Customer Reviews for U-Haul Moving & Storage of Central St. Catharines

2107 reviews

72 Vine St S   St. Catharines, ON L2R7N4
(Bet Welland Ave & The old General Hospital)

(905) 641-0815

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 641-0815

72 Vine St S
St. Catharines, ON L2R7N4
(Bet Welland Ave & The old General Hospital)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
3.0

truck itself has a loose steering wheel and shift gear sometimes go straight to D if I just want to R

DAVID JOHN D. 
Rating:
4.0

Customer did not leave a comment.

Bokole M.  |  Overall Experience 
Rating:
3.0

The person who came outside to grab the key from me whiles I was grabbing my daughter out of the truck really made me feel unwelcome and kinda talked down to me . The fact I rented the same truck a week before hand And didn't have any issues with that locations brakes then did the survey after I said the truck was returned he then tried to explain to me it's because of the type of truck it was .... umm sorry sir that's not the case I knew how to drive it

Brianna B. 
Rating:
5.0

I always recommend this location over all others. Had great service yesterday with Barry who was very polite, personable and friendly. And today I had the same great service from Jenna. Outstanding all around.

SANDRA ANN B. 
Rating:
5.0

Customer did not leave a comment.

STANLEYW B. 
Rating:
5.0

Truck was dirty there was a fluid spilled in the clove box getting all over my cell phone . the service was excellent though

KEITH H. 
Rating:
3.0

Mitchell Ings became very defensive when I asked him to put on his mask. As a health care worker I would recommend if he is exempt from masking related to medical diagnosis maybe he have other task than reception/customer face to face. A shield is not sufficient protection and it infringes on my rights as a customer. I realize there may be exceptions to the legislated requirements of universal masking in all establishments serving the public but it's shouldn't be at the cost of customers comfort. Other wise the service was good. Haven't received my refund to my card as of yet. I assume it will come.

Alison S. 
Rating:
5.0

Customer did not leave a comment.

ALANA I. 
Rating:
5.0

Customer did not leave a comment.

BRIAN E. 
Rating:
5.0

Customer did not leave a comment.

Janice J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Alida B.  |  First Impressions 
Rating:
5.0

WILL DEFINITELY USE YOUR SERVICES AGAIN. THANKS

Raymond P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherri-Lynn A. 
Rating:
5.0

Customer did not leave a comment.

Dhaval J.  |  Overall Experience 
Rating:
5.0

Outstanding service from Mitchell!

SANDRA ANN B. 
Rating:
3.0

Aside from the silly policy of Uhaul requesting contacts to keep on file and insisting on calling these contacts to “verify” the customers identity (how they can truly do this without being present is another issue), everything was fine.

Raymond K. 
Rating:
5.0

Everything is ok as it is.

MARYANN A. 
Rating:
5.0

Great service! Thank you

ZINEB F. 
Rating:
5.0

Outstanding service given by Mitchell! Very friendly, very personable and courteous! I'm very happy with the service I received!!

SANDRA ANN B. 
Rating:
5.0

Customer did not leave a comment.

Heather A. 
Rating:
5.0

Customer did not leave a comment.

MARIO C. 
Rating:
1.0

We booked a 10x20 storage unit with outside access to store our stuff in. When we arrived they had said someone rented out the unit without checking the reservations. We ended up settling for 2 10x10 units inside down a bunch of hallways. Now the truck was full of outdoor furniture we were bringing to storage and you can imagine how long and strenuous it was taking it through all these hallways. We came from Saskatchewan to this. What a nightmare.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

stanley B. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

GAETAN C.  |  First Impressions 
Rating:
2.0

I have been double charged for a storage unit end of January 2021 and despite contacting the branch on 3 occasions, twice in person the manager was too busy to sort out a refund of $186.00. Contacting g customer service didn't help either. After going over in detail again what happened and a promise they would sort out and me a refund. They did not call back and that was 12 days ago. Further, I vacated my storage unit and advised 3 people I had left. I received a late rent notice and a phone call yesterday asking me to pay again! No I would not recommend this branch at all, 8f 9t was their money out of their chequing account I am sure they would have sorted. I now have to escalate probably legal avenue as they refuse to process a refund. Avoid this branch like the plague!

Gaye L.  |  Overall Experience 
Rating:
4.0

Nicely set up. Fair pricing

Adam F.  |  First Impressions 
Rating:
5.0

I would not however recommend Uhaul as a whole. I think its atrocious the price you charge per mile and feel the first 40km should be included. Are you kidding me 112 to use the truck for less than 24 hours. It used to cost me that to use or for 3 days for crying out loud! Bring the price per mile down or I won't ever be back! Location was GREAT on pickup but overly busy on drop off and only two staff working the counter!

