Customer Reviews for U-Haul Moving & Storage at Mt Juliet

5,902 reviews

14535 Lebanon Rd   Old Hickory, TN 37138
(At the top of the hill past Tractor supply)

(615) 754-6246

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(615) 754-6246

14535 Lebanon Rd
Old Hickory, TN 37138
(At the top of the hill past Tractor supply)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Absolutely the BEST!!!

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Terri S. 
Rating:
5.0

Very kind and professional! Very easy and quick drop off.

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
5.0

Everything went as planned

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

Great experience and the equipment worked perfectly

TRACY Y. 
Rating:
5.0

I really can't think of anything staff was very courteous, and very willing to help. They all deserve raises

Henry A. 
Rating:
5.0

Customer did not leave a comment.

ian H. 
Rating:
5.0

Customer did not leave a comment.

RYDER W. 
Rating:
4.0

The trailer had a great deal of trash and debris in it. I had to sweep it out before loading my equipment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

MANDI R. 
Rating:
5.0

Customer did not leave a comment.

larry P. 
Rating:
3.0

Customer did not leave a comment.

NEAL C. 
Rating:
5.0

Customer did not leave a comment.

JOSE L G. 
Rating:
5.0

Everything was great. No issues. Great customer service at pickup.

VALERIE T. 
Rating:
4.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

BRANDON R. 
Rating:
5.0

Everyone was great from reschedule due to snow and ice. Finally renting moving and returning every one was great...

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

ERIC E. 
Rating:
5.0

Customer did not leave a comment.

DARRYL W. 
Rating:
5.0

It was easy Staff were professional. Thank you.

Kevin H.  |  First Impressions 
Rating:
5.0

The U-Haul App is abysmal. I reserved my van online but was unable to use the app the complete the pickup and finally gave up and went into the office to rent all over again. It is not the first time that I have struggled to do anything at all with the iPhone app. It is apalling and unusable. I've rented from U-Haul probably 7 times in the last 24 months and I think only once been able to do anything with the iPhone app. It is annoying and frustrating. I won't bother next time.

GARY H. 
Rating:
5.0

Nothing. Everything was perfect.

DAVID M. 
Rating:
1.0

The truck was horrible door panel was cracked. Headliner was falling down and coming apart the emergency brake wouldn't work the truck had several different areas on it that were damaged. The dolly was not tightened down properly so it come loose and broke the security tie. Also the online check in was awful I was supposed to get the truck around 630 it was after 7 before I could even leave the store. Had to submit my photos several times. And talk to customer service they took along time to verify it. Absolutely a horrible experience. Checking the truck back in was not as bad but the guy working was not helpful he didn't know what to do

Jon M. 
Rating:
4.0

The manager Adam a cash was very pleasant I’m very pleased ! Thank you!

Vashti M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damien G. 
Rating:
5.0

Aaron did a great job. Professional, and helpful, and friendly.

JONATHAN C. 
Rating:
5.0

Kind and very helpful,

Rebecca W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE J. 
Rating:
4.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Very efficient return process.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT O. 
Rating:
5.0

Customer did not leave a comment.

JAMES NATHANIEL B. 
Rating:
5.0

Customer did not leave a comment.

jimmy b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARITA W. 
Rating:
3.0

My order was completely messed up and took forever getting one.

LEONA J. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

raymond O. 
Rating:
5.0

Easy access to the truck rental and drop off. No issues at all.

LUKE L. 
Rating:
5.0

Customer did not leave a comment.

YANNICK A. 
Rating:
4.0

Customer did not leave a comment.

TERRY C. 
Rating:
4.0

Only problem was during check in the representative checked in all of the dropped off vehicles while we stood and waited for him to check us.

DONALD C. 
Rating:
5.0

The customer service rept. was very friendly, polite, respectful and helpful.

JACOB P. 
Rating:
5.0

The staff was timely and were proficient at their tasks

WILLIAM O. 
Rating:
5.0

Thank you!

Robert T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Tomi S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
4.0

Everything was fine. Now the moving company needs a better system for when you go over your allotted time, you shouldn't have to pay them cash when you paid them up front with a credit card. It should be an added charge to your credit card. I don't carry cash, because I was robbed before.

BRENDA L. 
Rating:
5.0

Customer did not leave a comment.

SHANE M. 
Rating:
5.0

Customer did not leave a comment.

PAMELA H. 
Rating:
5.0

Customer did not leave a comment.

Lucas C. 
Rating:
5.0

Outstanding!!!

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

Gustavo S. 
Rating:
4.0

Customer did not leave a comment.

CHARLES F. 
Rating:
4.0

Make sure no accidents with losing keys next time 😉 We were accidentally charged a day for a check in mishap but was quickly reversed by Jeffrey Porter minutes after speaking with him. The check in employee was super nice! Quick with the drop off process.. We also returned the truck wiped down with Lysol wipes and in much better condition than pick up, they seemed thankful for the effort. We will definitely rent from this location if we ever need to!!

Eric M. 
Rating:
5.0

When I had an 1 7/8" ball I was told it would work. I would have appreciated being told how much bumping the slack would cause. Other than that all was good.

THOMAS B. 
Rating:
5.0

Excellent service and knowledgeable staff. Thank you for a very good experience!

Scott B. 
Rating:
4.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

Employees very friendly and helpful. Pick-up and drop-off were quick and efficient. Couldn't ask for a better experience.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

EVANS M. 
Rating:
5.0

Customer did not leave a comment.

