If I were the U Haul general manager , I would definitely find a new manager for that place
haluk S. | Overall ExperienceCustomer Reviews for U-Haul Storage of Rainier Valley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was lock on the back door and I wasn't provided the key. I'd booked movers at that time and had to wait for 2 hours before someone from U-Haul came to break the lock. I unnecessarily had to pay my mover for those extra 2 hours. I want a refund for my booking and compensation for two hours charges that I'd to pay my movers which was $200
Akanksha G.Truck was in pretty rough condition. Grab handle broke off when passenger entered the cab. Staff was really nice and helpful, though.
Robert D.nice place, good service, thank you!
Sergii L.Terrible customer service. Waited for 2.5 hours just to get my rental trailer. Didn't have moving blankets even though I called and made sure.
JP H.The staff were excellent I wouldn't change a thing! Tristin and Touisant were fantastic!!! Thank you!
Grace R.The truck had a pack of cigarettes in it, smelled like cigarettes and had some trash in it. I showed up the morning of my big move and they did not tell me there was no moving blankets or moving dolly that I reserved. This was very unfortunate and made the move much harder. I truly think this is very unprofessional and would like some of my money back please and thank you. Please feel free to call or email me to follow up. Thank you
Nicolas G.I'm just renting a trailer and these awesome, engaging people at Rainier are your model for excellence. This will always be my first pickup choice location.
DAVID D.The Uhaul pickup location had a really nice manager who was very nice and did his best to help me. I was given a truck that had a check engine light on and had no fuel - manager was quick to give me a new truck. New truck had a padlock on it that we had to remove ourselves prior to loading as we were not close to the pick up location. Upon arrival to our destination in California, we noticed that the attic portion of the Uhaul leaked and damaged several of our items. Drop off had very nice employees.
hillary L.We waited 20 minutes at the equipment drop off area with a tech working a van. Made multiple acknowledgements we were there, never once spoke to us, came to our window or anything. I gave him plenty of opportunities knowing maybe he was busy. He continued to do cleaning and other stuff for the van, making eye contact but never speaking to us. Finished the van , customer took it. Then proceeded to check in a new U-Haul truck that came in way after us. Complete dis everything he could to not check us in. Finally after 20 minutes of being purposely ignored WITH looking at us I gave up. Went and parked the trailer, walked and got a trailer stand and tire Chuck and proceeded to use the app to check us in. He even walked past us without so much as a word. The worst service I had ever received at a U-Haul. I had my brother with me and he was beyond words as well.
Brian R.Nothing, I was very pleased with everything. Special thanks to Kenyata and Toussaint (hope I got their names right). Kenyatta was super friendly, helpful and knowledgeable. Toussaint was a ball of positive energy that brought joy to my moving day. I might drive past another uhaul location to work with them again!
Jessica M.Have more than one opening staff. My agent was quick and professional but should not have to work alone.
JENIFER E.Staff was helpful and kind!
Kai K.The staff was so helpful and got me in and out quick. They all got an A+++++
Carol G.When I picked up the truck it had 1/2 tank of gas. When I returned the truck it still had a 1/2 tank of gas. They told me I should have taken a picture of the gas gage when I picked up the truck. They made me fill the tank at the gas station and it cost me $70. They knew my mileage, I had only driven 8 miles.
Amber F.Very fast and efficient. Very nice. Excellent customer service.
Jessica S.They seemed under stocked, had no dollies or furniture pads
Emily N.Really ticked off that I rented a 20' van and 4 dozen blankets and didn't find out until checkout that they had ZERO blankets. Had to call around myself to find another location that had blankets and make a separate trip. The van without moving blankets is worthless.
RICHARD S.the staff were courteous and friendly, I felt at home there while going through two moves at once: our own house and my mother’s apartment. Thanks so much, happy to be done but I will miss stopping in regularly :)
JONATHAN S. | Overall ExperienceLine was insane when doors opened at 9am and there was only one person working the desk. Did not receive the extra equipment I paid for.
Laura M.Tristan laughed at me when I said I didn't have a reservation. I was already stressed, and I didn't need that. Also, the wait was so long. I was in line for an hour. You need more staff on site.
