Customer did not leave a comment.Joshua E.
Customer Reviews for Triple M Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
they made me drive 50 miles away to get a trailer when I set it up 2 months ahead of timejohn K.
Helpful staff. Great service.Cindy F.
Customer did not leave a comment.Timmy D.
Very courteous and quick to help with the rental process.Doug D.
Customer did not leave a comment.MARY W.
Customer did not leave a comment.Nathan M.
Equipment worked well.Bart K.
Customer did not leave a comment.Christina F.
Customer did not leave a comment.Harry A.
Customer did not leave a comment.Brandt L.
We set the pick-up a week in advance but when we arrived Triple M hadn't done their part. There was no truck set up and we could not get a hold of anyone there. We contacted the number on our reservation and they tried getting a hold of them but NOBODY would answer. It was a VERY cold day and snow was setting in so we were up against that as well as having a full crew to help us move. We were offered an option to pick up another truck 40 miles away, which we did not due to the weather. We were finally able to get a truck at Triple M three hours later.Matthew H.
Get trucks that have tenths spots because I had to pay an extra mile for about 1/10th of a mile or less I didn't even het out of the parking lot before it rolled one mile overJulia C.
You got all your bases covered....at least here in Iowa Falls. Hope it would be that way at every uhaul location.Gary M.
Customer did not leave a comment.Jeff Y.
Customer did not leave a comment.Eric D.
Always helpful and friendly.Doug D.
Friendly environment and very helpful service.Mark P.
Customer did not leave a comment.Dane M.
They were very helpful in doing the paper work to getting us hooked up and on our way.Linsley B.
Customer did not leave a comment.STEVE S.
I delivered the truck when the business was closed, so that wasn't applicable, thank youJAMES W.
Customer did not leave a comment.Samantha K.
Stay the way your are. Friendly and accommodating!Doug D.
Customer did not leave a comment.Eric D.
My car was hit in the parking lot and it appears it was a piece of Uhaul equipment due to the white on my bumperScott C.
Didn't have the utility carts that we reserved but he did add appliance cart to make it right. Didnt' seem to have great idea of what was going on. Gave us the wrong key at first. Little bit of a circus.Cory S.
Customer did not leave a comment.CRESCENCIO S.
Customer did not leave a comment.Jason B.
Great response and serviceJanis S.
Customer did not leave a comment.Deng X.
Nice people. Very helpful. Have used them prior and will continue to use their U-Haul service.Doug D.
Customer did not leave a comment.Marsha W.
They were able to reroute my reservation without major hassle. the original location did not have what I needed and optional location was conveniently located.Enrique M.
The persons at Triple M Auto were helpful and provided the trailer that I needed when needed.Craig B.
Customer did not leave a comment.John D.
Customer did not leave a comment.John R.
Customer did not leave a comment.Michael W.
Return was fine, on the other hand, it took me 7 hours total on the phone trying to rent one! Most of the time on hold and no answer! They lied to me when I reserved it saying the cost would be $193 + 5.00! When I went to pick it up the cost was $380 including deposit! Uhaul sucks, never again!MARVIN D.
it would be nice if u had more drop off placesLadonna M.
Hard to find the shop - it's around the back of the building. Staff very friendly. Thought I had a burnt bulb problem - she was quick to help, but it turned out my vehicle didn't sense the LED lights and thought the bulbs were out, but everything was working fine. Easy pickup and drop off.John C.
The trip from Iowa Falls to Davenport went fine. Once we dropped trailer off in Davenport we were informed that the trailer was not hooked up correctly and the component that is supposed to be tightened to the ball of the hitch was not. The guy said we could have been killed and other motorists as well if trailer would have come unhitched. Unbelievable!!!!!James R.
Customer did not leave a comment.Brandt L.
Excellent customer serviceKelley B.
Be the same way like do...Carlos C.
Customer did not leave a comment.Robert T.
Excellent service, Mark was very friendly and respected the COVID guidelines. Went over and above helping with the process.Sheba S.
No one was around when I dropped off. A bigger Dropbox would be helpful it took me along time to fit my key and papers in that little box because it was already full. Pickup location workers were very nice.charlene H.
Very customer friendly. Quick and easy in, out and drop off. Will use this location again.Kevin B.