NORA-LEE T. 
Rating:
1.0

I had the worst experience ever with one of your customer service workers.....I was returning one truck but had to rent another as I had not finished my move in time for my return time.....I got to your store and was told I couldn't get another truck rental.....when I tried to figure out how and why I was just told "no" and "there is nothing more could be done.... Needless to say I hadn't brought my own vehicle as I was renting another.....I told her I didn't understand and that I had no way home.... again I was told "nothing I can do" I asked where the lady was that I had last night...I waited for the lady I had to rent the first truck (Asia) and when she came in everything was done.....weird that 1 girl was able to rent to me but another was not....I don't know the girl's name that was so rude an obviously very inexperienced but she was the rudest person I ever dealt with in customer service, it took up so much of my time (I was moving) I'm sure I was there for over a hour! Asia was great but having to go through what I did with the first girl and having to stand and wait....it was the worst experience in the world and I would not go back there nor would I recommend to anyone.

SASHA M. 
Rating:
1.0

The storage unit itself was great but I had more than one problem with rude staff there, that is why I closed my storage unit. I will not recommend this place to anyone. Management seems nice they will try to fix your issues once you complain but I feel like the other staff needs to be trained better when it comes to customer service.

samantha j.  |  Overall Experience 
Rating:
5.0

Truck ran great 👍. Staff great. Will use your facility again in the future. THANKS AGAIN 😊

Raymond P.  |  First Impressions 
Rating:
5.0

This was great! The truck was ready for me and backed out, staff was so great, and everything was quick and easy.

April F. 
Rating:
5.0

Rented a Motercycle trailer today. Awesome staff, I've rented numerous times at other locations and this is by far the best one I've ever been too. Great employees and will definitely be returning to this location for any future rentals. Curious, friendly, helpful and quick.

JOSHUA M. 
Rating:
5.0

Customer did not leave a comment.

JOEL O. 
Rating:
4.0

Customer did not leave a comment.

Jim G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise D. 
Rating:
5.0

Customer did not leave a comment.

Brandan G. 
Rating:
5.0

Customer did not leave a comment.

Henry R. 
Rating:
4.0

Customer did not leave a comment.

Darryl L.  |  Overall Experience 
Rating:
5.0

The whole process was quick and easy. Aysha explained everything well and was very helpful. Looking forward to utilizing our large unit on a long-term basis.

David A.  |  First Impressions 
Rating:
4.0

The maps(floor plans) in the buildings were confising

george m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPHDENIS NOEL D. 
Rating:
5.0

Customer did not leave a comment.

Ron W. 
Rating:
5.0

Customer did not leave a comment.

mary ann G. 
Rating:
5.0

My inital reservation of 22528037 was cancelled the morning of, and I had to stress out about getting another truck reserved for same day. I'd like to know why my original order was cancelled. This could have turned into a VERY difficult situation, I got lucky that there was a truck available still.

MELISSA W. 
Rating:
5.0

Customer did not leave a comment.

Cecilia B. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

The original location in Niagara Falls gave me the wrong time. I booked the truck for 7am and the store opens at noon. Booked a driver at 7 and someone to help me carry in Toronto at 8:30am ended up switching to another location in St. Catharines and arriving in Toronto an hour late. Not impressed with the Niagara Falls location at all.

Micheil M. 
Rating:
3.0

Beware, rented a 6x12 trailer to pick up a trike which was 63" wide, imagine my surprise when i went to pick up my trike the opening was only 54 inches, waisted the money on rental and 50 dollars in gas, they should have should have noted this in the dimensions. poorer but wiser

Robert W. 
Rating:
3.0

Customer did not leave a comment.

Bay C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth V. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

ERWIN K. 
Rating:
3.0

Counter check out process was very slow and maybe took longer than I think it should have. Had concerns about vehicle check back in ... basically you drop off and they check everything after you leave ... leaves wide open for charges potentially not legitimate.

Tracy H. 
Rating:
4.0

e were satiisified , so I guess all is good.

Peter F. 
Rating:
1.0

I'm under quarantine and they could not help me with a pickup of the trailer or extend till end of my quarantine.

PRATIK D. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Would prefer the gas tanks to be full so all we have to do is refill instead if trying to figure out how much to put in by sixteenth of a tank

Pauline P. 
Rating:
5.0

Asia and Jenna, the sisters that work there were always very polite, friendly and helpful without the slightest frown on their face when I asked for anything. They actually went above and beyond.

AUBREY C.  |  Overall Experience 
Rating:
3.0

Still awaiting overcharge refund for $7 plus tax as I did not have three dolly's

Jenni A. 
Rating:
4.0

Customer did not leave a comment.

Felix G. 
Rating:
5.0

Mitch was excellent; polite, courteous, friendly and fast! Explained everything to me; helped with my box purchase, and overall couldn't have done a better job. 10 out of 10!! Deserves a big raise and a promotion. Thanks Mitch, well done.

