time to go outside and look for it and FOUND IT for me. I really am grateful that she took the time in her busy day to do this!

Muhammad Ovais A. on

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Customer did not leave a comment.

Keith K. on

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Fill the unit with gas and I will return full of gas. The unit was filthy and smelled like cow manure. I had to drive with the windows down. I did not have enough time to clean the unit myself. Also I was told when I booked the van I had 500 free KLM's but when I went to pay for the rental I was told it was only 300 free KLM's and was charged an additional $50 dollars. Totally unacceptable. Please call me for more explanation at 306-821-3061.

Carl C. on

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Gavin H. on

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Paul M. on

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June L. on

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ALI J. on

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Friendly and quick

Leonard u. on

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The 6+12 I Wes to pick up ad confirmed was not there to pick up so that gave me a truck foe 3 hrs to move my daughter did not get it all done cost me 2 times the money not the fault of the location that wear good to help me out I think my next trailer should be free

Austin S. on

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Was told Id get refunded for the extra day I was charged for and they denied the refund when I dropped the trailer off.

Alfred N. on

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Elma B. on

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I want $50 sent to me. I wanted a pick up and got a van. I called and they said yes you can get a pick up. I got half of what I needed to get done. Cost me an arm and a leg. I want the $50 sent to me asap. Extremely disappointed. To big of a company owners just lining their pockets.

Theron N. on

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It was the suboptimal U-Haul experience I expected, based on reviews and what other people I have talked to have said. The annoyances: (with U-haul Canada, not the fault of this specific location): (1) The per KM and per day charges changed between the time I looked these up on the internet and when I rented the vehicle. I am disappointed that the U-haul website did not include an indication that the rates were going to go up in the near future. (2) Likewise, the U-haul customer service center representative told me the old damage insurance rate and gave no indication of the rate increase. (Fault of this location) (3) Interior of vehicle not clean. The mat had not even been removed from the van and shaken off. There was also stuff that clearly would not shake off stuck to or in the mat in one or two places. Particularly disgusting was a dirty blob of something, probably either dried grease or mucus of some kind. I bought a cheap tarp to cover the dirty mat for my move. Also annoying was that the floor in the cab was muddy. No big clods, but enough dirt to get a bag or purse dirty if it was set on the floor. The good things: (4) The vehicle had no mechanical trouble. (5) They were fair and good to deal with. They were not picky about me bringing the vehicle back at an exact, to-the-minute time. I ended up putting a lot more fuel in the van than I needed to, and I was given a discount on my rental fee because I returned it with excess fuel. It says specifically in the contract that I signed that they were not required to do that. (6) This location has the longest operating hours in town (including on weekends). Very convenient.

shawn L. on

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Jordan H. on

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Anne G. on

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Tires were bald said my son in law when I arrived at destination. Travelled over mountain pass. Vehicle was suppose to be 10’ and got a 20’. I requested it be in my pickup location and the company had to go get it. Was $200.00+- more than 2 months earlier for same trip. Was at 1/4 tank of gas and I had to top it up.

Kawarjeet S. on

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David F. on

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raymound w. on

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The person on the phone(Isabella?) Was NOT very knowledgeable about the equipment. I asked if the vehicle would seat 2 adults and a child. She told me all the 10 ft trucks seat 3. For the vehicle and it sears2! She also can't understand when I spelled my last name to her as she totally wrote something else down . Not good public relations. She definitely needs more training. Overall was satisfied with equipment.

don g. on

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WILLIAM B. on

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Samantha C. on

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William C. on

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The truck was not ready for us when we got there and had not been sweep out. The furniture blankets we wanted were not in the back of the truck and my wife had to go back to get them. They gave us only 18 blankets but charged us for 24. Then when we dropped the truck off we got charged for 6 missing blankets due to that the pick up location claimed to have given us 24. I would not recommend for anyone to pick up truck for this location as the staff is under trained on how to perform rentals.

Suraj O. on

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Keep on going what you are doing is a best service thanks again

Kelvin K. on

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Was informed the original booking at 08:30 was changed to 17:00 because the van was booked by someone else prior to my booking even though I received a confirmation email. However, the van was untouched on the day I picked it up. Somehow there was a mix up and I still don’t understand how it happened. I had to adjust my schedule and it really affected my weekend negatively.

Daniel M. on

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dominique l. on

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Eltina D. on

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Brian P. on

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The original location of my RESERVED pickup was 12804 50TH ST EDMONTON,AB T5A4H3. I called before 9am to confirm, was told everything was okay. Showed up and they said they had no trailers, and none were available in the city!!! I had to drive to LLOYDMINSTER and pick up a trailer, and the girl in Ddmonton gave me a discontinued number and the wrong address!! I had to call UHAUL to find a new location, and they tried to give me the wrong equipment TWICE! The actual location of Transcanada Automatic Truck Wash Hwy 16 W RR 14 Lloydminster, AB T9V3C2 was great, but the location in Edmonton was ABYSMAL at best. I will NEVER use that location, and likely this company again. There are many other options for trailer rentals I will try. The experience can't possibly be worse.

Noel M. on

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Ian H. on

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cheryl o. on

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tom c. on

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They need more training on the computer program.

kyle g. on

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The girls running the depot on that Saturday were very helpful and very friendly. It was overall a great experience.

Harvey L. on

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We booked a 6X12 trailer online called and confirmed that i was available .They said yes it was available for our moving day. upon pick up we learnt that the 6x12 trailer was confirmed for another customer even tho we called in to make sure.They told us we would get the next best thing available was the 5X8. We had a trailer that was way to small for our needs cause lots of trouble and having to leave things behind as it was getting moved to another town.DO NOT TELL PEOPLE THAT THEY CAN HAVE WHAT THEY ORDERED IF IT IS NOT AVAILABLE. Will never rent with u haul again worst service ever.

andrea d. on

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Adam F. on

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Google directions were wrong as highway access has changed. Need to access from RR 13 or 14 to Spruce Hill Road in behind it. Staff were very helpful and enjoy their job. Great place

Mike P. on

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On time. Everything was clean and in working order. My move went very well. Good job U-Haul.

dean b. on

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Both depots in North Battleford and Lloydminster were excellent. Traffic in Edmonton screwed up 3 times in a row.

james b. on

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brian m. on

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Check fuel prior to pick up Check oil level prior to pick up Check to see if it was properly cleaned prior to pick up

Holly A. on

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Michael C. on

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I booked a 20' truck, and the automated system set me up with a 10' truck. In the end, I got a 12' trailer to haul behind it and both my trailer rental and 400km of mileage was waved, so I was happy. But I had to ask about the trailer after finding out I wasn't getting what I wanted less than 24 hours before pick-up. Those involved in assisting me in figuring out what went wrong were absolutely wonderful. But I am quite unhappy that I was given such short notice.

neil b. on

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Customer did not leave a comment.