Thought it would be no contact with anyone, but had to make contact to get the key.Dylan M.
Customer did not leave a comment.brad N.
Customer did not leave a comment.Rachelle M.
The 26 foot truck that I used only has 14,000 miles on it and it is way out of alignment I guess they're going to come tow it get it fixedSteve W.
Customer did not leave a comment.BEAU H.
Maybe cary more products like blinkets pads, or apliance dollies. I had great service. friendly staff. very helpful.rory B.
This place looked like an car impound lot. Noone around. Abandoned former store location of Theisens. Signs were not posted very well. Would be nice to acutally have a person check the truck in. The place was sketchy. The online check in process was okay, but not the best.Jennifer W.
Very friendly and professional.George V.
Customer did not leave a comment.Jason R.
They went above and beyond to answer questions, provide assistance and make my experience a great one. Super professional and kind.John S.
I recommend this place here in Iowa Falls, only because there is no other place within 50 miles.Wijitha N.
Customer did not leave a comment.Justin J.
Customer did not leave a comment.ron H.
Customer did not leave a comment.Keith R.
Very kind, knowledgeable and helpful!Annette R.
We dropped off the truck during off hours, in great condition. The next day we were assessed a cleaning fee. I called to challenge it - the location did not take any pictures as proof. The fee was refunded. TAKE PICTURES of everything to protect yourself.Wren H.
No issues with puck upAmanda L.
Customer did not leave a comment.Rebecca H.
Customer did not leave a comment.BRYAN B.
Your trailers really need jacks on the tongue, I rented a 6x12 trailer. It takes 2 hefty people ti lift on to hitch. Maybe smaller trailers you can get by. Had i been dropping this off after hours I couldnt have unhitched it.............Stephen B.
Customer did not leave a comment.Charles R.
Customer did not leave a comment.Heidi E.
Customer did not leave a comment.Patrick T.
Customer did not leave a comment.Paul S.
Very helpful and friendly.Carla G.
Customer did not leave a comment.Trent K.
Great courteous service,will definitely use againJune H.
Customer did not leave a comment.Lucas P.
Customer did not leave a comment.Jay S.
Customer did not leave a comment.Richard S.
Disappointed that this was not the location that I reserved the truck - and the after hours key box did not work - thank goodness the staff happened to come by the office on other business - they got everything worked out. Wish I did not have to go to a 2nd Uhaul location to get furniture pads and dolly. The staff did contact us and tried to help out.Jay H.
Customer did not leave a comment.Gayle B.
Customer did not leave a comment.GARRETT J.
Customer did not leave a comment.Pat N.
Customer did not leave a comment.Harrison G.
He didn't read the comments which ended up costing me time and me getting overcharged. They said I should receive a refund but they were quick to take the money out prematurely but I'm still waiting on that refund. Just not good service.Cassie T.
Had reserved a truck for Waterloo. Was told there weren't any available. Had to go to Iowa Falls to get one. When driving past the Waterloo location there were many similar trucks in the parking lot. Was frustrated that we had to drive 40+ minutes. The people we worked with though were helpful and accommodating, cut some of the cost.rebecca N.
Fantastic customer service!!!!! I will absolutely be bringing my business backBrad H.
Customer did not leave a comment.James J.
Customer did not leave a comment.Dustin S.
Customer did not leave a comment.kenneth T.
Customer did not leave a comment.David N.
Customer did not leave a comment.Jeffrey L.
This was a new u-haul outlet, they need more trucks and trailers. They were happy to get the trailer I dropped.Richard S.
Customer did not leave a comment.DON S.
Customer did not leave a comment.danielle K.
This is twice I've rented from Uhaul in the last 2 years and both times I've had to use equipment that was not what I reserved. It seems that your fleet is not large enough.Amy F.
The location has nothing to do with how I feel... U-Haul made this experience hard enough...I booked the truck 7+ days in advance and I still had to drive a hour...I was compensated miles great but my time is worth money not taking off miles that I wouldn't of had to drive in the first place...just an awful experience I do not believe I will ever use U-Haul unless it is the absolute last result...then again I just might not move if that's the only optionScott L.
Customer did not leave a comment.Austin C.
Customer did not leave a comment.Scott D.