Customer did not leave a comment.DAWN W.
Customer Reviews for U Stor It
(U-Haul Neighborhood Dealer)
Crown Point, IN 46307
(800 E Porter Street Equipment Location)
Services at this Location:
- Mon-Fri: 10 am - 5:30 pm
- Sat: 10 am - 2:30 pm
- Sun: Closed
Special Operating Hours
- 12/8/2021: 8:00 am - 1:00 pm
- 12/31/2021 - 1/1/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was fine!Jaime H.
Customer did not leave a comment.Aryan A.
Customer did not leave a comment.Laura S.
When calling over the phone to give truck location, give the exact location rather than street only. The street makes a rare turn and unless looking online one may not be thinking about the exact address. Ensure an email with the lock code is sent before arrival and the lock is in good working order.Christopher W.
A little difficult to navigate in this location but good overall.Michael M.
Drop off was terrible. No contact from facility or information in my reservation about specifics of where to drop the truck off at. Address takes you to a gated facility. No answer from facility, online uhaul would not connect to my location despite following the instructions, called uhaul and chose the â€œat my location for pickup or returnâ€ option and it kept erroring out on me and telling me to call back later. Had to come back the next morning and wait for a while after opening hours. Still no answer and left. Finally got a call back from a snarky woman telling me I was supposed to take the vehicle to the back of the facility.Samantha H.
Customer did not leave a comment.Daniel B.
Rep asked if drop off location was ok. My husband was unsure. She suggested other locations without informing him that it added significantly to the cost. I called her immediately to change it back, she told me it wasn't a problem and gave me an 800 number, I was on the phone for 2 1/2 hours, spoke to 4 reps and chatted online with a 5th...They.kept saying they were forwarding me to scheduling...over and over.. I finally gave up.Matthew S.
Customer did not leave a comment.MICHAEL C.
When coming from different time zones I would explain that ahead of time and accommodate for late drop off. Otherwise easy friendly and they definitely get back to all voice messages.Bionca Z.