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BIJAR BCustomer Reviews for U-Haul Moving & Storage of Salem
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone I encountered was very friendly and professional! The process in store was very fast and easy.They have plenty of inventory and always have the type of vehicle I need whenever I need it!
Mary FRent me a van that does not have the check engine light come on and stay on. Give me a break on rental because that check engine light made me worried van would break down with all my stuff in it. Have employees that do not call me an asshole. Is it company policy to tell customers “I can get you banned from ever renting from u haul again.”
Anthony BMore parking for customers
MICHAEL MI paid $104.00 for a 3 hour rental for a small van. I was back before the 3 hour limit. I never received my $35 reimbursement for a gas refill. Nope, I will not recommend you to any student living in my building.
Maureen MUnderstaffed
Chris CEverything from start to finish was amazing. Can't improve on perfection
Hope MExcellent customer service Very considerate at pick up and return
Elizabeth PI was led to believe I could pick up the van when the store was closed. This was false.
Roger AVery friendly customer service. I found the storage facility clean. And convenient for me.
Susan C | First ImpressionsThe reason this review is 5 stars is due to the Salem location saving my butt. However, my experience with UHaul was not good. My original reservation for that morning was #84864358 with S&A Auto Repair And Towing in Peabody, MA. The reservation was still active as of that morning and when I arrived, they had no record of me picking up a truck that day. It's one thing if I was moving stuff from my home but I volunteer for the Beverly High School marching band and we use UHaul to move band equipment (podiums and cases) to and from the stadium, so we are on a tight timeline to be at the already scheduled football game. This Salem location came through for us so that we could make it in time. I will never use an authorized dealer again. UHaul even called me later that afternoon to ask why I hadn't picked up the truck from Peabody yet so clearly the reservation was still active in the system.
James NThe agents were curtious, professional, and prompt. Everything came off without a hitch. Thanks again to U haul.
Paul MVery rude and gave us a terrible truck .
Daniel AEXCELLENT STAFF
William GThe guys who are working at this location are great
BESIM JMy service guy was excellent
Petter EAbsolutely nothing. This facility is excellent and all of the staff are stellar when it comes to Customer Service. I highly recommend this l9cation to anyone.
KEVIN PGasoline tank was not full.
Pu CI had planned to drop off after hours but was advised not to. Would have preferred to have dropped off after hours
Jonathan BThe guy who helped me was very polite and thorough
Christopher MThe fella who handled the turn-back was affable and made it easy to hand him the keys and be on my way.
Ron PCustomer service was terrible. Employees were unprofessional not dressed appropriately or clean. Staff was swearing when referring to other employees from other sites. Given unclear instructions of rental return. Very unsatisfied I would never rent from This location again.
RONNELY PSalem is good location. Friendly reps, nice clean equipment. I’d definitely go there again
Jennifer RWhile I was mad that Uhaul switched my Woburn pick up to Salem after it had already been booked (an extra half hour outside the city) this location was fantastic. The two guts on shift were working their ass off to keep the extremely long line moving. They were professional, helpful, and efficient. They deserve a raise! Your call center guy was rude and totally unhelpful, but the in-person guys on Salem were awesome!
Melissa HThe only thing is that I was charged for gas, even though I put more gas in it than it had to begin with. Otherwise, all good!
Liz DGood option in area for rental.
Raymond LPeople on both ends were great!
Augustus GExcellent service
Lucius JStaff were helpful. I was hit with a $20 after hours return charge that I wasn’t aware of when I signed out the van.
Shelby HThere was no room for improvement. My experience was effortless and comfortable. Jamie was a perfect gentlemen and was extremely helpful with my questions. I would highly recommend this U-Haul facility.
Pamela VThe staff was top notch
EDDIE DGreat Service, employees were very nice and explain everything in detail
Syed PHi! I originally wanted to rent a 15 foot uhaul truck. When I arrived in Salem I was told that the truck was not available, and I switched the the 10 foot truck. Because of this, I couldn't fit my things and I had to make two trips. I then got charged another $100 dollars because of this. On top of this, the back-up camera was broken so it was hard to drive. I'd like to get some sort of pay-back or something.
Henry CI have rented here twice now, can’t beat the friendly customer service. Everything was great, highly recommended this efficient and smooth service!
APRIL DThe two gentlemen working the front are outstanding young men.
