Customer Reviews for U-Haul Moving & Storage of Brampton W

Rating:

3.0

You guys are super expensive., for 3 hrs I paid 135 +35 dollar worth gas

Rating:

4.0

Rear door wire was broken and i had to pay extra to the mooving guys please check before giving trucks to customers thanks

Rating:

3.0

Better parking in location trucks were parked anywhere.

Rating:

1.0

​I am beyond furious right now. Your company explicitly told me to drop off my rental vehicle at a specific location ((200 Springhead Gardens, Richmond Hill, ON L4C 5C8))) , but when I arrived, the shop owner completely refused to accept it! ​How do you sell a franchise to someone who flat-out refuses to do their job and follow your company’s own directives? I did exactly what I was instructed to do, and instead of a seamless drop-off, I was stranded, turned away, and forced to deal with a hostile owner. ​This is completely unacceptable and an absolute joke of customer service. If your locations won't honor your drop-off agreements, stop selling them franchises. ​I expect someone from corporate to contact me immediately to resolve this mess. I am totally unsatisfied with this entire experience and will never use your services again unless this is made right. Luckily this [[ Pioneer Gas Station 12717 Woodbine Ave Stouffville, ON L4A2G6 ]] location was awesome. He answered my call was willing to help me return the vehicle. Awesome person.

Rating:

5.0

Good Service

Rating:

3.0

Here are three professional ways to rewrite your feedback, depending on how formal you want to be: Option 1: Professional & Direct (Best for formal complaints) "When I pressed the brake pedal, the truck's steering wheel shook violently. I believe the brake pads are completely worn out. This poses a significant safety hazard, and all vehicles must be well-maintained and in good running condition. I have rented from this location many times, but this is the first time I have received such poor service." Option 2: Concise & Clear (Best for quick written feedback) "The truck's steering shook when I applied the brakes, indicating that the brake pads are likely worn. This is a safety issue—vehicles need to be properly maintained. Although I am a frequent renter at this location, this is the first time I have experienced service this bad." Option 3: Slightly Less Formal (Still grammatically correct) "The truck was shaking when I pressed the brakes. I think the brake pads are completely worn, which is a major safety hazard. Vehicles here should be kept in good running condition. I've rented here many times, but this is the first time I've had this kind of problem." --- Key corrections made: · Fixed "staring" → steering (or "starting" if you meant the engine, but shaking usually refers to the steering wheel). · Fixed "break" → brake. · Fixed "brake bad" → brake pads. · Fixed run-on sentences by using periods and conjunctions. · Changed "I rent at many times" → "I have rented... many times" (correct tense). · Added articles ("the", "a") for proper grammar.

Rating:

5.0

very good service

Rating:

5.0

U guys are doing fantastic already. Great staff 👍

Rating:

4.0

Driver side door was not working. To open it you have to open other door and then get inside.

Rating:

4.0

Please make the key drop box more visible. There was not sign saying drop box. 🫣. Some other customers and I had a hard time finding the drop box. The security had to assit.

Rating:

3.0

Not efficient. We had to go through the same process that we had already completed on the app. Why make the customer do this twice? Makes the app seem irrelevant.

Rating:

5.0

Drop off went smoothly. We brought the truck back a day early and would have liked to have a refund of one day, especially since you will now be able to rent the truck to someone else, but that did not happen. I am disappointed.

Rating:

2.0

Next time I'm going to read agreement very carefully.

Rating:

5.0

Location was closed when I dropped the truck off

Rating:

5.0

Just let all the customers that they check the A/c before they sign up the vehicle

Rating:

5.0

All good

Rating:

3.0

It would be nice if the cab of the van / truck could be freshened after use by smokers

Rating:

4.0

Need to mark drop off sign board

Rating:

3.0

I filled out everything online the night before and i still had to wait 30mins in line. I pulled out of the driveway and the check engine light came on and the maintanence needed light.

Rating:

4.0

When picking up the truck, I would suggest, someone actually joins the guest driver and go through the whole procedure. This will have a value added service at the start of the rental.

Rating:

3.0

Vehicle's cab was dirty and smelly. Had muddy foot prints on the inside of the windshield. Had issues when changing gears. Vehicle should come with some sort of phone mount to secure phone when using GPS. I rent at this location ONLY because of convenience!!

Rating:

4.0

Recommendation would cost me time at your counter. Due to the delicacy of contract at point of sale, time is required. Having 2 representatives at the counter would allow me to recommend and not affect my on time at your counter 🙃 Comprends-tu.

