Customer Reviews for U-Haul Moving & Storage of Killeen

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Killeen

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Lonnie B.
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I checked in online as requested bit had to do it all again when I arrived to pickup.

patricia p. | Overall Experience |
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Staff was friendly and helpful. The door to my unit was a bit tough to swing open, but other than that my experiences with this uhaul location was positive.

martin G.
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Customer did not leave a comment.

Karen P.
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Everything was good the guy was really nice

Joselle V.
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Customer did not leave a comment.

Andrea S.
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Customer did not leave a comment.

Robert W.
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Customer did not leave a comment.

Keith W.
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When we move our son from Fort Hood, Texas, we will most definitely consider renting from this U-Haul location. The staff was very friendly helpful checked out all details on the U-Haul and trailer.

Lauren R.
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Customer did not leave a comment.

Edgar A.
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N/a

Shawna M.
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Margaret and her team were great!!!!

Rodney K.
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Customer did not leave a comment.

Lorrie W.
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The rental process was very easy and the customer service I recieved was great.

Chantelle C.
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Customer did not leave a comment.

Tommy M.
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Customer did not leave a comment.

Nikaiya P.
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Customer did not leave a comment.

Christian T.
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I was charged $475 for a one rental for a truck. Called customer service and they were unable to tell me why I was charged this amount.

Lanaye L.
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Customer did not leave a comment.

cinderella f. | First Impressions |
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Margaret was great, professional and kind. She made it easy, i walked in feeling over whelmed and she was sweet and caring, Cynderella

Peggy D.
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Customer did not leave a comment.

Tommy F.
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Customer did not leave a comment.

Donald T.
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Customer did not leave a comment.

crystal K.
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The employees were very nice and helpful.

Dan P.
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Customer did not leave a comment.

Alfred B.
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They listen to my issues and stated that they would work on them. But also need to have military discounts but overall it was alright. Thanks for everything.

Willie L.
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Just keep it up !!!!

RICHARD V.
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All went great

Roberto V.
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Tel your customer it’s .79 extra every mile

KIMBERLY W. | Overall Experience |
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The staff was friendly but the manager is horrible. She has no customer service skills at all. EVERY interaction I had with her was negative which is one of the main reasons I moved my storage.

eric N.
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Customer did not leave a comment.

kelly H.
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Customer did not leave a comment.

Efrain C.
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Have two people working. Only one person was available to help customers

Ronnie H.
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Customer did not leave a comment.

John J.
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The truck alignment was out. This made for a miserable thousand mile drive.

Chong K.
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Customer did not leave a comment.

joy a. | Overall Experience |
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Love the customer service

rogie G.
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Customer did not leave a comment.

Courtney H. | First Impressions |
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Friendly

Naffene R.
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Customer did not leave a comment.

Eric S.
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Customer did not leave a comment.

Brant S.
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Very friendly personnel who checked me in and out. Will be using again.

Lawrence R.
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Customer did not leave a comment.

Ashley T.
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Fuck uhaul and fuck ya storage

Michael M.
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Customer did not leave a comment.

Jerry D.
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Customer did not leave a comment.

Latisha W.
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Customer did not leave a comment.

Jerold M.
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The attendant was slow had to wait to long to be taken care of.

Molly M.
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Customer did not leave a comment.

Abdias V.
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Customer did not leave a comment.

Andrew P.
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Customer did not leave a comment.

Donald L D.
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Gave me a replacement rental trailer which was in excellent condition and functioned perfectly, absolutely no issues. Excellent personnel on location and could not be more pleased with the service.

Alvaro M.
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the agent was not professional.

Toni B.
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Unprofessional when you come in, Agent not at counter and when they came in had me waiting as they played on their cell phone

Agnes S.
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Customer did not leave a comment.

Miguel G.
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Overall great team members

Derrick V.
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Customer did not leave a comment.

Andre G.
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Amar S.
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Staff was super friendly, and informative on any questions I had.