Robert A.  |  First Impressions 
Rating:
5.0

Excellent experience just wished I had later access to my unit and I wasnt notified that the assess cards were uo and running until I saw another customer able to use theirs

Natasha I.  |  Overall Experience 
Rating:
5.0

Excellent service from a young male employee - can't remember his name but he was very helpful.

Paul A. 
Rating:
1.0

Customer did not leave a comment.

AHMAD A. 
Rating:
3.0

Not having the unit I pre booked with on of you're trucks full of my crap... Having to get the next size unit and pay for the extra unneeded space..

CHRIS Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelo D. 
Rating:
5.0

Excellent service from your representative. Quick and easy. Thank you!

Gregory C. 
Rating:
5.0

N/A

Pete L. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

BEVERLYA H. 
Rating:
5.0

Nothing. Everything was absolutely perfect!! Asia is amazing! Rob snd Sally as well!! Great customer service 100% of the time.

SANDRA ANN B. 
Rating:
4.0

Was a simple rental so its hard to rate things badly. The service was great and the staff were helpful and thorough.. I would gladly rent again when needed.

Larry D. 
Rating:
3.0

Storage unit was absolutely covered in dust when I moved out.

Lisa H.  |  Overall Experience 
Rating:
5.0

No complaints. All is good here.

Tommy K. 
Rating:
3.0

Customer did not leave a comment.

Adam B.  |  Overall Experience 
Rating:
5.0

Really nice staff. Very prompt service. Easily accessible.

Kathleen M. 
Rating:
1.0

I drove 12 kms. I had the rental for less than an hour. Then they tried to tell me that it needed fuel and they'd charge me an extra $30 if I didn't bring it up to 1/4 tank. It cost me $8 to do that. There's zero chance I used $8 worth of gas in 12 kms. What a scam. Never again.

APRIL L. 
Rating:
4.0

A clean trailer.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Brandon K.  |  Overall Experience 
Rating:
1.0

Exterior was dirty - mud all over and the interior not clean at all. For a big and new location it appears staff don't do their job. Also in the interior a mask, Covid-19, was not removed from the last rental which indicates this truck was never cleaned. Very poor job!!!!! This was the second time I rented a truck from U-Haul, first experience good, this experience very bad! Never again!

CESARE M. 
Rating:
5.0

Customer did not leave a comment.

WOLFGANGW G. 
Rating:
1.0

As a long time UHaul customer personally and commercially, I had a VERY unpleasant experience with 72 Vine St Location. I rent out a 20 feet truck on Dec 3 for my moving, I have movers booked Dec 3 to load all my furnitures and then on Dec 4 morning to unload my things at my new house. However the truck had battery problem and was not able to start. I contacted road side assist on 7:58, they advise me that 45mins ETA. I contact my movers, and they let me know that in this case they will have to reschedule because they are fully booked that day and the day after, so I got rescheduled to Dec 5. I called Uhaul after the truck was fixed and explained that the truck is fully loaded and that my movers only have time to finish the job Dec 5. The woman on phone was nice and understanding and offered extension, she even asked if I would need to extend to Sunday(Dec 6) morning. I told her no need, I can finish and return by 6pm Dec 5. And when I ask if there is extra charge she told me no, because truck problem was not my fault, it'd be free extension. I was happy at this point and think highly of how the problem was resolved. However on Dec 5 when i went to return the truck, things got a dramatic turn. The service guy wants to charge me 3 days of rental for truck and equipment for over $400. I explain to him that I called upfront to get a free extension. He would not believe me. He would not check phone record, and then go about to telling me that truck was fixed in time, and start blaming me that it was my choice not to return the truck. The communication was unfriendly and insulting. I told him look, there is no way you can find movers same day and my movers have already done half the job. After some meaningless argument, he said he can knock off 1 days charge as if it is a good deal. I said no, please call your manager. The service guy then unwilling called "traffic control centre" and instead of trying to explain the situation, he come up a different story of his own: "I have a customer not happy to pay for extension because he had to pay movers. His truck had minor problem that is fixed in 30 mins and he had the truck for 3 days.” By not communicating all the details and denying the fact free extension was offered upfront, he then turn around and told me control centre decided I have to pay 2 days, and threat me that either I pay or I will get blacklisted. What a great way to treat unhappy customer. I also have question about this guy's professional qualification as customer service, he was complaining the whole time when he was providing me the service. He even insulted me by saying “As a grown man, you cant move it? At least you can find other alternatives… its too late now… blah blah blah” Excuse me? I feel personally insulted.

 Whoever looks at the reviews please check all the phone recordings. If this is not resolved, me and my construction company will not be using UHaul ever again. In addition I will post reviews publicly about this experience and complain to consumer affairs.

YU G. 
Rating:
4.0

.