Chris DTraffic moved my rental 50 miles away from my reserved pickup. Had to change my reservation from one way to round trip and paid $150 extra because of that. Worst customer service. Will never rent Uhal ever again.
Max MLewis and Jonah, who own and operate, were efficient and friendly. Well run!
Andrea PGreat customer service
Stephen HThe team here is wonderful - they make renting a van or truck a pleasure. Always pleasant and helpful. We know we can count on them to have everything ready. It’s a busy location but they hustle.
Lori HThe personal were excellent
Ian WThe service was wonderful! The pricing was a bit deceptive from an advertising perspective; the outside of the vehicle says 19.99/day but it ended up costing me over 50.00 for one hour and under 10 miles.
Marcia HN/A
FRANTZ GNothing everything was great & awesome employees where I went to get a U-Haul truck 🙂
Grace DThe whole staff were friendly and accommodating. Needed extra storage space which they set me up with and suggested i leave my plants outside until I relocated my stored items.
Russell GKeep doing what you’re doing
BESIM JI am writing to formally log a complaint regarding the rental truck we recently received. The vehicle's interior was in an unacceptable and hazardous condition, containing what appeared to be blood stains, spilled soda, and significant amounts of dust. This dust triggered a severe asthma attack for my husband. Due to this medical emergency, we were unable to complete our work and could not return the truck at the scheduled time. Given these severe circumstances and the distress caused, we request appropriate compensation for this experience. I look forward to your prompt response regarding how you intend to resolve this matter.
Sajana NI rent vans a week at a time for work. These new Ford vans are wonderful. Large computer screen. Fully connectable to my phone. Listen to music , books on tape, get directions, and use phone all coming through the van. If you have to drive a van this one is great. Drives well too and good backup camera ( better than my car).
Sandy JFast excellent service.
MARC ZServicio al cliente muy eficiente.
Thanivel PNothing everything went well and Thank you.
Dianne GGreat location with excellent customer service Fully stocked location with most everything you you’ll need for moving Our trailer unit was clean and in good condition Real nice folks working there
Rod KStaff is very friendly and knowledgeable
RAYMOND LBest location, I would give them a raise
Donato DStaff was very helpful and efficient. My particular truck had a lot of mileage on it, the front bumper was off on the driver's side from a previous accident, and unless you propped the brake pedal upwards (reverse of depressing it), the brake light would stay on. Otherwise, the truck drove fine, so I assume the rest of the vehicle was maintained well.
Cory DStaff are always friendly and helpful. I've been using this location for years and have always had a good experience.
John RAll good, thanks everyone!
Simon FI was caught off guard and forced to buy the insurance which was not part of the reservation. They said without it, I couldn’t rent the truck I reserved.
Jack L-5 star experience. The moving help on both sides of this move were extremely late and unprofessional. The fact that they are even on the moving help website is unfortunate because Uhal is backing them as vetted. Then when it came to purchasing the service it’s just a sales scam. I was pressured into buying insurance after declining twice. Then when I filed a claim for all my belongings arriving damaged not just due to regular shifting and moving my claim denied because that’s not what the insurance covers. They said the box didn’t catch on fire and the driver wasn’t in a wreck. For being such a well established company to treat their customers this way is unfortunate. You better believe as someone who works in an industry that moves often I will not be recommending Uhal at any point and sharing my poor experience.
Sara RFast and very friendly the way service should be. 2nd time ever using and treated like I was a million dollar customer
Steven DThe employee at the Jefferson Avenue location in Salem screamed at me when I drove the 26 foot truck onto their lot and I was told I cannot bring that here. I need to leave. I then explained this is the location for drop-off on my contract and I’m leaving the vehicle..
Tracy MExcellent service from the person in charge of that location on Sunday.
Bettrice CKeep doing what you’re doing
BESIM JThe gentleman at the desk was delightful to interact with. I always have a great experience at the Jefferson St location. Highly recommend.
Deborah LEs un poco costoso
Diego AUnexpected charges in final receipt. Unclear line owns in final receipt.
Kienan RWow! I've used uhaul services in the past but I was not ready for the great service I received at the SalemMA uhaul. Jonah, is a consummate professional and an excellent manager. I witnessed him dealing with an irate customer over the phone he remained calm and professional throughout and then he continued to help us in the store without even seeming phased by the previous interaction. Top notch! Jamie saw me struggling to swipe my access card and without prompt, he came over helped me out and issued a new card. Saved me hours of hassle. Moving can be a hassle but the staff at the Salem uhaul make it easier. Thank you all!
