Customer Reviews for Tri Village Self Storage Polaris Orange LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tri Village Self Storage Polaris Orange LLC

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Dennis K. on

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The staff was very helpful and got me going in a hurry.

John W. on

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Christopher G. on

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Tonja F. on

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Dale B. on

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Erin N. on

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N/a

Darrin I. on

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Melba D. on

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Excellent customer service.

Allison H. on

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The girl in the store was great - super nice and helpful. Helped me get a refund for the cloths not provided by my pickup location. Great customer service!

Frances S. on

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Everything was great! Receptionist at front desk was verry helpful and professional. It was an easy process to get and return the van.

Pethaperumal N. on

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Breanna M. on

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Bryan L. on

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Abby was awesome! Very helpful and efficient!!

William E. on

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It would have been nice if someone had been there to return the rental but It worked out ok because we followed instructions and did everything online.

Eric B. on

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Nothing, the staff were great

Yang S. on

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Rich N. on

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Check out took more than an hour and 15 minutes and required me to drive to another location to pickup auxiallary equipment. It took longer to check out than it did to do the move. Representative offered to adjust my bill for the inconvenience, but no adjustment was made.

Kenneth B. on

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Waited 30+ minutes to check out the truck.

Mark A. on

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I forget the two men who checked out the truck, but they were very helpful in getting me the truck.

James V. on

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Cynthia C. on

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Dinh P. on

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John D. on

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Matthew L. on

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greg m. on

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Manager & assistant were great - Uhaul had assigned me to a different location the night before so they gave me a different truck at the same price point

Jim C. on

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Erin R. on

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Nothing they were friendly and helpful, fantastic service

James J. on

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Steven P. on

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Friendly business owner/manager. Great experience.

Godfred O. on

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Jason U. on

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The person that I worked with when picking up the vehicle was very professional and extremely thorough.

Matthew P. on

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Kim K. on

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Douglas N. on

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Leslie W. on

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Bob C. on

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Harold M. on

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My experience was was a quick in/out rental. Equipment was clean, fueled, and ready at the reserved time. Would highly recommend this location.

Angela T. on

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Aaron S. on

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Mohamed A. on

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I would think nothing.:)

Rob E. on

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Awesome experience and service! Would definitely rent from this location again!

Michael D. on

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Grant K. on

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The owner was extremely helpful and considerate!

Rick S. on

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Elliott S. on

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Excellent customer service and attention to detail.

Erwin F. on

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Paul C. on

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The 24/7 return app was NOT a pleasant experience. I sat in the lot for about 1:40 min trying to return the truck and there was not Reservation found after using the Live Chat feature with 2 different reps. My email and last name were entered into the system incorrectly so I had to go thru a whole process of updating this. Live chat logs you off if you aren’t active for 3 minutes even though the Live Chat person wants you to do all of these things on your phone very frustrating. Kelvin was very nice and helpful!! Nice new facility and easy check in. Mike was very helpful after calling In this morning after I explained the issues with last nights drop off. Very understanding.

Donn Y. on

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Laura R. on

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Un servicio , excelente. Primero fui a otro lugar y no tenia el truck que yo necesitaba y la persona que me atendio se encargo de conseguirlo. Sin problemas y muy amables Gracias.

Bruce W. on

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Scott L. on

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valinn d. on

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Bachir M. on

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Kevin m. on

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Annmarie S. on

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Bruce S. on

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Attendant didn't offer much information. I had to ask a lot of questions.

Ben W. on

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Dave P. on

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Naresh P. on

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I want somebody to call me 6147838875. - complain

Greg B. on

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Thomas G. on

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Everything went as planned, was given a larger truck because the 17' model had not been returned.

Laura M. on

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Great customer service. Thank you!!

Joseph B. on

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All went well. The customer service was great.

Leigh P. on

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My experience was great. The personell at Tri-Village were very professional. Had my truck waiting and cooling off when I got there.

Todd M. on

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Osmat A. on

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Gay Y. on

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Kathleen L. on

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Great service, great location.

Robin M. on

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Great customer service!

