Customer Reviews for U-Haul Moving & Storage of Brampton W

Rating:

5.0

The customer service was okay excellent

Rating:

1.0

But its to much cost for mile its very bed

Rating:

5.0

very helpfull

Rating:

5.0

I found the check in and check out process a little confusing. I know I could have done self service but there weren’t any signs posted on where to go for self serve or instructions on what to do.

Rating:

5.0

I haven’t rented from U-Haul in decades and I must say I was pleasantly surprised by today’s rental. Everything is so streamlined and easy to understand. U-Haul really has their act down pat !!!

Rating:

5.0

Fast AND good service

Rating:

5.0

V good staff

Rating:

5.0

Amazing coustomer services

Rating:

3.0

Gas tank on the voucher was reported 1/2 but it was less than that when I got it.

Rating:

5.0

From the start of calling the U-Haul booking number to using the U-Haul App . Everything with my booking went well. The truck was ready for pick up in Brampton and the drop off in North Bay was easy . 4 stars 👍🏻

Rating:

3.0

The yard team takes too long to provide attention

Rating:

3.0

I am wondering why I am yet to get the final charge on my account? Why still put a hold on the estimated amount even though I have returned the equipment after 3hours of renting it last night. I did a self check out and my money is still being held. Why???

Rating:

1.0

I was told untrue pricing. No one did a walk around at pick up time. My fuel gauge said it was half a tank or djekn

Rating:

5.0

I put it $30 gas by mistake instead of $10, that I actually use for 30Kms. And returned with more gas, they are supposed to be giving refund for that. But I didn’t get.

Rating:

1.0

Keep polite people to deal

Rating:

5.0

Excellent Service/ Very accommodating/ Well organized/ Friendly Staff/ Well done Team !!

Rating:

2.0

Customer service was very poor and didn’t provide any information

Rating:

5.0

All employees are well educated.

Rating:

1.0

Why is it just one “particular” race of people working at this location? I found it very difficult understanding them and I also found them to be extremely rude and condescending when being asked simple questions. If I could give them -5 stars here I would. Worst experience ever. Never coming back!

Rating:

4.0

great company to work with. would recommend to others.

Rating:

5.0

Every thing is good

Rating:

5.0

I put No on the second question only because the lights were very dim on the trailer, one of the trailers wire was broken. Other than that everything was fine.

Rating:

1.0

Bad service

Rating:

3.0

My car Buick enclave both indicator lights and break lights stopped working after trailer connection was taken off when I returned the trailer today. Please let someone call me at 647 292 0129 to get this resolved. Thanks

Rating:

3.0

customer service is very poor.

Rating:

1.0

Literally worst experience ever. Went there at exact time of 10:30 got the u haul @ 11:15 and they expected me to be back at 12:30. Worst cx service experience ever.They charged me 70 bucks for nothing. Never doing this again

Rating:

1.0

Very bad experience and bad staff

Rating:

3.0

Have dedicated lines for people purchasing supplies, booking reservations and picking up rentals and making inquiries. Standing in one line for all those services is inefficient with limited staff behind the counters to assist people.

Rating:

5.0

Thanks for the great service

Rating:

5.0

When U-haul called me the day before to confirm my rental, they told me my original pick up location was only opened from 6am - 10am. My rental was for 11am and the lady on the phone told me it will be a mobile pick up. When I arrived to my original pick up location at 11:00am (62 Commerce St Barrie), I went on the u-haul app the start the pick up process, but I kept getting a prompt that said it wasn't set up. I then called u-haul and waited on hold for over 30 minutes and one person said the manager at the location forgot to set up my rental for mobile pick up and that the keys were inside the business that was closed. The call got cut and I had to call back when another man picked up and helped me right away. Told me to go to a different location in Barrie and gave me a $50 credit for all my troubles. This location on Dunlop street was no trouble and got my rental within 5 minutes. I was grateful for the man on the phone for helping me after going through 3 different people, but I wish the pick up process would have been smoother as I wasted 2 hours just trying to pick up the rental.

Rating:

5.0

Pickup and drop off process was handled quickly and efficiently. All U-Haul staff were efficient, polite and friendly making the overall experience excellent. I will definitely use and recommend this location in the future!! Well done!

Rating:

2.0

CSR who helped me was unprofessional texting on her phone in front of me while it was my turn to be helped, and was also unfriendly and cold.

Rating:

4.0

Inside the van bad smell, smell of food but overall ok. New vehicle smooth driving.

Rating:

3.0

One thing that we did notice, is that the person who checked us in, was a little difficult to understand, and was not the most friendly. She wasn't rude or anything like that, and did do her job, we just didn't get the " warm fuzzies" that might have made the experience a little better.

Rating:

1.0

Charged way too extra than mentioned while booking

Rating:

1.0

I filled the entire tank of fuel but they charged me 172.47 for the fuel. I was lucky that I took photos of the full fuel tank after filling. I complained to Uhaul for that and Uhaul refunded my money. Same thing happened with my friend. He asked me to take pictures of the fuel tank and the cleaned truck because this location charged him even though he did everything he was suppose to do.