Rating:

5.0

Great experience! The truck was clean, well-maintained, and ran smoothly throughout our move. The rental process was easy, and the service was excellent. Highly recommend!

Rating:

1.0

Poor

Rating:

5.0

Staff were efficient and courteous. Truck was clean and relatively new.

Rating:

4.0

App does not work to reserve online and there was a line up at the counter. Other than the wait the rest of pick up and drop off was smooth.

Rating:

5.0

Perfect equipments

Rating:

5.0

Awesome 👌

Rating:

1.0

Wrong distance charged my estimate is mear 22 kms

Rating:

5.0

Nice work

Rating:

5.0

In all everything ok.

Rating:

5.0

Doing Great

Rating:

4.0

The overall process was good, picked up with the app and it only worked half way through the process. Check-in process was 2 mins.

Rating:

4.0

Per KM charge is more than reasonable for a 10 foot truck. I had to pay $288 for 138 KMs which is more than $2 per KM.

Rating:

5.0

close a little later

Rating:

5.0

My experience has always been great. Staff friendly and helpful. Highly recommend this location.

Rating:

4.0

There should be a sign to where you are need to go first before you go inside the office to see customer service.

Rating:

3.0

It was busy so more staff on would have been better as we had to wait several times that visit

Rating:

5.0

Everything was great, the staff was really good too me. I actually reserved a dolly and a furniture dolly but didn't receive either. They refunded me the money with no questions asked. I will definitely use them again in the future and recommend them 100%. Thank you U-Haul for everything.

Rating:

3.0

I returned the equipment. The staff is in the seem to be distracted even though he saw me trying to confirm the drop off. Then midway walking to the office he called out to me for the equipment #. I then asked for the receipt & told me go to the office. It was a bit of a wait as another customer was getting a rental that was a lengthy ordeal. When I finally got to the desk the girl asked is any one checked the return before I could answer she printed off the receipt that was like 5 sec. Not sure why one couldn't be emailed to me just as when I booked it & save me the hassle of going back inside.

Rating:

5.0

Check in was very quick, drop off was even faster. The 4X7 trailer was adequate while being light when empty and maneuverable in the city.

Rating:

1.0

Used trailer for 2 days, got charged for 4 days only because of staff not doing their job properly

Rating:

5.0

Excellent service overall

Rating:

1.0

Never visit

Rating:

5.0

Best way to move with Uhall

Rating:

2.0

I reserved a 15 ft. truck and had to pick it up by 4:30 as they closed at 5 as this was Sunday. The lineup was horrendous and we waited about 45 minutes or longer, and they were still coming in the door. One employee at one point shouted unless you have a reservation we are closing. Some people still stayed in line as there was not enough staff to handle it. When I got to the counter, I was told my 15 ft. truck was not available. They asked if I would take a 20 ft. but were going to charge me the higher rate. I said I had to take it, but I was not paying for their error. The boss said yes just charge the 15 Ft. rate. Once all the paperwork was done you are directed to go outside and someone would be there to help you look over your truck for any dents etc. We couldn't find anyone and there were other people in the same situation, and they hadn't given us the keys, so when we did find an employee who wasn't wearing anything to identify him as an employee, this was so stressful. When finally, we were at the truck you have to now have to scan stuff. All this has to be done on your phone by scanning pictures. I am a senior citizen and am pretty good on my phone, but I would have been lost had my daughter not been with me. Finally done but this is a large truck and there were so many trucks parked everywhere and unless I asked no one was moving. There didn't seem enough organization nor staff to handle. When we returned the truck, we were told the gas was not exactly at the same mark as when it was rented. He told us to go and get gas in the middle of rush hour but trying to drive into a gas station with a truck this size was impossible the area. He said they charge a refilling fee, and a $20 top up would be $58. After telling him about our horrendous pickup ordeal he did comp the gas. That was the only good thing about this experience. ALSO, THE OUTSIDE OF THE PLACE WAS SO DIRTY AND OVERFLOWING WITH GARBAGE AT THE FRONT ENTRANCE IT WAS A REAL TURNOFF. WE HAD TO KICK STUFF OUT OF THE WAY TO GET IN THE DOOR. I will never use this location again.