Daniel M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lucie W.  |  Overall Experience 
Rating:
1.0

received my receipt this morning, and was very disappointed to learn I would be charged an extra day's rental (and insurance coverage) for being 90 minutes late. I asked at the location if there would be extra charges if I came in before 8pm, as my 6 hour rental period was just an estimate. They said no. I called to let them know I'd be late, but no one picked up, and then they contacted me and let them know and they said it would be fine. Then I got this receipt saying I am basically paying double. There was little transparency to this process and I'd appreciate if the problem was rectified.

BRENDAN M. 
Rating:
5.0

Customer did not leave a comment.

Westley H. 
Rating:
5.0

Helpful friendly and accommodating. The whole facility is managed well and has a very professional feel.

Edwin A.  |  Overall Experience 
Rating:
5.0

The process of both renting a unit and a truck went very smoothly. The storage units were new and clean and impressive how an old factory building has been adapted.

Edwin A. 
Rating:
5.0

Fantastic experience and I would not hesitate to us your facility again in the future.

Chris R.  |  Overall Experience 
Rating:
5.0

Asia, Jenna and Sam were very helpful and courteous. When I visited previously to view the facility. MJ (manager) was very knowledgeable and helpful. On the day have my move in to the storage, Asia and Jenna were very helpful.

Janice J.  |  First Impressions 
Rating:
3.0

Stop confirming reservations if the size truck is not available, because of this my move was time consuming and tiring .

Yarida H. 
Rating:
1.0

Hmmmm bad

Kyle M.  |  Overall Experience 
Rating:
5.0

Extended hours without an extra charge would've been nice. Otherwise, I had no issues.

PATRICE H.  |  Overall Experience 
Rating:
1.0

Rented us a uhaul with dirty oil that overheated on the drive. We booked this uhaul for 7:00 am weeks in advance and were told that the reservation was changed to 11:00 am less that 24 hours before the move with no apologies.

Ethan L. 
Rating:
5.0

Keep doing it just the way you are.

Bryan T. 
Rating:
5.0

Customer did not leave a comment.

donald S. 
Rating:
4.0

Ensure contracts are updated in the system prior to customer arrival to reduce wait times at the counter. My contact not being updated to what was told to me over the phone caused a delay at both pickup and dropoff. Other than that my experience with uhaul was very good.

Emily Z. 
Rating:
5.0

Great service. Thank you

ZINEB F. 
Rating:
5.0

Customer did not leave a comment.

Parrish M. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER P. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey W. 
Rating:
3.0

I was to pick up in Fenwick ,rerouted to Welland at the Mobile Gas location which was fine, the order was wrong, clerk called uhaul office, spoke with Mike, he rerouted me down to St Catharines on Vine, said truck was available from Thursday noon till closing on Friday, I agreed to this. Got down there and no truck??took 2 hrs to straighten out but truck had to be back at noon, not working for me but took truck. Truck stunk of pot?? found a used joint on the dash??? thought trucks were sanitized?? When returned was given 40$$ off. service was terrible. very bad experience for my moving day. wasted mileage and time and money.

Linda L. 
Rating:
4.0

Customer did not leave a comment.

Hector S. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
4.0

Customer did not leave a comment.

Bill W. 
Rating:
5.0

Customer did not leave a comment.

Dory R. 
Rating:
3.0

I didn't find the staff person at the counter very friendly, so that was a turn off. Otherwise the location was fine. My biggest beef was with the rental for an out of town move of 200 km was for 48 hours, far longer than I needed it for. As it was, I returned the truck after 9 hours. I can see paying for 24 hours. If there was a shorter option than 48 hours staff did not tell me about it. There should be at least a discount if the truck is returned a lot earlier.

MARK S. 
Rating:
5.0

Excellent service. Friendly and helpful staff

PATRICIA C. 
Rating:
4.0

Please commend the staff at your Vine Street St Catharines facility. I have used truck rentals here several times and now storage as well. The staff is helpful, friendly and professional. Excellent service.

Patricia V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karle S. 
Rating:
5.0

The service was great!! She was so friendly and fun - exactly what we need in front-facing customer service in today's new normal. Thank you for making our experience :)

Tammy D.  |  First Impressions 
Rating:
5.0

Great spot very happy would return when needed

Warren J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice T. 
Rating:
3.0

I originally rented a trailer. If the first vehicle had the appropriate hitch I would have left with a trailer, but as it didn't, I went to get a different vehicle. When I got back I was told I couldn't take that trailer as there was a problem with a tire. Should that not have been inspected before securing my deposit for the rental? They did not have any other trailers to rent me so I had to rent a van which was a lot more expensive. As I was only requiring the rental for a couple of hours. Not impressed.