Rachel P.The staff person seemed perturbed. Not a good day. Short staffed? Your U-haul systems are poor and outdated. Highly recommend you update to a better CRM and check in/check out system
James B.You all did a good job. Fixed a mirror so I could get my rental. It did take longer to pick up than I anticipated and there seemed to be something slick on the passenger's side of the cab. But we managed. Thank you for correcting the mileage issue. Diane in Seattle
Diane T.Service is really slow
sagar R.This review is not reflective of the Rainier Valley Location. I would give them 5 stars. Honestly I wish you gave me a way to rate my entire experience, so I didn't have to ding the place I picked up my truck. This review is to complain about 1st Ave Self Storage, 2400 1st Ave S, Seattle, WA 98134. I reserved a truck for 5:30 on Feb 17th the business is listed as closing at 6:00 pm. Soon after I got a call from some lady telling me that I would have to have the truck picked-up earlier because she usually leaves work around 5:30-5:45. This didn't work for me because I was at work until 5:00 pm that day. She didn't care and did not offer any alternative other than having someone else pick up the truck earlier she even confirmed on the call that they close at 6:00. I eventually relented and told her I could have someone pick the truck up earlier.Again I was going to be there by 5:30 at the latest and the business closes at 6. Then I get a call the next day from your scheduling people telling me that my original reservation was cancelled because "The truck had been vandalized" locks were popped or something along those lines. So the reservation was moved the location I am currently reviewing. Who actually gave me excellent service and shouldn't have to bear the brunt of this review. I rated this poor,but it's not the Rainier Valley Location's fault. They did great. The 1st Ave Self Storage, 2400 1st Ave S, Seattle, WA 98134 location is the result of my negative review. I hate that this is going to reflect negativitly on my pickup location, they actually did a great job.
Ronald D.It was all good until the left forward tire shredded itself too death... Then I had to wait 90 mins for the tire guy and then return it across town after a long day... but that wasn't the fault of this location...
Steven I.very good service and nice people. Thank you.
Tomas A.Arrived on time. Unfortunately there was only one person on hand and they were tucked into a back room with their back toward the doors. After checking in online per the instructions, waiting around for about 10 minutes, I called customer support. After about 3 minutes on the phone with them the helpful, solo, attendant acknowledged me and offered to help. Once this person arrived, everything went smoothly. During your remodel, consider putting the check-in desk in a more visible, forward facing position.
KENNETH C.Long line to just drop off keys to return car
Camille S.Parking have a place for pay customers to park their car not in Walgreen
DALE B.There was one employee working when I came in the morning of 2/16/24, and she was amazing. I can't remember her name unfortunately, but she was friendly, clearly communicated, and thorough. She made the process seamless and pleasant, and I was out of there much faster than in past experiences with UHaul in different locations.
Anthony O.Not tell someone they it will okay if I'm late with returning the truck because of the forced change of my new storage location as long as I return it same day and then still charge them. Not give me no choice but to drive to another storage and back again causing me to drive over 40 miles and then charge me for those Mike's. Not charge me $100 for a cleaning fee after I turn in the truck where it was you told me all is good and I could leave for supposed cigarette ash was all over the cabin and caused by me when I don't even smoke cigarettes
Michael D.The staff was much nicer and better trained than previous employees I've interacted with at this location in the past. A noticeable improvement.
Franz D.Our rental had a flat tire the minute we added items to it. We drove it back to the location we rented from and they said there was nothing they could do. They told me to call Roadside Assistance (even though we were at a U-Haul location) and we had to wait over 2 hours for a technician to come out and change the tire. Following this, the location then called me telling me my rental was due back and that I had gone beyond my rental time, knowing we had sat in their parking lot for over 2 hours of my rental window waiting for roadside assistance. Honestly, it was one of the worst customer experiences I've ever had.
Cambria J.first, I was given instructions 15 minutes before picking up the truck that my truck was not available and was given another location to go to. This is a difficult transition for me because at the time I did not have a car. Second, when I got there, there was only one employee on staff, who proceeded to be on the phone for over 20 minutes talking to another customer. Three, there was no gas in the car with only 14 miles left in the tank and I immediately after already having two delays had a further delay having to immediately go get gas even though the trunk was locked, it still proceeded to open up at one point during a drive and then was jammed and required a lot of effort to re-close. overall staff was unhelpful. Vehicle was in bad, shape, the lack of gas and disinterest in trying to help solve. The problem will not be using U-Haul in the future.
