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Allen GCustomer Reviews for U-Haul of Landa Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I drive past other Uhaul locations to rent here. They always have the trailer I need and the customer service is excellent.
David WLet us drop of one way with the open trailers
JOSEPH LGood Job
ROBERT PJustin was amazing. I returned my uhaul to a different location then initially chosen so I could speak to an actual Uhaul employee. He changed my drop off location for me before I even got there and quickly addressed and fixed my problem with the mileage. I was in and out in five minutes. He was incredibly professional and helpful.
Devin DTodos muy amables, todo muy bien en la experiencia
Fernando Vparking and access is difficult,
Terry PJustin D was sweet and helpful. Will definitely be back :)
Allison BGreat customer service!
Maria PThe entire staff at Landa Park UHaul provide excellent support, know their job and services, are friendly and helpful, and go out of their way to make sure the service is top notch.
William OVery helpful staff.
Raymond DFast check out and in
JAMES CThe customer service at this location is much improved compared to my multiple previous experiences at this location. Thank you for initiating the improvements!!!
KEVIN DDid mobile check in employee busy with another customer, finally got the keys and another truck was parked in front of it. Had to move truck to take all the pictures. I feel like they were not ready with my truck even though I checked in online.
TAMMY KThey were very professional and friendly and I was finished quickly.
Carol EThe location is very crowded, perhaps spacing out the rental trucks for easier access, thank you.
Karen JGreat service!!
Douglas FParking is extremely tight, but the team was very helpful in returning my trailer.
David HGood customer service!
Amy BYou can fire Rob he is not approachable he's short answers very cold not very people friendly. Leaves a very bad taste for the business. Benny on the other hand is great very friendly and helpful. nothing but great praises for him. Don't go changing options after the pick up and drop off is done. You screwed me on pricing
Sean BBenny Hernandez is a superstar. Despite the computer system being down, he went above and beyond to help me return my equipment. I sure appreciate it!
David HThe AC wasn’t working.
Dara JJustin was awesome! Very helpful and great customer service!
KRISTIE RI returned the U-Haul with more than half of a tank of gas. More than what the truck had when it left. When I first picked up the truck I noticed that they noted the tank was full but it was only less than half full. I took a time stamped photo. When I returned the truck I was fished off and the guy told me he would handle it. He didn’t understand and he didn’t care. I was charged $75 for fuel and now I’m having to dispute the charge because of their negligence. Wouldn’t recommend. These guys don’t care about customers at all. Rude and no attention to detail.
Chad DBennie, was the perfect partner today so helpful and more than willing to go the extra strp
Nigel DThe people you have running the store are awful. The poor old man working the computer didn’t know what he was doing. The guy who did know what to do was being rude to the old man. It made me have an error in my contract where the old man failed to put in that it was one way instead of returning to the store. This made me drive all the way back to the original store, 60 miles away. I also got a call a couple hours after I dropped off the van that the guy had lost the keys and that they couldn’t finalize the rental until he found them. This was one of the worst experiences I’ve ever had renting anything and I will not be using this store again.
MICHAEL Mvery quick and very friendly as well as professional
alan wAwesome people and great equipment
Ben TKeep the customer satisfaction better and exemptional.
Helen AI would NEVER recommend this location to ANYONE until Rob is fired from Uhaul. My experience was the worst. Rob is EXTREMELY rude, condescending and lacks professional customer service skills. HE SHOULD BE TERMINATED IMMEDIATELY!!!! I strongly encourage to you ask Benny who also works at this location about Rob's behavior. The way he spoke to Benny his colleague is unacceptable. Please have someone from the Uhaul corporate office call me for additional concerns.
Michele ASuper easy.
STEPHEN UGreat customer service!
Gary MService was excellent
Brenda FThe tank wasn’t full. I wasn’t told how much to fill it to. The truck didn’t run well and the return left me running around frustrated.
Jordan FJustin was great- despite being full and busy, accommodated us so my dad could drop off the uhaul and leave early the next day. 10/10.
Paige CSmooth and quick drop off. Thoroughly impressed!
Helen SGreat location and both guys got me hooked up with the trailer and the office guy was also quick on getting me taking care of. Great experience.
william mA bit overcrowded.
Jeffrey PVery professional and friendly people
RICHARD HEverything was fine. Great facility! I’ll be back .
Camille GCrew was efficient, helpful and professional.
William CGreat customer service. The guys at this location were very helpful and answered all my questions. Would definitely recommend this location to anyone.
Karla SManager went above and beyond!
Amy GThank you!
Giselle LNothing I can think of! 😊
JOHN HThis location is not parking friendly for customers. It's very cluttered and small. Also, is inspection of the U-haul with the customer not a thing anymore? My father-in-law was helping us with getting our U-Haul and he said that before we left the parking lot the staff member needed to inspect the U-Haul. The staff members didn't really seem like they wanted to do this and they just told my father-in-law that everything's electronic now. I will honestly try not to come back to this location.
Jordan L