Lisa L. 
Rating:
4.0

The guy was nice enough to walk me to the unit and make sure I was able to get in the building as the key took 15 minutes to activate. However, the key card was registered to Michael for some reason and I couldn’t get access this morning with the card. The lady helping was helpful however, a bit of an inconvenience that it wasn’t done right in the first place

Adam F.  |  First Impressions 
Rating:
5.0

Great service and a totally smooth 3 month experience. Thank you U Haul!

Angela B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
5.0

I was very pleased with the excellent service and friendliness of the staff. The rate was very reasonable also. The vehicle was very clean and easy to drive. My move went excellently with the truck and I was very happy. Thank you U-Haul!

Elizabeth T. 
Rating:
5.0

Easy and efficient pickup, attendant was friendly, knowledgeable and efficient. She explained everything so that it was easy to understand and in detail. This isn't the closest location to me for u-haul but I had used it in the past and it didn't disappoint. Thank you u-haul on Vine Street South in St. Catharines!

Shera S. 
Rating:
4.0

Customer did not leave a comment.

Phillip M. 
Rating:
4.0

I was a bit frustrated that, on move in day, my swipe card access to the storage building did not work. After two unsuccessful calls to reception, I had to go into the office area to get someone to help us. Once the sliding door was open, all went very smoothly.

Shael G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kevon T. 
Rating:
5.0

Customer did not leave a comment.

JOSIAH V. 
Rating:
1.0

Customer did not leave a comment.

Edgardo M. 
Rating:
5.0

Everything was perfect!!

DONALD O. 
Rating:
5.0

Customer did not leave a comment.

Hossein C. 
Rating:
5.0

Customer did not leave a comment.

Nicole D. 
Rating:
5.0

Customer did not leave a comment.

Fae J. 
Rating:
4.0

no one at the desk for a few minutes ... otherwise, very quick

Lawrence S. 
Rating:
3.0

Billing issues

Michael W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHRISTIAN P. 
Rating:
5.0

Fantastic customer service. Everything was fast and efficient. An employee actually met me in the parking lot to carry out my return in less than 2 mins.

Ruwani F. 
Rating:
5.0

Convenient, secure yet accessible. Well done. Only complaint...need an elevator for people (not just cargo elevator) to travel to and from second floor. Stairwell obstacle for those with impairments. Thanks!

Donald D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Donna E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Montana N.  |  First Impressions 
Rating:
5.0

I have used this storage place 3 times in the last 10 years and always clean, friendly. .

DIANNE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne C.  |  Overall Experience 
Rating:
1.0

You make us buy one of your locks, which I did. Bought a defective one that kept catching. Complained to staff about the problems opening the lock. Had Mitchell come and try it himself. He had both the key & the lock in his hands and deemed the lock defective. The latch seemed to catch on the inside of the casing and took a lot of time and struggle to remove each time. MJ would not let me exchange the lock. She kept saying that “how was she supposed to know that it wasn’t my fault.” “That I didn’t drop it or damage it somehow.” Absurd. I was only there for a short time & on this particular day, was moving everything out. Got it all, but 4 bags. Put the lock on and left. Was back yesterday morning to get the last 4 bags. I could not get the lock off and came to the office to try and get help. “Robert” at least acknowledged that if I could get it off, he would exchange the lock. Something that MJ refuses to do many times. I told Robert that my key was bending and i was concerned about not being able to get it off. Went back and kept trying and the key broke off. Went back to the office again and Robert said he’d come over and help. He first went into the office and got MJ who came out again and said that “for security reasons” they couldn’t get the lock off for me.” She blamed me over and over about the lock stating that I could have dropped it, etc. I am a professional woman in my 50’s and didn’t appreciate her accusations and lack of help. Not once did she apologize for the situation or offer any type of assistance. I asked about your lock cutting staff and she would not confirm that she would get assistance, and refused to allow “Robert” to help. I left and with a little bit of research, found a manager from another location who I had never dealt with before, who sympathized with my situation. This new manager shared with me how to get the broken piece out of the lock with a Bobbie pin and that I could then try my spare lock. Failing that, this new manager then gave me the number of the Hamilton location where upper management could arrange some help. I Googled that number and drove to Hamilton. “Tom” at this location called MJ for me and complained about their lack of customer service on my behalf. He inquired about a reason why they wouldn’t help and they could not provide one for him. He got off the phone and went and talked to “Michelle” who authorized the u-Haul lock cutter, “Eric” to come and help and have me a new lock. While I drove back to St. Catharines and waited, he even called again to let me know when Eric would be there. Eric showed up around 9:30 and was extremely nice. He got the broken piece of key out and wanted to try the spare key himself. He had extreme difficulty getting the lock off with the key, too, ended up hurting himself while doing so and took the lock and keys with him.Judging on how my experience had gone to date, I went into the office to get a move out receipt from Robert before leaving. There is simply no excuse for this experience. MJ checked me into the locker, MJ rented me the van and took my drivers license, and MJ was there during every experience stifling her staff from helping me. I am extremely disappointed and baffled as to why a grown woman would be such a position, if she does not have the problem solving skills, or customer service skills to deal with these types of situations. Perhaps this position is too overwhelming for her and you need to re-examine your staffing at this location. Even a Manager whom I have never dealt with before, was able to offer assistance and direction. I had spent a lot of my time and frustration trying to get some assistance with a lock that U-Haul forces customers to buy and then does not stand behind their product. At least this Manager refuses to. In running my business, I could not even fathom speaking to one of my customers in the way that MJ handled this situation and is certainly not a good look for your company. At the very least, this woman requires further training on how to deal with situations as they arise.