Brendan M.Just continue to provide courteous professional assistance, the employee that handled my truck rental was exceptionally courteous and professional.
Bennie R.Back door had a lock and had to buy a cutter to open it myself.
Christian M.Both the morning agent and afternoon agent were very nice and helpful
Jared P.Staff was friendly but the van I rented online wasn't available when I got there and they charged me extra for the truck they did have.
Sarah C.The young woman who checked me in and had the truck ready was a delight to work with. Always have a good experience at this location.
Christopher P.Quick and easy. Truck was ready when reserved.
Walter B.The staff and management were terrific. The vehicle performed well and I will recommend U-haul to my friends.
Hamish T.Very friendly customer service on both ends of the transaction!
Christopher W.I was overcharged and not told the fact when I collected the trailer I asked if I could deliver it to a closer place to my house and the sales person give me a location that was a 50 mile round-trip from my house and charge me $100 for this and didn't detail out exactly what I had to do I ended up paying $185 for a $65 a day. Trailer absolutely outrageous. I contacted them and I was told they would call me back and the manager would speak to me. I still have heard nothing and believe that your customer service is poor
Steven F.The app to return the truck was not working when coming in to do an after hours return truck neither was the website allowing it as well .
Shalleenakaye T.Excellent staff and they worked well with the onslaught of people at one time !!!! They did great !!!
Gloria W.I never even got the dolly I paid for. There was drug paraphernalia all over the back gate of it.there was a customer lock on the back gate, and when we called uhaul they told us to get bolt cutters and cut it off. Who just had bolt cutters laying about?
Matthew O.update- after being sent erroneous charges, i was able to get a hold of the manager and was able to provide proof that the damage to the vehicle did not occur during my rental. the manager was able to remove the charges against my account. though it did leave a sour taste in my mouth, i'm glad that the manager was able to rectify the situation!
Wei Cheng Y.Nothing I can think of. Thank you!
BILL G.Thanks for your service you are the best
abebe A.good to go
Charles M.Excellent!
Imnay H.This is the best rental location in Seattle/Bellevue area. I've never had an issue, and I've used this location at least 5 times in the past 4-5 years.
Andrew M.The inside of the office smelled excessively of chemicals trying to cover up leaky pipes. It was offensive and made my wife sick. The personnel were great to work with!
John F.Gm😃💼💼💼
MEGAN K.The vehicle should have some gas
Amber R.Great customer service.
Nathan S.Regarding the equipment, the trailer had very sharp edges on the ramps which would definitely scuff the tires. More importantly, I was charged an extra $20 for “after hours†service which I was not told about. I made the reservation for 24 hours, it's not my problem the location is closed when I returned the trailer.
Hani E.You do every well.
solomon T.It was a big beautiful truck, but I'm used to Sprinter vans. Driving a 26' rig through Seattle was quite the introduction. This is why I selected the closest location to my destination, but I also understand why that may not be possible.
Seth G.The person that checked me in and accepted the return was friendly and very helpful!
Anatole N.I use Uhaul often for work and Tristin (sp?) the manager has always gone above and beyond! I have run into several issues and he has always helped me resolve them and still talks highly of Uhaul.
Michael P.Kenyatta was a star. She held down that entire Uhaul location single handedly and with grace and a friendly smile. In the past I have hated going there. She had everything totally under control. I felt good walking in and walking out of there.
Jennifer L.Nothing I can think of. Although, some of the customers were extremely rude to your people. Yes, I think we'll manured bad customers would help.
kendall K.Nothing
DONALD S.Kenyatta and her staff made sure I was always taken care of, and always helped with a smile. They really bent over backwards to see that everything ran smoothly. If I ever needed a storage unit again, I'd go back.
AnnMarie K. | Overall ExperienceEarly morning check-in employee was very professional
MICHAEL P.All employees are amazing here, super helpful and solve problems on the drop of a dime. Very professional. I felt like a man when I walked out of there with my head held high and walking on clouds. I could have never rented a u haul from what I can only describe as a goddess location and felt so amazing when I left. Fair and balanced. I farted in the u haul â¤ï¸
jack C.My unit looks like the door will fall off the hinge. The inside of the unit door has a deep dent like someone knocked something into it. The ceiling is exposed so I am concerned about water leaks eventhough I purchased insurance that will cover if there was such an event. The absolute worst...there is a black box in my unit near the door that says "rat poison".