Alexander C | Overall ExperienceThe engine light was on the box truck barley had brakes i cleaned my truck myself and still got a cleaning charge. Won't be back there are other places that rent trucks the truck they provided to me was very unsafe.
Kevin GThe truck size I reserved wasn't available. Only learned this when I showed up, and that my reservation for that size was changed to less time. Had I been informed timely, I could have looked in a different location for pickup. I then had to get a larger size, which was an increase in cost. The truck ran terribly, felt unsafe, and returned early. Had to then incur additional costs and make alternate arrangments. The employee was kind and as efficient as possible.
CAROLINA VThe best thing about renting the truck and the storage unit is the free first month. This will be so helpful during my move. Thank you great service as well.!
MARTHA C | First ImpressionsBueno trabajadores
WALESKA M | First ImpressionsWe had to move during "h*** week"—on the dreaded August 31/September 1 days in Boston. Anthony Gambale personally made our difficult and stressful move much easier, while every single member of the staff was professional, friendly, and willing to go the extra mile. Every detail, even the ones we missed (like requesting overnight storage) was handled with cheer; we were given the option of larger truck for move-in-day, which was radically better for our needs. Even when we brought the truck back just-before-deadline on move-out day, and offered to unload in minutes in front of the storage building, they said not to worry about it, but if they needed the truck that quickly, they would tell us. It was near closing, and they even provided a few minutes of labor to speed the second-floor storage unit loading up. This was DisneyWorld level customer service. We were impressed.
DOUGLAS W | First ImpressionsVERY UPSET!!!!
Destenie M | Online Move InI cleaned out my storage yesterday and terminated my lease. A rat trap was in my unit and rats had shredded and nested in some of my belongings.
Dave G | Overall ExperienceYou should have scanners in your locations for drivers licenses N cameras for pictures when you APP and does not work be more likena physicians office where the checking in fast and simple I spent 2 hours just to rent a simple storage unit shouldn't be rocket science!!!
Donn D | First ImpressionsNeed new stairs for upper units, very difficult to maneuver.
Lexi A | Overall ExperienceAnthony was fabulous! I have had numerous issues trying to get my ubox delivered when speaking to U-Haul customer service team. No one seemed to understand the process. When I went to the U-Haul location, Anthony understood exactly what I needed and was extremely helpful! I now have a storage until at his location. Give this man a raise ;)
DANIELLE D | First ImpressionsBad service , very dirty rat droping all over
Alberto p | Overall ExperienceStorage area was not clean. When I started moving my belongings I noticed mouse droppings on some of my boxes. When I was ready to leave I was kept waiting in the office because even though there were 3 staff and only two customers I was told I had to wait for the manager.
Russell B | Overall ExperienceManager on duty when I closed my account could have been more friendly after I used their service for 3.5 years. However the Regional Manager or Sr Manager was excellent and very understanding and customer focused.
Brian R | Overall ExperienceI have rented numerous trucks from Uhaul from the past, and this location is excellent. Anthony and Chris are super friendly and helpful, always going out of their way to give great customer service. Seemed like every time I was there, Anthony was there to help me with whatever I needed, and he was always so patient, kind, and accomodating. Uhaul is a big company, but they make that branch feel like a local neighborhood rental and storage place. Just great service. 10/10. Thanks for everything!
Taylor V | Overall ExperienceClean, well lit, organized. The on site staff is professional, friendly, well prepared. I am glad I chose UHaul Self Storage in Salem, MA.
Jack H | Online Move InGreat big thank you for safe clean secure convent
Elizabeth M | Overall ExperienceThe storage unit with a ladder walk up, left much to be desired. Anything heavy would be like impossible to to leave here so unless I get a bottom unit, I’m gonna have to pull out before the month is out even though it’s been free and find a place where I can at least put heavy stuff in, otherwise I love this U-Haul place. I’ve been using it for well over 20 years not for storage but for trucks and supplies it’s better than it ever ever was. It’s super top-notch, modern and friendly as ever can be the people and helpful.
THOMAS A | First ImpressionsAfter a rough couple days with very little sleep moving up from Manhattan it was a huge relief to have friendly, professional help with returning and storage. Max is definitely ready for his assistant management position and went above and beyond to help me get my storage unit set and truck returned. Anthony’s leadership and poise were critical at drop off and he has been very helpful resolving discrepancies with the New York pick up location. Make sure you hold on to these guys.