Fredrick B. on

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Very professional service

Tiffany B. on

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Great service from the manager

Glenn D. on

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Lauren M. on

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Dustin B. on

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My U-HAUL experience. • Booked 26’ truck for location that opens at 7AM. Booked movers (not through UHAUL) to start at 8AM. The night before pickup, I get a message that my truck will be at the 8AM location, causing me to waste time with movers onsite. • Pick up truck from UHAUL and ask about the 3 dozen furniture pads and furniture dolly that I also rented. They inform me that they have neither of these things and there’s nothing they can do. • I call another UHAUL location to see if they have pads and a dolly. They say yes, so I drive there. I rent items and pay for them. Go back to collect, and there are no furniture pads! They have none in stock so I have no idea what the UHAUL system does for inventory checks, but it’s not ok. They cancelled the order and refunded this portion. • Truck loaded and I hit the road. I get a phone call later saying that I left a small puddle of a thick liquid in the driveway. Given the location of the fluid not being near the engine and it not being a lot, I continue my drive and say I’ll check it out when I stop for gas shortly. I stop to get gas at 9:45 PM and crawl under the truck to find that in the ten minutes it took to get gas, there is a HUGE puddle under the passenger side rear tire. I call UHAUL and request assistance at just before 10PM. This is a ‘new’ truck with only 26,000 miles on it! • Midnight – the first mechanic shows up and diagnoses a torn seal on the rear axle. He is not able to fix this and calls UHAUL to request a tow-truck. • UHaul calls me at 12AM to say that they are exploring options and likely getting me a tow truck. They call back at 2AM to tell me it will be TWO MORE HOURS until a truck will be at my location. The truck will be towed to my house and then towed away once the truck is empty. I voice my displeasure that I’m being told we are towing a truck to my house that leaks grease, so that it can sit in my driveway and leak grease all night. I’m told it’s my only option. I will be able to drive to another location to get a new truck at 8-9AM as an emergency aid truck so that I do not disrupt the schedule of the movers that I booked through UHAUL. • Tow truck arrives at 4AM and tows me to the entrance to my neighborhood, unhooks me and I drive the 0.6 miles to the house hoping the truck doesn’t lock up on me before I get there. I get to my new house at 5AM. • Movers show up and start unloading the truck at 9AM. UHAUL calls at 9:50AM to tell me that instead of getting a new truck, they will send the first mechanic back to replace the axle in my driveway, he will be there at 11AM and it will take him 3-4 hours to finish. He will ‘do his best’ to clean up the existing mess in my driveway and the new mess from replacing the axle. Movers finish at 11:30 and they angrily leave because I have an inoperable truck and they will need to return when the truck is finished so that we can pick up furniture and bring it back. • Truck fixed and the movers meet me at 3PM to load up furni

Todd D. on

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All went well. Thank you for the service!

Zaineb A. on

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Person in charge took time to explain everything.

Peter L. on

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The location put out the wrong truck for us for the 24/7 pickup so we got delayed a few hours before they could get the right truck to us

amanda a. on

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Tiffany D. on

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This storage facility/U-Haul rental location is great! Very clean, well lit and easily accessible. We have previously rented from here, and we’ll rent from them in the future when needed.

Scott B. on

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My rental vehicle needed the windshield cleaned on the inside and outside. There was some buildup of dirt and dust that created too much glare when driving into the sun.

Rayshawn S. on

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Fast, friendly, first class experience.

Lawrence S. on

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Jaspreet G. on

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Great experience and quick check out

Greg D. on

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James C. on

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David Peskin was absolutely fantastic to work with, he was extremely nice, professional and worked with me to make sure I got everything I needed while getting the best deal possible.

PRADEEP S. on

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helen m. on

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Keith N. on

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Very impressed... clean, neat, and personnel very friendly and professional.

Shawn G. on

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Notify me that my Uhaul was not ready, I took an Uber expecting my vehicles to be there since I reserved it three days prior. Upon arrival no truck and then I had to take another Uber to a different location further away, wasting time and they gave me not enough miles considering they sent me out further away in the opposite direction also.

Matt M. on

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Steve G. on

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TOP NOTCH

John R. on

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Friendly and quick

Susan C. on

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Nothing

Tom G. on

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Staff was great

Alejandro F. on

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Greg B. on

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Vi N. on

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I was charged $17.43 for gas, even though I did fill up the truck with $15 gas for driving just 34 miles for the truck rental. The contract says there was 3/4 tank of gas, where as the picture I took of the dash board fuel gauge shows that it was 7/8 full. I credit for $17.43 would be appreciated.

kyle g. on

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Nathan T. on

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Hao F. on

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