Rating:

4.0

Don’t think there’s much more, although there is all ways for improvement, but in my opinion at this time just keep doing the good work,

Rating:

3.0

My experience at U-Haul was frustrating because the employee named tanya was unhelpful and disrespectful. Instead of assisting professionally, the interaction made the process unpleasant. Customer service should be respectful and supportive. The other girl with amber was nice and helpful

Rating:

1.0

I had rented a small 4' x 8 ' trailer and after waiting 45 minutes to be checked in, (your system went down 15 minutes before I finally got checked in!) I went out to hitch the trailer to my truck. There was no one to be found in the yard as I walked around for 15 minutes looking for someone. When I finally did find someone, and went to hook up the trailer, the person told me the trailer did not have a cable to connect it to the power supply in my bumper for the tail lights to work. He told me I would have to go by one. When I went inside, the person at the counter told me they found one and the other guy went to install it. Overall, it took over an hour and a half for a simple trailer rental. While I appreciate it was the end of the month, the Uhaul dealer should have had more staff given the large number of reservations they had, especially in the yard where customers were looking for assistance.

Rating:

5.0

Team was excellent and they were doing things preety quick. But van was not maintained properly. Hand breaks were not good. Sound of vehicle was too high. Inside also it was noisy. Maintaince of vehicle was pending.

Rating:

3.0

I wouldn't prebook trucks out when another customer still has it, anything can happen in life like my situation where I had a truck full and a storage unit that doesn't open until 9am, I had to fill it mostly by myself instead of the help I was supposed to get so I wasn't able to clear the truck out into the storage unit before 1030 pm the previous night, I went for my 7am drop off time to pay for an extended day, it couldn't be done as the truck was booked to another customer, thankfully the lady did her best to extend the time until 11 but it was the most stressful experience to unload a truck in an hour and half from when the storage unit opened to being able to drive the truck back in time. Say there was an accident to happen to someone you'd have a customer waiting on a truck that they might not be able to have so maybe book trucks when they are on lots not out.

Rating:

3.0

Due to less staff they cannot handle number of people at a tine. Also low internet speed cause dealy

Rating:

5.0

I liked everything about the uhaul in Brampton. Loved the experience just wondered if the drop off after 5 pm could be made easy and was charged I don’t know why. I will request if all the charges could be made transparent

Rating:

5.0

i am very happy with service. staff is very sportive

Rating:

4.0

Truck ran great! But the app shut down several times when submitting photos/checkin-in/out. So I am not sure which entries successfully submitted. As well the previous renters left garbage and dirt in the cabin. But the sales team was awesome and very supportive despite how busy they were.

Rating:

2.0

Garbage customer service with poor piece of management.

Rating:

3.0

How more equipment. The trailer I wanted wasn’t available.

Rating:

3.0

Vehicle seems a bit unstable

Rating:

1.0

Horrible customer service all representatives were extremely rude. Please find new staff.

Rating:

5.0

Have better and non sneaky additions to billing process .

Rating:

5.0

The way ur doing is 👌 I like it Everything was excellent.

Rating:

4.0

The only thing I had an issue with was the app. I tried to get movers book an appointment and no response and no body came. I had to load the truck by myself.

Rating:

4.0

The staffs were disorganized, when it came to the pickup of the van and collecting of keys! Barely any assistance and when asked the workers reacted clueless as to what is suppose to be done.

Rating:

5.0

Beautiful ..

Rating:

5.0

It’s all good

Rating:

5.0

It's all good .

Rating:

4.0

Very happy

Rating:

5.0

Everyone was very nice to deal with. Rohan was a great help. Thank you!

Rating:

5.0

No complaints

Rating:

4.0

Front counter women were very friendly and helpful

Rating:

4.0

Your staff was very helpful with what I needed.

Rating:

4.0

The ladies at the service desk were outstanding and had a handle on everything 👏

Rating:

5.0

I had an excellent experience with U-Haul! From start to finish, the service was outstanding. The staff was extremely professional, friendly, and helpful throughout the entire process. They took the time to explain everything clearly and made sure I had the right equipment for my needs. The truck was clean, well-maintained, and easy to drive. What impressed me the most was how accommodating and efficient the entire team was – they truly care about their customers. I highly recommend U-Haul for anyone looking for a smooth and stress-free moving experience. Thank you to the entire staff for your great service!

Rating:

4.0

So nice

Rating:

4.0

I am very satisfied with the service I got froĺm uhaul

Rating:

4.0

The storage loading area would sometimes blocked with customers returning trucks back to the facility after use.

Rating:

5.0

Thank You Uhaul Team.

Rating:

5.0

I stored there for 6 yrs .. no issues great staff

Rating:

5.0

Great service. Rohan and girls at front desk are great!

Rating:

5.0

Staff very friendly and helpful

Rating:

5.0

Your staff name Rashi do an excellent job Thank You

Rating:

5.0

Staff was friendly and very helpful.