KHYUNTA S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

TAMMY G. 
Rating:
4.0

Because the equipment contract stated that the 15-foot truck I rented had to be returned with a fuel level halfway between 3/4- and 7/8-full, I took extra care in being sure that U went a bit above and beyond that requirement by returning it between 7/8 and full. My fuel cost at the pump came to $35 for 11.55 gallons and I chose the least expensive grade. I drove the truck a total of 26 miles. What's the fuel efficiency of the truck?

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
5.0

Customer did not leave a comment.

Darrel T. 
Rating:
5.0

Do you have my check in date wrong. I did not check in until 12/6/21. Please correct this. Thank you

Shirley M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VERONICA D. 
Rating:
3.0

Customer did not leave a comment.

SARAH J. 
Rating:
5.0

Customer did not leave a comment.

martin M. 
Rating:
5.0

N/A

LAUREL P. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
4.0

Do not like the check in process. It's confusing to have to check in at one door then enter into another one. It should just be the one door. Loved it other than that.

Gabriella C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james F. 
Rating:
5.0

The associated that I dealt with today were so friendly and efficient . I have been to this location 20+ times. Today was one of the best experiences

LINLEY P. 
Rating:
5.0

Customer did not leave a comment.

Ross T. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

BRANDON B. 
Rating:
5.0

I have got to say, this was my first U-Haul experience. Moving out of State was a scary ordeal. I have never done it and only had myself, my Sister and my Brother in law to help. From beginning to end the experience was way more than we expected. Everyone was helpful, kind and professional. If ever I should have to do it again, I will definitely go through your company. I am telling anyone who cares to listen about this amazing moving experience‼️👌🏽👌🏽 Thank you, every single one of you‼️ Suzin Holtz

Susan H.  |  First Impressions 
Rating:
5.0

Great store.. always

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Steven B.  |  First Impressions 
Rating:
5.0

Excellent competent staff. Very professional and accommodating.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Dacian R. 
Rating:
2.0

Train your staff to acknowledge their customer's presence and communicate verbally, while making eye contact throughout the transaction. If there is a problem at check in require a follow up call and email the receipt after the customer leaves.

Doreen R. 
Rating:
5.0

Customer did not leave a comment.

DEA W. 
Rating:
5.0

This is one of the best U-Haul locations I have visited. The staff is upbeat, professional and friendly. Equipment was great.

EVAN M. 
Rating:
4.0

Customer did not leave a comment.

DWIGHT M. 
Rating:
5.0

Ensure that your techs understands their left from their right when repairing trailer lights.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

ALEX R. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

Excellent customer service

JOSEPH W. 
Rating:
5.0

Great experience!

Gary C. 
Rating:
4.0

Customer did not leave a comment.

Oswald Z. 
Rating:
5.0

Very nice employees no issues

Chuck H. 
Rating:
5.0

Khalil Dodd was the customer service specialist we had the pleasure of working with - he was very polite, knowledgeable, and helpful, with a down-to-earth attitude and great sense of humor. The store was well stocked and organized and clean. We will definitely be back and will be happy to share our experience with others.

DENISE C. 
Rating:
2.0

I am still waiting to be contacted by customer service.

AMANDA S. 
Rating:
5.0

Customer did not leave a comment.

Elliott M. 
Rating:
5.0

Customer did not leave a comment.

COLIN F. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

CRAIG D. 
Rating:
4.0

Customer did not leave a comment.

MARY JO S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROY W.  |  Overall Experience 
Rating:
4.0

The only problem I had was there was a couple of weeks when I couldn’t get in because I thought I’d lost my key and I couldn’t find what I needed to unlock my lock. When I finally called to arrange to have it cut off, I was told that a new lock had been put on my unit and no one told me until then.

Shirley M.  |  Overall Experience 
Rating:
5.0

The technician and manager helping me were knowledgeable and helpful. The manager was especially helpful in explaining the procedure as I was taking over a storage unit I shared with a friend.

Larry B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

beth f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen D.  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful! My experience with the move in was excellent facility very clean.

Angela H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chelsea L.  |  First Impressions 
Rating:
5.0

Adam Cash is an excellent General Manager.

Jace S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MACKENZIE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christi L.  |  First Impressions 
Rating:
5.0

Having the storage unit at the same location as the van rental made our move much more efficient. We unloaded the moving van into our storage unit and didn't have to worry about taking the van to be dropped off...we were already there!

STEVEN F.  |  First Impressions 
Rating:
5.0

We are moving to Nashville from out of town. We were looking for a storage unit that was secure and affordable. We are very pleased with our choice to store our things with Uhaul storage facilities! As a bonus, we got our first month free!

robert L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RESTORATION A.  |  First Impressions 
Rating:
5.0

The best customer service 👌

USSERLINE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hippodrome R.  |  First Impressions 
Rating:
5.0

...the on line didn't explain the circumstances for the change of our pick up location...we found out the "why" after going to our original place who explained there wasn't an available vehicle...otherwise the locations in St. Louis and here in MT. Juliet have been helpful in explaining and offering assistance...

Ilaan G.  |  Online Move In 
Rating:
5.0

Eric Sparks was an amazing employee. His willingness to show me around the facility and allow me to look at the exact storage locker location was an awesome. Eric is an excellent representative/ambassador of your organization.

jeffrey h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

beth f.  |  First Impressions 
Rating:
5.0

Easy process and very helpful and friendly customer service.

matthew e.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top