Customer Reviews for Twisted Phoenix Customs
(U-Haul Neighborhood Dealer)

20 reviews

930 E Main St   Crestline, OH 44827

(567) 443-4061

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(567) 443-4061

930 E Main St
Crestline, OH 44827

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Had trouble with the 24//7 app so the worker came back in to set it up and helped me pick up the truck.. thank you to the worker at twisted phoenixes

Davod D. 
Rating:
1.0

Someone was there to assist, but they were too busy to return my vehicle before my return time. They told me to drop the key in the box and they would do it later. I returned it before 10am, but the staff checked it in around noon. So they charged me for an extra day of rental and insurance that I never opted in for. Good thing I took photo evidence that is time stamped showing the truck returned at their location. I had a feeling they were going to try and rip me off. You can't trust anyone these days it seems. Poor poor trashy service. Moving is tough enough. Thanks for the awful experience.

Bryan G. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Quick and friendly staff in and out no hassle

Johnathan H. 
Rating:
4.0

Customer did not leave a comment.

Kimberlie B. 
Rating:
4.0

Customer did not leave a comment.

Tammy D. 
Rating:
2.0

I thought I had been over charged but it was actually a credit, I questioned them about it and it was cleared up immediately! Great service!

JUNE P. 
Rating:
4.0

Customer did not leave a comment.

Daryl B. 
Rating:
1.0

Filed a complaint with u haul concerning this location

THAD W. 
Rating:
3.0

The person was helpful but the place was a mess. Office was cluttered and he was playing x-box when I arrived. It was not a very professional-looking place.

KEVIN ERIC C. 
Rating:
5.0

Nice and friendly people will do more business there again

CHAD C. 
Rating:
5.0

Customer did not leave a comment.

Jackie K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
3.0

Customer service was very friendly and personable. The trailer was available with no issue. I did the online check in which sped up the process of pickup. The facility was fairly easy to find.

Clyde C. 
Rating:
1.0

Well…. This by far was the worst experience I've ever had with uhaul. That hub needs to be removed from that location. I believe someone at corporate should contact me. So I can expound further. You have my email.

JAMES F. 
Rating:
5.0

Everything was great.

Dustin M. 
Rating:
4.0

Customer did not leave a comment.

NATHAN G. 
Rating:
4.0

Customer did not leave a comment.

Tiffany S. 
Rating:
5.0

The people at my location were pretty cool, easy and willing to help me! I did think it was a bit expensive. The rates during the week are definitely better and it's not fair to raise the rates on weekend. I also think the process for renting one of these online is just annoying cause you try to force your customers to add so much stuff when honestly we just wanna borrow your truck. Great customer service but unfair prices and forcing of equipment.

MARISSA G. 
No reviews have been submitted for this location.

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