Rating:

5.0

U-Haul storage facility well maintained good customer Service helpful and communicate

Rating:

5.0

Staffs of U HAUL 11 Main Dt Storage are ver accommodating, & very kind to entertain everybody transacting business to U Haull, & I will recommend UHaul to friends about the kindness of the staffs entertaining customers.. Thank you very much for the very experience given to me by all the staffs, & I had very good experience storing my belongings, I hope to return again … God Bless

Rating:

5.0

Rohan and Kevin were great!

Rating:

4.0

It was a good experience at UHUAL. What separated Good from Great was the long wait time to get to the CSR when I was observing another rep doing something else as I believe they could have assisted and then go back. All in all a good experience.

Rating:

3.0

The facility itself was generally well-maintained, though the access door once took several days to fix. I did see a mouse inside once though never inside my unit. There were no floods or roof leaks, or mold/mildew, so that’s positive. The line waits could be a bit long though there were always at least two people at the desk. The staff were generally polite. The big issue is that many people are self-absorbed slobs. That’s not your fault, but it makes your facility less than desirable. People standing in the middle of the parking lot staring at their phones, trucks or even cars parked to block doorway access or even getting in and out of fhe parking lot, a mess all around the dumpster and assorted objects that can puncture tires strewn all around the parking lot. There needs to be a bit of a culture change where rules for conduct are clearly signed and enforced. You won’t go bankrupt or lose any customers that are worth keeping. Some will even show their appreciation. Thanks for listening.

Rating:

4.0

Your rates/month are more expensive for the same size of space with your competitors and don't offer the same technology as they do. But your staff was incredibly friendly and helpful.

Rating:

4.0

An animal got into my unit and left animal feces throughout the unit. However, the staff moved my possessions to a new unit as soon as they were made aware of the situation. They were very helpful and solution oriented.

Rating:

3.0

The storage was very cramped. The size should have been fine but the height was under 6’. Also the door was tiny

Rating:

2.0

The constant raising of the price every year is extremely predatory to people looking for an affordable area to place an excess of belongings. When I got this storage unit it was very affordable but has been increasing exponentially over the last 2-3 years. Please be more apparent on price increases with customers in the future

Rating:

2.0

Several items have clear mice damage. Unit was very dark, needed flashlights to load an unload. The fire alarm has been on low battery, doing that annoying beep the entire time of our storing stay. Heard it non stop loading in the unit, non stop moving out. Staff were not friendly or knowledgeable when we first arrived.

Rating:

4.0

I am not statisfied with the service of my last renta. My pickup location I wanted over 20 mins outside in the sun for rhe rep to open the door and assist no one was at the office. I called your customer and was given $50 off my renta and when I dropped off my renta they did not apply the $50 off but told to call customer because the rep did not put it on. The rep I think his name was Bryan...when he came in he looked half a sleep no apology made he just act like he did not care. I was very upset because I have some deadlines to meet and my while day went bad after due to getting the truco very late. The Dropbox off location was ok ....no problem

Rating:

1.0

This location is under staffed, the staff leave you waiting on hold, offer to call you back and never do. The manager.does not respond to requests for call backs, This locations service is very poor.

Rating:

3.0

We enjoyed Uhaul, but you advertise a price on your main wall and continue to raise the price 4 different times. We always paid in advance or monthly, never late, but continued to get charged more. I brought this up to anyone who would listen, and nothing changed. Last month I was charged another 4 dollars. Your advertisement is false and misleading. You could have had me as customer for years.

Rating:

1.0

Long waits, terrible customer service, way overpriced

Rating:

5.0

Amazing service, amazing staff. Took very good care of me and made sure I was happy with the services before I left. Will definitely be using them again and telling people to use them.

Rating:

5.0

Great service

Rating:

4.0

While staff is always polite and friendly, I always wait a minimum of 10 minutes in line before talking to a cashier. I always expect that things will take a long time when I go to this U-Haul. I cannot be in a hurry. I came today to change my storage unit from a big one to a smaller one. Before I could start to empty, I was told by an associate to go tell the cashier to sign me out of one storage unit first. So I lined up for 10 minutes just to find out by the cashier that I could have emptied my storage unit and filled the new one and then lined up to see the cashier to complete the transaction. Too much time wasted.

Rating:

2.0

Very unorganized, alot of the times don't pick up the phone, not good at explaining to customers that when they put a hold on a storage unit it just for the day. They don't show you the unit until after you pay which not good. steep stairs to go to units they need to make better access for people that can't go on stairs. I have used this location in the past for moves never really had too much issues but yesterday I was pretty disappointed.

