The gentleman who checked me in was rude, condescending and incompetent. When I returned the trailer, he told me I took the wrong one, but when I reminded him that he checked me out and connected it himself, he changed his story, took my paperwork, crumpled it, and said he’ll fix it and that it was the other guy who switched it in the system. Will definitely find a different location next time.
David MCustomer Reviews for U-Haul of Landa Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super quick and very informational
JERICA HGood fast service.
Kevin RRon was very professional and personable! He went above and beyond! I definitely recommend asking for Ron!
MONICA MI do not want to rewrite everything I just wrote so just refer to the above nightmare with Uhaul.
DARELL HTruck was not ready when I went to pick dispite being booked a day in advance. They didn’t even know I was on the schedule, then after returning the vehicle I received a $20 discount which was one mileage instead of the 50$ Guarantee if truck is not available. One guy Aiden was really nice and tried to help up out with the bad situation but the other employees were horrible and I will never rent from here again and my family won’t either because they witnessed the horrible customer service and were shocked just as well. They were just fine with the way they conducted business dispite any wrong doing on their part.
Kirstien Ceasy drop off, great team there!
Robert Rmake your prices fair . and true to what it advertised
Andres CGreat service
Alberto HIt was an after hours drop off.
paul bTrailer wasn't swept out, they forgot my furniture pads so I had to drive all the way back down to the location ( 1 hour round trip) to pick them up so I got started approximately 1 1/2 hours late doing my move because of that. Then when I get there to do the return I am a couple hours late do to: 1) starting late thanks to their lack of preperation, 2) there was an accident on the interstate that caused a back up for all most an hour. They still charged me an extra full days rental when I wasn't but an hour late when you consider the time I lost going back to pick up the furniture pads they didn't load, when they said they did. On top of that the guy checking me said that I had to back the trailer in to the same spot I picked it up in yesterday. They have a rental return sign that it tells you to drop your rental item off at. Plus, they have dollies for moving trailers around( this I know for a fact because I used to work at Uhaul managing multiple facilities) this chump was just to lazy to want to spot the trailer himself. Bottom line, they inconvenienced me by making me drive a 1 hour round trip and spend a half an hour to get my pads they forgot, then they tell me I have to spot my own trailer and they have the gull to charge me another full day rental for being late By two hours! And it isn't like they had a reservation for the trailer waiting be ause if they did they had two more of them setting on their lot to rent. I won't use this location again, everything i have rented there it has been a problem and this time was no exception, I will suggest that people stay away from this location to rent a trailer and go to a small locally owned rental yard instead for local trailer rentals, avoid the hassles and the scrappy additudes.
Gerald VFriendly and helpful staff!
HAMPTON EThe guy who checked me in when I went to pickup the uhaul was rude. He obviously is not a morning person, thus he should not be working the morning shift. He was the most unfriendly person ever.
Sylvia GWhere trucks are parked, they block line of sight from a busy feeder road
Johnnie RExcellent real person who was helpful.
Mark KHighly recommend!!
JEFF SThis review is based on entire drop off experience. The contracted drop off location for my return was magically changed within minutes of my return time and caused much frustration. Upon arriving at the original drop off location "Andy's Repairs" on my contract, they not only would not take my rented truck they were not customer friendly and not of any help. When I finally identified where 'u-haul corporate' had changed my drop off location to, I was getting annoying texts telling me my rental was late then had to locate a return truck to new location. The employee at U-Haul of Landa Park was actually personable and helpful, and appreciate that location seems dedicated to u-haul returns.
James CEasy pick up and drop off. Clear instructions. Great customer service!
Brendan NBetter tires
Thomas BEverything was great!
Brian GAnthony and Rob both are hard working employees, handle the customers very well, and deserve raises.
Craig PVery Professional
Charles GI was charged an extra $20 for after hours fee even though I picked up and dropped off the trailer during business hrs on the same day.
DANIEL AI drive past other Uhaul locations to rent here. They always have the trailer I need and the customer service is excellent.
David WLet us drop of one way with the open trailers
JOSEPH LGood Job
ROBERT PJustin was amazing. I returned my uhaul to a different location then initially chosen so I could speak to an actual Uhaul employee. He changed my drop off location for me before I even got there and quickly addressed and fixed my problem with the mileage. I was in and out in five minutes. He was incredibly professional and helpful.
Devin DTodos muy amables, todo muy bien en la experiencia
Fernando Vparking and access is difficult,
Terry PJustin D was sweet and helpful. Will definitely be back :)
Allison BGreat customer service!
Maria PThe entire staff at Landa Park UHaul provide excellent support, know their job and services, are friendly and helpful, and go out of their way to make sure the service is top notch.
William OVery helpful staff.
Raymond DFast check out and in
JAMES CThe customer service at this location is much improved compared to my multiple previous experiences at this location. Thank you for initiating the improvements!!!
KEVIN DDid mobile check in employee busy with another customer, finally got the keys and another truck was parked in front of it. Had to move truck to take all the pictures. I feel like they were not ready with my truck even though I checked in online.
TAMMY KThey were very professional and friendly and I was finished quickly.
Carol EThe location is very crowded, perhaps spacing out the rental trucks for easier access, thank you.
Karen JGreat service!!
Douglas FParking is extremely tight, but the team was very helpful in returning my trailer.
David HGood customer service!
Amy BYou can fire Rob he is not approachable he's short answers very cold not very people friendly. Leaves a very bad taste for the business. Benny on the other hand is great very friendly and helpful. nothing but great praises for him. Don't go changing options after the pick up and drop off is done. You screwed me on pricing
Sean BBenny Hernandez is a superstar. Despite the computer system being down, he went above and beyond to help me return my equipment. I sure appreciate it!
David HThe AC wasn’t working.
Dara J