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Jeremy CCustomer Reviews for U-Haul at University of Florida
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was friendly and helpful. thank you!
Philip TNot a thing
Dean KThe person on the counter was rude.
Muhammad SThe check in process was very long and the employees had no sense of urgency whatsoever. It took over 30 minutes.
Cheryn EThe staff at this location don’t acknowledge people or really provide customer service. Also, I don’t think it’s fair to charge people for gas when they spend money on gas to return it at the level it’s supposed to be at. If you’re going to charge for gas anyway, what’s the point in bringing it back filled up?
Elizabeth TWe received the vehicle and had too turn around for a tire low on air. The tire was filled, but not fixed. The tire was almost flat again by the time we returned later that day. The phone charger also did not work. I asked for some consideration on the invoiced amount, but I do not believe this was done.
Monica FThe back of the truck looked clean, but it needed a good sweeping. The person who checked me in could have been a little friendlier. The lady who checked me back in was very friendly and was done in record time.
Bryon SA situation arose while we were at this location. Two young men arrived, apparently, a bit over an hour "late" to pick up their truck. They were informed that they lost their reservation. We understand there's a rule about that, but that's not the issue. The issue is the way they were (mis)treated. They were clearly two international students, just arriving to Gainesville. No solution was offered; just finger pointing, recrimination, and punishment. The person who mistreated those young men was a white female. (I was attended by another person, and he was excellent!) But it is not about a single employee working hard and being nice; this is about a full company, and the mistreatment (and discriminatory behavior) we witnessed; it spoke very poorly about your firm values and the quality of your customer service.
Javier RThe staff was super friendly, welcoming, and very accommodating. The only issue was during checkout when the U-Haul system went down, which caused a very long wait. Even though the delay was frustrating, the staff handled the situation professionally, kept everyone informed, and did their best to make the experience as smooth as possible.
Torieesha RRental van didn’t have the dolly I reserved and the odometer didn’t match the rental agreement (different truck was given)
Aurora BGreat service!
Alexander VLocation was just okay. Reservation was for different truck at different location, but 2 days prior to pick up reservation was changed by Uhaul to location that was further away and for a larger truck. Uhaul stated that reservations are only "preferred" and not guaranteed. Truck was dirty in cab and truck bed. There was also a dolly found rolling around in truck bed - no dolly was rented.
Brian LThey were very accommodating, and friendly. Made it a very easy process. Thank you
RICHARD SThey lied and are trying to charge me an extra $506.
Andrea GExcellent 👍
LUIS MThe truck was in poor mechanical condition. The dashboard had engine errors and when asked about it they said don't worry about it. The truck Air Conditioning did not work, when reported the team didn't seem to care.
Robert LThe rental process with UHAUL was very easy. The vehicle was ready to go, and it took me less than 5 minutes to get on the road. Overall, I'm very satisfied with the experience.
JORGE HThe woman that was working was incredible
Charles CFantastic business. All employees work hard.
Jeffrey AVery good interaction and great start to the rental.
Todd SEverything went well
Carolyn LDidn't have the truck size I needed, so I had to get one 2x the size I needed. 3 different people helped me, which would have been great except for each one had to start the application from the beginning again, and the check engine light, as well as few others were on when I got the truck, by myself.
Kristen EVery easy drop off process
amado GGreat service ☺️☺️
Duvercia CSand was in the bed of the truck.
Kenneth JHad a slight difficulty with return. This pick-up location had their full allocation of 6x12 trailers, so I had to take it to another location on 6th St. Initially they were going to make take it back to the pick-up location,, then they allowed me to leave it with them. It all worked out with a minimum of hassle.
JOSEPH YProcess went very well
Kayleen HGood service, very efficient and professional. As far as the rental process is concerned, try to make it faster.
MICHAEL GChanged my reservation to a in town from the one way I reserved and are now trying to charge me $120 fee
andrew SGreat team. Great customer service!
JEREMIAH NKeep doing what you do
Queen MNeed customer service training Truck was fine
Jim PThe truck barely worked. It was given to me with hardly any gas. I told them the truck didn't start a few times, they didn't really seemed concerned.
Renee JGarrien was professional, friendly, and courteous. 5 STARS
George PHire more people during peak hours/days
Heidi LI had rented a truck from this location - and had rented a storage unit at another location. No one informed me there would not be a person at the storage unit location and I would have to return to gain access. Moving is stressful enough -- although they resolved my problem, it took time out of our moving day and we missed a family event.
sonya bFriendly staff quick drop off
TABITHA RNothing that I can think of
Katayoun BThis location has everything you might need. Service gets a little slow when there are only two service desks and a line of people, but that happens everywhere. Overall I give them a 10/10 and highly recommend them for your rental and or moving needs!
Nick BWas charged for things I explicitly said I did not want and never got a refund afterI submitted a refund request.
DANIEL SEmployees were very helpful, friendly, knowledgeable and attentive to my rental situation.
Robert NParking lot is so tight. Maybe dedicated entrance and exit lanes would assist with the lot congestion.
Catina JPolite staff!
DAVID PFast drop off and friendly staff
Sergio Rconvient lication
HARALD RNo problems here. I wouldn't change a thing.
Scott HWe had to wait approximately 10 minutes for assistance upon arrival. Once served, staff was friendly and helpful.
Dean PAll was good
Yvette CI arrived at 10 am for a 10 am pick-up of a 5’x8’ trailer. When I walked in an employee walked out with a customer to hitch up her trailer rental. I was the only person in the store. The reason I mention that is because by the time someone who worked at U-Haul came back, there were at least 10 people in line and I began taking pictures because I thought it was very strange that there was no one in the store working on a Saturday morning for at least a half hour! If I wasn’t the first person in line I would have probably been more upset. But I’ve worked with this location at least 3 times in this past year and I find them to be helpful and competent so this is not a complaint. This is simply an observation. 🙏🏻
Michael CImprove the app photo upload for pick up
Sarah BGreat staff. Very friendly, helpful and quick service.
William Fhave a public restroom.
Dean ONeed more people working the counter, the wait line gets ridiculously long.
Audra MThank you so very much!
Carlton DThere are several reasons for my below average rating. First of all, the truck I was getting was parked so close to the other truck that I had to climb through the driver's side to get to my seat and there was no offer to move it. Second, the employee marked the gas at 7/8 but it was actually right below 3/4, so I had to call the customer service number to report the inaccurate amount. I was told the account would be noted and I would not be responsible for the extra gas. However, when I turned the truck in, it had not been updated so I was expected to pay for the difference in gas. Lastly, I had asked for 12 rental blankets, but was only given 10. I did not realize this until I was dropping off the truck since I had movers handling the loading of the truck. I was then told I had to pay for the missing blankets. These are 3 instances where the pick up location's inattention to details were a problem and I would not recommend this location. Thankfully I was able to get in touch with U-Haul customer service and they filed a claim to reimburse me the amount I was wrongfully being charged for the 2 lost blankets and then mis-marked gas level.
Elizabeth D