christine l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vina O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHRIS. P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Art S.  |  Overall Experience 
Rating:
5.0

Great service

Patricia R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JASON K.  |  Overall Experience 
Rating:
4.0

I would have given it 5 stars if the freight elevator was accessible 24/7 and not just during office hours. Perhaps with the same card activated access as the man door instead of staff locking it 20mins before the end of the day, forcing me to have to carry heavy boxes, one at a time, up the stairs to my unit.

Jeffery M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Erin S.  |  Overall Experience 
Rating:
5.0

The only improvement I would like is extending the hours in the evening

Frank R.  |  Overall Experience 
Rating:
5.0

I understand because of the construction the hours of access was limited however it was a little impeding but overall I enjoyed my stay it was awesome and the staff are the best1😁

John U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francia S.  |  Overall Experience 
Rating:
5.0

Everything was great Ty for all the help and support that haul gave me and i will be back end of july for a dry 5×10 storage unit for my bed and a couple things .Ty so much . Kevin krawchuk

Kevin K.  |  Overall Experience 
Rating:
3.0

The Vine street U-Haul has made significant upgrades and I support this friendly business. However, I recently chose the outside unit thinking it would be better for quick access etc (which it was). The unit leaked when it rained and there was evidence of rat feces on the stored boxes and floor. I had not chosen the extra coverage, so an expensive rug was ruined despite being covered and otherwise just gross. Don't use outside units!

elaine a.  |  Overall Experience 
Rating:
5.0

Great service. . Convenient. . Affordable at all times ..thanku muchly to everyone who helped me .. Definitely use service again 😄

Julie V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sherry s.  |  Overall Experience 
Rating:
5.0

The best thing about this location is the staff. And I'm not saying there's anything wrong with the location storage etc but the staff every single one of them has been amazing to deal with

Barbara L.  |  Overall Experience 
Rating:
1.0

So first off I was told that I would receive a storage unit free for a month if I rented a truck from Niagara Falls and dropped it in St. Catharines which made it so I had to go all the way there considering i was in St. Catharines. The gentleman in Niagara Falls was very helpful and lowered my rate cause I didn’t have to do that. So then I get to vine at location to find out that the storage unit I booked was indeed not on the main level which I had requested cause I can’t walk stairs. When I called to open I was given the main level at 134.95 and told it was a promotion. When I arrived I was told it was not the main floor and that If I wanted a main floor unit I would have to pay 164.95. The employee was texting the manager and the reply was there’s nothing I can do unless I pull up the call. So I said yes do that. Cause I’m not paying 164.95. So I waited. Half hr went by and they pulled a call. Was not my call about ordering. It was a call just inquiring on prices and info then she goes on to tell me that now they can’t find the call when I ordered. Very convenient I must say. So needless to say I’m waiting on someone to rectify this issue or my stuff will be coming out of the unit after my 30 days and I will be going to another storage place and going to social media about how much they are unprofessional and lie to you obviously just to make a sale. Won’t happen with me!!!

April P.  |  First Impressions 
Rating:
5.0

Hi :) Mj Schmidt who is the General manager went out of her way to help me find storage. I was really impressed by her. Kudos for hiring her for hiring her A pat on the back for a job well done! Like i always say ? Your'e only as good a your'e staff Dennis Marceau 905-380-7146

Dennis M.  |  First Impressions 
Rating:
5.0

U-Haul gave us great service and as far as storage is concerned, the premises were well kept, and the staff were friendly. The upgraded facility on Vine Street, St Catharines says a lot about U-Haul

JAMES V.  |  Overall Experience 
Rating:
4.0

A streamlined, convenient and essential service. Thank you.

Donald D.  |  First Impressions 
Rating:
1.0

Unreliable service. Difficulty with billing early on. Elevator broken often. Trucks blocking entry to back of building by parking in the egress. Card access rarely worked. Building smells horrible. Overall, a very poor experience.