Belinda S. | First ImpressionsI had a very good experience, I know that if I ever need to store items, this facility will be my first choice. Thank you!
Gabriela C. | Overall ExperienceEverybody was helpful and nice 👍🏽
aida m. | Overall ExperienceThey overcharged me thrice and also they didn’t communicate me on price increase. Definitely I wouldn’t recommend to anyone.
VANDAN P. | Overall ExperienceJohn and his team are top notch! They assisted me from the day I landed in Seattle all the way until I was completely moved not my apartment. 10/10 Would recommend!
ANDREW L. | Overall ExperienceMain Storage password never worked and I always had to call the storage personnel to open it. I used the unit only ofr 2 month and tried access 5 times. it always the password issue which was never fixed
Atul G. | Overall ExperienceFor me so far, the best!!👍🏽
aida m. | First ImpressionsLittle bit expensive but it was okay
MUJIB Y. | Overall ExperienceThis store was amazing, the manager was so helpful, and worked with me. The best experience I’ve had at any uhual, and I would recommend this location to anyone in Seattle who needs help moving or storage.
ROLAND Y. | First ImpressionsThe staff were distracted, unprofessional, and uninformed.
Troy O. | First ImpressionsStaff was great and friendly. John was very helpful and knowledgeable. Thanks for a great stress free experience.
CEDRIC D. | Overall ExperienceWith everything done to me in the start of my U-Haul experience, the end of my trip was the best
Steven D. | First ImpressionsU-Haul is the best I really appreciate you thank you so much
ZENEBESH G. | Overall ExperienceFriendly and accommodating staff that made the experience enjoyable.
Neil M. | First ImpressionsFantastic staff. Watched football with them for a second. Made my move really easy.
Dustin V. | Overall ExperienceThe staff is friendly, knowledgeable, and courteous.
MICHAEL JAMES M. | Overall ExperienceThe Employees was very helpful and I was very pleased with the service I received.
Lewis P. | Overall ExperienceVery excellent service from Miguel, Jerome, and a younger lady I talked with a bit at the Ranier U-Haul location in Seattle. My dad had just passed away recently and he had been in a wheelchair for the past 25 years and due to these circumstances I had a lot going on and Jerome said he would work with me. He got me moved into a few storage units and also worked with me on the late fees for my U-Haul as he said he understood where I was coming from with my Dad passing away. Excellent A++++ service I will recommend U-Haul to anyone I know that is moving and also be sure to recommend the U-Haul location on Ranier specifically to anyone looking to move around this area.
Jacob M. | First ImpressionsShederrick was great!
ronnisha s. | First ImpressionsThe work that the lady at the counter is doing is outstanding. She is constantly multitasking with very little help, so more power to her. U-haul will perhaps do better by making technology more conducive and user-friendly for its staff so that they may accommodate reasonable and logical customer requests promptly.
Parameswaran S. | First ImpressionsOver charged multiple times and an over hour wait to get the second key you need to get into your own storage.
Josh S. | Overall ExperienceThe staff are always so friendly and helpful!
Chandra R. | Overall ExperienceGreat place to rent a storage space.
James L. | Overall ExperienceCustomer service was awful and extremely rude. Place smelled like urine. No access after 7. Worst U-Haul location I’ve ever used.
Dwain Scott J. | Overall ExperienceAndre was knowledgeable and quick to help. Area is a bit sketchy, but he was very friendly.
Dwain Scott J. | First ImpressionsWe received the best customer service and really appreciate the level of service you provided. Thank you!
Amy F. | First ImpressionsNeed more help. Always a line when entering the premises.
Lawrence C. | First ImpressionsVery helpful staff!
Austin S. | First ImpressionsSanta and Shedrick were stupendous with their Customer Service and Professionalism. They are the epitome of excellence.
VICTOR R. | First ImpressionsThe wrong people are being made supervisor while the most capable one there is doing everything and teaching them.
poul a. | Overall ExperienceWe were using the storage facility for a very, long time and I have no complaints. Would highly recommend it.