Rating:

5.0

Quick and helpful. No issues

Rating:

5.0

Personnel came to the trailer, unhook it, and completed the sale without me doing a thing.

Rating:

5.0

⭐️ ⭐️⭐️⭐️⭐️

Rating:

5.0

The guy who came to attach the trailer with our car didn’t help in fixing the trailer hitch ball. He said that is not my duty.

Rating:

1.0

When somebody is picking up your equipment you have to provide the proper instructions. Your representatives are just having fun, gossips and talks with each other. They don’t give you proper information. I picked up a cargo van and they just told me the rental rates and ask for the estimate milage and got charged around 47$ and told me that the access usage i will be paid extra. When i returned they said there is a Distance charges extra and the fuel charges are extra and i only used 4km extra and they charged me 30$ for that. How scam this place is. They have only one community people when they don’t have answer to your questions. They start talking each other in their language. English is not mandatory there. Ask everything and tell them to give you all in written. Otherwise you will be scammed for extra dollars.

Rating:

5.0

Great customer service

Rating:

3.0

Truck steering has a serious problem, it’s dangerous to drive The lights in the truck were burned and i had to use my phone’s flash light at night There were cigarette ashes inside the cabin and the smell was horrible!!!

Rating:

5.0

Uhaul guy told me 71 dollar and it charged me 110 dollar

Rating:

1.0

You’re customer service Miss guide me. That’s why today I give you more money and waste my time.

Rating:

4.0

Little too expensive

Rating:

5.0

Keep up the great work

Rating:

4.0

Truck box was wet and dusty. I cleaned with broom. Previous customer should clean it not me. Thanks.

Rating:

1.0

Worst experience at this location. When I first got the truck they gave me the wrong gas and mileage, I had to have the guy that work there readjust that, good thing I notice or I would’ve have to pay more for the gas and mileage. Second the review light was broken and so was the gas cap which I had told the guy the did the walk around with us when checking the truck and now their trying to charge me $89 for damages which was already there, I will never be going back to this location to rent a truck EVER!!!!

Rating:

2.0

Fill up the tank to full, it’s easier for customer to hit the road and return the vehicle with correct fuel at the end. How am I suppose to fill tank to little over quarter?

Rating:

5.0

Very good 👌👌👌👌👌👌👌

Rating:

4.0

The vehicle (10 foot) was very dirty, this made the circle check difficult, it was a very sunny day, which made it difficult to see out the windshield and mirrors, I had to clean them myself, Also I made an error in booking, I booked to drop off the vehicle where I picked it up, before I realized that I missed the SMALL print advising of the mileage charge, I was told I could not cancel the order and rebook without calling Head office but was also told they probably won't answerer as they are always busy, I tried calling and yes I could not talk to anyone. Lastly I received the vehicle a 7/8 full tank since I have no Idea what the tank holds I ended up leaving it Full with no compensation. So in conclusion I paid extra for gas, twice as much for mileage, cleaned some of the the vehicle, and had to drive a vehicle that the passenger side mirror was limited to one or positions and the driver seat could not be moved forward or back. The staff were efficient and friendly but were not surprised that I had made the mileage mistake and I really didn't feel they were interested in helping with this and with the extra gas, it was sorry to bad no refund, Leaving the gas tank at 7/8 clearly causes most people to just fill it and take the loss.

Rating:

2.0

Several items have clear mice damage. Unit was very dark, needed flashlights to load an unload. The fire alarm has been on low battery, doing that annoying beep the entire time of our storing stay. Heard it non stop loading in the unit, non stop moving out. Staff were not friendly or knowledgeable when we first arrived.

Rating:

4.0

I am not statisfied with the service of my last renta. My pickup location I wanted over 20 mins outside in the sun for rhe rep to open the door and assist no one was at the office. I called your customer and was given $50 off my renta and when I dropped off my renta they did not apply the $50 off but told to call customer because the rep did not put it on. The rep I think his name was Bryan...when he came in he looked half a sleep no apology made he just act like he did not care. I was very upset because I have some deadlines to meet and my while day went bad after due to getting the truco very late. The Dropbox off location was ok ....no problem

Rating:

1.0

This location is under staffed, the staff leave you waiting on hold, offer to call you back and never do. The manager.does not respond to requests for call backs, This locations service is very poor.

Rating:

3.0

We enjoyed Uhaul, but you advertise a price on your main wall and continue to raise the price 4 different times. We always paid in advance or monthly, never late, but continued to get charged more. I brought this up to anyone who would listen, and nothing changed. Last month I was charged another 4 dollars. Your advertisement is false and misleading. You could have had me as customer for years.

Rating:

1.0

Long waits, terrible customer service, way overpriced

Rating:

5.0

Amazing service, amazing staff. Took very good care of me and made sure I was happy with the services before I left. Will definitely be using them again and telling people to use them.

Rating:

5.0

Great service

Rating:

4.0

While staff is always polite and friendly, I always wait a minimum of 10 minutes in line before talking to a cashier. I always expect that things will take a long time when I go to this U-Haul. I cannot be in a hurry. I came today to change my storage unit from a big one to a smaller one. Before I could start to empty, I was told by an associate to go tell the cashier to sign me out of one storage unit first. So I lined up for 10 minutes just to find out by the cashier that I could have emptied my storage unit and filled the new one and then lined up to see the cashier to complete the transaction. Too much time wasted.