Robyn B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Keith B.  |  Overall Experience 
Rating:
5.0

Robert Deak made a terrible experience much better. My reservation got cancelled on me so they gave me two units which I’m not happy about but it will do. I will not recommend U-Haul for ANY Services in the future. My experience renting a truck was a nightmare at a very stressful time in my life. Thanks for nothing Uhaul

Lisa F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matthew p.  |  First Impressions 
Rating:
5.0

Thanks .

ahmed y.  |  Overall Experience 
Rating:
5.0

An excellent location for storage. Staff very helpful and work hard to keep hallways and bathrooms clean.

Gary D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTONELLA S.  |  First Impressions 
Rating:
1.0

I've been dealing with U-Haul for probably 25 yrs now and I see they have the money to expand to the factory next door and spend all that money but yet they cannot seem to fix the problem with the lift that was broken 3/4 or more of the time I showed up. And I don't know what is going on with the massive pot holes, and (ponds) of water throughout the parking lot. The parking lot is not exactly car friendly. I had multiple problems with the one employee basically calling me a liar about the lift and said"I don't want to have to get up to go show you how to use it" (quoted and I had someone with me who heard that also). Second time he said he wasn't working but was standing behind the counter and would not assist me. Big guy with a beard, serious issues, even with the woman who was helping me one day. That guy clearly hates his job and doesn't like to stand up??

Mat P.  |  Overall Experience 
Rating:
5.0

Robert was very helpful and made the move-in process very convenient. The storage site is clean and maintained too, will definitely recommend.

Ridwan A.  |  First Impressions 
Rating:
3.0

It was a little disappointing when I tried to “ skip the line” check in myself. For some reason it wasn’t working where my photo of my license. I asked the young lady if she could help, she said to have a sit and she would check me in. Then charged me for a lock $11.99 that I was to receive free trying to check myself in. I have screen shots of “ skip the line” Then to top it off, she asked if I wanted first or second floor? I replayed, whatever I booked, the $69.95 she said “ no worries” At the end she said that my master auto pay & that it will be $90+ I said $69. Her reply was no no your on the first floor. I fault ripped off.... not happy

ralph l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Graham C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sally G.  |  Overall Experience 
Rating:
5.0

Everyone from beginning to end were awsome friendly and always someone to help. Security is amazing here as well 😆

Julie V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOE D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

MORGAN D.  |  Overall Experience 
Rating:
5.0

The facility is great- clean and well lighted. Staff is very good too. My only recommendation is to make access time to storage a few hours longer at the end of the day.

Frank R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSE S.  |  First Impressions 
Rating:
1.0

You guys did not let me make instalment payments and I am upset about that because I lost everything I own

denise d.  |  Overall Experience 
Rating:
5.0

The staff at this location was amazing, super helpful.

Tammy C.  |  First Impressions 
Rating:
1.0

Our truck leaked in the rain and all of our belongings were wet. There was no light in our storage unit. Its was a 20x10 and we had to unload the 20ft truck we rented in the dark.

MORGAN D.  |  First Impressions 
Rating:
3.0

M.J., My move-in on 12/6/2019 went well. It was most unfortunate that the freight elevator stopped working on 12/31/2019. My brother-in-law and I had to carry my remaining items up the stairs.

Richard G.  |  First Impressions 
Rating:
5.0

Couldn’t ask for a better experience. Helpful staff who made a special effort to find a closer dropoff to save me some driving. Great deal.

Graham C.  |  First Impressions 
Rating:
3.0

Staff were not very client friendly at the front desk. Did the basics for check in but lacking customer service skills.

Maureen R.  |  First Impressions 
Rating:
5.0

The facility was perfect but the rental of your trucks was a nightmare and I would not rent again ever.

Carol T.  |  Overall Experience 
Rating:
5.0

Staff was very considerate and understanding.

Sean G.  |  Overall Experience 
Rating:
2.0

Robbers. Will never use your company again in the future I will go out of my way to cause your campany greif

Harsimran K.  |  Overall Experience 
Rating:
5.0

service was quick and easy. Edits were made without question or hesitation. The staff is positive and helpful.

Heather M.  |  First Impressions 
Rating:
5.0

Very happy with my stay at your facility

mike n.  |  Overall Experience 
Rating:
5.0

Great service and very helpful staff!

Autumn A.  |  Overall Experience 
Rating:
3.0

The code for the doors didnt work. Wouldnt have gotten in the building if not for someone coming out

Linda B.  |  First Impressions 
Rating:
3.0

905 658 0732

MIKE. L.  |  Overall Experience 
Rating:
1.0

NO GOOD! After taking my money, told me the storage unit was second floor and the elevator doesn’t work. Another customer complained it’s a regular occurrence, so I cancelled immediately.