Cassandra M.
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Customer did not leave a comment.

Ray G.
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Customer did not leave a comment.

Nilesvan F.
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The customer service was awesome and I appreciate it!!

greg D.
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Really nothing young man very helpful

Jaime S. | Overall Experience |
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Excellent Services

Terrence M.
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Great Service!

Carlos B.
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The online portion of the service was horrible. Staff at this location were helpful and friendly

scott N.
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Nothing, excellent location and service.

Lacey D.
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Customer did not leave a comment.

Ricardo Q.
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Customer did not leave a comment.

oscar S.
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This staff was really helpful, and really friendly would definitely give them 5 stars.

cory O.
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The trailer hauled excellent! I was actually surprised. The haul was from Texas to Illinois. The only thing I didnt like was that the trailer doesn't have a folding wheel to lift trailer on and off the vehicle. Trailer lays on ground when not attached

Becky M.
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Customer did not leave a comment.

John M.
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Personnel not helpful. Took a long time and we did not leave with what we had come for.

Russell C.
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Store is in a bad location. tight turns, packed lot, needs a little room, also, many other Uhauls in area anyway. Should beat junction of Veteran's Memorial Pkway and the freeway in Harker Heights.

Vernon Z.
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Customer did not leave a comment.

Gregory E.
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Great customer service my the manager and trainee that helped me. I couldn’t of had a better experience!

Tekila D. | Overall Experience |
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My only issue is having my card for payment manually entered by your staff. I really felt uncomfortable.Please correct this issue so that customers can swipe and then enter their pin number. Thanks!

Eugenio G.
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Customer did not leave a comment.

Tekila D.
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Repair credit card payment system so that your staff won't need to manually enter payment information.

Bettina C.
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Quick and easy. Polite staff.

Laquita B.
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Customer did not leave a comment.

Crystal W.
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Terrible customer service and the worst return experience with uhaul ever. I will never go to this location again much less do business with uhaul ever again. I must say this company has lost a loyal customer!

david M.
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Keep doing exactly what you did. My experience with you guys that day was unmatched

ISSAC A.
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Customer service. Admin sign in stuff. Literally spent a hour just to register my contract with with you guys. All do to a guy who wasn’t that confident in what he was doing

douglas M.
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Keep up the great work

Lakenia C.
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Quick and fast service and was very accommodating with my needs and goals

Lorenso A.
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Customer did not leave a comment.

Charles E.
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Customer did not leave a comment.

Mitzi R.
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Gal with the races is super nice

Amanda T.
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Customer did not leave a comment.

Corey B.
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When I went in to reserve my car trailer the lady was no help at all and just told me to reserve it online. The day I went to pick it up both them men working that day were very helpful but that lady just really set me off.

Ronnie B.
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Manager was rude and tripping bout maybe an inch of gas from being one fourth of a tank of gas, poor customer service!

David H.
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Customer did not leave a comment.

timothy M.
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Customer did not leave a comment.

Brennanalan B.
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The employee that initially checked my out was lethargic and clearly didn’t care about the equipment he was giving me.

Brandon E.
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Customer did not leave a comment.

Wesley F.
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Upon unloading my vehicle the piece of metal that stops the car from rolling forward off ramp stuck to my front bumper . During unloading the piece ripped my front bumper off on the passenger side .

colon N.
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Customer did not leave a comment.

Joshua O.
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Customer did not leave a comment.

Dustin B.
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Customer did not leave a comment.

Alise H.
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Customer did not leave a comment.

Daverian W.
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Ensure the employees give out accurate information. I was informed that I would be charged for the days that I rented a cargo trailer. That wasnt the case. I only had the trailer for 2 out of 5 days. When I turned it in and called the location I rented it from they said I will be charged for 5 days. That really had me upset especially after driving for 19 hours nonstop, downloading the trailer as soon as I get to my destination, to only be told that I have to pay for the 5 days. As a customer service like that makes want to seek other companies and I wouldn't recommend UHAUL to other people.

linda F.
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Very helpful service.