Rating:

1.0

Extremely upset that it took about 30 mins to get into my locker. Not to mention you guys wouldn't take my bank card, so I then had to go get money out to pay for it. Also my original locker was locked and they didn't know why. They had to give me another locker. Also didn't realize that i had to go up stairs to get into the storage unit. It took 5 hours to unload our truck because of this. I understand it says you may have to go up a few stairs but that's extremely misleading as this is an entire flight of stairs. Also had to step down into the location which made things even more difficult to move. Also not to mention I couldn't even get close to the door, we had to park off to the side and was not able to use the ramp. Extremely disappointed in this storage location. Will never rent storage at this particular uhual location again.

Rating:

1.0

You guys made me loose over 2000 dollars worth of furniture due to your error and only offered me 2 months free of my storage which has not fixed my issue with my furniture at all I am beyond disappointed in this company

Rating:

1.0

The load in area needs to have a ramp you can move the trolly in and out within you don't have a truck with a ramp. I have trouble each time calling to get through to a staff member it takes so long. They are not courteous and put you on hold for a long time after answering and jot saying anything. I was moving from one unit to the next and HD all the above difficulties on top of the staff on site did not have access codes and had to wait

Rating:

1.0

My whole experience was horrible. Reservations that are not fulfilled. Horrible customer service. Got a storage unit that I could not access at the time of moving, also no information given. Lady that served me was distracted and did not value my time, and was on her cell phone during out interaction.

Rating:

5.0

Awesome.

Rating:

2.0

Got water damage to some of my furniture. Staff would send emails and call of you are a day late paying the rent.some people are on fixed income and have to wait for money to come in.and the rent is alittle high.

Rating:

1.0

I'll never again rent from here and I won't recommend it to my friends.

Rating:

4.0

Not enough desk clerks. Too long lineups to get service.

Rating:

5.0

The front desk costumer service was awesome . Thanks Karam

Rating:

2.0

Very difficult to communicate with as there is no phone for asking questions other than the front desk, and they are always busy dealing with customers.

Rating:

4.0

Thank you Madhu for offering me free month service for rental of storage

Rating:

2.0

Lighting was terrible especially where upper units were located. Trucks were always parked blocking entrance way to storage units. Sometimes there were sketchy people waiting outside of the door trying to get in without a code. My storage unit would have water in it every time the snow melted - there is a leak coming in from the right side of unit by door.

Rating:

5.0

Uhaul attendant Ms Madhu was extremely helpful. I am very pleased with the service she provided. I will always remember this experience.

Rating:

5.0

In the past 10 years I have used the storage space at UHaul a few times.I have always been impressed with the cleanliness of the facility and I have also observed how well they take care of the vehicles.I do have one recommendation and that is some of the staff need to smile more while serving customers.The cleaning lady was always very helpful and pleasant. I would definitely use UHaul again in the future.😊

Rating:

1.0

I paid for this storage unit for a client as I'm a realtor. They were not happy at all when they couldn't access the unit. I had also asked if by chance the unit for the 3rd month could be shortened to the end of the first week as the client moved everything out Aug 8. I will never get involved or book through your location again. Your staff was extremely rude to myself on 2 occasions and my client on another occassion.

Rating:

4.0

Was a helpful storage space between moves

Rating:

3.0

Overall ok

Rating:

4.0

A big issue was no lighting in the storage itself. The hours were also fairly short in the evening and accessing the storage was challenging at times.

Rating:

1.0

Worst service ever. Booked 26’ft truck 3 weeks in advance and got confirmation but get a call one day before saying they have a 17’ft ready . Bad service from madhu at counter as well. DO NOT USE.

Rating:

5.0

Excellent friendly staff

Rating:

5.0

Great ladies working in the office. Would like to see it more multi cultural.

Rating:

4.0

ceiling not high enough

Rating:

3.0

None

Rating:

5.0

We needed a second storage at the last minute and the staff were very accommodating in finding us something for the 4 days we needed them. They also graciously returned one month payment to us after.

Rating:

1.0

Not impressed with Uhaul! I’ve spoken to about 6 people from Uhaul, also wrote an email regarding the issues I’m currently still having with Uhaul. I need someone to call me asap, 647-632-4359

Rating:

3.0

I wanted to rent a storsge unit. Your service this time was so so but the unit was smelly of mould and sunward to get to Your staff should not have personal conversations while serving. Thank you.

Rating:

2.0

No attention to customer service

Rating:

4.0

Need lighting in the actual storage units. Even during the day time it was difficult to see in the unit itself. The staff at this location always went above and beyond for me.