Daniel K.  |  First Impressions 
Rating:
2.0

Had to go back to the office three times, card to access door didn’t work. Took half hour before I could get in to the storage unit. Then had to prop door open with a box and rush b4 alarm went off

joeseph M.  |  Overall Experience 
Rating:
5.0

Everything was fantastic, great people working there, very pleasant & extremely friendly & also helpful, thank you very kindly

Rachel K.  |  Overall Experience 
Rating:
5.0

Friendly staff

Eigil H.  |  Overall Experience 
Rating:
1.0

HORRIBLE I had booked a uhaul, called to reschedule. That truck apperently wasnt avail aftr and i took whatever they had at full price mind you, show up at the sch time & they told me that wasnt avail

Terri W.  |  Overall Experience 
Rating:
4.0

Good job uhaul

Sahl A.  |  Overall Experience 
Rating:
4.0

It is a maze in your Vine St location. Just an idea pick a colour and paint a line on the wall (or 2" tape) to each destination Ie the stairwell. Thanks

MARK C.  |  First Impressions 
Rating:
4.0

Pretty good service.

Shianne C.  |  First Impressions 
Rating:
5.0

The units are expensive in comparison to other storage facilities

Candice M.  |  Overall Experience 
Rating:
5.0

Staff very professional , and helpful . I am a first time user of your storage Unit and look forward too doing business in the near future. Terry Stevenson Mar,23,2019

Terence S.  |  First Impressions 
Rating:
5.0

I found the staff to be excellent

Tracey A.  |  Overall Experience 
Rating:
5.0

Staff here were wonderful - helpful and accommodating, know their stuff and had great solutions and service throughout my experience as a storage client, as well as truck/trailer rental this weekend.

Arlene W.  |  Overall Experience 
Rating:
5.0

they were very helpful to me

trina K.  |  First Impressions 
Rating:
5.0

Sally was awesome

Sharon V.  |  First Impressions 
Rating:
5.0

Staff was very helpful and courteous at all times.

George H.  |  Overall Experience 
Rating:
3.0

I was bitterly frustrated at the lack of knowledge displayed by the office staff. Also, after paying all bills and closing my account, I was at first deducted another month’s rent from my credit card.

Vasso N.  |  Overall Experience 
Rating:
4.0

Staff is still getting used to ubix service but was very friendly and accommodating

Andrew K.  |  Overall Experience 
Rating:
4.0

The guys at the desk were brilliant. Only downside is that the lift shuts down when their office hours shut down, and they never told us that.

Jacob S.  |  Reservation 
Rating:
4.0

I had 3 payments taken out in one month, and a month later I'm still waiting for re-imbursement. This is unacceptable! You want your money or charge late fees, apply the same policy to customers!

Cathy B.  |  Overall Experience 
Rating:
4.0

all things went well. Thanks...

DJ L.  |  Overall Experience 
Rating:
5.0

My friend James co-signed, as my License was expired & MJ was accommodating. I've been utilising this Storage for almost 3yrs. Friendly staff & easy access to my unit at all hours. Move out was easy.

JAMES M.  |  Overall Experience 
Rating:
5.0

Legitimately surpassed all expectations. Friendly and efficient.

Eric K.  |  Overall Experience 
Rating:
4.0

Could use more office staff

John B.  |  Overall Experience 
Rating:
5.0

Lovely gentlemen who run the front desk.

rebekah l.  |  Overall Experience 
Rating:
1.0

worst customer service

Amanda S.  |  Overall Experience 
Rating:
4.0

I was happy with uhaul until they kept raising the price of rent (twice in one year) to cover the new building... they made me move out and quite upset to be honest

JESSICA I.  |  Overall Experience 
Rating:
5.0

I was always happy with the service and the staff was always happy and helpful. I'm glad I my units to this facility.

Sabrina K.  |  Overall Experience 
Rating:
1.0

Staff was gossipy & also told other people gossip & I kept on running after them to get into doors opened A water leak in my unit caused water damage on a chair that I stored in the unit poor lighting

PATRICIA W.  |  Overall Experience 
Rating:
2.0

When I first rented the unit I MADE SURE to ask if I could get a prorated refund if I moved out early. They said yes, then when I moved out I was told that was not possible. Absolutely ridiculous.

Taylor J.  |  Overall Experience 
Rating:
5.0

Great people, great location, easy process to sign up and use facility, in and out no problem!

Arlene W.  |  Reservation 
Rating:
5.0

Rob was the employee who was beyond amazing in a time of crisis for my family. He went above and beyond to help us quickly secure a storage facility and made a desperate time easier. Thank you!

KARI S.  |  Overall Experience 
Rating:
1.0

Wasn't given all info

ADAM M.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful as I was in an urgent situation. No problems encountered at all. Very pleasant experience.

George H.  |  Overall Experience 
Rating:
4.0

Employees so friendly and customer service oriented, even during rush hours and hectiness

LIZ H.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff, well maintained facility. Highly recommended.

RAYMOND P.  |  Overall Experience 
No reviews have been submitted for this location.

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