Rating:

2.0

Very unorganized, alot of the times don't pick up the phone, not good at explaining to customers that when they put a hold on a storage unit it just for the day. They don't show you the unit until after you pay which not good. steep stairs to go to units they need to make better access for people that can't go on stairs. I have used this location in the past for moves never really had too much issues but yesterday I was pretty disappointed.

Rating:

1.0

Extremely upset that it took about 30 mins to get into my locker. Not to mention you guys wouldn't take my bank card, so I then had to go get money out to pay for it. Also my original locker was locked and they didn't know why. They had to give me another locker. Also didn't realize that i had to go up stairs to get into the storage unit. It took 5 hours to unload our truck because of this. I understand it says you may have to go up a few stairs but that's extremely misleading as this is an entire flight of stairs. Also had to step down into the location which made things even more difficult to move. Also not to mention I couldn't even get close to the door, we had to park off to the side and was not able to use the ramp. Extremely disappointed in this storage location. Will never rent storage at this particular uhual location again.

Rating:

1.0

You guys made me loose over 2000 dollars worth of furniture due to your error and only offered me 2 months free of my storage which has not fixed my issue with my furniture at all I am beyond disappointed in this company

Rating:

1.0

The load in area needs to have a ramp you can move the trolly in and out within you don't have a truck with a ramp. I have trouble each time calling to get through to a staff member it takes so long. They are not courteous and put you on hold for a long time after answering and jot saying anything. I was moving from one unit to the next and HD all the above difficulties on top of the staff on site did not have access codes and had to wait

Rating:

1.0

My whole experience was horrible. Reservations that are not fulfilled. Horrible customer service. Got a storage unit that I could not access at the time of moving, also no information given. Lady that served me was distracted and did not value my time, and was on her cell phone during out interaction.

Rating:

5.0

Awesome.

Rating:

2.0

Got water damage to some of my furniture. Staff would send emails and call of you are a day late paying the rent.some people are on fixed income and have to wait for money to come in.and the rent is alittle high.

Rating:

1.0

I'll never again rent from here and I won't recommend it to my friends.

Rating:

4.0

Not enough desk clerks. Too long lineups to get service.

Rating:

5.0

The front desk costumer service was awesome . Thanks Karam

Rating:

2.0

Very difficult to communicate with as there is no phone for asking questions other than the front desk, and they are always busy dealing with customers.

Rating:

4.0

Thank you Madhu for offering me free month service for rental of storage

Rating:

2.0

Lighting was terrible especially where upper units were located. Trucks were always parked blocking entrance way to storage units. Sometimes there were sketchy people waiting outside of the door trying to get in without a code. My storage unit would have water in it every time the snow melted - there is a leak coming in from the right side of unit by door.

Rating:

5.0

Uhaul attendant Ms Madhu was extremely helpful. I am very pleased with the service she provided. I will always remember this experience.

Rating:

5.0

In the past 10 years I have used the storage space at UHaul a few times.I have always been impressed with the cleanliness of the facility and I have also observed how well they take care of the vehicles.I do have one recommendation and that is some of the staff need to smile more while serving customers.The cleaning lady was always very helpful and pleasant. I would definitely use UHaul again in the future.😊

Rating:

1.0

I paid for this storage unit for a client as I'm a realtor. They were not happy at all when they couldn't access the unit. I had also asked if by chance the unit for the 3rd month could be shortened to the end of the first week as the client moved everything out Aug 8. I will never get involved or book through your location again. Your staff was extremely rude to myself on 2 occasions and my client on another occassion.

Rating:

4.0

Was a helpful storage space between moves

Rating:

3.0

Overall ok

Rating:

4.0

A big issue was no lighting in the storage itself. The hours were also fairly short in the evening and accessing the storage was challenging at times.

Rating:

1.0

Worst service ever. Booked 26’ft truck 3 weeks in advance and got confirmation but get a call one day before saying they have a 17’ft ready . Bad service from madhu at counter as well. DO NOT USE.

Rating:

5.0

Excellent friendly staff

Rating:

5.0

Great ladies working in the office. Would like to see it more multi cultural.

Rating:

4.0

ceiling not high enough

Rating:

3.0

None

Rating:

5.0

We needed a second storage at the last minute and the staff were very accommodating in finding us something for the 4 days we needed them. They also graciously returned one month payment to us after.

Rating:

1.0

Not impressed with Uhaul! I’ve spoken to about 6 people from Uhaul, also wrote an email regarding the issues I’m currently still having with Uhaul. I need someone to call me asap, 647-632-4359

Rating:

3.0

I wanted to rent a storsge unit. Your service this time was so so but the unit was smelly of mould and sunward to get to Your staff should not have personal conversations while serving. Thank you.

Rating:

2.0

No attention to customer service

Rating:

4.0

Need lighting in the actual storage units. Even during the day time it was difficult to see in the unit itself. The staff at this location always went above and beyond for me.