Santiago C. | Overall ExperienceThanks For understanding GOD BLESS 👣
kevin f. | First ImpressionsJoshua was amazing. Thank you so much for Excellent service
tinesha h. | First ImpressionsWe used this facility as part of a UBox move. Everything went smoothly and we appreciate all the communication from Moving Help on delivery day. This is a great way to move a small amount of items.
Wendy S. | Overall ExperienceVery friendly and helpful staff, prices are high
Nicholas P. | Overall ExperienceI would like to say that Santos and Jerome at the Rainier location went above and beyond to help me with access to my storage unit. They both deserve recognition for their great customer service!
Farida B. | Overall ExperienceThe staff was extremely helpful and accommodating to my last minute, unscheduled request to access my ubox. Both the store manager and assistant manager were awesome. Thank you!
casey w. | Overall ExperienceJosh Gardner was a lot like Shayla Pruitt he attended to my every need as far as storage as well as truck and trailer rental took very good care of me and I will rent from him again.
TC Enterprises T. | Overall ExperienceThank you
verdell h. | First ImpressionsPeople working here are wonderful and were accommodating. We had to rent a second unit because I have a lot of stuff and they helped us out!
Angela M. | First ImpressionsFriendly staff and great customer service, they really go out of their way to try to accommodate you and thoroughly explain the contract. Would highly recommend!
Martha B. | Overall ExperienceGreat experience for me!
Zhou R. | Overall ExperienceJosh and Linda have been very helpful.
Clayton P. | Overall ExperienceGreat service
nilay C. | Overall ExperienceThis facility could not locate my ubox for 2 hrs even though uhaul confirmed they were supposed to have it. I called to speak with the manager about it but they never called me back. Distressing.
Liz A. | Overall ExperienceThe staff here is fantastic. From the manager to the person who mops the floor, everyone is helpful and very accommodating. I would totally recommend them.
Billielee B. | Overall ExperienceEvery step of our U-Haul box was on time and as expected. Thank you.
WILLIAM R. | Overall ExperienceStaff is great. Parking sucks but they are working on it.
Harmonie A. | Overall ExperienceGood service
LORI A. | ReservationThey need to update their help desk. I called the location and the person on the phone told me the UBox hours were 9-8pm. I went there at 6:30. They told me the hours were 9-4. Extremely frustrating.
Sachin A. | Overall ExperienceVery friendly and accommodating
Lori A. | ReservationAt the Government store in Mobile, AL, my reservation was not honored and when I was finally able to get my hitch installed, the mechanic forgot to put back my driver side taillight. Not happy.
anna s. | ReservationMy experience was fine and I will always use UHaul and recommend them to my friends. However, this particular location is insanely busy and the line was out the door every time I visited. Too hectic.
Jessica F. | Overall ExperienceBYE
Eric R. | Overall ExperienceNA
ERLINDA D. | ReservationLong lines and disorganized service. No one told me that 24 hour notice was required so we went and stood in a long line to be informed that the forklift was broken. Service model broken.
KATRINA Z. | Overall ExperienceThe staff at the Rainer location, especially the manager Linda, was incredibly helpful. We had a terrible experience with our Ubox (your corporate system sucks) but Linda was amazing and helpful!
Jacqueline K. | Overall ExperienceIt would be great if you could access your storage locker later than 7pm. A lot of people don't get home from work during the week until 6:00pm or 6:30pm and can't make it before closing.
Daniel B. | Overall ExperienceWoman who helped me went above and beyond trying to help figure out why my trailer wiring harness wasn’t working. Very helpful and very friendly!
BEN A. | Overall ExperienceThe 3rd party delivery company was fantastic
Chris K. | Overall ExperienceLinda was proactive in contacting me to confirm details of my move and was able to coordinate with my moving company.
Elizabeth S. | Overall ExperienceOne item in my shipment arrived damaged. Otherwise everything was great - on-time, friendly service. I am still working with U-Haul to get a refund for one unused U-Box.
Michael L. | Overall ExperienceWas told my U-box would arrive late It then arrived early and we we're not informed until 5 days later. The staff at the location was helpful but very slow. The bathroom was in a horrible state
Emily c. | Overall ExperienceEspecially happy it was free as I used UHaul for moving. This was really convenient. The staff were helpful and got the storage organized very quickly and efficiently.
Olivier M. | Overall ExperienceVery helpful and efficient!
Marena C. | Overall Experience