EDWARDGEORGE J | First ImpressionsAnthony was very helpful & considerate
Mykeng R | Overall ExperienceThe people were good. I was just asked to do everything in the office that I did online. Exactly the same. I feel like I would've been quicker if I had just shown up. I figured the process would have taken less time since I went online.
ARMANDO C | Online Move InVery easy to access, safe and clean.
JAMES G | Overall ExperienceThe storage area is brightly lit, with parking right next to the building, and several carts and stair ladders to use. I made my reservation online and everything was ready for me when I drove over. The man who helped me was friendly, went over everything in detail, and answered my questions.
Brooke C | First Impressionsstills didn’t receive my $69
JOHN D | First ImpressionsThe only reason I left is because I’m too old to have a storage up top and move those stairs around. If I was in my 20’s maybe.
Mabel C | Overall ExperienceThe two no’s were because sometimes it was easy sometimes not sometimes clean sometimes not
RICK W | Overall ExperienceThe staff were nice and went out of their way to help us, they should definitely get a raise.
caleb y | First ImpressionsN/A
MARIA C | First ImpressionsThe staff was very helpful and accommodating when I needed it most. I wasn’t even aware of the storage facility on site until they told me, things worked out well because of the staff, Thanks guys much appreciated
Tammy g | Overall ExperienceDanver Mass one staff was very rude unprofessional refused to attached my car to. Uhaul truck, he's Cambodian but 2 ladies helped on 6/29
CHRISTINE D | First ImpressionsRenting this storage unit from Uhaul has been among the worst decisions I have made. It was nothing but a huge pain to deal with from beginning to end
Jared D | Overall ExperienceMy problem was with the sales rep on the phone. She didn't realize that the storage box on the second level had access only by a stairs/ladder. It was very difficult to get into, pipes in the ceiling and a difficult angle. I wouldn't have been able to manage if my son didn't tag along last minute. The employees at Salem where very nice and understanding.
Ann D | Overall ExperienceStaff did not have internet. Staff were kind and professional. Maybe a time for a an upgrade in internet. Staff were doing their best trying to help everyone, but there should be reliable internet.
Brian R | First ImpressionsThe general manager at the Salem, MA location was EXCELLENT and should commended for how he handled the store as it was getting absolutely SLAMMED with customers while he only had one other employee to help him. You all need to give Mr. Chery a raise and get him more staff.
NATHANIEL G | First ImpressionsMy storage unit looks like it might be the runt of the litter, but it gets the job done. The storage unit door does not have the U-Haul logo and painted number as the rest of them do, so it seemed like maybe I got the trash pick. This unit was the last one of its size and fits all of our storage needs, so we make it work.
Miles A | First ImpressionsThe young man that helped me rent the unit was very helpful. I can't believe I forgot his name, but he was great!
Micheal M | First ImpressionsI had a storage unit there for almost a year and during that time the staff was always helpful and courteous.
virginia s | Overall ExperienceThank you
ximora g | Overall ExperienceKyle Mills is THE BEST!!! He takes the time to make sure that “All is Well”.
Anthony R | Overall ExperienceOverall, really good.
emran k | Overall ExperienceVery professional, efficient service provided as usual. Keep up the great work!
Carlos K | First ImpressionsManager and staff courteous and professional
james t | Overall Experiencethe manager on duty was amazing, helped with our storage unit, checked us in and made the last part of my move from NYC seemless.
Marc S | ReservationThe lock on the main access door was broken and this was pointed out by staff to us, so it was not at all secure
candice s | Overall ExperienceI was not told that my u-boxes would go to 3 different hubs before it got to me 2 days later. After guarantee delivery of Sept 27
Denise C | Overall ExperienceKyle, the executive at the Salem location, is professional and personable and someone you should probably give a promotion to before you lose him to a competitor.
todd h | ReservationAwesome service
Jorge P | Overall Experiencethe girl working was very good
Mike T | ReservationStaff was excellant.
PAT A | ReservationI need Scott, the district manager to call me
Steven D | ReservationThank you for booking me a pick up truck when you knew I had to pull 2 uboxes. Got to the Natick location and they didn’t have 15’ trucks like I needed. Had to wait hours for one to show up
CHRISTIAN F | Overall ExperienceWould use this facility again if I needed storage space.
Joseph M | Overall Experience