Randy P.
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Customer did not leave a comment.

NED F.
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Customer did not leave a comment.

Michel B.
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Customer did not leave a comment.

Sedric L.
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Counter staff was very much under trained and rude. Myself and other customers were waiting to be helped. The manager was very much lacking in customer service skills.

JACQUELINE J.
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Customer did not leave a comment.

NILKA E. | Overall Experience |
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In "97 it was dirty and run down. Reached out to corporate / regional office ( Nicole 512-865-4153) and never received an answer about concerns. Paying $106 for 8X8 is ridiculous.. Mgr not honest.

Brandi T. | First Impressions |
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She was good. But my overall Uhaul experience was terrible.

Jazmine G. | Overall Experience |
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good stay

erica c. | Overall Experience |
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The Manager Margaret lied to me about pricing and charged me a completely different price than she emailed all my personal information to someone in a different state.

Ricardo R. | Overall Experience |
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This location seems to be operating under staffed however, I think they did a great job maintaining professionalism when other customers started to get frustrated due to longer wait periods.

sherelle s. | First Impressions |
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Very helpful and they moved fast to get me a storage.

Carl M. | Overall Experience |
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Nice!!!

ANGELA L. | First Impressions |
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Ms. Margret was very knowledgeable and efficient. The store had a very long line and we had been waiting for about twenty minutes. Within ten minutes, Ms. Margret assisted all the customers and clear

Felicia H. | First Impressions |
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Very helpful with my transition from. Florida to Texas. Thank You.

Teresa V. | First Impressions |
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Got there late and the manager there let me still store my stuff plus the storage I originally got was to small and she gave me a bigger one with no problem..

Samantha A. | Overall Experience |
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Great job

nakia f. | Overall Experience |
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Very good service for me despite the previous reviews I saw. Margaret was very informative and straight forward.

Rachelle R. | Overall Experience |
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The manager went out of her way to get us the correct storage lockers. My belongings were in a clean safe facility. Easy transition. The office runs a bit slow but it’s ok. Everything was awesome

Robert N. | Overall Experience |
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They sold me a tow hitch , then hooked it up,upon return to get same trailer she said it was the wrong one and it would cost to get another one.

Timothy T. | First Impressions |
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The lady who checked me in was very professional, knowledgeable, patient and helpful. The whole process couldn't have went smoother. Thanks Uhaul for hiring great people.

Breanne R. | Overall Experience |
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I clearly told the representative I needed a storage unit. She chose a storage locker. Yes, a locker. It was so strenous loading tuff boxes onto a ladder into a locker. We rented for 39 minutes! Sad!

Debrah S. | Overall Experience |
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The lady who hooked us up with kayla,jay,shannon! God sent, On a scale of 1 to 10, this experience was a 25. Really 25. Rite size storage unit, EXCEPTIONALLY HELPFUL PEOPLE GETTING US TO SETTLE HERE.

VICKKIE M. | Overall Experience |
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The only issue I had was my EMERGENCY CONTACT was sent a collection letter when I was late. That’s not what they are for. A late payment is not an EMERGENCY CONTACT issue.

hydress m. | Overall Experience |
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Only had one staff person working, during the busiest time of the day!

Irma B. | Overall Experience |
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The manager, Margaret Graham, was very unprofessional and confrontational as if I had done her something personally. I was threatened to have the police called on me due to policies not being explaine

Raya C. | Overall Experience |
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Place was horrible

demowah q. | Overall Experience |
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I reserved a Storage unit weeks in advance. When I showed up to transfer my stuff in the unit, Uhaul had leased the unit to someone else while I was listed as the leaser. It was a bad experience.

RICHARD A. | Overall Experience |
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Experience is very good even though I got behind on my bill and couldn't really get caught up the buyout option of the storage is a great fall back for if you don't want to lose anything precious.

No reviews have been submitted for this location.

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